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Rated 4.0 out of 5 by 162 reviewers.
Rated 1.0 out of 5.0 by Not impressed I booked 3 rooms some time ago as a few of us were planning to attend a family wedding in Calgary. It became apparent as the date drew near that many were not going to make it. I had received a reminder email a few days prior to check-in and knowing that we would only need 1 room, I clicked on the 'modify reservation' button. On that page there was my reservation, showing 3 rooms. I altered the drop-down to 1 room and the screen showed that the modification had taken place. I made the effort to call the hotel to make sure the change had in fact gone through. The woman on the phone said that sometimes these modifications took a few minutes to take effect, and not to worry about it - if the page said it was changed to 1 room reserved, it was. Lo and behold a few days later our one party checks in at about 6:20 on the night of correct evening and I get a call from the front desk checking on the other 2 reservations. I told him my quick story about modifying the reservation a few days prior. His response was on that the manager was going to charge my card for the other 2 rooms, and too bad for me. I was flabbergasted at his attitude on the phone. He refused to leave a message for the manager to call me to sort it out. He refused to consider that even had my modification not gone through that it as a mere 20 minutes past the cut-off time. He refused any and all of my discussion on the matter. I made it clear that I would dispute the charges, and that if I had to waste my time with that, I'd take my Gold Status and future HIE bookings to other properties in the future. He couldn't have possibly cared less. It's a shame as many of the other hotels have been so good to me. I'm sure they won't like hearing that I can't stay at their hotels any more due to the incompetency and arrogance of the Holiday Inn Express Calgary. I realize that in the scheme of the world that these are not major issues, but I choose to support companies who use common sense, and fix things when they make errors. It would appear that the Holiday Inn Express on MacLeod Trail is not one of those companies. I have roughly 30 room nights planned out for work this fall and into early next year, nearly all of which are set for various HIE properties. I'll begin deleting them and re-scheduling them with other hotels tomorrow. August 26, 2014
Rated 5.0 out of 5.0 by Excellent location and comfortable hotel Handy location for shopping and driving through on our way to BC August 25, 2014
Rated 5.0 out of 5.0 by great stay we had a most enjoyable and comfortable stay at this hotel. highly recommend it. very clean and comfortable and easily accessible August 24, 2014
Rated 5.0 out of 5.0 by Great Stay Once Again This was my 15th stay at this hotel this year. Once again a success. Great staff and management team - very friendly and professional. August 24, 2014
Rated 5.0 out of 5.0 by Relaxing stay I stayed twice in August for a few days each. Everything was really nice, the staff were helpful and willing to help in any situation. Overall the hotel was quite nice and clean. Even though it was busy all the time it was maintained very well. The only complaint I can think of would be the air conditioning in the room when it turned it there was a loud metal bang, it would wake me up. Other than that very nice. August 24, 2014
Rated 5.0 out of 5.0 by Pleasant Stay Very modern and clean facilities with an excellent continental breakfast and friendly staff. Would definitely return upon future visits to Calgary. August 23, 2014
Rated 5.0 out of 5.0 by our stay we always stay at this hotel when in Calgary.It's relatively close to the LRT.Which is great because we don't drive in the city.It was this reason that we chose this hotel originally August 23, 2014
Rated 5.0 out of 5.0 by all over great service and accomodations We have stayed in this hotel a few times and are never dissapointed August 23, 2014
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