Rated 3.0 out of 5.0 by EltonC Hotel was OK - didn't enjoy the location
Older style HI Express - no complaints really with the hotel, just wouldn't return due to the location on a busy road overlooking a gas-works. "Star City" wasn't my thing. OK if you enjoy eating at chain restaurants though (.... Nandos / Bella Itallia and the like).
May 21, 2013
Rated 3.0 out of 5.0 by 53Gordon Staff were friendly and helpful we left unhappy.
The staff were the best part of our stay and were friendly and helpful.
Several factors spoilt our stay.
The entrance to the hotel is not clear. We missed the entrance twice.
Our room was situated on the 1st floor immediately below the recycling bins. Not a problem except bar staff emptied bottles late at night and early in the morning, waking us on both occassions.
The Fire Alarm went off very late one evening. We were told this was because someone used a shower without closing the door ???
The biggest gripe was the lack of bath towels. Only one was provided and despite being provided with a second after complaint only one was again provided on the second day.
May 1, 2013
Rated 4.0 out of 5.0 by mark49 Free Wifi a Plus
Its what it says on the tin just lift wasn't working and third floor room, WIFI free was a plus
May 1, 2013
Rated 5.0 out of 5.0 by Curlywurly09 Best Holiday Inn Express we have stayed in.
The hotel was spotless. Bright and airy and very welcoming. The rooms were spotless, nothing was too much trouble. Would definitely stay again.
April 29, 2013
Rated 4.0 out of 5.0 by iga59 Value for money
Good location, friendly welcome and comfortable, fresh rooms. What else do you need for an overnight stay when travelling? Would happliy recommend this hotel
April 19, 2013
Rated 4.0 out of 5.0 by Tom133 A good stay with a couple of pitfalls
We stayed at the Holiday Inn Star City in March 2013.
The hotel is situated very well, directly opposite (and within walking distance of) Star City, and has great road links to Birmingham city centre.
The staff at the hotel were friendly, and check-in was brief and welcoming.
We were informed that the lift in the hotel was out of order (rare that a hotel only has 1 lift), and our room was situated 3 floors up...this was the main qualm of the stay.
We had booked a twin room but when we got to the room it was instead a double...and after walking all the way to the room, we didn't fancy walking back down again to try and rectify the situation so made-do.
Breakfast was faultless considering it was covered in the price of the room which was already one of the most competitive rates available.
Overall a 4/5 from me...would happily stay again if I was in the area...just hope that the lift is working on our next visit! :-)
April 17, 2013
Rated 3.0 out of 5.0 by Whistleblower OK... but feels dated/not up to HI Express standards
OK... but out-dated feel to rooms & dining area.
April 12, 2013
Rated 4.0 out of 5.0 by Indie great offer through O2 priority moments
I chose this hotel because as an O2 customer there was a limited time offer of 'buy one night get another night free'.
Ordinarily I don't think I would have paid the price.
The room was clean, the staff were pleasant, the breakfast was average. I would stay again should the rate be lower or on an offer again.
April 8, 2013