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Rated 4.2 out of 5 by 175 reviewers.
Rated 5.0 out of 5.0 by Overnight stay We just used the hotel as a basis following a family wedding. We found it to be clean and tidy. Breakfast in the morning was good. July 2, 2014
Rated 5.0 out of 5.0 by Excellent for our requirments Very good for our needs for stopover for holiday flight. Everything went according to plan, with no stress and very helpful and friendly staff. July 2, 2014
Rated 3.0 out of 5.0 by Poor hotel Comments already made regarding poor members check in, uncomfortable bed and disturbed sleep plus poor quality breakfast. July 2, 2014
Rated 5.0 out of 5.0 by comfortable nights sleep I used the park and stay facility before going on holiday and have done for the last 3 years. easy to book lovely room June 28, 2014
Rated 3.0 out of 5.0 by Car Park Car park is filled with cars left by people away on holiday, struggled to park. If the hotel is going to allow park and fly, they should leave parking for guests neared to the entrance. June 27, 2014
Rated 3.0 out of 5.0 by Poor check-in experience This is a mixed hotel - business and park-fly. This can (and did) make for lengthy check-in experience. Like all HIEs, scrambled eggs were awful at breakfast and plate sizes ludicrously small. Meeting room facilities offered but staff unable to link delivery of a couriered box of materials with the actual meeting. Box was definitely "not delivered" although 'found' over an hour later. June 27, 2014
Rated 2.0 out of 5.0 by Need to update This hotel needs updating, particularly it's air conditioning and quality of its beds. When we noticed that the air conditioning was not working properly we were told that we would have to wait till the system was activated after a few minutes on the minimum cool setting. This didn't happen N so we asked for an engineer to come and fix it. No engineer was available as it was the weekend!!! We were given a portable fan instead that helped move the air around but not cool it. The next day we moved rooms where the air conditioning worked OK but was very noisy. The breakfast each morning was basic with poor quality croissants that had been over heated and were hard and unedible. June 26, 2014
Rated 4.0 out of 5.0 by Comfortable and sound proofed room I chose the Cardiff Airport hotel but was not aware of the the early departure of guests for flights. Other than tis stay was very nice. June 20, 2014
Rated 4.0 out of 5.0 by Clean Very good hotel with excellent staff, \the room was clean June 20, 2014
Rated 5.0 out of 5.0 by Works well for flight departures The room was good size to organize packing, the wifi worked fine, the food was OK, the bar was good, service was helpful. Had a nice evening and easily made our departure the next morning. June 19, 2014
Rated 4.0 out of 5.0 by Good Value for money Clean comfy and staff were very helpful and friendly would reccomend June 17, 2014
Rated 4.0 out of 5.0 by Good experience We had a comfortable stay at the holiday inn but the only downfall is the shuttle service to and from the airport. We were a party of ten a nd the minibus only took 8people. On our return we had to walk back to the car park to collect our car as there were 50 people waiting to use the shuttle transport. For this to be an efficient service extra transport needs to be provided. June 14, 2014
Rated 4.0 out of 5.0 by Good value stay and park Hotel very convenient to Cardiff Wales Airport. Safe parking and an efficient free transit to the terminal. Did experience some delay in getting collected from our return flight; told this was because the hotel's minibus was undergoing service that day (9.6.2014), and local taxi had to be deployed. June 10, 2014
Rated 5.0 out of 5.0 by Takes all the stress away As title staying here before a morning flight is just perfect everything falls into place, a very good start to our holiday everything was perfect, took us to the airport the exact time that we asked,and picked us up on return also the drivers are very good, this is the place to stay if you have an early morning flight. June 9, 2014
Rated 5.0 out of 5.0 by Good value & experience This was my second visit to this hotel. The check in was courteous & swift. The room was immaculate, & was in a quiet location ( as requested ). I enjoyed the food & there was sufficient choice available. I was very pleased. The check out was acceptable, but it would have been nice to be seen as a valued customer. There was NO question 'did you enjoy your stay' or ask 'if all things were OK'. I found it a little abrupt, I was the only one checking out at the time. The only criticsm I have was that as a 'person without a car' having travelled by train, there was NO DIRECT FOOTPATH EXIT from the hotel to join the public path on the main road to walk to the airport. # This being approx 10min very easy walk #.The only route was an unnecessary 'round about route' following the access road. Attempts by customers to 'jump through' the 'broken fence' to avoid taking a very long route to join the public path means I'm NOT the only person to find this fault ! The local council had recently relaid the pavement outside. This hotel needs a proper footpath access to compliment its closeness to the airport, easily done & not expensive. The other issue was frequently the hotel telephone rang continuously, as no one was available to answer it, as they were busy serving customers at the bar/food. At peak times additional staff need to be on the front desk. This can be seen in advance by regular checks on 'daily' booking totals. June 8, 2014
Rated 5.0 out of 5.0 by Ideal for what we were looking for..... Arrived mid afternoon on 29th May for our one night airport stopover prior to our flight to Menorca. The receptionist was a bit sullen, probably due to having to answer numerous calls from people who had just landed at Cardiff airport wanting to know when they could be picked up to collect their cars. We booked the park and 8 day stay option which was good value for money. Our room on the first floor had a great country view and was quiet and peaceful. The beds were extremely comfortable,clean towels and extra tea/coffee provided on request. We had a drink in the bar but did not eat here,prefering to venture elsewhere via taxi for dinner. Our prebooked morning call was on time. We made our own way to the airport both outwards and on return. This hotel is very handy due to its proximity to the airport and we would use it again depending on our flight times. June 7, 2014
Rated 4.0 out of 5.0 by relaxing stay before flight excellent staff attitude and very helpful. The room was exactly what we needed before traveling early hours and even at 4am the staff were bright eyed and smiling. June 7, 2014
Rated 5.0 out of 5.0 by Great Hotel Great Holiday Inn Express for location and service, perfect for airport and great staff. June 5, 2014
Rated 2.0 out of 5.0 by not up to expectations haperiancee stayed in hotels all over the word and found this experience very dissapointing June 2, 2014
Rated 5.0 out of 5.0 by nice stay very nice little break the staff were great very polite and the room was nice and clean.i would recomend this hotel to anyone and will be staying here again-brilliant hotel. June 2, 2014
Rated 5.0 out of 5.0 by Excellent value and service. A clean, efficient and comfortable hotel, perfect for access to Cardiff airport and leaving the car. The hotel do not require a set of car keys therefore there is no worry that the car will be taken off-site. Transport to and from the airport with no delays and helpful staff. June 1, 2014
Rated 4.0 out of 5.0 by Great for short stays, not so good for longer stays The main business of the hotel is to serve users of Cardiff Airport. Anyone using it to stay locally for a few nights, as I did, will have problems. Firstly car parking space is very limited, mostly taken up by airport parking. So you can't rely on finding a space each day. Secondly the rooms have no enclosed storage (cupboards, drawers) for clothes or personal items. So you can't unpack and must live out of your suitcase. There are just some shelves and a rail to hang clothes. On the plus side, the room has a desk and sufficient power points. WiFi is free, though high speed access has to be bought. The staff are excellent, the free buffet breakfast is good, though choice is a bit limited. Rooms are comfortable, well maintained and clean. Sound insulation is excellent, so sleep quality is good. There is a bar and lounge (with Sky TV) and evening meals are available. Food is fairly basic, and expensive for what it is. Most pubs would serve better quality food at a cheaper price. But it's tasty and edible. May 31, 2014
Rated 4.0 out of 5.0 by Disappointed we booked a night`s stay before we were to fly away on holiday, when we stayed last March the week car parking was included in the price if you stayed for one night. When we booked on line this time there was no instructions telling us that we had to pay £50 for parking,So we assumed that we only had to pay £54 . If we knew it would cost us £104 we would have never have stayed as we only live one hour away, We feel upset as it was a bad start to our holiday. May 30, 2014
Rated 4.0 out of 5.0 by Disappointed with changes Although a small point we were disappointed with the change in the shower gel now provided here. It is pink,of thin consistency and seems cheap. Other than this our stay here (a stopover prior to early morning flight) was pleasant. Our room was clean,comfortable and the towels were soft and fluffy.The staff were, as always, friendly and professional. Due to our airline changing the flight time to depart earlier, we were unable to take advantage of the buffet breakfasWe had to leave the hotel at 0300 and as this will also be the case in a couple of weeks when we are on the same flight we have decided not to stay here as its not worth it. It would have been nice if early departure guests were able to have a grab 'n'go cold breakfast from the cold buffet,but guess thats not possible. May 26, 2014
Rated 5.0 out of 5.0 by Perfect in every way. A great place to stay for airport convenience. Even though I had a 3am call for my early morning flight the hot breakfast was available before I had to leave for the airport. No problem with sleeping close to the airport, could not hear any aircraft sound at all. Staff were extremely polite and helpful. May 24, 2014
Rated 5.0 out of 5.0 by Excellent check in. Very good value for money Being able to leave the car for 14 nights was a real bonus. Check in was swift and really helpful. Our room was good and it was great to have a choice of firm or soft pillows. Our early breakfast was more than adequate. Over all an excellent experience which got our holiday off to a very good start. Thank you. May 18, 2014
Rated 4.0 out of 5.0 by Excellent Overall - Staff a Tale of Two Halves I stayed on a rewards points night and overall, it was an excellent property with outstanding value. Relatively new, spotlessly clean rooms with the standard HIEx UK fit and branding. I was only there for one night, and a total of about 16 hours, so I was not looking for any more than what the property offered. The complimentary breakfast was a lot more than I was expecting with a lot more variety and choice, and in abundance. For a complimentary breakfast, it was also a much higher quality than I was expecting too, so a big plus on that part. When it come to staff, it was a sort of "tale of two halves". On check in, a very warm and friendly welcome, informative and helpful lady and it took a matter of seconds to complete the process. Checkout was a slightly different kettle of fish. The lady who was checking people out was also doubling at clearing tables and assisting in the breakfast area, seemed to be hassled and being pulled between the two areas. When she came to check us out, she had a cloth and cleaning solution bottle in her hand which was not ideal. Another customer came to the desk at the same time and stated that their wakeup call had not been delivered, and he was met with a rather brisk and curt reply which was not overly friendly nor helpful. Reception staff should staff reception, and the restaurant area staff (of which there were at least two, and it is not a massive area to manage) should staff the restaurant area. Does not leave an overly good departing impression, on what was, an overall good stay. May 12, 2014
Rated 4.0 out of 5.0 by Not happy with room service and addressing problem The room temperature was not good. I informed the reception couple of times but nobody took any action at all. Also the room service came only once in my three night stay. I am very disappointed for that. It was a good experience apart from this. May 6, 2014
Rated 5.0 out of 5.0 by This was a nice surprise in Cardiff Talk about convenient to the airport, it's literally two minutes away, but the rooms are quiet, comfortable, clean, and new. It's a pretty new property. Staff were fairly attentive, and pleasant enough. They handled the poor gentlemen that had too much to drink, and tossed himself over a bar stool onto his head on the tile floor with professionalism, and didn't laugh until afterwards (which I was unable to do). Beds were quite comfy, and the linens and towels were new and good. Dinner was surprisingly good, considering my extremely low late evening expectations. I would definitely stay at this hotel again if I was to be in the area. This hotel made no mention of me being an IHG Reward Club Member. April 24, 2014
Rated 5.0 out of 5.0 by Really nice and comfortable I am glad that we really had a good time at this hotel. The heating worked and the room was nice and warm. The only down side is the entertainment system on Television had very few channels working and the internet was very very slow. Apart from these, rest was brilliant. There was hardly any noise from planes or traffic with the airport next door. Overall a pleasant experience. Will definitely return! April 23, 2014
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