Rated 4.0 out of 5.0 Great Place To Stay
Enjoy my stay at this hotet.The staff were very friendly and the waitress was very busy on her own working in all areas.
The direction to the entrance was a bit of a pain we had to drive more than three time round the roundabout looking for the entrance which was consealed, a sign post with directions will solve the stress. Room was made available with the sofa bed prepared for my son which he loved and the bed was huge and confortable. I will definitely use this hotel again when ever i vist Birmingham.
June 7, 2013
Rated 4.0 out of 5.0 Comfortable and very handy
A great location at a very reasonable price, the room was very clean and refreshed daily. The bed was so comfortable, better than at home. This hotel is ideal for a visit to the Star City complex and also has a direct bus route into the city centre from Star City only a five minute walk away.
The staff were very friendly and always approachable.
The breakfast was always fully stocked and hot, coffee was exceptional as was the hot chocolate.
I would recommend HI Star City to my friends.
June 3, 2013
Rated 5.0 out of 5.0 by JCHWK72 Great Customer Experience!
I am a sole female business traveller and regularly stay in the IHG chain of hotels in the Birmingham area. This is the first time I have stayed at this particular hotel as all the others around my Birmingham office were fully booked. I was plesantly suprised by this hotel because of the exceptional customer service. I am generally greeted politely by reception staff, but at this hotel, I received an exceptionally warm welcome, friendly advice and general chit chat by the 2 ladies when I arrived on 14th May. I was even more surprised the next morning on departure when the 2 gentleman on reception gave the same friendly service, happy and smiling and chatty. This was over and above what I have received anywhere else. All I can say is that you must coach your staff well in the art of customer service. It made my stay as a lone traveller a pleasurable experience and I will be returning!
May 22, 2013
Rated 3.0 out of 5.0 by EltonC Hotel was OK - didn't enjoy the location
Older style HI Express - no complaints really with the hotel, just wouldn't return due to the location on a busy road overlooking a gas-works. "Star City" wasn't my thing. OK if you enjoy eating at chain restaurants though (.... Nandos / Bella Itallia and the like).
May 21, 2013
Rated 3.0 out of 5.0 by 53Gordon Staff were friendly and helpful we left unhappy.
The staff were the best part of our stay and were friendly and helpful.
Several factors spoilt our stay.
The entrance to the hotel is not clear. We missed the entrance twice.
Our room was situated on the 1st floor immediately below the recycling bins. Not a problem except bar staff emptied bottles late at night and early in the morning, waking us on both occassions.
The Fire Alarm went off very late one evening. We were told this was because someone used a shower without closing the door ???
The biggest gripe was the lack of bath towels. Only one was provided and despite being provided with a second after complaint only one was again provided on the second day.
May 1, 2013
Rated 4.0 out of 5.0 by mark49 Free Wifi a Plus
Its what it says on the tin just lift wasn't working and third floor room, WIFI free was a plus
May 1, 2013
Rated 5.0 out of 5.0 by Curlywurly09 Best Holiday Inn Express we have stayed in.
The hotel was spotless. Bright and airy and very welcoming. The rooms were spotless, nothing was too much trouble. Would definitely stay again.
April 29, 2013
Rated 4.0 out of 5.0 by iga59 Value for money
Good location, friendly welcome and comfortable, fresh rooms. What else do you need for an overnight stay when travelling? Would happliy recommend this hotel
April 19, 2013