Rated 4.4 out of 5 by 349
Rated 4.0 out of 5.0 by ArnieL Good value but poor breakfast
Good value but poor breakfast is a disappointment. Dry scrambled eggs. Sausage with little taste and skin around it looks like dry burnt plastic.
October 27, 2014
Rated 5.0 out of 5.0 by mermaid81 Fantastic staff and clean hotel
Stayed with teenage daughter and her friend, room was lovely, hotel extremely clean, staff were first class and made us feel like nothing was to much trouble for them, really good windows that blocked out outside noise. Will definitely return. If i could suggest any improvement it would be that the sofa-beds are not very comfortable. Fantastic location
October 26, 2014
Rated 4.0 out of 5.0 by sdfbailey Good enough!
I stayed here after a work's night out, as it was cheaper than a cab home!
I only slept and ate breakfast in the hotel. I didn't spend much time there otherwise.
One thing I've noticed, my IHG points for my stay haven't appeared in my account yet - 4 days after my stay.
The car park next door to the hotel was VERY expensive for one night (£24 for 8 - 24 hours!). There are other car parks further away from the hotel if you want something cheaper.
The breakfast was very average. No bacon or fried eggs! Not ideal when nursing a hangover. I was glad that I got the last of the sausages.
October 23, 2014
Rated 1.0 out of 5.0 by Lights off for sleep Unbelievable, bright green lights at night- no off switch!!
Normally I would never mind being in a room also fitted out for disabled persons. But when I went to sleep and tried to turn out all the lights, bright green lights would not turn off! Reception said could not turn off and the manger said in the morning "fire regulations"
Ive stopped in a lot of hotels and never had this ridiculous problem. Main point, I booked in good faith, paid a good price and nobody said I would have to sleep in what seemed like "Northern Lights" The manager, who was very experienced, had I think been on a customer service course = get them out of reception area by taking emails and say we will get back in touch.
Customers aren't stupid!
October 19, 2014
Rated 4.0 out of 5.0 Nice rooms, shame about the food
I like HIExpress hotels - they're good value, clean and comfortable. The staff are helpful but rushed and queues can form at check in, check out and the bar (where you also order food).
The food choice and quality are generally poor. I have stayed at this hotel several times and it's a case of choosing the least worst item off the menu. On this occasion it was luke warm. Eat out if you can!
October 17, 2014
Rated 3.0 out of 5.0 by Scoobydan Comfortable bed but manic breakfast
This was our first experience as a couple at Holiday Inn as normally stay in family room with child at another hotel next door to mainline station. The bed was very comfortable and the bathroom great - lovely spacious shower - liked the relaxing blue lights. Check-in was easy and receptionist very helpful, providing maps/info as requested. Sunday morning breakfast however was a poor experience - no bacon, just poor quality sausage, over-cooked scrambled egg and baked beans for cooked option. Nice bread to make toast. Far too crowded, no real system, certainly no service from staff - two young not too bright individuals. Very noisy and like a student cafeteria. Check-out simple, but so many people at same time. Used stairs as way quicker than waiting for lift. With regards to location to attend NIA and nearby restaurants, it was about 15 minutes easy walk. Though yet again not as convenient as rival hotel we normally use, where we will go back to from now on.
October 16, 2014
Rated 1.0 out of 5.0 by Parm Stafff
The staff are very insensitive towards disabled people.
October 15, 2014
Rated 5.0 out of 5.0 by Michael Ex pat in Finlan Restful nights sleep
Excellent customer focuse reception staff.
Comfortable clean quiet room ensuring peacefull nights sleep
October 15, 2014