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Rated 4.2 out of 5 by 213 reviewers.
Rated 3.0 out of 5.0 by very overcrowded car park The hotel is the usual HIE standard, clean , well maintaned, reasonable breakfast, nice little bar open till late and superb frinedly and helpful staff. The gripe I have and this is my second visit is that the car park gets totaly full very quickly due to airport parking and hotel guests may end up parking at the far ends of the site which is not good at niight or when you arrive with baggage or have a mobility impairment. I came back late and there were no spaces at all and had to park on a corner. The staff were good but are obviously stressed out by the crazy parking situation and numerous complaints. There are a few disabled spaces but they are usuualy full and there is no visible deterent to stop able bodied drivers using them. The disabled adapted rooms are good but the fold down shower seats are small cheap plastic ones that I dont think are safe for many of the people who are likely to need to use a shower seat. October 8, 2014
Rated 4.0 out of 5.0 by Overnight stay before flight Arrived at the hotel fairly late check in was very quick and helpful. We were told that their would be no room on the free shuttle bust to the airport the next morning as it was already booked up. If we had known I would have called in advance for the service. Room was clean and comfortable was really looking forward to a bath after travelling but the room only had a shower so I was disappointed but the shower was ok. On check out the next morning reception staff were very helpful and apologised for having no space on shuttle bus but the reception staff showed us a shortcut to walk and to be fair it only took us 10 mins to walk and we didn't have much luggage, as it was early hours and the roads were quiet it was fine and easy to get to. Overall I would stay here again but would be aware of booking the shuttle in advance if needed. October 7, 2014
Rated 4.0 out of 5.0 by Really good friendly hotel We have stayed at this hotel many times when flying from Cardiff. The staff are very friendly and helpful, the hotel is clean and comfortable. They have improved the restaurant facilities which is a great plus. My only criticism about our visit this time was the time breakfast finished. Having arrived off a flight at Bristol airport we didn't arrive at the hotel until 1.30 in the morning, and we were travelling on from Cardiff airport later that day. Breakfast finished at 9.30 and this was a little early, we were not offered room service and actually had to pay for our coffee when we emerged from our room at 10.30. I feel the service should be updated for travellers arriving late at night. October 7, 2014
Rated 5.0 out of 5.0 by The Staff This is a very comfortable hotel - no noise from the airport even though you are very close. The staff are what make this hotel. I have stayed at this hotel qiuite a few times over the past 5 or so years and am always impressed with the standard of service and helpfulness of the staff. October 4, 2014
Rated 3.0 out of 5.0 by VERY SOFT BED Apart from two issues our experience at this hotel was very good. The mattress on the bed was awful ,it was so soft that you could not stop yourself rolling to the middle so sleep quality was poor and that is the last thing you want when you have an early start. Secondly the mini bus used to transfer to and from the airport was a total wreck with no suspension ,fortunately the distance travelled was very short or I would have been violently sick. September 29, 2014
Rated 5.0 out of 5.0 by Good hotel excellent staff A very comfortable 4 night stay with our small dog. The staff were very friendly and helpful, and made us feel very welcome. Although the hotel is next to the airport there is no problem with aircraft noise. September 26, 2014
Rated 3.0 out of 5.0 by holiday Not a good end to holiday. Phone was not working at airport and when did phone was made to think it was my fault. Need more hot food choice at breakfast 2 working had to take care of check out and cleaning breakfast tables, therefore was hard to find clean table . September 21, 2014
Rated 5.0 out of 5.0 by Welcoming and attentive staff , enjoyable stay,,, Warmest of welcomes, on this second stay. Comfortable , peaceful, restful night sleep, ..... Like to mention.reception gent, A Thank You to this staff member 17/09/2014 early morning. Being so helpful in giving me directions to the airport. September 19, 2014
Rated 5.0 out of 5.0 by Good Hotel Stayed overnight prior to catching our flight The Hotel was very satisfactory and the staff were excellent . Would stay again at any time when travelling from airport airport September 18, 2014
Rated 4.0 out of 5.0 by Great overnighter Typical new build, clean and comfortable with fantastic staff. We particularly like HI Express for accommodating 3 adults in a room. Sofabed is another double and fairly comfortable. Being an airport hotel breakfast is served from a very early time, great when you have to be somewhere by 8am. We will certainly add this hotel to our list of preferred accommodation when travelling to our sports events. Thank you again HI Express. September 4, 2014
Rated 5.0 out of 5.0 by convenient for airport Excellent choice if flying from Cardiff airport, shuttle transfer worked well, no issues, comfortable stay, would recommend. September 4, 2014
Rated 5.0 out of 5.0 by Excelent value for money. I have used this hotel several times in the past and found the combined overnight stay, breakfast and two weeks parking to be about the best value around. Included in the price are transfers to and from the airport! August 31, 2014
Rated 4.0 out of 5.0 by Watch the parking I have stayed here on numerous occasions and this is my preferred hotel for visiting the area. The problem with my most recent stay was that the new car parking registration system failed and I have received a bill for car parking in spite of registering my car number on the touchpad at reception. No problem with the hotel ensuring that guests only park but it would be nice if the touch pad worked correctly saving guests the need to appeal against the charge. August 31, 2014
Rated 5.0 out of 5.0 by Stay and Park experience My wife and I find it so relaxing to use the hotel prior to flying on holiday. The stay and park is a great idea and is now part of our holiday planning. August 29, 2014
Rated 2.0 out of 5.0 by Not the Best Experienced practically no sleep during the nights stay. Caused by dogs barking outside the bedroom door and the fire alarm going off every hour until three thirty in the morning. When I explained these problems to the reception staff in the morning, they appeared completely disinterested and offered no form of an apology whatsoever. Breakfast was not a cooked breakfast as expected, but continental, the cooked breakfast was not served until later, which was not explained to me on booking. August 28, 2014
Rated 1.0 out of 5.0 by Poor overall experience Poor service - eventually changed our room on the second time of complaining. Originally wanted to give us a smoking room - we didn't even know such rooms were still available. The beds were uncomfortable. The room was cold. Certainly not up to the standard of other Holiday Inns I have stayed in. I will not stay here again. August 27, 2014
Rated 2.0 out of 5.0 by Staff handled a poor situation well Not my best experience of a Holiday Inn with very disrupted sleep( Fire Alarm activation/fault). Appreciate it was a fault but upon Check Out i would have expected the staff to clarify and offer apologies for this. Not happy to also receive a 100 Pound fine for Parking from Parking Eye. August 26, 2014
Rated 3.0 out of 5.0 by Convenient, with good in-house service. Getting to the hotel from the airport was confusing and stressful, but getting to the airport from the hotel was great. The front desk staff were wonderful, helpful and responsive. The bed was somewhat soft. Our room was near the lobby, and a bit noisy in the early evening, but later on was fine. All the room amenities worked and the space was adequate for our needs. August 22, 2014
Rated 5.0 out of 5.0 by friendly staff, good nights sleep before flight, comfy room friendly staff, good nights sleep before flight, comfy room, August 15, 2014
Rated 5.0 out of 5.0 by good all round service with comfortable room Very helpful and friendly staff at reception and bar etc .We were also impressed with the comfort of the bed .Also the price was good value as it also included a full and varied breakfast . Will recommend to friends and family and hopefully stay again. August 14, 2014
Rated 5.0 out of 5.0 by An excellent stay We have stayed at this hotel on two previous occasions and each time have received excellent service and value for money. The rooms are always clean and appealing, and the beds comfortable ensuring a good nights sleep. The majority of staff are friendly and efficient, particularly the check-in staff and shuttle driver. Food is basic with limited choice but is edible and fairly priced. Pool tables and an air hockey table coupled with vending machines ensure that overly-excited children can be kept entertained! In sum, an excellent hotel and highly-recommended. August 4, 2014
Rated 4.0 out of 5.0 by Comfortable for an overnight airport stay Used for an overnight staff before an early flight and suited this purpose. August 3, 2014
Rated 5.0 out of 5.0 by Great Staff The Hotel was clean and well run. The staff was most helpful August 2, 2014
Rated 5.0 out of 5.0 by Comfortable base for a visit to Wales My daughter and I stayed at the hotel as a base whilst we were in Wales visiting family and for leisure. It was convenient and comfortable and very good value for money. We will certainly be using Holiday Inn @ Cardiff Airport again July 30, 2014
Rated 5.0 out of 5.0 by Breakfast While the breakfast in general is good it could be improved if: Better quality sausages were used. A cold meat alternative could be provided eg Ham, Salami etc Items were fresh each day rather than re-heated July 24, 2014
Rated 4.0 out of 5.0 by Clean and bright hotel with great staff The hotel is conveniently located close to Cardiff Airport, offers plenty of parking and the rooms are always clean and comfortable. What makes the hotel though are the staff who are really friendly and always make the stay an enjoyable one. July 24, 2014
Rated 5.0 out of 5.0 by Fabulous stay! Can't recommend Cardiff Airport hotel highly enough. The staff were very friendly and welcoming advising us of local eateries as we arrived so late. The room was clean and very comfortable, and next morning the breakfast was fresh with a good variety. To top it off they provided a courtesy bus to the airport. Top notch and thanks to everyone there. July 23, 2014
Rated 5.0 out of 5.0 by Excellent location excellent location next to airport and easy to get transport into Cardiff centre. July 23, 2014
Rated 5.0 out of 5.0 by staff very hard working staff , he staff ratios are always to small in holiday inn expresses. July 21, 2014
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