Rated 4.4 out of 5 by 293
Rated 5.0 out of 5.0 by Helen 2 marvellous short stay
Stayed for 2 nights with hubby and daughter. No deceptions whatsoever,to my mind good value for money and constantly cheerful reception.and bar staff.
July 27, 2014
Rated 5.0 out of 5.0 by acrb Brilliant
Only stayed one night, but it was probably the best express hotel I have stayed in. Staff were professional and efficient. Room was clean, modern and comfortable.
July 25, 2014
Rated 5.0 out of 5.0 by esther886 Single quest one week
Bedroom was clean, tidy, and well laid out. Air con was good although louder than I would have liked, but able to sleep with it on.
Quite noisy when the next room had a shower - could hear the water pump (?). Irritating if early in morning or late at night.
Complimentary breakfast good but would have liked more selection eg other hot food like hash browns and a wider variety of fresh fruit. Also a slightly different selection each day would have been nice. Compliments on the chocolate croissants.
Staff very nice, although a bit extreme on the cleaning - waste of resources to keep changing towels. When I left them on the rail where they were supposid to be ignored for cleaning they were still changed. Nice but wasteful.
Was on the 15th floor and had good view. Including a complementary physical map of the area in the room for exploring may have been nice (eg with closest supermarkets/bars/cafes/shopping.
July 23, 2014
Rated 4.0 out of 5.0 by RandomGuy Modern clean rooms with friendly staff
A 15 minute walk to the main parts of the city, Holiday Inn Express Snow Hill offers great value with very acceptable and spacious rooms. Wifi was excellent and the bathroom was also quite large and maintained very well.
Breakfast spread is very basic but acceptable for one day, but the same spread is given everyday so it will get tired very very fast.
Overall, lives up to the Holiday Inn Express brand.
July 23, 2014
Rated 4.0 out of 5.0 by Jimrg Ok for one night!
Unfortunately the way the hotel has been built means the rooms are noisy from others using their bathrooms. That said my room was fresh and clean, with good WiFi. The bed was not so comfortable as others, but the room had air- con, and on the 19th floor spectacular views.
Regrettably it’s the social areas which let this hotel down, very poor. My restaurant experience was poor, the evening meal was bar food but not good. At breakfast there were tables not cleared, or dirty, the food service area was in a shambles, with people waiting for refills. The staff were cold and ill-mannered. Not good. Although Staff numbers may have had a play!
Finally don’t expect a warm welcome from reception, very little interaction, and you wait for them to finish speaking to each other or filing out forms. Again not so good!
July 22, 2014
Rated 5.0 out of 5.0 by TC11 A home from home experience!
From the warm greeting of the reception staff to the cleanliness and comfort of my contemporary room, my stay at this hotel chain was a pleasure and one that I will certainly be repeating.
July 21, 2014
Rated 5.0 out of 5.0 by Les1961 Helpful Staff
Just had a couple of days at this hotel doing a training course and the staff, particularly Kerry, were really helpful. Thanks Keery for service beyond the ordinary .
July 21, 2014
Rated 5.0 out of 5.0 by BhavVi Very good hotel and excellent value for money
The hotel was great value for money and very good location
July 20, 2014