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Rated 4.3 out of 5 by 399 reviewers.
Rated 5.0 out of 5.0 by room with a view arrived at snow hill station and the weather was not good so very pleased the hotel was a short walk from the station. check in was fast and we were asked which floor we would like to stay. we chose 19th which had excellent views across city centre. room was comfortable with lovely shower. bed very good with different types of pillows. good nights sleep no noise. breakfast was ok but could be improved just by adding a few items such as bacon and mushrooms but was adequate all in all enjoyable stay and would reccomend December 13, 2014
Rated 1.0 out of 5.0 by Worst stay at any Holiday Inn l have had we booked the hotel rang from centre of Birmingham for directions Daniel was not able to help us sent us totally wrong way round Checked in and room only had one little pot of milk for 2 people!! the door had no chain to secure it Breakfast consisted of cold scrambled egg and luke warm sausage - terrible choice we ended up eating else where Spoke to Manager on check out - not helpful at all advised to contact Hotel Manager she said if we return hotel may be able to do something for us dont think there is a hope of that happening once bitten twice shy Noone frm hotel group even borthered to contact us shows they are not bothered lm afraid l know we were not theonly ones complaining in reception when we spoke to the duty manager December 12, 2014
Rated 3.0 out of 5.0 by GOOD ROOM,AWFUL BREAKFAST Your breakfast area is too small for the number of rooms.Both coffee machines broken-an unhappy experience. December 12, 2014
Rated 4.0 out of 5.0 by Convenient I used this hotel when attending a concert at the NIA which is about a 20 minute walk away. It is convenient also for Birmingham city centre and both New Street and Snow Hill stations. Although on a main road I was on the 10th floor and had no problems with traffic noise. The room was quite spacious and the bathroom had just a shower. As with all HIE hotels breakfast was limited in respect of hot items but it is what it is. December 11, 2014
Rated 5.0 out of 5.0 by Very pleasant stay Good location- less than 10 min walk to the centre. Nicely decorated apart from the disabled toilet on the ground floor. Good breakfast considering it's free. Only criticism is the wait for check in of about 20 mins. Staff were polite and helpful. December 10, 2014
Rated 4.0 out of 5.0 by Good location Hotel represents excellent value for money with large clean rooms and excellent location. The only negative comment is that there is a very limited menu for dinner, the service was dreadful and the quality is mediocre. December 8, 2014
Rated 5.0 out of 5.0 by very good stay lovely hotel central to all the shops.front of house staff lovely and friendly. with big smiles. however breakfast staff do not speak to you ,they look unhappy .no connection with the public.feel they could learn from front of house staff. the hotel rooms . very big. and nice all new and lovely.but lack little personnel toiletries.and bottled water December 7, 2014
Rated 3.0 out of 5.0 by chosen for location only This hotel does what all Holiday inns do -standard room, comfortable bed and good disabled facilites, except the room was a long way from the lift and the green light on at night meant the room was not dark for sleep. Downside was the food. Standard was as one expected but in this case the menu was not the same as the food delivered and service was poor. Salad was just half a dozen warm lettuce leaves and the apple and blackberry pie was apple only and it was AWFUL. However, having complained they didn't charge for it. Had to settle fora third choice wine as the first two were not available. Breakfast is not up to the standard of other similar chain hotels. Would rather pay for better choice. Good location for the dental hospital which was our destination otherwise we wouldn't have been there and it is more comfortable than the hotel next door where we have stayed on a similar occasion December 7, 2014
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