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Rated 4.2 out of 5 by 230 reviewers.
Rated 3.0 out of 5.0 by The beds are very soft and comfortable/ service is excellent We asked for double duvets as the 2 single beds had duvet just covering the body, far too small also for winter time the duvets need to be thicker. Even with these areas that need addressing, the Hotel is very clean, excellent value and helpful staff. November 3, 2014
Rated 3.0 out of 5.0 by Tired and souless Apart from very helpful friendly staff, this is one of the poorer HIE. Had to wait 10 minutes for hot water to reach tap and boiled a kettle for a wet shave. Toilet flush needed iron man and tea coffee tray had just sufficient for for two, once. First room offering had wrong spec from that booked, second smelled of cleaning fluid or similar and then moved to a third. Poor free room wifi connection -had to go to lounge. Compared to Swindon HIE this was a let down. Definitely not for staying more than one night and catching a plane. November 2, 2014
Rated 5.0 out of 5.0 by comfortable and cheap excellent value for money , stayed at hotel because working in cardiff but cardiff airport isnt very close to cardiff never mind would stay again very cheap and comfortable shower brilliant November 2, 2014
Rated 4.0 out of 5.0 by A Good Clean place to stay Good price ,good service, but unable to serve gluten free food you need to bring your own. October 29, 2014
Rated 5.0 out of 5.0 by Overnight stay Great overnight stay, advised we would arrive late due to distance being travelled, staff waiting for us, although much to late to eat we were offered a take away service well looked after, bed comfortable, required extra pillows, no trouble obtaining these which were delivered to the room in the early hours of the morning. Would most defiantly stay there again. October 27, 2014
Rated 5.0 out of 5.0 by Comfortable bed, very quiet and relaxing I have stayed here before and would stay again. The room was nice and spacious with a lovely comfortable bed, TV, tea and coffee, small bathroom but everything I needed for the one night. Considering I had a fantastic view of the runway, the room was very quiet with the triple glazing. The staff were very polite and friendly and I took advantage of having an early morning call. Also on my arrival I requested a smoking room, which was given to me without any problems. Breakfast starts at 4 a.m. for those early morning flights. The breakfast looked very nice but because I have to eat gluten free I had to take my own cereal and bread, but I did use their milk, butter, jam and coffee. The shuttle bus was very handy to take you to the airport (only a couple of minutes away) and I booked this with them when I arrived at the hotel. All in all a very comfortable and relaxing stay October 22, 2014
Rated 3.0 out of 5.0 by Good but not brilliant Clean comfortable room sufficient for my needs but poor breakfast choices. October 22, 2014
Rated 4.0 out of 5.0 by Great stay with comfortable beds Overall my stay was excellent and could find no fault with the accommodation, but very disappointed with the breakfast!! hoping to have a cooked breakfast but was informed because it's called Holiday Inn Express the breakfast was only continental. October 18, 2014
Rated 4.0 out of 5.0 by very early morning breakfast Having to leave the hotel just after four, we wanted a quick bite to eat, and coffee. the area was lightly barricaded off, so we skirted around it to grab a croissant and coffee. Knowing the first flights from Cardiff are at 6.ooam, it would have been nice if the cling film etc had been removed and more lights on, however I do realize this was extremely early. October 17, 2014
Rated 4.0 out of 5.0 by Good Place I stayed at the Holiday Inn Cardiff airport for a few weeks, If there is a problem with the room the staff will tend to it. There is an evening menu available. The car park is monitored so make sure you enter your car reg at the reception desk. The only issue you will have to excuse is the beans,eggs and sausages at 7am could be a bit over cooked/dry because breakfast is serverd at 4am/4.30am due to people leaving early to catch their flights at the airport. October 14, 2014
Rated 4.0 out of 5.0 by good service Karl provided excellent service, rooms are tired and need urgent renovation October 13, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. As ticked in all the previous pages are OUR thoughts. We are a married couple 60-65,the survey suggests answers for single person. We enjoyed our short stay and would return in the future. October 11, 2014
Rated 3.0 out of 5.0 by Terrible bed So close to the airport so very convenient. Hot food in the evening was tasty and there was a decent choice for the complimentary continental breakfast to. The bedroom and bathroom were clean and everything worked fine (though both the bathroom tap and cistern flush button were very stiff and would be difficult to use easily for anyone with arthritis, say). Unfortunately, we didn't manage to sleep well because the bed was wobbly (I had to tighten the legs) and the mattress was terrible! Shocking for such a well known chain. You could feel the lumpy springs... just felt old and cheap and totally sub-standard. We took the mattress off and slept on the bed base. No apology in the morning when we complained. Unlikely that we will stay here again... There are other choices close by. October 11, 2014
Rated 5.0 out of 5.0 by amazing service i highly recommend staying at the holiday inn express at cardiff airport.First class rooms and the most amazing staff.amazing.Will definately stay there again.1st class. October 10, 2014
Rated 4.0 out of 5.0 by Excellent airport hotel A very pleasant brief stay, from check-in to check-out. The hotel is literally a 2 or 3 minute walk from the airport, although the hotel also provides a free shuttle to/from the airport if you prefer. I experienced no noise issues despite being so close to the airport. Staff were very friendly and helpful. Breakfast was decent, and starts at 4am which is very useful if you have an early flight. There is a bus stop right outside the hotel with frequent buses to Cardiff Bay and Cardiff City centre, which made getting around very easy. Would definitely stay again! October 9, 2014
Rated 5.0 out of 5.0 by Relaxing Exceeded our expectations. Efficient, polite and friendly reception staff. Nothing too much trouble. Needed more pillows that was no trouble and then needed more coffee and tea milk etc and was given more immediately. Car parking facilities very easy to follow and accessable. October 8, 2014
Rated 3.0 out of 5.0 by very overcrowded car park The hotel is the usual HIE standard, clean , well maintaned, reasonable breakfast, nice little bar open till late and superb frinedly and helpful staff. The gripe I have and this is my second visit is that the car park gets totaly full very quickly due to airport parking and hotel guests may end up parking at the far ends of the site which is not good at niight or when you arrive with baggage or have a mobility impairment. I came back late and there were no spaces at all and had to park on a corner. The staff were good but are obviously stressed out by the crazy parking situation and numerous complaints. There are a few disabled spaces but they are usuualy full and there is no visible deterent to stop able bodied drivers using them. The disabled adapted rooms are good but the fold down shower seats are small cheap plastic ones that I dont think are safe for many of the people who are likely to need to use a shower seat. October 8, 2014
Rated 4.0 out of 5.0 by Overnight stay before flight Arrived at the hotel fairly late check in was very quick and helpful. We were told that their would be no room on the free shuttle bust to the airport the next morning as it was already booked up. If we had known I would have called in advance for the service. Room was clean and comfortable was really looking forward to a bath after travelling but the room only had a shower so I was disappointed but the shower was ok. On check out the next morning reception staff were very helpful and apologised for having no space on shuttle bus but the reception staff showed us a shortcut to walk and to be fair it only took us 10 mins to walk and we didn't have much luggage, as it was early hours and the roads were quiet it was fine and easy to get to. Overall I would stay here again but would be aware of booking the shuttle in advance if needed. October 7, 2014
Rated 4.0 out of 5.0 by Really good friendly hotel We have stayed at this hotel many times when flying from Cardiff. The staff are very friendly and helpful, the hotel is clean and comfortable. They have improved the restaurant facilities which is a great plus. My only criticism about our visit this time was the time breakfast finished. Having arrived off a flight at Bristol airport we didn't arrive at the hotel until 1.30 in the morning, and we were travelling on from Cardiff airport later that day. Breakfast finished at 9.30 and this was a little early, we were not offered room service and actually had to pay for our coffee when we emerged from our room at 10.30. I feel the service should be updated for travellers arriving late at night. October 7, 2014
Rated 5.0 out of 5.0 by The Staff This is a very comfortable hotel - no noise from the airport even though you are very close. The staff are what make this hotel. I have stayed at this hotel qiuite a few times over the past 5 or so years and am always impressed with the standard of service and helpfulness of the staff. October 4, 2014
Rated 3.0 out of 5.0 by VERY SOFT BED Apart from two issues our experience at this hotel was very good. The mattress on the bed was awful ,it was so soft that you could not stop yourself rolling to the middle so sleep quality was poor and that is the last thing you want when you have an early start. Secondly the mini bus used to transfer to and from the airport was a total wreck with no suspension ,fortunately the distance travelled was very short or I would have been violently sick. September 29, 2014
Rated 5.0 out of 5.0 by Good hotel excellent staff A very comfortable 4 night stay with our small dog. The staff were very friendly and helpful, and made us feel very welcome. Although the hotel is next to the airport there is no problem with aircraft noise. September 26, 2014
Rated 3.0 out of 5.0 by holiday Not a good end to holiday. Phone was not working at airport and when did phone was made to think it was my fault. Need more hot food choice at breakfast 2 working had to take care of check out and cleaning breakfast tables, therefore was hard to find clean table . September 21, 2014
Rated 5.0 out of 5.0 by Welcoming and attentive staff , enjoyable stay,,, Warmest of welcomes, on this second stay. Comfortable , peaceful, restful night sleep, ..... Like to mention.reception gent, A Thank You to this staff member 17/09/2014 early morning. Being so helpful in giving me directions to the airport. September 19, 2014
Rated 5.0 out of 5.0 by Good Hotel Stayed overnight prior to catching our flight The Hotel was very satisfactory and the staff were excellent . Would stay again at any time when travelling from airport airport September 18, 2014
Rated 4.0 out of 5.0 by Great overnighter Typical new build, clean and comfortable with fantastic staff. We particularly like HI Express for accommodating 3 adults in a room. Sofabed is another double and fairly comfortable. Being an airport hotel breakfast is served from a very early time, great when you have to be somewhere by 8am. We will certainly add this hotel to our list of preferred accommodation when travelling to our sports events. Thank you again HI Express. September 4, 2014
Rated 5.0 out of 5.0 by convenient for airport Excellent choice if flying from Cardiff airport, shuttle transfer worked well, no issues, comfortable stay, would recommend. September 4, 2014
Rated 5.0 out of 5.0 by Excelent value for money. I have used this hotel several times in the past and found the combined overnight stay, breakfast and two weeks parking to be about the best value around. Included in the price are transfers to and from the airport! August 31, 2014
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