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Rated 3.7 out of 5 by 125 reviewers.
Rated 2.0 out of 5.0 by Clean room, friendly staff and Wifi worked well. Breakfast truly awful, although curry night before was ok. Cutlery was like something you took camping, and most of which was crubby. Room was clean and tidy, wifi worked well. Would stay again if I was simply tied and wanted sleep, leave early and avoid all contact with the food. Staff very helpful and friendly. Very very overpriced. November 23, 2014
Rated 2.0 out of 5.0 by Disappointing This is the second time we've stayed here for one night, and the previous occasion was ok. However this time, although the room was in a quiet area (as requested), our stay was ruined by guests staying in a room opposite. It was blatently obvious that these guest/s were smoking as the odour of cigarette smoke was entering our room. We mentioned this to the night duty staff who, whilst sympathetic, did not appear to take any action. The following morning, the smell in the corridor was still quite strong and we mentioned it again to the front desk staff when checking out. Whether this was escalated futher we don't know. This hotel is supposed to be a non smoking establishment, so whilst we stayed previously with no problems, we won't be returning again. November 22, 2014
Rated 5.0 out of 5.0 by good clean rooms this hotel is ideal for star city,the rooms are clean and tidy,the only draw back for me was the variaty of cooked breakfest November 22, 2014
Rated 4.0 out of 5.0 by Convenient hotel for city centre and motorway links The hotel is conveniently placed for getting in and out of Birmingham and very reasonably priced. There were plenty of car park spaces and it is just a 10 minute taxi ride from the city centre. Impressed that there was no noise disturbance given that the hotel was full on a Saturday night. The queue at check-in took longer than expected and breakfast was very busy but the rooms are comfortable and spacious. November 20, 2014
Rated 3.0 out of 5.0 by Let down by the food I stayed here for 2 weeks for business and on the whole everything is very good. The location was okay for me for work, but it is in the middle of nowhere. The plus side of that is that the car park is plenty ample and you'll never have a problem parking your car. All the staff were very good, very friendly and helpful. You can't fault any of them ! The only thing that lets the place down in the food; it's an affrontage to eating. Breakfast is dire, it''s just terrible. The hot section is dreadful and the cold section is little better. The orange juice out of the machine had a head on it, it looked like it had been mixed with washing up liquid. And the evening meals are just as bad. It's okay for what it is, but it's not okay for the price. £12 or so for burger that is so obviously straight out of the freezer and banged in the microwave (and I know a microwaved burger when I see one). If it was a fiver then fair enough - but not the price they charge. And the beer-battered fish; it was a triangle fish, heated up on a baking tray, the sort you get 3 for a pound from Iceland. Really, your food is so bad you'd be better not to even bother than what you do at the moment, which is to insult people with the stuff you serve up. November 14, 2014
Rated 5.0 out of 5.0 by Much better than I had expected! Clean room, friendly staff, good food and free wifi. November 9, 2014
Rated 3.0 out of 5.0 by One of the beds was a disgrace, the springs were broken therefore the bed was leaning went you tried to sleep or sit on it We stripped the bed and turned the mattress to see if it would be better but it was very uncomfortable , woke up with a very bad back , we should have insisted it was changed but did not realise it was going to be so uncomfortable until we went to bed at gone 11. I did not complain in the morning as there were many people trying to check out and the receptionist seemed very stressed with the level of people booking out , I would stay again but would check the rooms thoroughly. I cannot understand why this bed has not been checked before , are you really expecting people to put up with that sort of issue , a refund / compensation should be given as you do not expect to have this sort of issue? I also found the level of power points was unacceptable. November 6, 2014
Rated 2.0 out of 5.0 by Cheap and quite dull The room was large and plenty of room but had a strange odour and there was dirty hand prints on the walls near the bed and the children's pull out bed was dirty, I had to wipe it down it had food on from previous guests. Bathroom was ok but shower cubicle dirty. bed was not comfortable and only one pillow but I asked for more and was given them I was not asked if I had enjoyed my stay and would not stay again. November 5, 2014
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