Rated 3.7 out of 5 by 97
Rated 4.0 out of 5.0 by Faz1 Clean and spacious
Open and clean reception area, pleased to see how clean and spacious the room was not forgetting there was Sufficient parking available.
The Only let down was breakfast- not enough choice for cooked food and also the AC not working but thankfully it wasn't that warm.
Overall I would definitely recommend the hotel – The lifts were also working :-)
August 13, 2014
Rated 1.0 out of 5.0 by Nothereagain61 Not up to usual standards
Having stayed at several other HI Express hotels I was disappointed with this one.
Upon arrival the lift was broken, which having read other reviews, seems to be a regular thing.
The room was only made up for two of us even though three had been booked. The lady did bring extra towels etc. and make the bed as soon as informed.
The sofa-bed was very uncomfortable for my daughter, which is not usually the case, and I had to put 2 pillows under the matress to stop the frame pressing up.
The TV was very antiquated, a very small flat screen and only mono channels, not many of them either. Again not up to the usual standard.
When we eventually tried to settle down for the night we noticed the constant low hum from some unit just outside our window (room 106). This led to a disturbed nights sleep.
Breakfast menu was more limited than usual, e.g. no bacon or muffins.
The staff were friendly and helpful.
The room did seem a bit larger than normal.
Bathroom was ok with a good shower.
Location was ok but a bit of a strange smell when we arrived, could be the 2 large gas storage just across the road.
If this was the first HIex I visited I probably would not use them again, however, as a Platinum member I know this is the exception.
August 9, 2014
Rated 4.0 out of 5.0 by joeyzzzzzzzzzzzzzzz Mediocre Hotel
Hotel does not set very good standard regarding food, reliability of service and maintenance.
August 5, 2014
Rated 2.0 out of 5.0 by bh 1 staff
the hotel is very sad and needs a refurb up side the staff are very pleasant and hardworking . except at breakfast everything was hard work for them.
July 24, 2014
Rated 5.0 out of 5.0 by Princess Pea Great staff A****
Lovely staff breakfast could improve. Problems with lift and air con but nothing the girls on reception couldn't solve they couldn't of helped more. Great location to Star City to.
July 17, 2014
Rated 5.0 out of 5.0 by FrankandPat Great staff
Everything you need in one place.
Great beds, great showers, breakfast is good considering it's free and the staff are great the two sisters on reception couldn't be more polite or helpful. Thank you for making mine and my wife's stay a good one. Be back soon.
July 16, 2014
Rated 1.0 out of 5.0 by dave081168 In need of a massive shake up
I recently stopped there from 2nd July for two nights. Lift out of order upon arrival yet again. Could put you in ground floor room but your air con might not work. Breakfast they say is free. No wonder because you wouldn't pay for it. Staff on duty Thursday evening very rude and couldn't care less attitude. Shame because some good staff there. Room not restocked after first night. No milks and had to walk all the way down because lift was still broken. Overall wouldn't stop again as can get better value for money even if company are picking up the bill.
July 11, 2014
Rated 4.0 out of 5.0 by mf32 fantastic room and lovely staff
Lovely clean open reception area and welcomed by friendly staff. Ample parking and felt car was secure for two nights.
Up in the room I was pleased to see how clean and spacious it was.
Down in the bar, again friendly staff and accommodating to a large group of us.
Great weekend overall. Only let down was breakfast- not enough choice for cooked food and a bit tasteless. Continental breakfast choices were ok.
Would definitely recommend and a big well done to housekeeping- everything was so clean.
July 9, 2014