Rated 4.2 out of 5 by 113
Rated 5.0 out of 5.0 by DEREK60 VERY GOOD VALUE FOR MONEY
Yet again a most enjoyable stay with a nice evening meal and breakfast. All in all very very good value for money.
November 12, 2013
Rated 3.0 out of 5.0 by TJ69 Airport Parking
We decided to to use the 8 day parking and one night stay offer as it seemed a good deal and suited us due to an early flight.
The shuttle service is very poor. On the departure morning the minibus was on time but the driver failed to offer any help with any of the luggage,loading or unloading. The driver did drop off outside the main terminal.
The idea on returning is to phone the hotel from the arrivals so they can collect you. They failed to answer me but another passenger got through and was told we would wait 10 minutes.
The minibus finally arrived about 25 minutes after the phone call.we were all very wet from waiting and again no offer of help to load the cases. The driver was asked about the delay but never answered. Considering the hotel is just outside the airport entrance the service is very poor and not as good as the competitors. Will never use again.
November 11, 2013
Rated 2.0 out of 5.0 by Wittsy Not great
Stayed here to meet customers who were picking-up someone from Cardiff Airport the next day.
Check-in staff were friendly and efficient.
Upon arriving at room, there was rubbish outside the door.
When I entered the room it smelled of wet labrador and was not nice. There was no Iron in the room so I used the ironing room downstairs to iron a shirt - this room had obviously not been cleaned for some time as there was a large build-up of fluff on the floor which covered my shirt sleeves as I tried to iron it.
The flush on the toilet did not work.
The walls/door of the room are so thin that every single noise in the corridor was heard all night.
The menu was basic - the food was OK. I cannot believe that on the menu, the lamb dish said 'Mint sauce 50p extra' ! Amazing.
Overall I found the hotel a very poor quality and no-where near as good as other national chains of hotels for the same cost. I stay in 2 hotels a week and this was the worst I've stayed in for a long time. The best part was the helpful staff.
November 10, 2013
Rated 5.0 out of 5.0 by glenda22 pre holiday stay
a pre holiday stay,was ideal for us here being so close to the airport.
so,we liked the holiday inn express for this purpose.
have to say,we were very comfortable here,and would or will be back for sure !
all the staff were great-friendly,welcoming,obliging and proffessional manner.
the place was nice and warm,clean and rather cosy!
food in evenings was just the ticket,although not a huge choice,could not fault it .it was lovely.
breakfast was good choice,but would have been nice to see sothing cooked-boiled egg etc,however there was a good choice.
i would reccomend this place to stay-good prices,nice and comfortable and friendlt staff.
ooh,they also offer you a shuttle to the airport,and there is a leave your car offer here too-which is great :-)
November 4, 2013
Rated 1.0 out of 5.0 by carol0112 very soft bed, very noisy
we were really looking forward to having a good sleep before starting our holiday, but to no avail. The bed was so soft, you only had to move slightly to wake your partner up and although we couldn't hear any planes, we could certainly hear doors banging and people talking all through the night. Breakfast was passable, but nothing hot for early departures. The same was said for our return nights stay. We slept about 3 hrs on both occasions and certainly won't be rushing back. Evening meal was the worst meal we have had out in a very long time.
November 2, 2013
Rated 5.0 out of 5.0 by hemo Another excellent experience
Stayed at the holiday inn express night before an early flight from Cardiff.
Excellent value for money. Comfort and cleanliness.
The perfect start to the holiday, right down to the drop off at thr airport.
October 31, 2013
Rated 4.0 out of 5.0 by mogsie Staff and evening meal were great!.
As usual all aspects of our short stay were great, a little disappointed with the breakfast as we left early and weren't able to have the hot breakfast!
October 28, 2013
Rated 5.0 out of 5.0 by shredder4 Excellent Hotel
I stayed Tues 22/10, the room was very clean, no outside noise from the airport, staff where very friendly, bar and dining area very good, food was excellent as well, overall very good visit!
October 27, 2013
Rated 5.0 out of 5.0 by JJDJ Pleasant and good value
Once again we chose the Holiday Inn to stay the night before our
holiday, and it didn't let us down. The staff are all helpful and friendly, and the rooms are clean and comfortable. We were leaving our car parked for the week, so had the bus into the airport in the morning,and it was spot on time, and the driver was really pleasant, even at four in the morning.. On the way back a quick FREE phone call from the airport when we arrived, and we were picked up within about five minutes, and taken back to the hotel to collect our car. Keep up the good work, and we will book again for our next holiday.
October 26, 2013
Rated 4.0 out of 5.0 by Evie51 Silence & comfort
I have stayed here a couple of times now and have found the staff very friendly and helpful. The rooms are very quiet too even with aircraft very nearby. Food isn't too bad and overall my stays have been good
October 25, 2013
Rated 4.0 out of 5.0 by bankside Good Service all round
Enjoyed another weekend at CIWW and this hotel is convenient and good value for money. Looking forward to coming back again.
October 16, 2013
Rated 5.0 out of 5.0 by SPowell22 Very convenient to airport with no noise
We especially liked the 24 hour free transfer to the airport which only took approx 10 minutes to get to the airport (it was 5am!).
October 10, 2013
Rated 4.0 out of 5.0 by biggsm1 great hotel
very good hotel and have told family and friends to stay here if they are in the area.,which my sister did
October 5, 2013
Rated 2.0 out of 5.0 by NorfolkBoy Nice Room but a Soft Bed!
Arrived early hours one Friday morning. We were picked up from the airport which was good. The driver was polite and helped with the cases. We checked in and the same gentlemen got us refreshments and helped us to our room. The room was quiet, tidy and spacious, however, the bed was so soft and uncomfortable I dont think either of us got any sleep. The room reminded me more of a Premier Inn room rather than a Holiday Inn Express. Having stayed at Express before one of the things that sticks in my memory is how good the walk in showers are, but not in the one in Cardiff, small with a curtain. We didn't have breakfast so cannot comment.
September 30, 2013
Rated 5.0 out of 5.0 by Helen111 Great Welcome on arrival
We had a great welcome at our stay at Holiday Inn express Cardiff. Hayley on the welcoming desk was fab, she was very helpful, cheerful and she also kept our holiday a secret from our 9yr old. We picked this Hotel to the fact it is close to Cardiff airport and had transfer facilities to the airport. We found it great value for money to stay and park our car here, than to use the airport parking. The food in the evening was limited, and didn't have kids meals, we opted to eat at a place down the road. The minibus driver who took us to the airport was great, happy,funny, even though it was 3am. He even took a detour for our children to see a plane on the runway. the same couldn't be said for the older guy who picked us up from the airport, grumpy and didn't say a word. He took ages to pick us up, and broke the speed limit when he returned us to the hotel. The hotel was clean, comfortable and ideal for our purpose, will definitely would use again.
September 29, 2013
Rated 3.0 out of 5.0 by returningguest problems over booking which caused a lot of worry and stress, tv not working in room on arrival, sofa bed had been put up in a double room for 2!
Comfortable, clean friendly, quiet hotel in a convenient location. We really like this hotel and have stayed here before.
However, I booked 2 rooms online: 2 adults in one room, one adult in the other; ie a total of 3 adults. I checked online and found the details were wrong on the website. I phoned reservations (at a cost to me) and was told that the hotel had changed the details themselves so I had to sort out the problem with them. I had to make a number of phone calls over several days to get this sorted out. The hotel did not phone me or email me, as the general manger had promised they would, to let me know it was sorted. The problems over booking caused a lot of worry and stress; the hotel offered nothing in recompense. This was poor customer service.
On arrival the tv was not working in one room on arrival,also an unnecessary sofa bed had been put up in a double room for 2! A very helpful, polite young gentleman on reception sorted both problems out .
Staff were very friendly during our stay. The hotel was clean and rooms were pleasant with lovely views. The sound proofing is excellent. Breakfasts were good - they have the older style holiday inn express hot drinks machines which produce reliably good tasting enjoyable drinks - not the new machines, as in some locations, which make bitter tasting coffee and dull chocolate!
I would stay here again, but am dreading the booking process and problems again!!!
September 28, 2013
Rated 5.0 out of 5.0 by snairi exellent hotel
the service is very nice, the exellent home.
Nothing to say supper
September 23, 2013
Rated 3.0 out of 5.0 by mdrtsg service
room was nice. the day we checked in the desk staff was very helpful. When we check out, the computer made a mistake on the phone bill charging me for a toll free call, Robert, the person on the desk in the morning was not helpful, he just said "that's what the computer says and it is it. Did not offer to look into it and see if it was a mistake. I e-mailed CS at holiday inn and they are looking into the problem.
September 14, 2013
Rated 5.0 out of 5.0 by Les60 Well worth the stay
Easy check-in, comfortable clean room. Good choice of breakfast, used their park and stay package for early flight. Returned today to find shuttle bus waiting for us. Excellent service, will use them again.
September 14, 2013
Rated 5.0 out of 5.0 by GRussell Fantastic Service!!!
I really appreciated the kindness shown by the extremely helpful member of Reception Staff ( Jessica ) that dealt with our booking. We arrived as a last minute booking and could not have wished for a better service. Had a fabulous room and enjoyed a lovely meal the evening of our stay. We also used the Holiday parking facility and was very pleased with the swiftness of our collection on return. I have already recommended this Hotel to others and will most definitely use them again. Thanks again to all the staff
September 11, 2013
Rated 5.0 out of 5.0 by Jaguarfan Exactly what we needed!
With an early morning flight, we were concerned about finding a place for dinner since we were staying so close to a small airport. This Holiday Inn Express had everything we needed (unlike others where we've stayed#! We actually walked to the hotel after turning in our rental car. It was less than a 5 minute walk. We were exhausted and thought a glass of wine or beer would be good after checking in and there was a bar! Dinner is served from 5:30 to 9:30 #I believe# and was surprisingly good! I had a veggie burger and my husband had the chicken marsala. We added a small salad #which was very fresh# and were both pleased with the meal. The beds were comfortable, the bathroom more than adequate and it was very quiet. With a 6:05 am flight, we were able to grab something for breakfast #they start serving at 4:00!) and get a 4:15 shuttle to the airport. Everything worked like clockwork! We couldn't have been more pleased. Oh, and the price was exceptional! We booked over 21 days in advance and received a very good rate! Excellent all the way around!
September 10, 2013
Rated 5.0 out of 5.0 by Hellhound Good Express Hotel
Another excellent stay at a good well run Express hotel. Staff very friendly and the meals are good quality.
The usual cleanliness standards are met well even at busy breakfast times.
September 8, 2013
Rated 4.0 out of 5.0 by CountryPumpkin Comfortable but payment Issues.
The room was comfortable and clean, and the restaurant had a lovely menu and the food tasted great! However needs to be more clear when booking by card, that payment is done on arrival with card details taken over the phone for confirmation only. Did not take card as did not want to take it on holiday, so caused quite a few problems. Was told "No card, no room."
September 7, 2013
Rated 4.0 out of 5.0 by Gerryh Surprisingly good
We have stayed at Holiday Inn proeprties before and vowed never to stay at one again (dreadfully uncomfortable beds). However, we'd never tried an HI Express. We needed a hotel for a few hours prior to our very early morning flight.. We also needed parking for one week. The HI Express is the closest hotel to the airport (walking distance but with free transfers if required)) and offered an excellent park and stay rate.. Unlike traditional HI properties, the bed was comfortable, the price was incredible and the staff were polite and efficient. We would recommend this property to anyone looking for a property with similar requirements to ours.
September 4, 2013
Rated 5.0 out of 5.0 by CBura Great value for money
We had a family room (2 adults, 2 kids aged 3&6) which was quite cramped and sofa bed wasn't too comfortable but for the money, and considering breakfast was included, it was a very good deal. Clean room and clean, modern bathroom. We would definitely recommend to others.
September 4, 2013
Rated 5.0 out of 5.0 by HappyCampers3 Comfortable room with friendly staff
We stayed here for one night and the room was lovely and clean, had tea and coffee facilities in your room, the corridors smelt like vanilla which was lovely, staff were very friendly and helpful, considering its at the airport you can't here anything from the planes whatsoever would definitely reccomend.
September 2, 2013
Rated 5.0 out of 5.0 by Ricardo100 Very impressed
Our first time flying from Cardiff. The parking and room package suited very well and we booked a night on our late return.
The staff were very friendly and helpful and transfers to and from airport smooth.
Room clean and as well appointed as you could expect for the price, breakfast good as well.
Overall a good experience, well done guys, we will use you again.
August 30, 2013
Rated 5.0 out of 5.0 by 6BOW4 ONE NIGHT STAY/EIGHT NIGHT PARKING
Very pleased with the overall package.We stayed for one night before leaving for Gran Canaria the following morning.Comfortable room and a prompt phone call the next morning to wake us up.
Very punctual mini bus to pick us up at the airport after the return flight.What more can you ask for!
August 27, 2013
Rated 5.0 out of 5.0 by Burmese81 The room was excellent. Good lighting air conditioning excellent. Even though we stayed for two nights our room was cleaned, fresh towels and tea mak
When we first entered the hotel we were met by friendly staff, and this continued throughout our stay. Coffee, tea and assorted drinks available on tap throughout the day. The vending machines are well stacked if needed. We did not have a meal at this hotel but the smell of an evening meal did seem tempting. Breakfast had a good selection, including cooked all inclusive of room rate. Could not really fault this hotel. Close to airport, did not hear any planes coming or going, everything well insulated. We had an accessibility room, with disabled parking. The only thing I would mention is the lack of disabled parking, with some spaces used by able drivers. Perhaps this could be monitored by evening security.
August 25, 2013
Rated 5.0 out of 5.0 by chris1000 great all around experience
I've stayed here a number of times and despite various staff changes the standard has remained very high. The additional breakfast choices are greatly appreciated and the safe atmosphere of the bar in the evening is also a real bonus for single female travellers such as I. I look forward to my next stay.
August 24, 2013