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Rated 4.2 out of 5 by 186 reviewers.
Rated 5.0 out of 5.0 by Fabulous stay! Can't recommend Cardiff Airport hotel highly enough. The staff were very friendly and welcoming advising us of local eateries as we arrived so late. The room was clean and very comfortable, and next morning the breakfast was fresh with a good variety. To top it off they provided a courtesy bus to the airport. Top notch and thanks to everyone there. July 23, 2014
Rated 5.0 out of 5.0 by Excellent location excellent location next to airport and easy to get transport into Cardiff centre. July 23, 2014
Rated 5.0 out of 5.0 by staff very hard working staff , he staff ratios are always to small in holiday inn expresses. July 21, 2014
Rated 5.0 out of 5.0 by cardiff recent business trip- general very good hotel, staff excellent. room average, only two negative bits about my stay- 1. one of the cups had not been checked when taken out the dishwasher- still had stains at the bottom-but staff soon changed it ,wen asked. 2. the shower curtain did not keep water in the shower- and I ended up with loads of water on the floor- but the huge towels provided soon sorted the water out !!! July 20, 2014
Rated 5.0 out of 5.0 by Great location for airport This hotel is a 10 minute walk from the airport but they also have a courtesy mini bus for guests. I had an early check out at 05-00 a.m. and the first question I was asked at check out was if I required this service. The bus driver was with me within two minutes. It is an excellent service. I only gave the hotel a medium grading for sleep quality, but this is because I am an insomniac and nothing to do with uncomfortable beds or too much noise. Highly recommendable for early morning flights if you cannot get to the airport that early. Also, the bus from Cardiff Bus Station stops outside of the hotel, which I used the previous evening. At the time of my check-out the breakfast is only pastries, toast and fruit which starts at 04-00 a.m. The cooked buffet breakfast, I believe, starts at 06-00 a.m. July 18, 2014
Rated 4.0 out of 5.0 by Great staff, close to airport Staff were efficient, friendly and professional. Location is very close to the airport (5 min walk) and connected by airport bus with Cardiff. Facilities are good, internet a little slow. Price was very high but then for some reason all the hotels in Cardiff were booked out... supply and demand I suppose. July 18, 2014
Rated 4.0 out of 5.0 by Visit 4th July 2014 The reason I chose to use the hotelwas for its convenient, quality service from past experience and value. Overall, I have never been disappointed by this hotel. Thank you July 15, 2014
Rated 4.0 out of 5.0 by Consistant good quality stay Using the airport or visiting the area -great value hotel with attentive/friendly staff. Request a quite room and that is what you get! Comfortable room - and a good breakfast. We are regulars because of all the above. July 14, 2014
Rated 4.0 out of 5.0 by Great way to beat the travelling to airport stress What a great way to start when you have an early flight totally took away the stress and wonderful for ease of parking. July 11, 2014
Rated 3.0 out of 5.0 Golfing overnight stay I missed the entrance to the car park on first approach, but easily got back. Then parking was a bit tight, but found a spot. Had to wait a bit to check in as the people in front seemed to take ages and there was only one guy on reception. Room was fine. Evening meal choice a bit dire but a member of staff recommended the curry and he was right. All the front of house staff were great. Friendly and helpful. Food came quickly.. Towels a bit mean, but everything else did what it had to and the price was good. Shower really good. I don't mind not having a bath, the shower was a good size and good water supply. TV channels had plenty of good choice. July 10, 2014
Rated 1.0 out of 5.0 by Service Poor, Damp room, Airport Collection not completed The Room provided had no air extraction, or opening window as it was on ground floor. Result was a musky Smell Airport delivery & collection service was offered, only Delivery, no collection was made "as they did not have a driver" no note of alternative arrangements was posted at the airport. When a refund was request " No chance of that happening" was the response from the Hotel Manager. No apology was offered until insisted upon; Staff unable to handle complaint of a nature that they considered outside of their control. July 7, 2014
Rated 5.0 out of 5.0 by Overnight stay We just used the hotel as a basis following a family wedding. We found it to be clean and tidy. Breakfast in the morning was good. July 2, 2014
Rated 5.0 out of 5.0 by Excellent for our requirments Very good for our needs for stopover for holiday flight. Everything went according to plan, with no stress and very helpful and friendly staff. July 2, 2014
Rated 3.0 out of 5.0 by Poor hotel Comments already made regarding poor members check in, uncomfortable bed and disturbed sleep plus poor quality breakfast. July 2, 2014
Rated 5.0 out of 5.0 by comfortable nights sleep I used the park and stay facility before going on holiday and have done for the last 3 years. easy to book lovely room June 28, 2014
Rated 3.0 out of 5.0 by Car Park Car park is filled with cars left by people away on holiday, struggled to park. If the hotel is going to allow park and fly, they should leave parking for guests neared to the entrance. June 27, 2014
Rated 3.0 out of 5.0 by Poor check-in experience This is a mixed hotel - business and park-fly. This can (and did) make for lengthy check-in experience. Like all HIEs, scrambled eggs were awful at breakfast and plate sizes ludicrously small. Meeting room facilities offered but staff unable to link delivery of a couriered box of materials with the actual meeting. Box was definitely "not delivered" although 'found' over an hour later. June 27, 2014
Rated 2.0 out of 5.0 by Need to update This hotel needs updating, particularly it's air conditioning and quality of its beds. When we noticed that the air conditioning was not working properly we were told that we would have to wait till the system was activated after a few minutes on the minimum cool setting. This didn't happen N so we asked for an engineer to come and fix it. No engineer was available as it was the weekend!!! We were given a portable fan instead that helped move the air around but not cool it. The next day we moved rooms where the air conditioning worked OK but was very noisy. The breakfast each morning was basic with poor quality croissants that had been over heated and were hard and unedible. June 26, 2014
Rated 4.0 out of 5.0 by Comfortable and sound proofed room I chose the Cardiff Airport hotel but was not aware of the the early departure of guests for flights. Other than tis stay was very nice. June 20, 2014
Rated 4.0 out of 5.0 by Clean Very good hotel with excellent staff, \the room was clean June 20, 2014
Rated 5.0 out of 5.0 by Works well for flight departures The room was good size to organize packing, the wifi worked fine, the food was OK, the bar was good, service was helpful. Had a nice evening and easily made our departure the next morning. June 19, 2014
Rated 4.0 out of 5.0 by Good Value for money Clean comfy and staff were very helpful and friendly would reccomend June 17, 2014
Rated 4.0 out of 5.0 by Good experience We had a comfortable stay at the holiday inn but the only downfall is the shuttle service to and from the airport. We were a party of ten a nd the minibus only took 8people. On our return we had to walk back to the car park to collect our car as there were 50 people waiting to use the shuttle transport. For this to be an efficient service extra transport needs to be provided. June 14, 2014
Rated 4.0 out of 5.0 by Good value stay and park Hotel very convenient to Cardiff Wales Airport. Safe parking and an efficient free transit to the terminal. Did experience some delay in getting collected from our return flight; told this was because the hotel's minibus was undergoing service that day (9.6.2014), and local taxi had to be deployed. June 10, 2014
Rated 5.0 out of 5.0 by Takes all the stress away As title staying here before a morning flight is just perfect everything falls into place, a very good start to our holiday everything was perfect, took us to the airport the exact time that we asked,and picked us up on return also the drivers are very good, this is the place to stay if you have an early morning flight. June 9, 2014
Rated 5.0 out of 5.0 by Good value & experience This was my second visit to this hotel. The check in was courteous & swift. The room was immaculate, & was in a quiet location ( as requested ). I enjoyed the food & there was sufficient choice available. I was very pleased. The check out was acceptable, but it would have been nice to be seen as a valued customer. There was NO question 'did you enjoy your stay' or ask 'if all things were OK'. I found it a little abrupt, I was the only one checking out at the time. The only criticsm I have was that as a 'person without a car' having travelled by train, there was NO DIRECT FOOTPATH EXIT from the hotel to join the public path on the main road to walk to the airport. # This being approx 10min very easy walk #.The only route was an unnecessary 'round about route' following the access road. Attempts by customers to 'jump through' the 'broken fence' to avoid taking a very long route to join the public path means I'm NOT the only person to find this fault ! The local council had recently relaid the pavement outside. This hotel needs a proper footpath access to compliment its closeness to the airport, easily done & not expensive. The other issue was frequently the hotel telephone rang continuously, as no one was available to answer it, as they were busy serving customers at the bar/food. At peak times additional staff need to be on the front desk. This can be seen in advance by regular checks on 'daily' booking totals. June 8, 2014
Rated 5.0 out of 5.0 by Ideal for what we were looking for..... Arrived mid afternoon on 29th May for our one night airport stopover prior to our flight to Menorca. The receptionist was a bit sullen, probably due to having to answer numerous calls from people who had just landed at Cardiff airport wanting to know when they could be picked up to collect their cars. We booked the park and 8 day stay option which was good value for money. Our room on the first floor had a great country view and was quiet and peaceful. The beds were extremely comfortable,clean towels and extra tea/coffee provided on request. We had a drink in the bar but did not eat here,prefering to venture elsewhere via taxi for dinner. Our prebooked morning call was on time. We made our own way to the airport both outwards and on return. This hotel is very handy due to its proximity to the airport and we would use it again depending on our flight times. June 7, 2014
Rated 4.0 out of 5.0 by relaxing stay before flight excellent staff attitude and very helpful. The room was exactly what we needed before traveling early hours and even at 4am the staff were bright eyed and smiling. June 7, 2014
Rated 5.0 out of 5.0 by Great Hotel Great Holiday Inn Express for location and service, perfect for airport and great staff. June 5, 2014
Rated 2.0 out of 5.0 by not up to expectations haperiancee stayed in hotels all over the word and found this experience very dissapointing June 2, 2014
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