Rated 4.2 out of 5 by 197
Rated 5.0 out of 5.0 by Robbie24 Excellent up till now.
Have stayed many times in the past 12 months with no problems, but stay was over shadowed by problems at check out with officious time wasting jobsworth who wanted to give the 3rd degree.
If a room is guaranteed with a credit card and I dont show they take the money as agreed, but if you cant show and somebody stays in your place and your card acts as a guarantee why make such a fuss, it has never been a problem up till now.
What to do next, should I run the risk of staying again or stay elsewhere, that is not good business sense for the hotel.
March 6, 2014
Rated 5.0 out of 5.0 by Rachel32 Great Hotel
This is a great hotel for a stop over if you get in late at the airport. Clean, warm, comfortable and relaxing, and parking right outside the front doors so you don't have to drag your luggage too far. It was also great being able to check out late.
February 28, 2014
Rated 1.0 out of 5.0 by Nicki2213 Total disaster!!!
I had a dreadful experience at this hotel. In my room only a few surfaces were bothered to be cleaned. If you look at the picture of the rooms you see a large red picture above the bed, so after I lifted my mattress onto the bed, because it was hanging off, I took a closer look, to begin with I thought the surface was textured but no it was a complete sheet, yes sheet of dust. This made me a little curious as to the rest of the room, the inside of the long light on the wall was in the same state as was the tops of the sockets and other surfaces. It was clear that these had not been touched for several months. So decided to have a shower, the temperature knob came off in my hand and the water was scalding my feet, I called front desk and someone came and gingerly placed knob back on but fell off again as soon as he left. Finally I got into bed and the water pipes must have been behind the headboard which clicked continually ALL night. At 4 am I went for breakfast which was fair. I spoke to the gentleman on the desk and I gave him my email address and Spanish phone number for the manager to contact me, which to this day 2 MONTHS later I have had no contact from her, maybe it's because when they gave me the bill they had my address wrong!!!!!!!!!!!!!!!!!!!
February 27, 2014
Rated 4.0 out of 5.0 by Herefordiant Sheep, rabbits and a sea view
A lovely stopover location with jovial staff, an invaluable little bar and if you look hard, a sea view. Great value and wonderful to enjoy fresh air when leaving at 4.30am with the smell of sheep in the air and rabbits roaming the car park. It made an early morning flight from Cardiff a pleasant, peaceful experience and it was wonderful to have breakfast laid on so early in the morning.
February 26, 2014
Rated 5.0 out of 5.0 by Happy expat Always happy
We stay at the Cardiff Airport Holiday Inn regularly. We are greeted warmly and are made welcome . The staff are eager to help wether it is by bring extra linen to the room for us or supplying us with information. The rooms are clean and comfortable and the breakfast is excellent. Overall I would highly recommend this hotel as best value for money.
February 20, 2014
Rated 2.0 out of 5.0 by Regularvisitor180 Could be better
As an airport hotel I'm looking for 3 things: a comfy bed, a quick and nice breakfast plus a quick journey to the airport. It's a shame but this hotel failed on all accounts.
The bed was probably the worst I have slept on, lumpy, soggy and just plain awful. So hardly any sleep!
The pre 6am breakfast is just continental (which is fine) but everything was stale and not edible. The breakfast room was freezing and everyone was sitting wrapped in coats.
The shuttle to the airport was full when we checked in, but we were promised a taxi to the airport which did not turn up. The staff on the desk were not very useful trying to sort this out.
However Andy the shuttle driver was a star. He sorted us out and got us to the airport in the end. Friendly, helpful and showed initiative!
February 19, 2014
Rated 5.0 out of 5.0 by Jimll12 Great room, brillliant service and friendly staff
Second time of staying at this Hotel in short space of time. Both times staff have been very friendly as well as helpful. Will certainly stay here again if in the area.
February 16, 2014
Rated 5.0 out of 5.0 by airportmad Lovel hotel and staff
This is a lovely hotel. Check in was fast and efficient.
The room was comfortable and well decorated, and the bathroom was well equipped. The hotel was spotlessly clean.
The inclusive breakfast was superb. Hot and plentiful. We couldn't fault it.
The staff were all very friendly and efficient. We had left something important behind in our room after check out. The staff went the extra mile to contact us, so that we could retrieve it before we left the area.
We will definitely use the hotel again.
February 8, 2014
Rated 5.0 out of 5.0 by lolly21152 Always a great experience.
Welcoming staff, good size rooms. Breakfast choice good. Excellent location for the airport and very good price for parking whilst on holiday. Have used this hotel many times and recommend it, especially if you need parking during your holiday. Shuttle transfers included.
February 3, 2014
Rated 4.0 out of 5.0 by DarrenO70 Convenient and Comfortable
I enjoyed my stay at the HI Express Cardiff Airport. Parking was ample and the check in and check out facilities were good and the Reception staff friendly and capable.
My room was nice, with little noise and it was nice to have Kenco coffee rather than the far inferior Nescafe Original.
The pillows in the room were very thin so this might need to be looked at.
Breakfast was very nice with a good choice and relatively plentiful. Choices for dinner however were limited, with nearly every choice being either friend of quite heavy.
Overall however, good value for money and a restful night.
January 26, 2014
Rated 2.0 out of 5.0 by lequai1 Convenient, adequate
Poor sign posting for hotel on dark windy night.Room clean but smelt rather musty.We were pleased with staff quick response to request for move to another room.Room adequate but comfortable
Very disappointing breakfast.Poor standard of coffee,almost inedible croissants-I noticed that other customers were l also leaving them uneaten.
A recent holiday In stay in the Wirral saw a slight improvement in breakfast quality
The decor of the rooms in both hotels looked shabby and tired.
January 6, 2014
Rated 4.0 out of 5.0 by tom68 average room
we enjoyed our little week end break but the room is average and ok nothing special and the breakfast is ok but the scrambled egg is always runny and not firm enough, the cereals used to be in a box now its in a dispenser, which we do not like because you don,t know if its kelloggs or a cheap copy, but i will give the weekend 9 out of 10. the shower gel as changed it was lux or dove now its a pink gel i don,t like, and the hand wash as well now thats gone blue not keen at all. but we will return one day for another weekend, and we had a nasty stain on our sofa bed.
January 1, 2014
Rated 5.0 out of 5.0 by Samsons A great short stay
It was a short stay. But whatever time I stayed I really enjoyed it, the room, sleep & the breakfast next morning. My son 2 enjoyed it. Thank u.
January 1, 2014
Rated 3.0 out of 5.0 by David19 Disappointed this time.
We have stayed here several times before. I am carer to an elderly disabled lady and we stay here when she has hospital treatment in Cardiff, or as was the case this time - just in need of a break.
She found the pillows in her room were hard and lumpy with the filling broken up into clumps - well past their best. Also for some reason in that room there is a loud 'cracking' sound coming from behind the headboard, loud enough to wake you. The bed was very hard so had to try sleeping on top of the duvet which was folded in two although this didn't help much. Left a note for housekeeping and they replaced the pillows - so no complaints there, but surely these things should be checked regularly before they get to that stage?
We went down to breakfast after a sleepless night to find that there was no butter for the toast. Hard to believe that a hotel would have no butter over the Christmas holidays! Bread and marge for breakfast, no other vegetarian food so skipped breakfast and went out for the day.
That night the heating in the room stopped working. After a very cold night I reported it to reception and was told it was probably just a fuse. Simple to fix then? No - it wasn't fixed and when we got back to the hotel that night once again the room was freezing and the heating not working. Overall a cold uncomfortable bleak Christmas.
December 30, 2013
Rated 4.0 out of 5.0 by Stuandsue Clean, functional and value for money if flying
We stayed for one night after a late flight but parked the car there for the week before which was included in the price. The staff were friendly, efficient and made us feel welcome. The room was very clean and had tea and coffee making facilities although the sleep quality of the bed was not great it was adequate. Mattress was a little lumpy and the pillows flat. Breakfast is served from early hours of the morning until mid morning and was fresh and varied although they did not do bacon or fried eggs they did have scrambled eggs, beans and sausages. Lots of yoghurt, fruit, croissants etc as well.
There was a shuttle bus to take and collect us from the airport included in the price. All in all a Fantastic value stay and we will definitely stay again if we fly from Cardiff.
December 11, 2013
Rated 4.0 out of 5.0 by OnePeterson Adequate
Always enjoy staying at this hotel. Staff are friendly and accommodating. The hotel is very convenient for the airport, and it has everything needed for the regular traveller.
What let it down on this occasion was that every table behind the food serving area had the remnants of everyones breakfast on them. Three staff chatting away at the reception desk and no-one clearing away the breakfast plates etc. Guests come down for breakfast and couldn't find a clear table!
December 6, 2013
Rated 5.0 out of 5.0 by TerrisaS Comfortable & Convenient
This was the last stop on my 10 day stay in Europe. This was the sixth and last hotel I stayed in during my whirlwind tour of Wales, England and France (just one night in Paris) and definitely was one of the best. I was exhausted and terrified of missing my plane home the next morning. The staff was wonderful, the room was very comfortable, and the mushroom soup was delicious! Plus, they drove me to the airport at 4am. Highly recommended!
December 6, 2013
Rated 5.0 out of 5.0 by Smig28 Great Staff
Eight of us ages 21-60 stayed in 4 rooms for two nights when watching the rugby, everyone was chuffed with the place, the staff were exceptional. We would highly recommend.
December 5, 2013
Rated 5.0 out of 5.0 by Angela59 Mid landers
We have stayed here before and were delighted with our recent visit. Welcoming staff, good food and my Husband enjoyed his breakfast in bed that I fetched from the Breakfast buffet. Thank You.We will be back.
November 28, 2013
Rated 1.0 out of 5.0 by Aden1234 Very uncomfortable bed and room not clean
Unfortunately this was the worst experience that I've ever had at a holiday inn anywhere in the world. As you will see from my membership I have stayed in a number of HI's in the Uk, Europe ! MEast and Russia, but this was the worst one in Cardiff. We had to change rooms after the first night as the bed was so uncomfortable. The mattress was so thin it felt like a camp bed. If it wasn't for the fact that we checked in quite late in the evening after a 4 hour drive and we had our son with us we would have asked to be moved on arrival. We did get another room on our 2nd night, but to be honest the bed was not that more comfortable and more alarming was the fact that it seemed that the room had not been cleaned properly. We were walking on biscuit crumbs etc and there were empty packets of food under the bed. We did feed this back to the hotel manager on checking out, and she was apologetic. We are planning to make regular trips to Cardiff, but this experience has made me think again about staying at this HI and at the moment would not recommend this hotel to any of my colleagues or friends.
November 23, 2013
Rated 5.0 out of 5.0 by Sandy1948 Excellent Stay
So pleased I chose this hotel to stay in. Can't find any fault. The place was spotless the rooms and bathrooms very good. Great sized shower. Comfortable beds and very quiet rooms. Breakfast was a very pleasant surprise the next morning. Added to that was the reasonable price. I couldn't wait to recommend it to some friends who were also looking for accommodation.
November 19, 2013
Rated 3.0 out of 5.0 by Customers staff was not very friendly or helpful
The staffs in the hotel was not care too much about the customers, there wasn't any greeting in the morning! They were chatting and having a loud laugh in the kitchen which was quit a disturbance for customers having breakfast in the restaurant! Was not helpful when customers asking questions!
November 18, 2013
Rated 5.0 out of 5.0 by hayliebaylie we love it here
i know this is an airport hotel but we love it here, the price was what brought us here to begin with and we keep going back. me and my daughter like to have a few days away and money is tight. they have a microwave so we buy ready meals and make our own food, breakfast is always free and plenty of it. the staff here are just the best, really friendly... would recomend this hotel and look fwd to our next trip to this hotel
November 15, 2013
Rated 4.0 out of 5.0 by Mickey83 Excellent value for money
Very comfortable stay; rooms large enough; free Wi-fi good enough.
Shuttle to airport does not always ride, but airport within walking distance.
Free breakfast very good; could do with some more cheese and cold meats
Quite a way from city, but with T9 bus very easy to reach.
November 13, 2013
Rated 5.0 out of 5.0 by DEREK60 VERY GOOD VALUE FOR MONEY
Yet again a most enjoyable stay with a nice evening meal and breakfast. All in all very very good value for money.
November 12, 2013
Rated 3.0 out of 5.0 by TJ69 Airport Parking
We decided to to use the 8 day parking and one night stay offer as it seemed a good deal and suited us due to an early flight.
The shuttle service is very poor. On the departure morning the minibus was on time but the driver failed to offer any help with any of the luggage,loading or unloading. The driver did drop off outside the main terminal.
The idea on returning is to phone the hotel from the arrivals so they can collect you. They failed to answer me but another passenger got through and was told we would wait 10 minutes.
The minibus finally arrived about 25 minutes after the phone call.we were all very wet from waiting and again no offer of help to load the cases. The driver was asked about the delay but never answered. Considering the hotel is just outside the airport entrance the service is very poor and not as good as the competitors. Will never use again.
November 11, 2013
Rated 2.0 out of 5.0 by Wittsy Not great
Stayed here to meet customers who were picking-up someone from Cardiff Airport the next day.
Check-in staff were friendly and efficient.
Upon arriving at room, there was rubbish outside the door.
When I entered the room it smelled of wet labrador and was not nice. There was no Iron in the room so I used the ironing room downstairs to iron a shirt - this room had obviously not been cleaned for some time as there was a large build-up of fluff on the floor which covered my shirt sleeves as I tried to iron it.
The flush on the toilet did not work.
The walls/door of the room are so thin that every single noise in the corridor was heard all night.
The menu was basic - the food was OK. I cannot believe that on the menu, the lamb dish said 'Mint sauce 50p extra' ! Amazing.
Overall I found the hotel a very poor quality and no-where near as good as other national chains of hotels for the same cost. I stay in 2 hotels a week and this was the worst I've stayed in for a long time. The best part was the helpful staff.
November 10, 2013
Rated 5.0 out of 5.0 by glenda22 pre holiday stay
a pre holiday stay,was ideal for us here being so close to the airport.
so,we liked the holiday inn express for this purpose.
have to say,we were very comfortable here,and would or will be back for sure !
all the staff were great-friendly,welcoming,obliging and proffessional manner.
the place was nice and warm,clean and rather cosy!
food in evenings was just the ticket,although not a huge choice,could not fault it .it was lovely.
breakfast was good choice,but would have been nice to see sothing cooked-boiled egg etc,however there was a good choice.
i would reccomend this place to stay-good prices,nice and comfortable and friendlt staff.
ooh,they also offer you a shuttle to the airport,and there is a leave your car offer here too-which is great :-)
November 4, 2013
Rated 1.0 out of 5.0 by carol0112 very soft bed, very noisy
we were really looking forward to having a good sleep before starting our holiday, but to no avail. The bed was so soft, you only had to move slightly to wake your partner up and although we couldn't hear any planes, we could certainly hear doors banging and people talking all through the night. Breakfast was passable, but nothing hot for early departures. The same was said for our return nights stay. We slept about 3 hrs on both occasions and certainly won't be rushing back. Evening meal was the worst meal we have had out in a very long time.
November 2, 2013
Rated 5.0 out of 5.0 by hemo Another excellent experience
Stayed at the holiday inn express night before an early flight from Cardiff.
Excellent value for money. Comfort and cleanliness.
The perfect start to the holiday, right down to the drop off at thr airport.
October 31, 2013