Rated 4.3 out of 5 by 400
Rated 5.0 out of 5.0 by Torit Lack of adequate storage space
The room was great but it lacked drawers for storing personal items like under wears etc. Apart from this I had a great stay
December 16, 2014
Rated 5.0 out of 5.0 by topcat1959 room with a view
arrived at snow hill station and the weather was not good so very pleased the hotel was a short walk from the station. check in was fast and we were asked which floor we would like to stay. we chose 19th which had excellent views across city centre. room was comfortable with lovely shower. bed very good with different types of pillows. good nights sleep no noise. breakfast was ok but could be improved just by adding a few items such as bacon and mushrooms but was adequate all in all enjoyable stay and would reccomend
December 13, 2014
Rated 1.0 out of 5.0 by birmingham visiting Worst stay at any Holiday Inn l have had
we booked the hotel rang from centre of Birmingham for directions Daniel was not able to help us sent us totally wrong way round
Checked in and room only had one little pot of milk for 2 people!! the door had no chain to secure it
Breakfast consisted of cold scrambled egg and luke warm sausage - terrible choice we ended up eating else where
Spoke to Manager on check out - not helpful at all advised to contact Hotel Manager she said if we return hotel may be able to do something for us dont think there is a hope of that happening once bitten twice shy
Noone frm hotel group even borthered to contact us shows they are not bothered lm afraid
l know we were not theonly ones complaining in reception when we spoke to the duty manager
December 12, 2014
Rated 3.0 out of 5.0 by boris10 GOOD ROOM,AWFUL BREAKFAST
Your breakfast area is too small for the number of rooms.Both coffee machines broken-an unhappy experience.
December 12, 2014
Rated 4.0 out of 5.0 by andym41 Convenient
I used this hotel when attending a concert at the NIA which is about a 20 minute walk away. It is convenient also for Birmingham city centre and both New Street and Snow Hill stations.
Although on a main road I was on the 10th floor and had no problems with traffic noise. The room was quite spacious and the bathroom had just a shower.
As with all HIE hotels breakfast was limited in respect of hot items but it is what it is.
December 11, 2014
Rated 5.0 out of 5.0 by Sarah S Very pleasant stay
Good location- less than 10 min walk to the centre. Nicely decorated apart from the disabled toilet on the ground floor. Good breakfast considering it's free. Only criticism is the wait for check in of about 20 mins. Staff were polite and helpful.
December 10, 2014
Rated 4.0 out of 5.0 by wasteman Good location
Hotel represents excellent value for money with large clean rooms and excellent location. The only negative comment is that there is a very limited menu for dinner, the service was dreadful and the quality is mediocre.
December 8, 2014
Rated 5.0 out of 5.0 by twinkle star very good stay
lovely hotel central to all the shops.front of house staff lovely and friendly. with big smiles. however breakfast staff do not speak to you ,they look unhappy .no connection with the public.feel they could learn from front of house staff.
the hotel rooms . very big. and nice all new and lovely.but lack little personnel toiletries.and bottled water
December 7, 2014