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Rated 4.2 out of 5 by 247 reviewers.
Rated 5.0 out of 5.0 by excellent if flying from cardiff airport stayed again 4/12/2014 and on our ret to uk on 18ith/12/14 ideal fair prices for accom and car parking good brecky very impressed with hotel/beds and pillows -giving a good sleep --was tempted and have been on previous stayes been tempted to" "LOOT" so would dearly like to know where to purchase their soft/firmer pillows = ( but have never removed any from the hoterl !!) December 19, 2014
Rated 5.0 out of 5.0 by value for money great bed, friendly staff, plenty of hot and cold options at breakfast, fab December 18, 2014
Rated 5.0 out of 5.0 by Great Service The Reception staff were very helpful and efficient, the room was very comfortable and clean, nice touch having a choice of pillows! Slightly disappointed with the early breakfast, would have like some cheese/cold meats as well. Very good value for money and so convenient for the airport December 17, 2014
Rated 5.0 out of 5.0 by Another great stay This hotel never lets you down. The staff make it so special. December 15, 2014
Rated 4.0 out of 5.0 by Early morning flight Needed a few hours rest before an early morning flight. The room was pretty much what you'd expect, the bed though, was past its best. I did manage some 'broken' sleep, not helped by the need to catch an early flight or the bed, which closely mimicked the turbulence later experienced during the flight. Still, better than a very early journey to the airport in December. December 14, 2014
Rated 5.0 out of 5.0 by Quality at reasonable rate. Excellent hotel in a great location - next to airport but quiet. Staff always courteous and helpful. Also use as a base for the Vale of Glamorgan and Cardiff. December 14, 2014
Rated 5.0 out of 5.0 by Nice, clean hotel, good location, friendly, helpful staff Needed to stay overnight to be able to get to an interview on time the following day. Arrived late at night approx. 11:30 was checked in very quickly by helpful front desk staff. Room was clean and comfortable with good lighting, no noise from airport or neighbours. Breakfast is serve yourself from 4:30am to 9am - buffet consists of cereal, toast, pastries, some fruit and a few hot breakfast items eg sausages. Also hot drinks and juice machine. Check out was handled well and front desk called for a taxi to get to my interview and gave me the number. Spent time in the Great Room (lounge like area - sofas, tv, pool table) waiting for the taxi - clean and comfortable. Thanks to all the staff for making my stay smooth and easy, highly recommend and would be happy to stay again. December 13, 2014
Rated 2.0 out of 5.0 by Charged double the amount I was quote My bill was double the amount I had quoted I had booked 2 rooms and despite ringing to check when I arrived I was told there was only 1 booked for me. There were in fact 2 booked but the Manager's attitude to the member of staff trying to sort it out for me was awful I had booked one room with a sofa bed which wasn't made up and again the Manager was quite rude when I was trying to sort it out I have registered a complaint but have yet to have it resolved - I have stayed in Holiday Inns a lot in recent times but may have to revert to my previous chain if the matter is not resolved for me December 12, 2014
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