Rated 4.2 out of 5 by 176
Rated 5.0 out of 5.0 by Jag80 Really nice and comfortable
I am glad that we really had a good time at this hotel. The heating worked and the room was nice and warm. The only down side is the entertainment system on Television had very few channels working and the internet was very very slow. Apart from these, rest was brilliant. There was hardly any noise from planes or traffic with the airport next door. Overall a pleasant experience. Will definitely return!
April 23, 2014
Rated 5.0 out of 5.0 by Suzysu Lovely experience and good value for money
Will definately stay at Holiday Inn again when flying out of Cardiff airport
April 18, 2014
Rated 4.0 out of 5.0 by Shaw1 Good Hotel, Terrible Sausages
Standard HI Express. Good service but nothing to get excited about. However the breakfast time sausages were the worst I've ever tasted
April 14, 2014
Rated 4.0 out of 5.0 by Mrsyp Perfect for an early flight
The hotel is literally a 5 minute walk from the airport or you can use the hotel's free shuttle bus or get a taxi for £4. All the staff I came across were more than helpful and very friendly. Breakfast was fine (it's free!) and dominoes pizza deliver free to the hotel. The room was fine basic but clean. The bed was a bit hard for me but that's my choice. Also it was a little bit noisy in the night but when you are this close to the airport it's a popular choice for early flyers so noises all hours are to be expected! Overall I would definitely stay at this hotel again.
April 9, 2014
Rated 3.0 out of 5.0 by PaulaS21 Great service but bedlinen not clean
I've stayed at the Cardiff Airport HIE quite a few times and staff always very helpful and friendly.
Unfortunately at my last stay, it was clear that my bedlinen hadn't been changed (very strong smell of perfume, which wasn't mine !) on duvet and pillows :(
Was disappointed not to be offered any compensation - still waiting for response from Manager...
April 5, 2014
Rated 4.0 out of 5.0 by cagey28 Good Clean Accommodation
Overall happy with my stay at the Hotel. Did unfortunately have to leave early so lost two nights accommodation.
Reasonable choice at breakfast but cooked breakfast choice is fairly limited, just beans sausages and scrambled egg on offer.
March 23, 2014
Rated 3.0 out of 5.0 by Trish1962 Poor choice of room
Having stayed at this hotel several times and found it to be more than acceptable for our needs on this occasion we were given room G25 on the ground floor right by the main entrance to the hotel - it wasn't the quietest of rooms with people passing the door inside the building and guests arriving or having cigarette breaks outside our window - it's amazing how quadruple glazing can eliminate aircraft sound but not the sound of people outside the window. The smoking area right outside the main entrance is also not ideal for guests arriving at the hotel. We have asked them to make a note that when we use the hotel again we are not allocated this room.
March 19, 2014
Rated 4.0 out of 5.0 by TonyLFC Excellent value for money
Friendly and helpful staff, free breakfast and dog friendly.
March 9, 2014
Rated 4.0 out of 5.0 Breakfast was the highlight
We stayed with our two young kids in a family room. The room was very comfortable and clean. For us the highlight was the breakfast buffet which both us and kids enjoyed very well!
March 8, 2014
Rated 5.0 out of 5.0 by Robbie24 Excellent up till now.
Have stayed many times in the past 12 months with no problems, but stay was over shadowed by problems at check out with officious time wasting jobsworth who wanted to give the 3rd degree.
If a room is guaranteed with a credit card and I dont show they take the money as agreed, but if you cant show and somebody stays in your place and your card acts as a guarantee why make such a fuss, it has never been a problem up till now.
What to do next, should I run the risk of staying again or stay elsewhere, that is not good business sense for the hotel.
March 6, 2014
Rated 5.0 out of 5.0 by Rachel32 Great Hotel
This is a great hotel for a stop over if you get in late at the airport. Clean, warm, comfortable and relaxing, and parking right outside the front doors so you don't have to drag your luggage too far. It was also great being able to check out late.
February 28, 2014
Rated 1.0 out of 5.0 by Nicki2213 Total disaster!!!
I had a dreadful experience at this hotel. In my room only a few surfaces were bothered to be cleaned. If you look at the picture of the rooms you see a large red picture above the bed, so after I lifted my mattress onto the bed, because it was hanging off, I took a closer look, to begin with I thought the surface was textured but no it was a complete sheet, yes sheet of dust. This made me a little curious as to the rest of the room, the inside of the long light on the wall was in the same state as was the tops of the sockets and other surfaces. It was clear that these had not been touched for several months. So decided to have a shower, the temperature knob came off in my hand and the water was scalding my feet, I called front desk and someone came and gingerly placed knob back on but fell off again as soon as he left. Finally I got into bed and the water pipes must have been behind the headboard which clicked continually ALL night. At 4 am I went for breakfast which was fair. I spoke to the gentleman on the desk and I gave him my email address and Spanish phone number for the manager to contact me, which to this day 2 MONTHS later I have had no contact from her, maybe it's because when they gave me the bill they had my address wrong!!!!!!!!!!!!!!!!!!!
February 27, 2014
Rated 4.0 out of 5.0 by Herefordiant Sheep, rabbits and a sea view
A lovely stopover location with jovial staff, an invaluable little bar and if you look hard, a sea view. Great value and wonderful to enjoy fresh air when leaving at 4.30am with the smell of sheep in the air and rabbits roaming the car park. It made an early morning flight from Cardiff a pleasant, peaceful experience and it was wonderful to have breakfast laid on so early in the morning.
February 26, 2014
Rated 5.0 out of 5.0 by Happy expat Always happy
We stay at the Cardiff Airport Holiday Inn regularly. We are greeted warmly and are made welcome . The staff are eager to help wether it is by bring extra linen to the room for us or supplying us with information. The rooms are clean and comfortable and the breakfast is excellent. Overall I would highly recommend this hotel as best value for money.
February 20, 2014
Rated 2.0 out of 5.0 by Regularvisitor180 Could be better
As an airport hotel I'm looking for 3 things: a comfy bed, a quick and nice breakfast plus a quick journey to the airport. It's a shame but this hotel failed on all accounts.
The bed was probably the worst I have slept on, lumpy, soggy and just plain awful. So hardly any sleep!
The pre 6am breakfast is just continental (which is fine) but everything was stale and not edible. The breakfast room was freezing and everyone was sitting wrapped in coats.
The shuttle to the airport was full when we checked in, but we were promised a taxi to the airport which did not turn up. The staff on the desk were not very useful trying to sort this out.
However Andy the shuttle driver was a star. He sorted us out and got us to the airport in the end. Friendly, helpful and showed initiative!
February 19, 2014
Rated 5.0 out of 5.0 by Jimll12 Great room, brillliant service and friendly staff
Second time of staying at this Hotel in short space of time. Both times staff have been very friendly as well as helpful. Will certainly stay here again if in the area.
February 16, 2014
Rated 5.0 out of 5.0 by airportmad Lovel hotel and staff
This is a lovely hotel. Check in was fast and efficient.
The room was comfortable and well decorated, and the bathroom was well equipped. The hotel was spotlessly clean.
The inclusive breakfast was superb. Hot and plentiful. We couldn't fault it.
The staff were all very friendly and efficient. We had left something important behind in our room after check out. The staff went the extra mile to contact us, so that we could retrieve it before we left the area.
We will definitely use the hotel again.
February 8, 2014
Rated 5.0 out of 5.0 by lolly21152 Always a great experience.
Welcoming staff, good size rooms. Breakfast choice good. Excellent location for the airport and very good price for parking whilst on holiday. Have used this hotel many times and recommend it, especially if you need parking during your holiday. Shuttle transfers included.
February 3, 2014
Rated 4.0 out of 5.0 by DarrenO70 Convenient and Comfortable
I enjoyed my stay at the HI Express Cardiff Airport. Parking was ample and the check in and check out facilities were good and the Reception staff friendly and capable.
My room was nice, with little noise and it was nice to have Kenco coffee rather than the far inferior Nescafe Original.
The pillows in the room were very thin so this might need to be looked at.
Breakfast was very nice with a good choice and relatively plentiful. Choices for dinner however were limited, with nearly every choice being either friend of quite heavy.
Overall however, good value for money and a restful night.
January 26, 2014
Rated 2.0 out of 5.0 by lequai1 Convenient, adequate
Poor sign posting for hotel on dark windy night.Room clean but smelt rather musty.We were pleased with staff quick response to request for move to another room.Room adequate but comfortable
Very disappointing breakfast.Poor standard of coffee,almost inedible croissants-I noticed that other customers were l also leaving them uneaten.
A recent holiday In stay in the Wirral saw a slight improvement in breakfast quality
The decor of the rooms in both hotels looked shabby and tired.
January 6, 2014
Rated 4.0 out of 5.0 by tom68 average room
we enjoyed our little week end break but the room is average and ok nothing special and the breakfast is ok but the scrambled egg is always runny and not firm enough, the cereals used to be in a box now its in a dispenser, which we do not like because you don,t know if its kelloggs or a cheap copy, but i will give the weekend 9 out of 10. the shower gel as changed it was lux or dove now its a pink gel i don,t like, and the hand wash as well now thats gone blue not keen at all. but we will return one day for another weekend, and we had a nasty stain on our sofa bed.
January 1, 2014
Rated 5.0 out of 5.0 by Samsons A great short stay
It was a short stay. But whatever time I stayed I really enjoyed it, the room, sleep & the breakfast next morning. My son 2 enjoyed it. Thank u.
January 1, 2014
Rated 3.0 out of 5.0 by David19 Disappointed this time.
We have stayed here several times before. I am carer to an elderly disabled lady and we stay here when she has hospital treatment in Cardiff, or as was the case this time - just in need of a break.
She found the pillows in her room were hard and lumpy with the filling broken up into clumps - well past their best. Also for some reason in that room there is a loud 'cracking' sound coming from behind the headboard, loud enough to wake you. The bed was very hard so had to try sleeping on top of the duvet which was folded in two although this didn't help much. Left a note for housekeeping and they replaced the pillows - so no complaints there, but surely these things should be checked regularly before they get to that stage?
We went down to breakfast after a sleepless night to find that there was no butter for the toast. Hard to believe that a hotel would have no butter over the Christmas holidays! Bread and marge for breakfast, no other vegetarian food so skipped breakfast and went out for the day.
That night the heating in the room stopped working. After a very cold night I reported it to reception and was told it was probably just a fuse. Simple to fix then? No - it wasn't fixed and when we got back to the hotel that night once again the room was freezing and the heating not working. Overall a cold uncomfortable bleak Christmas.
December 30, 2013
Rated 4.0 out of 5.0 by Stuandsue Clean, functional and value for money if flying
We stayed for one night after a late flight but parked the car there for the week before which was included in the price. The staff were friendly, efficient and made us feel welcome. The room was very clean and had tea and coffee making facilities although the sleep quality of the bed was not great it was adequate. Mattress was a little lumpy and the pillows flat. Breakfast is served from early hours of the morning until mid morning and was fresh and varied although they did not do bacon or fried eggs they did have scrambled eggs, beans and sausages. Lots of yoghurt, fruit, croissants etc as well.
There was a shuttle bus to take and collect us from the airport included in the price. All in all a Fantastic value stay and we will definitely stay again if we fly from Cardiff.
December 11, 2013
Rated 4.0 out of 5.0 by OnePeterson Adequate
Always enjoy staying at this hotel. Staff are friendly and accommodating. The hotel is very convenient for the airport, and it has everything needed for the regular traveller.
What let it down on this occasion was that every table behind the food serving area had the remnants of everyones breakfast on them. Three staff chatting away at the reception desk and no-one clearing away the breakfast plates etc. Guests come down for breakfast and couldn't find a clear table!
December 6, 2013
Rated 5.0 out of 5.0 by TerrisaS Comfortable & Convenient
This was the last stop on my 10 day stay in Europe. This was the sixth and last hotel I stayed in during my whirlwind tour of Wales, England and France (just one night in Paris) and definitely was one of the best. I was exhausted and terrified of missing my plane home the next morning. The staff was wonderful, the room was very comfortable, and the mushroom soup was delicious! Plus, they drove me to the airport at 4am. Highly recommended!
December 6, 2013
Rated 5.0 out of 5.0 by Smig28 Great Staff
Eight of us ages 21-60 stayed in 4 rooms for two nights when watching the rugby, everyone was chuffed with the place, the staff were exceptional. We would highly recommend.
December 5, 2013
Rated 5.0 out of 5.0 by Angela59 Mid landers
We have stayed here before and were delighted with our recent visit. Welcoming staff, good food and my Husband enjoyed his breakfast in bed that I fetched from the Breakfast buffet. Thank You.We will be back.
November 28, 2013
Rated 1.0 out of 5.0 by Aden1234 Very uncomfortable bed and room not clean
Unfortunately this was the worst experience that I've ever had at a holiday inn anywhere in the world. As you will see from my membership I have stayed in a number of HI's in the Uk, Europe ! MEast and Russia, but this was the worst one in Cardiff. We had to change rooms after the first night as the bed was so uncomfortable. The mattress was so thin it felt like a camp bed. If it wasn't for the fact that we checked in quite late in the evening after a 4 hour drive and we had our son with us we would have asked to be moved on arrival. We did get another room on our 2nd night, but to be honest the bed was not that more comfortable and more alarming was the fact that it seemed that the room had not been cleaned properly. We were walking on biscuit crumbs etc and there were empty packets of food under the bed. We did feed this back to the hotel manager on checking out, and she was apologetic. We are planning to make regular trips to Cardiff, but this experience has made me think again about staying at this HI and at the moment would not recommend this hotel to any of my colleagues or friends.
November 23, 2013
Rated 5.0 out of 5.0 by Sandy1948 Excellent Stay
So pleased I chose this hotel to stay in. Can't find any fault. The place was spotless the rooms and bathrooms very good. Great sized shower. Comfortable beds and very quiet rooms. Breakfast was a very pleasant surprise the next morning. Added to that was the reasonable price. I couldn't wait to recommend it to some friends who were also looking for accommodation.
November 19, 2013