Rated 4.1 out of 5 by 121
Rated 5.0 out of 5.0 by LynneT Helpful staff and comfortable bed
The member of Staff at reception was exceptionally helpful as nothing was too much trouble for him. The bed was the most comfortable I have ever slept on in an hotel - could have stayed there all day. The only small issue was no bacon for breakfast,. but all in all a very pleasant stay.
January 18, 2013
Rated 1.0 out of 5.0 by Paul7 Thin pillows and duvet
Very boor bedding made for an uncomfortable night and no bath in the room was a huge disappointment
January 18, 2013
Rated 5.0 out of 5.0 by reetgoodun Great Holiday inn
Always stop here, great staff, great location. No evening meals but good takeaways which you can eat on site, always found this to be one of the best in the UK
January 16, 2013
Rated 5.0 out of 5.0 by 4jugs comfortable bed and great staff
great time was had at Cardiff bay . we all enjoyed ourselves ten minute walk from the bay and 15 mins from the shops . plenty of eating places at the bay
January 15, 2013
Rated 2.0 out of 5.0 by meetha stay
Location was good but, no availability of dinner have to call take aways, no room service , have to go downstairs for every task i-e whether to order something or if you need some thing like iron or tea bags not enough in the room.
However the taxi service provided was very good i-e "DRAGON Taxi service".
Needs a lot of improvement.
January 15, 2013
Rated 4.0 out of 5.0 by Raphael Excellency stay
My family enjoyed staying at this hotel and we will go back.
January 4, 2013
Rated 5.0 out of 5.0 by haydrew445 Excellent Customer Service topped off by comfortable rooms!
First class customer service, made our Sons 14 birthday that extra special. Fantastic area, peaceful yet only 15 mins walk into City centre or 10 mins to the Bay. We used Taxi's as it was raining a lot, but we were surprised our cheap the cost of the fare was, would recommend leaving the car at home and explore on foot weather permitting of course? All the staff made us feel very special, we will be back in the Spring. Thank you. See you soon. The Brown family would like to wish you all a Happy New Year.
December 27, 2012
Rated 4.0 out of 5.0 by Popontour Staff and their attention to guests
The staff here are always very attentive to our needs. On many times we have stayed here at Cardiff Bay we have always been pleased with the staff. The last stay was no exception.
Here is an example from another recent visit: During a stay on December 4th to 8th we were awaiting a taxi in the foyer to go to the theatre. The Manager asked us where we were going and she then noticed my wife had lost a small and expensive earring. We new she was wearing it a few minutes previous.
The Manager said she would come with me and we would retrace our steps back to the room. We looked along a very long corridor with a torch and in our room and on the way back we found it lying by the lift! She was so confident about finding the jewellery and she made sure the taxi waited. Later that evening after the theatre I also found the back clip.
Now that is a very, very small piece of plastic. Found this once again in the corridor.
The point is: Without the staff's enthusiasm I think I would have given up the search. So we found a valuable keepsake and found excellent hotel staff in the bargain.
Conclusion: Staff get 100% in our book. We stay every 3 months at least. So we look forward to the next stay.
December 19, 2012
Rated 5.0 out of 5.0 by james84 Location
This has an ideal location for the centre of Cardiff and in walking distance for the shopping area. The hotel has good parking along with a large breakfast selection.
December 17, 2012
Rated 5.0 out of 5.0 by MAgicHan Great for christmas getaway
The hotel is situated within walking distance to cardiff bay and the town. the room was big enough and the breakfast made a nice touch and set you up for the day.
The staff were so friendly and helpful and really made the trip enjoyable.
December 16, 2012
Rated 5.0 out of 5.0 by Rollo Excellent Stay
Excellent value for money, staff very helpful and great location.
December 10, 2012
Rated 4.0 out of 5.0 by chris1000 Brilliant staff!
The only reason I awarded 2 stars for room and comfort is that the windows had a very serious draft problem (room 122). Unfortunately I forgot to mention it when checking it out because we were in a hurry... the staff raise this hotel above the normal chain hotel; consistently great.
December 5, 2012
Rated 4.0 out of 5.0 by cousin47 Ideal location and friendly staff
Situated by the wharfs within walking distance of both city centre and Mermaid Bay so we could just forget the car during our stay.
Quiet location so no trouble with noisy traffic outside at night.
Very friendly staff, especially at reception.
Rooms are simple but have all you need.
Breakfast provides all you want, even fresh fruit.
Nice restaurant directly next to hotel if you don't want to go far in the evening.
December 4, 2012
Rated 5.0 out of 5.0 by Jennifer15 Great Place to stay
This hotel is a great place to stay, friendly staff, good location and secure parking.
We re-booked to return after we stayed between 15th & 17th Nov as we found the hotel was ideal for our purpose. The weather was awful but it was only a short walk to Cardiff Bay and Dr Who Experience. My husband is an avid fan and was not at all deterred by the 10 minute walk from the hotel. The restaurants in the Dragon Centre are a very short walk. In all we had a wonderful experience.
November 30, 2012
Rated 5.0 out of 5.0 by Jennifer15 Memorable Stay
Found the staff to be very proffessional and courtious, customer service was exceptional. We where made to feel welcome and nothing seemed too much trouble. We had crossed the world to attend the funeral of my father-in law and found your hotel a refuge from the typical Welsh winter weather.
November 30, 2012
Rated 5.0 out of 5.0 by ebby78 Very welcoming staff
All the staff were very professional, exceptionally helpful and interested. The bedroom was clean and did what it said on the tin, Very good location, breakfast had a good selection and internet available just next to the bar area excellent! I would reccomend
November 16, 2012
Rated 5.0 out of 5.0 by MarkW59 Family visit to Cardiff
A modern hotel in an excellent position.
The view out onto the dock from the eating area makes breakfast all the better.
The tables for dining are well set out and not crowded like some hotels.
The hotel really IS in walking distance from Mermaid Quay and the route is flat!
Only downside is having to pay for parking.
November 16, 2012
Rated 4.0 out of 5.0 by Jeanette Car Park
Enjoyed the central location, but it was annoying having to pay for the car park.
October 25, 2012
Rated 5.0 out of 5.0 by Kake Best kept secret in Cardiff!
This is a great value for your stay in Cardiff. The rooms are spacious and very clean. The staff was friendly, warm and welcoming. There's not problem getting to the City Centre, it's a short walk to a City bus that runs frequently. The Harbor area is also an easy walk.
October 24, 2012
Rated 5.0 out of 5.0 Comfortable bed
Stayed 13/14 October to run the Cardiff half marathon. The Hotel arranged for breakfast to be served earlier than stated on the day of the half marathon to accomodate the runners. The beds were very comfy, normally I cant sleep away from home. The staff were very friendly and there was no problems when I asked for extra tea and coffee my room. I would definitely stay again. A good base for Cardiff Bay and Cardiff. Easy access to train station only minutes walk away. Thank you.
October 22, 2012
Rated 5.0 out of 5.0 by chris1000 Very Good Location
Marvellous location overlooking the old inner dock with its ducks and moorhens. Very easy access into the city centre, the bay and all the outlying shops and attractions. The area is also very quiet so you can have the nightlife and leave the screaming behind!
October 16, 2012
Rated 1.0 out of 5.0 by Pat50 Very comfortable stay
comfortable, clean accommodation.Great location, convenient for shops and restaurants in Cardiff Bay..would use again.
October 15, 2012
Rated 5.0 out of 5.0 by steve75 nice hotel
nice hotel, great friendly staff, breakfast a bit basic, and the room had everrything you need only thing people need to know is its not as close to cardiff bay as you think, but wouldn't hesitate in staying there again.
October 14, 2012