Rated 4.2 out of 5 by 187
Rated 2.0 out of 5.0 by trackerthacker not up to expectations
haperiancee stayed in hotels all over the word and found this experience very dissapointing
June 2, 2014
Rated 5.0 out of 5.0 by weller81 nice stay
very nice little break the staff were great very polite and the room was nice and clean.i would recomend this hotel to anyone and will be staying here again-brilliant hotel.
June 2, 2014
Rated 5.0 out of 5.0 by phoenix44 Excellent value and service.
A clean, efficient and comfortable hotel, perfect for access to Cardiff airport and leaving the car.
The hotel do not require a set of car keys therefore there is no worry that the car will be taken off-site.
Transport to and from the airport with no delays and helpful staff.
June 1, 2014
Rated 4.0 out of 5.0 by kevin_h Great for short stays, not so good for longer stays
The main business of the hotel is to serve users of Cardiff Airport. Anyone using it to stay locally for a few nights, as I did, will have problems. Firstly car parking space is very limited, mostly taken up by airport parking. So you can't rely on finding a space each day. Secondly the rooms have no enclosed storage (cupboards, drawers) for clothes or personal items. So you can't unpack and must live out of your suitcase. There are just some shelves and a rail to hang clothes. On the plus side, the room has a desk and sufficient power points. WiFi is free, though high speed access has to be bought. The staff are excellent, the free buffet breakfast is good, though choice is a bit limited. Rooms are comfortable, well maintained and clean. Sound insulation is excellent, so sleep quality is good. There is a bar and lounge (with Sky TV) and evening meals are available. Food is fairly basic, and expensive for what it is. Most pubs would serve better quality food at a cheaper price. But it's tasty and edible.
May 31, 2014
Rated 4.0 out of 5.0 by Scarlets3 Disappointed
we booked a night`s stay before we were to fly away on holiday, when we stayed last March the week car parking was included in the price if you stayed for one night.
When we booked on line this time there was no instructions telling us that we had to pay £50 for parking,So we assumed that we only had to pay £54 .
If we knew it would cost us £104 we would have never have stayed as we only live one hour away,
We feel upset as it was a bad start to our holiday.
May 30, 2014
Rated 4.0 out of 5.0 by jen307 Disappointed with changes
Although a small point we were disappointed with the change in the shower gel now provided here. It is pink,of thin consistency and seems cheap. Other than this our stay here (a stopover prior to early morning flight) was pleasant. Our room was clean,comfortable and the towels were soft and fluffy.The staff were, as always, friendly and professional. Due to our airline changing the flight time to depart earlier, we were unable to take advantage of the buffet breakfasWe had to leave the hotel at 0300 and as this will also be the case in a couple of weeks when we are on the same flight we have decided not to stay here as its not worth it. It would have been nice if early departure guests were able to have a grab 'n'go cold breakfast from the cold buffet,but guess thats not possible.
May 26, 2014
Rated 5.0 out of 5.0 by Pat08 Perfect in every way.
A great place to stay for airport convenience. Even though I had a 3am call for my early morning flight the hot breakfast was available before I had to leave for the airport. No problem with sleeping close to the airport, could not hear any aircraft sound at all. Staff were extremely polite and helpful.
May 24, 2014
Rated 5.0 out of 5.0 by Granny B Excellent check in. Very good value for money
Being able to leave the car for 14 nights was a real bonus. Check in was swift and really helpful. Our room was good and it was great to have a choice of firm or soft pillows. Our early breakfast was more than adequate. Over all an excellent experience which got our holiday off to a very good start. Thank you.
May 18, 2014
Rated 4.0 out of 5.0 by LondonGuy Excellent Overall - Staff a Tale of Two Halves
I stayed on a rewards points night and overall, it was an excellent property with outstanding value. Relatively new, spotlessly clean rooms with the standard HIEx UK fit and branding. I was only there for one night, and a total of about 16 hours, so I was not looking for any more than what the property offered.
The complimentary breakfast was a lot more than I was expecting with a lot more variety and choice, and in abundance. For a complimentary breakfast, it was also a much higher quality than I was expecting too, so a big plus on that part.
When it come to staff, it was a sort of "tale of two halves". On check in, a very warm and friendly welcome, informative and helpful lady and it took a matter of seconds to complete the process.
Checkout was a slightly different kettle of fish. The lady who was checking people out was also doubling at clearing tables and assisting in the breakfast area, seemed to be hassled and being pulled between the two areas. When she came to check us out, she had a cloth and cleaning solution bottle in her hand which was not ideal. Another customer came to the desk at the same time and stated that their wakeup call had not been delivered, and he was met with a rather brisk and curt reply which was not overly friendly nor helpful.
Reception staff should staff reception, and the restaurant area staff (of which there were at least two, and it is not a massive area to manage) should staff the restaurant area. Does not leave an overly good departing impression, on what was, an overall good stay.
May 12, 2014
Rated 4.0 out of 5.0 by AM1980 Not happy with room service and addressing problem
The room temperature was not good. I informed the reception couple of times but nobody took any action at all. Also the room service came only once in my three night stay. I am very disappointed for that. It was a good experience apart from this.
May 6, 2014
Rated 5.0 out of 5.0 by flxstr This was a nice surprise in Cardiff
Talk about convenient to the airport, it's literally two minutes away, but the rooms are quiet, comfortable, clean, and new. It's a pretty new property.
Staff were fairly attentive, and pleasant enough. They handled the poor gentlemen that had too much to drink, and tossed himself over a bar stool onto his head on the tile floor with professionalism, and didn't laugh until afterwards (which I was unable to do).
Beds were quite comfy, and the linens and towels were new and good. Dinner was surprisingly good, considering my extremely low late evening expectations.
I would definitely stay at this hotel again if I was to be in the area.
This hotel made no mention of me being an IHG Reward Club Member.
April 24, 2014
Rated 5.0 out of 5.0 by Jag80 Really nice and comfortable
I am glad that we really had a good time at this hotel. The heating worked and the room was nice and warm. The only down side is the entertainment system on Television had very few channels working and the internet was very very slow. Apart from these, rest was brilliant. There was hardly any noise from planes or traffic with the airport next door. Overall a pleasant experience. Will definitely return!
April 23, 2014
Rated 5.0 out of 5.0 by Suzysu Lovely experience and good value for money
Will definately stay at Holiday Inn again when flying out of Cardiff airport
April 18, 2014
Rated 4.0 out of 5.0 by Shaw1 Good Hotel, Terrible Sausages
Standard HI Express. Good service but nothing to get excited about. However the breakfast time sausages were the worst I've ever tasted
April 14, 2014
Rated 4.0 out of 5.0 by Mrsyp Perfect for an early flight
The hotel is literally a 5 minute walk from the airport or you can use the hotel's free shuttle bus or get a taxi for £4. All the staff I came across were more than helpful and very friendly. Breakfast was fine (it's free!) and dominoes pizza deliver free to the hotel. The room was fine basic but clean. The bed was a bit hard for me but that's my choice. Also it was a little bit noisy in the night but when you are this close to the airport it's a popular choice for early flyers so noises all hours are to be expected! Overall I would definitely stay at this hotel again.
April 9, 2014
Rated 3.0 out of 5.0 by PaulaS21 Great service but bedlinen not clean
I've stayed at the Cardiff Airport HIE quite a few times and staff always very helpful and friendly.
Unfortunately at my last stay, it was clear that my bedlinen hadn't been changed (very strong smell of perfume, which wasn't mine !) on duvet and pillows :(
Was disappointed not to be offered any compensation - still waiting for response from Manager...
April 5, 2014
Rated 4.0 out of 5.0 by cagey28 Good Clean Accommodation
Overall happy with my stay at the Hotel. Did unfortunately have to leave early so lost two nights accommodation.
Reasonable choice at breakfast but cooked breakfast choice is fairly limited, just beans sausages and scrambled egg on offer.
March 23, 2014
Rated 3.0 out of 5.0 by Trish1962 Poor choice of room
Having stayed at this hotel several times and found it to be more than acceptable for our needs on this occasion we were given room G25 on the ground floor right by the main entrance to the hotel - it wasn't the quietest of rooms with people passing the door inside the building and guests arriving or having cigarette breaks outside our window - it's amazing how quadruple glazing can eliminate aircraft sound but not the sound of people outside the window. The smoking area right outside the main entrance is also not ideal for guests arriving at the hotel. We have asked them to make a note that when we use the hotel again we are not allocated this room.
March 19, 2014
Rated 4.0 out of 5.0 by TonyLFC Excellent value for money
Friendly and helpful staff, free breakfast and dog friendly.
March 9, 2014
Rated 4.0 out of 5.0 Breakfast was the highlight
We stayed with our two young kids in a family room. The room was very comfortable and clean. For us the highlight was the breakfast buffet which both us and kids enjoyed very well!
March 8, 2014
Rated 5.0 out of 5.0 by Robbie24 Excellent up till now.
Have stayed many times in the past 12 months with no problems, but stay was over shadowed by problems at check out with officious time wasting jobsworth who wanted to give the 3rd degree.
If a room is guaranteed with a credit card and I dont show they take the money as agreed, but if you cant show and somebody stays in your place and your card acts as a guarantee why make such a fuss, it has never been a problem up till now.
What to do next, should I run the risk of staying again or stay elsewhere, that is not good business sense for the hotel.
March 6, 2014
Rated 5.0 out of 5.0 by Rachel32 Great Hotel
This is a great hotel for a stop over if you get in late at the airport. Clean, warm, comfortable and relaxing, and parking right outside the front doors so you don't have to drag your luggage too far. It was also great being able to check out late.
February 28, 2014
Rated 1.0 out of 5.0 by Nicki2213 Total disaster!!!
I had a dreadful experience at this hotel. In my room only a few surfaces were bothered to be cleaned. If you look at the picture of the rooms you see a large red picture above the bed, so after I lifted my mattress onto the bed, because it was hanging off, I took a closer look, to begin with I thought the surface was textured but no it was a complete sheet, yes sheet of dust. This made me a little curious as to the rest of the room, the inside of the long light on the wall was in the same state as was the tops of the sockets and other surfaces. It was clear that these had not been touched for several months. So decided to have a shower, the temperature knob came off in my hand and the water was scalding my feet, I called front desk and someone came and gingerly placed knob back on but fell off again as soon as he left. Finally I got into bed and the water pipes must have been behind the headboard which clicked continually ALL night. At 4 am I went for breakfast which was fair. I spoke to the gentleman on the desk and I gave him my email address and Spanish phone number for the manager to contact me, which to this day 2 MONTHS later I have had no contact from her, maybe it's because when they gave me the bill they had my address wrong!!!!!!!!!!!!!!!!!!!
February 27, 2014
Rated 4.0 out of 5.0 by Herefordiant Sheep, rabbits and a sea view
A lovely stopover location with jovial staff, an invaluable little bar and if you look hard, a sea view. Great value and wonderful to enjoy fresh air when leaving at 4.30am with the smell of sheep in the air and rabbits roaming the car park. It made an early morning flight from Cardiff a pleasant, peaceful experience and it was wonderful to have breakfast laid on so early in the morning.
February 26, 2014
Rated 5.0 out of 5.0 by Happy expat Always happy
We stay at the Cardiff Airport Holiday Inn regularly. We are greeted warmly and are made welcome . The staff are eager to help wether it is by bring extra linen to the room for us or supplying us with information. The rooms are clean and comfortable and the breakfast is excellent. Overall I would highly recommend this hotel as best value for money.
February 20, 2014
Rated 2.0 out of 5.0 by Regularvisitor180 Could be better
As an airport hotel I'm looking for 3 things: a comfy bed, a quick and nice breakfast plus a quick journey to the airport. It's a shame but this hotel failed on all accounts.
The bed was probably the worst I have slept on, lumpy, soggy and just plain awful. So hardly any sleep!
The pre 6am breakfast is just continental (which is fine) but everything was stale and not edible. The breakfast room was freezing and everyone was sitting wrapped in coats.
The shuttle to the airport was full when we checked in, but we were promised a taxi to the airport which did not turn up. The staff on the desk were not very useful trying to sort this out.
However Andy the shuttle driver was a star. He sorted us out and got us to the airport in the end. Friendly, helpful and showed initiative!
February 19, 2014
Rated 5.0 out of 5.0 by Jimll12 Great room, brillliant service and friendly staff
Second time of staying at this Hotel in short space of time. Both times staff have been very friendly as well as helpful. Will certainly stay here again if in the area.
February 16, 2014
Rated 5.0 out of 5.0 by airportmad Lovel hotel and staff
This is a lovely hotel. Check in was fast and efficient.
The room was comfortable and well decorated, and the bathroom was well equipped. The hotel was spotlessly clean.
The inclusive breakfast was superb. Hot and plentiful. We couldn't fault it.
The staff were all very friendly and efficient. We had left something important behind in our room after check out. The staff went the extra mile to contact us, so that we could retrieve it before we left the area.
We will definitely use the hotel again.
February 8, 2014
Rated 5.0 out of 5.0 by lolly21152 Always a great experience.
Welcoming staff, good size rooms. Breakfast choice good. Excellent location for the airport and very good price for parking whilst on holiday. Have used this hotel many times and recommend it, especially if you need parking during your holiday. Shuttle transfers included.
February 3, 2014
Rated 4.0 out of 5.0 by DarrenO70 Convenient and Comfortable
I enjoyed my stay at the HI Express Cardiff Airport. Parking was ample and the check in and check out facilities were good and the Reception staff friendly and capable.
My room was nice, with little noise and it was nice to have Kenco coffee rather than the far inferior Nescafe Original.
The pillows in the room were very thin so this might need to be looked at.
Breakfast was very nice with a good choice and relatively plentiful. Choices for dinner however were limited, with nearly every choice being either friend of quite heavy.
Overall however, good value for money and a restful night.
January 26, 2014