Rated 4.2 out of 5 by 331
Rated 4.0 out of 5.0 by kjm2787 Incorrect Booking and Billing and Horrible Resolution
Overall the hotel was nice and clean and comfortable. When we booked this stay we called over the phone because we had to use a wedding discount. The agent on the phone booked us in for 2 days instead of 1, and when we arrived to check in on the Saturday the staff informed us that we missed our check in. We told them this was incorrect and they said "no problem we will fix that" however when we went to check out we found that we had been charged the extra night. When we complained we were told it was the managers orders and we had to call her on a weekday if we disagreed. When I called on the Monday the manager was very rude and completely useless in admitting her staff's error and refused to refund us. I escalated it to the corporate complaint line and after a bit of a process (3 phone calls) was given a refund. Absolutely ridiculous customer service to correct their mistake for an industry with lots of other options. Will not stay at this chain again in the future after that experience.
July 3, 2015
Rated 4.0 out of 5.0 by shartom comfortable beds, clean and great service
We enjoyed our leisure stay with HIE and would stay at this establishment again
July 2, 2015
Rated 5.0 out of 5.0 by Corinne49 hotel overall
I'm glad I picked this hotel to stay for the weekend, we had everything from great service, swimming pool and close to stores, restaurants and Heritage Park . The staff was friendly, rooms were clean and spacious. I have nothing bad to say about the room we stayed in.
June 30, 2015
Rated 4.0 out of 5.0 by ABSr Facility
Overall room was good but bathroom floor has cracked tile across the floor and floor corners need cleaning attention. When a returning customer has a satisfactory record with the hotel (i.e. no damages) there should not be a need for the credit card deposit. I find this objectionable and sends a message on arrival that your hotel does not trust a valued customer.
June 25, 2015
Rated 4.0 out of 5.0 by Dude3456 Reliable
This hotel supplies a reliable Holiday Inn Experience. Excellent that is has a water slide for the kids and plenty of room choices, suites and etc.
June 20, 2015
Rated 1.0 out of 5.0 by USArmy007 Dishonest Staff
The worst customer service I've ever experience in my many years of traveling all over the world. During checkout the staff member said she was unable to give me a receipt because the printer was not working. I specifically asked the staff if I was getting charged for one night that I stayed and she said yes. She also promised that she would email me the receipt that day. 3 days later I discovered that I was charged for two nights and she never emailed me my receipt. I called and they emailed me a different receipt, not the one that I saw when I checked out. The manager was unwilling to come to any terms and I am still currently dealing with this situation.
June 17, 2015
Rated 5.0 out of 5.0 by qwertyuu Calgary stay
OK and would recommend this hotel to anyone. main issue - survey was to be short and is far to lengthly
June 14, 2015
Rated 4.0 out of 5.0 by JodieTGNA bathroom supplies
With the amount of money I spent during my stay I was very disappointed in the rations of bathroom supplies that I was given.
I had a work colleague share my room and we were only given one pod of coffee, one set of toiletries even limited toilet paper which we ended up having to use facial tissue.. No tea refills at all and one paper cup.
As a frequent guest, I have not experienced this before so I was surprised to see such limited supplies especially with the increased costs for the stay. Very expensive.
As a frequent customer, I do like this hotel for the location and convenience, cleanliness and amenities. All of my experiences at this hotel have been positive ones so I was surprised this time with the lack of consistency as usual .
June 14, 2015