Rated 4.2 out of 5 by 111
Rated 5.0 out of 5.0 by Sangch Brilliant service
The hotel is so clean, the rooms are so spacious, the staff are very friendly. The breakfast is really good and starts at4.30am lots to choose from.
There is a lot of things to in Cardiff, Cardiff bay is lovely with a wide choice of restaurants.
Barry island is just about 10 mins away from the hotel.
I highly recommend this hotel and would definitely return there very soon.
August 22, 2013
Rated 5.0 out of 5.0 by GWJ9 Very pleasant stay
Stayed for 5 nights. Very pleasant hotel, friendly staff, clean rooms. Very quiet despite being close to the airport..
August 22, 2013
Rated 5.0 out of 5.0 by benno82 2 night visit
comfortable room, nice clean bed and towels each day, good coice of breakfast in all good value foe money
August 21, 2013
Rated 5.0 out of 5.0 by Mags51 Excellent airport hotel
Lovely room and very impressed with the complimentary breakfast which was served from 4.00am (brilliant for our 7am flight!). Could not fault the hotel especially at the very reasonable rate which we paid.
August 18, 2013
Rated 3.0 out of 5.0 by Sparks10 Not the best service?
I had to wait for several mins when I arrived as there was nobody on the desk? When I checked out again I had to go looking for a member of staff to check me out but other than that usual express and very good value for money.
August 17, 2013
Rated 4.0 out of 5.0 by viken Wi Fi and breakfast
Comfort, cleanliness, location, car parking all as expected from Holiday Inn Express.
WI FI is free for 30 mins if you have IHG rewards card then WI FI is free, although not with the basic card.
Breakfast is a joke, Watery beans, possibly scrambled egg, alien sausage served on a cold plate, no it has to be a side plate. Company policy will only allow you to use an 8" side plate for breakfast.
Can't argue with the value, but next time will be looking for free wi fi, no silly charges and a decent breakfast served on a hot plate.
August 12, 2013
Rated 5.0 out of 5.0 by swany55 Good Hotel
I had a one night stay before an early flight ,the staff where friendly and helpful the food was good ,and i would stay there again and recommend to other people, good value for money.
August 11, 2013
Rated 3.0 out of 5.0 by NorfolkBluebird Holiday Inn Cardiff Airport
Pleasant stay, overnight watching football and visiting family. Thought this hotel would make an ideal stay if jetting off on holiday. I was impressed by lack of noise as the hotel was close to the airport apron. At breakfast you could clearly see planes under way but couldn't hear the noise.
August 10, 2013
Rated 5.0 out of 5.0 by mia111 great hotel for cardiff airport
having stayed in this hotel quite often i would highly reccomend it. after arriving on a late flight from tenerife it was great to collect our luggage and be picked up by the courtesy minibus within 10 mins 'we had an efficient check in and after a glass of wine had a comfortable night's sleep, great shower and ample breakfast. thank 's to all the staff .
August 8, 2013
Rated 3.0 out of 5.0 by MrSimon Reasonable stay
+ Reception staff happy to move me to a more suitable room
+ Room was clean
+ Reception staff friendly at check in
- Bed extremely uncomfortable
- Stood at the bar for 5 minutes waiting for a drink whilst one night porter walked past me, looked at me, talked to a colleague and walked off. Other night porter was stood at the computer and never looked up to see if anyone was around despite me making noise
- Breakfast eggs pretty disgusting
August 3, 2013
Rated 5.0 out of 5.0 by 2childrenunder5 Excellent staff, all willing to give a little extra
Very happy we booked here for a five night break. Staff were really positive and friendly. A, V and J all helped out. (you know who you are - but site says not to put names).
We had a 4th birthday whilst we were there, staff found out and arranged a special plate at breakfast.
Travel to Cardiff is easy X91 bus stops outside. Travel back is a little more difficult as it doesn't stop at the hotel, but can get out at the airport and walk.
We had an airport view and watched the planes taking off, but couldn't hear a thing.
2 problems though.
1. bed was a bit wobbly.
2. kept running out of plates and bowls for breakfast, although staff were constantly rushing around to put more out and we never had to wait more than a couple of minutes - maybe you need a few more plates?
Would definitely recommend and may even return.
August 2, 2013
Rated 2.0 out of 5.0 by Foncfon Good room, very noisy at night
We stayed for one night on 26th July before a flight. The hotel staff were helpful and our room comfortable but having briefly got to sleep around midnight i was woken by shouting in the corrider. This continued every couple of minutes until past 3am and i slept vaguely for about 3 hours before we had to get up. Not very impressed!
August 1, 2013
Rated 1.0 out of 5.0 by PH6655 NEARLY 2 HOURS TO GET FOOD
Stayed on a Monday night - restaurant not busy - ordered food at 8.15PM - prawn cocktail and fish and chips - after 20 mins starter arrived -OK - then after another 40 minutes was informed that they had run out of Fish !! would I choose something else - not happy but there is nowhere else to go around this airport hotel - so ordered Gammon and pineapple - with a comment that I hoped it would not take a further 1 hour ! 15minutes later same waiter informed me that sorry but they had no pineapple ,,,, so went ahead with an egg instead - this was delivered to the table at 10.00pm - lots of apologies but not acceptable - they still charged me full price and seemed overwhelmed by trying to run a bar, reception and food service at the same time - will not stay here again !
August 1, 2013
Rated 2.0 out of 5.0 by Neil777 NICE HOTEL SHAME ABOUT POOR HOUSEKEEPING.
Stayed 18/19th July 2013. Room not quite to standard as expected. Breakfast area needs constant attention not every 15 mins. No clean tables when I arrived at 0815 hrs, and when mentioned this to a staff member I was given a very strange look up and down as if to say who are you (I am the customer paying your wages). Main stairwell could do with a clean every day, as litter in same place for the duration of my stay. Left a very detailed list of points for the hotel to rectify.
July 25, 2013
Rated 5.0 out of 5.0 by Sunshine123 Good service
Very friendly efficient helpful staff, all completely organised for travel to and from airport and car parking making it 100% hassle free. Thank you.
July 25, 2013
Rated 2.0 out of 5.0 by hsxander Short Stay at the Holiday Inn Express Cardiff Airport
Waited nearly 10 minutes for the night manager to arrive at reception. Waited over 5 minutes for the receptionist to arrive to checkout and was 3rd in the queue of guests when he arrived.
Room was dated in terms of both decor and facilities. No directory of services in the room, Wifi did not reach to where I was staying. Traffic of people through the corridor was audible.
Breakfast was unimaginably poor. Scrambled eggs and and sausages were the only hot foods available. Neither were especially hot, both were clearly sourced from the Value range of a local supermarket. Coffee came from a machine and was barely drinkable.
June 30, 2013
Rated 4.0 out of 5.0 by Woodtree Pleasant hotel with plesent staff.
Extremely convenient for Cardiff airport, with excellent transfers to & from the airport
Staff were very helpful & the hotel was spotlessly clean. Overall a very good hotel when travelling from Cardiff airport.
June 18, 2013
Rated 4.0 out of 5.0 by dicdandin1 the breakfast
come on it a great btitish breakfast (BACON AND EGGS) so why scrambled egg and sausage its should be bacon eggs and sausage (no muffins croissants) it in the UK
June 16, 2013
Rated 5.0 out of 5.0 by Robbie24 Usual excellent overnight stay.
No problems at check in, check out or during the stay, staff were friendly, efficient and well trained to the needs of the customers.
Although close to the runway you couldnt hear a sound from aircraft taking off or landing, clean and comfortable surroundings up to the usual high standards set by this hotel chain, no problems so will be staying again.
June 16, 2013
Rated 5.0 out of 5.0 by paula46 very friendly
This is a great hotel, we use it every year, so close to the airport, and very comfortable stay, always a lovely welcome. rooms are always clean and tidy and beds comfortable, looking forward to another nights stay in september.
June 16, 2013
Rated 3.0 out of 5.0 by SteadyEddie Holiday Inn Short Stay
Beds comfortable; Staff very pleasant; Breakfast low average; Toilet flushing difficult and not successfully attended to when reported.
June 16, 2013
Rated 4.0 out of 5.0 by Pete62 welcoming and helpful staff
we stayed here the night before flying to Menorca. we also
used the parking facilities for the duration of our holiday.
The staff were friendly and helpful, the room was clean and comfortable and the courtesy car to and from airport meant a trouble free arrival and return from our holiday.
June 14, 2013
Rated 5.0 out of 5.0 by Faze Comfortable and great service
Fantastic hotel room comfy and quite large and amazingly room looked straight on to runway and never heard a thing, staff fantastic could not do enough for you. Would definitely use this hotel again
June 14, 2013
Rated 4.0 out of 5.0 by scotsk convenient , comfortable and good value
regularly use this location as near to our daughters family. Very comfortable and excellent value for money.
June 14, 2013
Rated 4.0 out of 5.0 Internet Charges
As a Priority Club Platinum I do not understand the policy of charging for the Internet. This is not true for any other HI Express I have stayed in. When I remarked on this, i was given a free one hour instead opf the normal free 1/2 hour. Nice people/bad policy.
June 8, 2013
Rated 4.0 out of 5.0 by Barn02 Except for the WiFi services, our stays were quite enjoyable.
My wife and I stayed twice at this property, at the beginning and end of a vacation in Wales. The service was outstanding, and the rooms quite comfortable. Pub and food service was good, better than expected. The convenient location to the airport was an important reason to select this hotel, and the "shuttle service" was quite helpful.
But...the WiFi services were TERRIBLE, from the rooms and from the lobby and so-called business center. The multiple problems...without going into detail... can and should be corrected.
June 3, 2013
Rated 5.0 out of 5.0 by LSLB Friendly, helpful staff
Review from a party of one senior citizen, one adult and one 5 year old child. Staff friendly and helpful from the moment we checked in, including time for the child. We were able to have an early evening meal and were given a choice from the children's menu. Room was comfortable, clean and more than adequate for our needs. This is the second time within the last year we have stayed here and would have no hesitation in booking again. We were offered a priority card membership, which we accepted, as adult and child were booking into another Holiday Inn Express the following night. Unfortuately their experience there was far from pleasant as their review will show.
June 1, 2013
Rated 4.0 out of 5.0 by Lynne377 Stay and park
As usual friendly staff and very helpful drivers that do airport transfers .
May 29, 2013
Rated 5.0 out of 5.0 by Donato As good as it gets.
For an overnight stay to catch an early flight this hotel provides everything you need. Quiet rooms,comfortable beds and perhaps the best thing about it is the staff,who cannot do enough to make the stay enjoyable. Special thank to Vicky due to the fact the vegetarian option was not available went out of her way to prepare a good alternative.
May 19, 2013
Rated 5.0 out of 5.0 by JJDJ Overall service
This is our second stay at his hotel and it won't be the last.
The staff greet you with a smile, they are all polite and helpful.
We book for a restful night before an early flight the next morning
and that's what we get. Keep up the good work.
May 16, 2013