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Rated 4.2 out of 5 by 230 reviewers.
Rated 4.0 out of 5.0 by Watch the parking I have stayed here on numerous occasions and this is my preferred hotel for visiting the area. The problem with my most recent stay was that the new car parking registration system failed and I have received a bill for car parking in spite of registering my car number on the touchpad at reception. No problem with the hotel ensuring that guests only park but it would be nice if the touch pad worked correctly saving guests the need to appeal against the charge. August 31, 2014
Rated 5.0 out of 5.0 by Stay and Park experience My wife and I find it so relaxing to use the hotel prior to flying on holiday. The stay and park is a great idea and is now part of our holiday planning. August 29, 2014
Rated 2.0 out of 5.0 by Not the Best Experienced practically no sleep during the nights stay. Caused by dogs barking outside the bedroom door and the fire alarm going off every hour until three thirty in the morning. When I explained these problems to the reception staff in the morning, they appeared completely disinterested and offered no form of an apology whatsoever. Breakfast was not a cooked breakfast as expected, but continental, the cooked breakfast was not served until later, which was not explained to me on booking. August 28, 2014
Rated 1.0 out of 5.0 by Poor overall experience Poor service - eventually changed our room on the second time of complaining. Originally wanted to give us a smoking room - we didn't even know such rooms were still available. The beds were uncomfortable. The room was cold. Certainly not up to the standard of other Holiday Inns I have stayed in. I will not stay here again. August 27, 2014
Rated 2.0 out of 5.0 by Staff handled a poor situation well Not my best experience of a Holiday Inn with very disrupted sleep( Fire Alarm activation/fault). Appreciate it was a fault but upon Check Out i would have expected the staff to clarify and offer apologies for this. Not happy to also receive a 100 Pound fine for Parking from Parking Eye. August 26, 2014
Rated 3.0 out of 5.0 by Convenient, with good in-house service. Getting to the hotel from the airport was confusing and stressful, but getting to the airport from the hotel was great. The front desk staff were wonderful, helpful and responsive. The bed was somewhat soft. Our room was near the lobby, and a bit noisy in the early evening, but later on was fine. All the room amenities worked and the space was adequate for our needs. August 22, 2014
Rated 5.0 out of 5.0 by friendly staff, good nights sleep before flight, comfy room friendly staff, good nights sleep before flight, comfy room, August 15, 2014
Rated 5.0 out of 5.0 by good all round service with comfortable room Very helpful and friendly staff at reception and bar etc .We were also impressed with the comfort of the bed .Also the price was good value as it also included a full and varied breakfast . Will recommend to friends and family and hopefully stay again. August 14, 2014
Rated 5.0 out of 5.0 by An excellent stay We have stayed at this hotel on two previous occasions and each time have received excellent service and value for money. The rooms are always clean and appealing, and the beds comfortable ensuring a good nights sleep. The majority of staff are friendly and efficient, particularly the check-in staff and shuttle driver. Food is basic with limited choice but is edible and fairly priced. Pool tables and an air hockey table coupled with vending machines ensure that overly-excited children can be kept entertained! In sum, an excellent hotel and highly-recommended. August 4, 2014
Rated 4.0 out of 5.0 by Comfortable for an overnight airport stay Used for an overnight staff before an early flight and suited this purpose. August 3, 2014
Rated 5.0 out of 5.0 by Great Staff The Hotel was clean and well run. The staff was most helpful August 2, 2014
Rated 5.0 out of 5.0 by Comfortable base for a visit to Wales My daughter and I stayed at the hotel as a base whilst we were in Wales visiting family and for leisure. It was convenient and comfortable and very good value for money. We will certainly be using Holiday Inn @ Cardiff Airport again July 30, 2014
Rated 5.0 out of 5.0 by Breakfast While the breakfast in general is good it could be improved if: Better quality sausages were used. A cold meat alternative could be provided eg Ham, Salami etc Items were fresh each day rather than re-heated July 24, 2014
Rated 4.0 out of 5.0 by Clean and bright hotel with great staff The hotel is conveniently located close to Cardiff Airport, offers plenty of parking and the rooms are always clean and comfortable. What makes the hotel though are the staff who are really friendly and always make the stay an enjoyable one. July 24, 2014
Rated 5.0 out of 5.0 by Fabulous stay! Can't recommend Cardiff Airport hotel highly enough. The staff were very friendly and welcoming advising us of local eateries as we arrived so late. The room was clean and very comfortable, and next morning the breakfast was fresh with a good variety. To top it off they provided a courtesy bus to the airport. Top notch and thanks to everyone there. July 23, 2014
Rated 5.0 out of 5.0 by Excellent location excellent location next to airport and easy to get transport into Cardiff centre. July 23, 2014
Rated 5.0 out of 5.0 by staff very hard working staff , he staff ratios are always to small in holiday inn expresses. July 21, 2014
Rated 5.0 out of 5.0 by cardiff recent business trip- general very good hotel, staff excellent. room average, only two negative bits about my stay- 1. one of the cups had not been checked when taken out the dishwasher- still had stains at the bottom-but staff soon changed it ,wen asked. 2. the shower curtain did not keep water in the shower- and I ended up with loads of water on the floor- but the huge towels provided soon sorted the water out !!! July 20, 2014
Rated 5.0 out of 5.0 by Great location for airport This hotel is a 10 minute walk from the airport but they also have a courtesy mini bus for guests. I had an early check out at 05-00 a.m. and the first question I was asked at check out was if I required this service. The bus driver was with me within two minutes. It is an excellent service. I only gave the hotel a medium grading for sleep quality, but this is because I am an insomniac and nothing to do with uncomfortable beds or too much noise. Highly recommendable for early morning flights if you cannot get to the airport that early. Also, the bus from Cardiff Bus Station stops outside of the hotel, which I used the previous evening. At the time of my check-out the breakfast is only pastries, toast and fruit which starts at 04-00 a.m. The cooked buffet breakfast, I believe, starts at 06-00 a.m. July 18, 2014
Rated 4.0 out of 5.0 by Great staff, close to airport Staff were efficient, friendly and professional. Location is very close to the airport (5 min walk) and connected by airport bus with Cardiff. Facilities are good, internet a little slow. Price was very high but then for some reason all the hotels in Cardiff were booked out... supply and demand I suppose. July 18, 2014
Rated 4.0 out of 5.0 by Visit 4th July 2014 The reason I chose to use the hotelwas for its convenient, quality service from past experience and value. Overall, I have never been disappointed by this hotel. Thank you July 15, 2014
Rated 4.0 out of 5.0 by Consistant good quality stay Using the airport or visiting the area -great value hotel with attentive/friendly staff. Request a quite room and that is what you get! Comfortable room - and a good breakfast. We are regulars because of all the above. July 14, 2014
Rated 4.0 out of 5.0 by Great way to beat the travelling to airport stress What a great way to start when you have an early flight totally took away the stress and wonderful for ease of parking. July 11, 2014
Rated 3.0 out of 5.0 Golfing overnight stay I missed the entrance to the car park on first approach, but easily got back. Then parking was a bit tight, but found a spot. Had to wait a bit to check in as the people in front seemed to take ages and there was only one guy on reception. Room was fine. Evening meal choice a bit dire but a member of staff recommended the curry and he was right. All the front of house staff were great. Friendly and helpful. Food came quickly.. Towels a bit mean, but everything else did what it had to and the price was good. Shower really good. I don't mind not having a bath, the shower was a good size and good water supply. TV channels had plenty of good choice. July 10, 2014
Rated 1.0 out of 5.0 by Service Poor, Damp room, Airport Collection not completed The Room provided had no air extraction, or opening window as it was on ground floor. Result was a musky Smell Airport delivery & collection service was offered, only Delivery, no collection was made "as they did not have a driver" no note of alternative arrangements was posted at the airport. When a refund was request " No chance of that happening" was the response from the Hotel Manager. No apology was offered until insisted upon; Staff unable to handle complaint of a nature that they considered outside of their control. July 7, 2014
Rated 5.0 out of 5.0 by Overnight stay We just used the hotel as a basis following a family wedding. We found it to be clean and tidy. Breakfast in the morning was good. July 2, 2014
Rated 5.0 out of 5.0 by Excellent for our requirments Very good for our needs for stopover for holiday flight. Everything went according to plan, with no stress and very helpful and friendly staff. July 2, 2014
Rated 3.0 out of 5.0 by Poor hotel Comments already made regarding poor members check in, uncomfortable bed and disturbed sleep plus poor quality breakfast. July 2, 2014
Rated 5.0 out of 5.0 by comfortable nights sleep I used the park and stay facility before going on holiday and have done for the last 3 years. easy to book lovely room June 28, 2014
Rated 3.0 out of 5.0 by Car Park Car park is filled with cars left by people away on holiday, struggled to park. If the hotel is going to allow park and fly, they should leave parking for guests neared to the entrance. June 27, 2014
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