Rated 4.2 out of 5 by 180
Rated 4.0 out of 5.0 by Jim HSSE Visit 4th July 2014
The reason I chose to use the hotelwas for its convenient, quality service from past experience and value.
Overall, I have never been disappointed by this hotel.
July 15, 2014
Rated 4.0 out of 5.0 by winston40 Consistant good quality stay
Using the airport or visiting the area -great value hotel with attentive/friendly staff.
Request a quite room and that is what you get!
Comfortable room - and a good breakfast.
We are regulars because of all the above.
July 14, 2014
Rated 4.0 out of 5.0 by CeeJay1975 Great way to beat the travelling to airport stress
What a great way to start when you have an early flight totally took away the stress and wonderful for ease of parking.
July 11, 2014
Rated 3.0 out of 5.0 Golfing overnight stay
I missed the entrance to the car park on first approach, but easily got back. Then parking was a bit tight, but found a spot. Had to wait a bit to check in as the people in front seemed to take ages and there was only one guy on reception. Room was fine. Evening meal choice a bit dire but a member of staff recommended the curry and he was right. All the front of house staff were great. Friendly and helpful. Food came quickly.. Towels a bit mean, but everything else did what it had to and the price was good. Shower really good. I don't mind not having a bath, the shower was a good size and good water supply. TV channels had plenty of good choice.
July 10, 2014
Rated 1.0 out of 5.0 by Grumps July14 Service Poor, Damp room, Airport Collection not completed
The Room provided had no air extraction, or opening window as it was on ground floor.
Result was a musky Smell
Airport delivery & collection service was offered, only Delivery, no collection was made "as they did not have a driver" no note of alternative arrangements was posted at the airport.
When a refund was request " No chance of that happening" was the response from the Hotel Manager.
No apology was offered until insisted upon; Staff unable to handle complaint of a nature that they considered outside of their control.
July 7, 2014
Rated 5.0 out of 5.0 by Lhaw1006 Overnight stay
We just used the hotel as a basis following a family wedding. We found it to be clean and tidy. Breakfast in the morning was good.
July 2, 2014
Rated 5.0 out of 5.0 by tieh Excellent for our requirments
Very good for our needs for stopover for holiday flight. Everything went according to plan, with no stress and very helpful and friendly staff.
July 2, 2014
Rated 3.0 out of 5.0 by Kens1234 Poor hotel
Comments already made regarding poor members check in, uncomfortable bed and disturbed sleep plus poor quality breakfast.
July 2, 2014
Rated 5.0 out of 5.0 by missy 1970 comfortable nights sleep
I used the park and stay facility before going on holiday and have done for the last 3 years. easy to book lovely room
June 28, 2014
Rated 3.0 out of 5.0 by Brian1959 Car Park
Car park is filled with cars left by people away on holiday, struggled to park. If the hotel is going to allow park and fly, they should leave parking for guests neared to the entrance.
June 27, 2014
Rated 3.0 out of 5.0 by JohnatD3 Poor check-in experience
This is a mixed hotel - business and park-fly. This can (and did) make for lengthy check-in experience.
Like all HIEs, scrambled eggs were awful at breakfast and plate sizes ludicrously small.
Meeting room facilities offered but staff unable to link delivery of a couriered box of materials with the actual meeting. Box was definitely "not delivered" although 'found' over an hour later.
June 27, 2014
Rated 2.0 out of 5.0 by Leslie205 Need to update
This hotel needs updating, particularly it's air conditioning and quality of its beds. When we noticed that the air conditioning was not working properly we were told that we would have to wait till the system was activated after a few minutes on the minimum cool setting. This didn't happen
N so we asked for an engineer to come and fix it. No engineer was available as it was the weekend!!!
We were given a portable fan instead that helped move the air around but not cool it.
The next day we moved rooms where the air conditioning worked OK but was very noisy.
The breakfast each morning was basic with poor quality croissants that had been over heated and were hard and unedible.
June 26, 2014
Rated 4.0 out of 5.0 by gerdan Comfortable and sound proofed room
I chose the Cardiff Airport hotel but was not aware of the the early departure of guests for flights. Other than tis stay was very nice.
June 20, 2014
Rated 4.0 out of 5.0 by Gra 65 Clean
Very good hotel with excellent staff, \the room was clean
June 20, 2014
Rated 5.0 out of 5.0 by Cat57769 Works well for flight departures
The room was good size to organize packing, the wifi worked fine, the food was OK, the bar was good, service was helpful. Had a nice evening and easily made our departure the next morning.
June 19, 2014
Rated 4.0 out of 5.0 by k.harries Good Value for money
Clean comfy and staff were very helpful and friendly would reccomend
June 17, 2014
Rated 4.0 out of 5.0 by mucho Good experience
We had a comfortable stay at the holiday inn but the only downfall is the shuttle service to and from the airport. We were a party of ten a nd the minibus only took 8people. On our return we had to walk back to the car park to collect our car as there were 50 people waiting to use the shuttle transport. For this to be an efficient service extra transport needs to be provided.
June 14, 2014
Rated 4.0 out of 5.0 by Teithiwr42 Good value stay and park
Hotel very convenient to Cardiff Wales Airport. Safe parking and an efficient free transit to the terminal. Did experience some delay in getting collected from our return flight; told this was because the hotel's minibus was undergoing service that day (9.6.2014), and local taxi had to be deployed.
June 10, 2014
Rated 5.0 out of 5.0 by Sally mally Takes all the stress away
As title staying here before a morning flight is just perfect everything falls into place, a very good start to our holiday everything was perfect, took us to the airport the exact time that we asked,and picked us up on return also the drivers are very good, this is the place to stay if you have an early morning flight.
June 9, 2014
Rated 5.0 out of 5.0 by Swiss Traveller Good value & experience
This was my second visit to this hotel. The check in was courteous & swift. The room was immaculate, & was in a quiet location ( as requested ). I enjoyed the food & there was sufficient choice available. I was very pleased.
The check out was acceptable, but it would have been nice to be seen as a valued customer. There was NO question 'did you enjoy your stay' or ask 'if all things were OK'. I found it a little abrupt, I was the only one checking out at the time.
The only criticsm I have was that as a 'person without a car' having travelled by train, there was NO DIRECT FOOTPATH EXIT from the hotel to join the public path on the main road to walk to the airport. # This being approx 10min very easy walk #.The only route was an unnecessary 'round about route' following the access road. Attempts by customers to 'jump through' the 'broken fence' to avoid taking a very long route to join the public path means I'm NOT the only person to find this fault ! The local council had recently relaid the pavement outside. This hotel needs a proper footpath access to compliment its closeness to the airport, easily done & not expensive.
The other issue was frequently the hotel telephone rang continuously, as no one was available to answer it, as they were busy serving customers at the bar/food. At peak times additional staff need to be on the front desk. This can be seen in advance by regular checks on 'daily' booking totals.
June 8, 2014
Rated 5.0 out of 5.0 by jen307 Ideal for what we were looking for.....
Arrived mid afternoon on 29th May for our one night airport stopover prior to our flight to Menorca. The receptionist was a bit sullen, probably due to having to answer numerous calls from people who had just landed at Cardiff airport wanting to know when they could be picked up to collect their cars. We booked the park and 8 day stay option which was good value for money. Our room on the first floor had a great country view and was quiet and peaceful. The beds were extremely comfortable,clean towels and extra tea/coffee provided on request. We had a drink in the bar but did not eat here,prefering to venture elsewhere via taxi for dinner. Our prebooked morning call was on time. We made our own way to the airport both outwards and on return. This hotel is very handy due to its proximity to the airport and we would use it again depending on our flight times.
June 7, 2014
Rated 4.0 out of 5.0 by js691 relaxing stay before flight
excellent staff attitude and very helpful. The room was exactly what we needed before traveling early hours and even at 4am the staff were bright eyed and smiling.
June 7, 2014
Rated 5.0 out of 5.0 by Jase12 Great Hotel
Great Holiday Inn Express for location and service, perfect for airport and great staff.
June 5, 2014
Rated 2.0 out of 5.0 by trackerthacker not up to expectations
haperiancee stayed in hotels all over the word and found this experience very dissapointing
June 2, 2014
Rated 5.0 out of 5.0 by weller81 nice stay
very nice little break the staff were great very polite and the room was nice and clean.i would recomend this hotel to anyone and will be staying here again-brilliant hotel.
June 2, 2014
Rated 5.0 out of 5.0 by phoenix44 Excellent value and service.
A clean, efficient and comfortable hotel, perfect for access to Cardiff airport and leaving the car.
The hotel do not require a set of car keys therefore there is no worry that the car will be taken off-site.
Transport to and from the airport with no delays and helpful staff.
June 1, 2014
Rated 4.0 out of 5.0 by kevin_h Great for short stays, not so good for longer stays
The main business of the hotel is to serve users of Cardiff Airport. Anyone using it to stay locally for a few nights, as I did, will have problems. Firstly car parking space is very limited, mostly taken up by airport parking. So you can't rely on finding a space each day. Secondly the rooms have no enclosed storage (cupboards, drawers) for clothes or personal items. So you can't unpack and must live out of your suitcase. There are just some shelves and a rail to hang clothes. On the plus side, the room has a desk and sufficient power points. WiFi is free, though high speed access has to be bought. The staff are excellent, the free buffet breakfast is good, though choice is a bit limited. Rooms are comfortable, well maintained and clean. Sound insulation is excellent, so sleep quality is good. There is a bar and lounge (with Sky TV) and evening meals are available. Food is fairly basic, and expensive for what it is. Most pubs would serve better quality food at a cheaper price. But it's tasty and edible.
May 31, 2014
Rated 4.0 out of 5.0 by Scarlets3 Disappointed
we booked a night`s stay before we were to fly away on holiday, when we stayed last March the week car parking was included in the price if you stayed for one night.
When we booked on line this time there was no instructions telling us that we had to pay £50 for parking,So we assumed that we only had to pay £54 .
If we knew it would cost us £104 we would have never have stayed as we only live one hour away,
We feel upset as it was a bad start to our holiday.
May 30, 2014
Rated 4.0 out of 5.0 by jen307 Disappointed with changes
Although a small point we were disappointed with the change in the shower gel now provided here. It is pink,of thin consistency and seems cheap. Other than this our stay here (a stopover prior to early morning flight) was pleasant. Our room was clean,comfortable and the towels were soft and fluffy.The staff were, as always, friendly and professional. Due to our airline changing the flight time to depart earlier, we were unable to take advantage of the buffet breakfasWe had to leave the hotel at 0300 and as this will also be the case in a couple of weeks when we are on the same flight we have decided not to stay here as its not worth it. It would have been nice if early departure guests were able to have a grab 'n'go cold breakfast from the cold buffet,but guess thats not possible.
May 26, 2014
Rated 5.0 out of 5.0 by Pat08 Perfect in every way.
A great place to stay for airport convenience. Even though I had a 3am call for my early morning flight the hot breakfast was available before I had to leave for the airport. No problem with sleeping close to the airport, could not hear any aircraft sound at all. Staff were extremely polite and helpful.
May 24, 2014