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Rated 4.2 out of 5 by 187 reviewers.
Rated 5.0 out of 5.0 by exellent hotel the service is very nice, the exellent home. Nothing to say supper September 23, 2013
Rated 3.0 out of 5.0 by service room was nice. the day we checked in the desk staff was very helpful. When we check out, the computer made a mistake on the phone bill charging me for a toll free call, Robert, the person on the desk in the morning was not helpful, he just said "that's what the computer says and it is it. Did not offer to look into it and see if it was a mistake. I e-mailed CS at holiday inn and they are looking into the problem. September 14, 2013
Rated 5.0 out of 5.0 by Well worth the stay Easy check-in, comfortable clean room. Good choice of breakfast, used their park and stay package for early flight. Returned today to find shuttle bus waiting for us. Excellent service, will use them again. September 14, 2013
Rated 5.0 out of 5.0 by Fantastic Service!!! I really appreciated the kindness shown by the extremely helpful member of Reception Staff ( Jessica ) that dealt with our booking. We arrived as a last minute booking and could not have wished for a better service. Had a fabulous room and enjoyed a lovely meal the evening of our stay. We also used the Holiday parking facility and was very pleased with the swiftness of our collection on return. I have already recommended this Hotel to others and will most definitely use them again. Thanks again to all the staff September 11, 2013
Rated 5.0 out of 5.0 by Exactly what we needed! With an early morning flight, we were concerned about finding a place for dinner since we were staying so close to a small airport. This Holiday Inn Express had everything we needed (unlike others where we've stayed#! We actually walked to the hotel after turning in our rental car. It was less than a 5 minute walk. We were exhausted and thought a glass of wine or beer would be good after checking in and there was a bar! Dinner is served from 5:30 to 9:30 #I believe# and was surprisingly good! I had a veggie burger and my husband had the chicken marsala. We added a small salad #which was very fresh# and were both pleased with the meal. The beds were comfortable, the bathroom more than adequate and it was very quiet. With a 6:05 am flight, we were able to grab something for breakfast #they start serving at 4:00!) and get a 4:15 shuttle to the airport. Everything worked like clockwork! We couldn't have been more pleased. Oh, and the price was exceptional! We booked over 21 days in advance and received a very good rate! Excellent all the way around! September 10, 2013
Rated 5.0 out of 5.0 by Good Express Hotel Another excellent stay at a good well run Express hotel. Staff very friendly and the meals are good quality. The usual cleanliness standards are met well even at busy breakfast times. September 8, 2013
Rated 4.0 out of 5.0 by Comfortable but payment Issues. The room was comfortable and clean, and the restaurant had a lovely menu and the food tasted great! However needs to be more clear when booking by card, that payment is done on arrival with card details taken over the phone for confirmation only. Did not take card as did not want to take it on holiday, so caused quite a few problems. Was told "No card, no room." September 7, 2013
Rated 4.0 out of 5.0 by Surprisingly good We have stayed at Holiday Inn proeprties before and vowed never to stay at one again (dreadfully uncomfortable beds). However, we'd never tried an HI Express. We needed a hotel for a few hours prior to our very early morning flight.. We also needed parking for one week. The HI Express is the closest hotel to the airport (walking distance but with free transfers if required)) and offered an excellent park and stay rate.. Unlike traditional HI properties, the bed was comfortable, the price was incredible and the staff were polite and efficient. We would recommend this property to anyone looking for a property with similar requirements to ours. September 4, 2013
Rated 5.0 out of 5.0 by Great value for money We had a family room (2 adults, 2 kids aged 3&6) which was quite cramped and sofa bed wasn't too comfortable but for the money, and considering breakfast was included, it was a very good deal. Clean room and clean, modern bathroom. We would definitely recommend to others. September 4, 2013
Rated 5.0 out of 5.0 by Comfortable room with friendly staff We stayed here for one night and the room was lovely and clean, had tea and coffee facilities in your room, the corridors smelt like vanilla which was lovely, staff were very friendly and helpful, considering its at the airport you can't here anything from the planes whatsoever would definitely reccomend. September 2, 2013
Rated 5.0 out of 5.0 by Very impressed Our first time flying from Cardiff. The parking and room package suited very well and we booked a night on our late return. The staff were very friendly and helpful and transfers to and from airport smooth. Room clean and as well appointed as you could expect for the price, breakfast good as well. Overall a good experience, well done guys, we will use you again. August 30, 2013
Rated 5.0 out of 5.0 by ONE NIGHT STAY/EIGHT NIGHT PARKING Very pleased with the overall package.We stayed for one night before leaving for Gran Canaria the following morning.Comfortable room and a prompt phone call the next morning to wake us up. Very punctual mini bus to pick us up at the airport after the return flight.What more can you ask for! August 27, 2013
Rated 5.0 out of 5.0 by The room was excellent. Good lighting air conditioning excellent. Even though we stayed for two nights our room was cleaned, fresh towels and tea mak When we first entered the hotel we were met by friendly staff, and this continued throughout our stay. Coffee, tea and assorted drinks available on tap throughout the day. The vending machines are well stacked if needed. We did not have a meal at this hotel but the smell of an evening meal did seem tempting. Breakfast had a good selection, including cooked all inclusive of room rate. Could not really fault this hotel. Close to airport, did not hear any planes coming or going, everything well insulated. We had an accessibility room, with disabled parking. The only thing I would mention is the lack of disabled parking, with some spaces used by able drivers. Perhaps this could be monitored by evening security. August 25, 2013
Rated 5.0 out of 5.0 by great all around experience I've stayed here a number of times and despite various staff changes the standard has remained very high. The additional breakfast choices are greatly appreciated and the safe atmosphere of the bar in the evening is also a real bonus for single female travellers such as I. I look forward to my next stay. August 24, 2013
Rated 4.0 out of 5.0 by Comfort with convenience A wise choice for the convenience of only a few minutes walk from the terminal. Breakfast available from as early as 4 a.m. Comfortable and quiet rooms considering its proximity to the airport. Pleasant and helpful staff. August 23, 2013
Rated 5.0 out of 5.0 by all round excellent A great location, staff couldn't have been more helpful. Clean rooms, nice bathroom with good shower. Possibly the best value hotel we have come across recently. Thank you to all the staff for making it a lovely few days. August 22, 2013
Rated 5.0 out of 5.0 by Brilliant service The hotel is so clean, the rooms are so spacious, the staff are very friendly. The breakfast is really good and starts at4.30am lots to choose from. There is a lot of things to in Cardiff, Cardiff bay is lovely with a wide choice of restaurants. Barry island is just about 10 mins away from the hotel. I highly recommend this hotel and would definitely return there very soon. August 22, 2013
Rated 5.0 out of 5.0 by Very pleasant stay Stayed for 5 nights. Very pleasant hotel, friendly staff, clean rooms. Very quiet despite being close to the airport.. August 22, 2013
Rated 5.0 out of 5.0 by 2 night visit comfortable room, nice clean bed and towels each day, good coice of breakfast in all good value foe money August 21, 2013
Rated 5.0 out of 5.0 by Excellent airport hotel Lovely room and very impressed with the complimentary breakfast which was served from 4.00am (brilliant for our 7am flight!). Could not fault the hotel especially at the very reasonable rate which we paid. August 18, 2013
Rated 3.0 out of 5.0 by Not the best service? I had to wait for several mins when I arrived as there was nobody on the desk? When I checked out again I had to go looking for a member of staff to check me out but other than that usual express and very good value for money. August 17, 2013
Rated 4.0 out of 5.0 by Wi Fi and breakfast Comfort, cleanliness, location, car parking all as expected from Holiday Inn Express. WI FI is free for 30 mins if you have IHG rewards card then WI FI is free, although not with the basic card. Breakfast is a joke, Watery beans, possibly scrambled egg, alien sausage served on a cold plate, no it has to be a side plate. Company policy will only allow you to use an 8" side plate for breakfast. Can't argue with the value, but next time will be looking for free wi fi, no silly charges and a decent breakfast served on a hot plate. August 12, 2013
Rated 5.0 out of 5.0 by Good Hotel I had a one night stay before an early flight ,the staff where friendly and helpful the food was good ,and i would stay there again and recommend to other people, good value for money. August 11, 2013
Rated 3.0 out of 5.0 by Holiday Inn Cardiff Airport Pleasant stay, overnight watching football and visiting family. Thought this hotel would make an ideal stay if jetting off on holiday. I was impressed by lack of noise as the hotel was close to the airport apron. At breakfast you could clearly see planes under way but couldn't hear the noise. August 10, 2013
Rated 5.0 out of 5.0 by great hotel for cardiff airport having stayed in this hotel quite often i would highly reccomend it. after arriving on a late flight from tenerife it was great to collect our luggage and be picked up by the courtesy minibus within 10 mins 'we had an efficient check in and after a glass of wine had a comfortable night's sleep, great shower and ample breakfast. thank 's to all the staff . August 8, 2013
Rated 3.0 out of 5.0 by Reasonable stay + Reception staff happy to move me to a more suitable room + Room was clean + Reception staff friendly at check in - Bed extremely uncomfortable - Stood at the bar for 5 minutes waiting for a drink whilst one night porter walked past me, looked at me, talked to a colleague and walked off. Other night porter was stood at the computer and never looked up to see if anyone was around despite me making noise - Breakfast eggs pretty disgusting August 3, 2013
Rated 5.0 out of 5.0 by Excellent staff, all willing to give a little extra Very happy we booked here for a five night break. Staff were really positive and friendly. A, V and J all helped out. (you know who you are - but site says not to put names). We had a 4th birthday whilst we were there, staff found out and arranged a special plate at breakfast. Travel to Cardiff is easy X91 bus stops outside. Travel back is a little more difficult as it doesn't stop at the hotel, but can get out at the airport and walk. We had an airport view and watched the planes taking off, but couldn't hear a thing. 2 problems though. 1. bed was a bit wobbly. 2. kept running out of plates and bowls for breakfast, although staff were constantly rushing around to put more out and we never had to wait more than a couple of minutes - maybe you need a few more plates? Would definitely recommend and may even return. August 2, 2013
Rated 2.0 out of 5.0 by Good room, very noisy at night We stayed for one night on 26th July before a flight. The hotel staff were helpful and our room comfortable but having briefly got to sleep around midnight i was woken by shouting in the corrider. This continued every couple of minutes until past 3am and i slept vaguely for about 3 hours before we had to get up. Not very impressed! August 1, 2013
Rated 1.0 out of 5.0 by NEARLY 2 HOURS TO GET FOOD Stayed on a Monday night - restaurant not busy - ordered food at 8.15PM - prawn cocktail and fish and chips - after 20 mins starter arrived -OK - then after another 40 minutes was informed that they had run out of Fish !! would I choose something else - not happy but there is nowhere else to go around this airport hotel - so ordered Gammon and pineapple - with a comment that I hoped it would not take a further 1 hour ! 15minutes later same waiter informed me that sorry but they had no pineapple ,,,, so went ahead with an egg instead - this was delivered to the table at 10.00pm - lots of apologies but not acceptable - they still charged me full price and seemed overwhelmed by trying to run a bar, reception and food service at the same time - will not stay here again ! August 1, 2013
Rated 2.0 out of 5.0 by NICE HOTEL SHAME ABOUT POOR HOUSEKEEPING. Stayed 18/19th July 2013. Room not quite to standard as expected. Breakfast area needs constant attention not every 15 mins. No clean tables when I arrived at 0815 hrs, and when mentioned this to a staff member I was given a very strange look up and down as if to say who are you (I am the customer paying your wages). Main stairwell could do with a clean every day, as litter in same place for the duration of my stay. Left a very detailed list of points for the hotel to rectify. July 25, 2013
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