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Rated 4.2 out of 5 by 254 reviewers.
Rated 5.0 out of 5.0 by Great Service We stayed here for my daughters birthday so we could go to the Dr Who Experience. The staff (especially Barry) were extremely helpful and told us all the places to visit from a Dr Who perspective (Barry even highlighted them on a map). They wished my daughter happy birthday and gave her a goodie bag (which she loved). All the staff were extremely helpful and polite. They made my daughter feel special. The room was clean and they had put up a sofa bed for my daughter. It was central for both the Dr Who Experience and Cardiff City Centre. Breakfast was good and there was plenty of it. We had an amazing time and I can not thank the staff enough (especially Barry) for their kindness and attention to detail. I would recommend the hotel for families and business alike. Thank you. March 19, 2014
Rated 5.0 out of 5.0 by Friendly Service / Cleanliness Staff were very helpful and friendly, hotel was very clean and tidy March 13, 2014
Rated 2.0 out of 5.0 by Nice staff Unfortunately kept awake by a load of lads please make sure you put groups away from guests that want to sleep ! Didn't get any sleep as these very inconsiderate people were shouting and banging on all the doors ! Staff were great in resolving. Stayed here previously had no problems which is why we choose again. But apprehensive of booking again though need an assurance you try harder not to accept these group booking March 13, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Great staff, made us feel so welcome. Could not find a fault with the room or breakfast, we were bit late coming down for breakfast, but the kitchen staff were so nice and it wasnt a problem. We will stay there again. Diolch March 10, 2014
Rated 4.0 out of 5.0 by Overnight stay Comfortable place and very helpful friendly staff. Better directions to the pub would have been useful as it was a long walk round on the road in the rain and I only realised there was a short cut over the bridge later on! March 10, 2014
Rated 4.0 out of 5.0 by Stay at Cardiff Bay Holiday Inn Express The staff were very helpful and pleasant and willing to go that extra mile to ensure our stay was good. The rooms were very good clean and well maintained The Food was very good re Breakfast I would recommend this hotel to anyone who is looking for accommodations in Cardiff March 10, 2014
Rated 4.0 out of 5.0 by Great staff, but breakfast finishes early Really great staff, quiet location. We missed breakfast midweek as it finishes at 09:30, we were offered fruit and coffee and free parking so not a compliant as such, but could do with a notice on the many breakfast adverts or in the room stating times. Otherwise a great stay (just don't linger in bed!!) March 8, 2014
Rated 5.0 out of 5.0 by Great Location Again we are talking about a Holiday Inn Exp so let's not get excited. This bolt hole is in a great location on the old dock especially if you get a rear room overlooking the water. No Gym facilities but a run round the dock is good or a walk. There is a pub in walking distance or else you have to drive to eat out. They have started charging for parking which you need to watch out for and for which I see no reason. The staff are helpful and the place is clean and tidy. Watch out for the musical coffee machine at breakfast it drives me mad but hay ho February 23, 2014
Rated 5.0 out of 5.0 Amazing service. We loved staying here! The staff at reception were outstanding, they were welcoming and friendly and went out of their way to talk to our children. The room was basic but comfortable. Breakfast was good, with lots of choice. Would highly recommend. February 21, 2014
Rated 5.0 out of 5.0 by Simple, Friendly, Efficient and No Fuss :) If you want a very clean, very friendly and efficient experience then this is the right hotel. The rooms are large and clean and permit a geat nights sleep. Its a very quiet area of Cardiff Bay but still only a short walk to Cardiff's many attractions both in City Centre and the beautiful Cardiff Bay. There is no 5* luxury here but just a smaller friendly quiet hotel which makes a great base for day trips out or work - very recommended. There are plenty of lovely restaurants within easy walking distance so you do not need a fancy restaurant in the hotel. Staff are all friendly but a particular thanks to Kate for her helpfulness and attention to detail. February 21, 2014
Rated 4.0 out of 5.0 by Clean room with lovely staff My son and I were in Cardiff to visit the Doctor Who experience. The hotel was within easy walking distance and the surrounding restaurants and shops were within easy reach. The only criticism I have of our stay was that our room was quite cold as there was a very bad draft from the window. We kept the curtains closed for the duration of our stay but better insulation of the windows would prevent the draft. February 14, 2014
Rated 5.0 out of 5.0 by Weekend away Great hotel for its price. Included breakfast which was lovely. Not far from town about £4.00 each way. And most of all the staff was great. February 13, 2014
Rated 3.0 out of 5.0 by sadly disappointed The hotel is beautifully located, but offered a disappointing experience compared to other holiday inn expresses that we have stayed in. Our room was very cramped for the three of us. You had to climb over my son's bed to get to the window and try to use the hairdryer and kettle. Breakfast was poor, with the hot selection being a really poor standard and dried out croissants. Tables weren't cleared and were dirty. Staff on reception were exceptional though and very thorough, although I was given someone else's invoice on departure! I am still baffled as to why we had to pay for parking, which we have never had to do before. This just seemed cheeky. February 12, 2014
Rated 5.0 out of 5.0 by Great service Stayed with my son for a night. Clean and professional hotel. Satff 10 out of 10. Very happy and will return soon. February 12, 2014
Rated 5.0 out of 5.0 by Would be very happy to stay here again The Holiday Inn Express Cardiff Bay is so well placed to visit the venues in the bay -we were going to the Wales Millenium Centre -and also for walking into Cardiff city centre. The staff were helpful and most pleasant. The room had a comfortable bed with good pillows and a good clean shower. Breakfast was varied and plentiful. Our stay was satisfactory all round. February 10, 2014
Rated 5.0 out of 5.0 by Just the job Superb helpful and friendly staff, makes a great difference. Clean, quiet and comfortable. Good brekkie. Good location away from hustle and bustle but easy access to city. February 7, 2014
Rated 4.0 out of 5.0 by excellent staff, neat hotel - somewhat shabby? I may rate this hotel better, than it actually is. because of the staff which was excellent, serviceminded, problemsolving, the best! The hotel/building itself seems quite new, but run-down at the same time - somehow I think the builders did a bad job or something. The heat in out room didn't work (staff got us a portable unit really fast!), one morning there was no hot water (boiler too small?), the remote for the TV didn't work, windows couldn't close right, so we had to seal them using tissue etc. to keep the wind out... patches on the ceiling from leaks/rain. Minor stuff. Just a lot of small things that add up Overall the stay was fine. Clean room, quiet area, canal-walks to the city center, staff was superb and the breakfast really good. Just good, though. Not perfect. February 5, 2014
Rated 4.0 out of 5.0 by Great little hotel Another excellent stay at this hotel. The room was very clean and we'll appointed. The staff were efficient and very friendly. The breakfast was very good I have paid a lot of money for breakfasts of a poorer quality. February 5, 2014
Rated 5.0 out of 5.0 by Friendly staff and quiet comfortable room. Helpful friendly staff. Lovely quiet room. I had to ask for an additional duvet however as the one provided was very thin. It was difficult to work out how to switch the radiator on - altho there was a note on the wall with instructions. NB. You have to switch on the switch on the radiator plus the switch on the wall nearby. The staff member I asked also had problems with this! One of the lights attached to one side of the double bed was very loose and hanging down. As there was only me it did not matter as I just used the other side of the bed instead. Good choice of buffet breakfast. Pleasant dining room. February 2, 2014
Rated 5.0 out of 5.0 by How to relax! We have stayed at the Holiday Inn Express in Cardiff Bay three times now and have never found either the staff or the accommodation to be any less than great! It's situated in a convenient place for easy access to Cardiff, Swansea and many other places of interest or if you just want to relax then that too is possible in either in your room or the adequate lounge/bar. A restaurant adjacent to the Hotel provides a good menu and good service also. January 27, 2014
Rated 3.0 out of 5.0 by Noisy room; friendly staff Lovely staff, but several issues: room 110 very noisy, with noise of toilets flushing all night (room looks like it's next to a plant room). As a single female traveller I normally expect certain precautions: however my room number was told to me on check in within earshot of other guests and I was not given a room on a higher floor or at the end of a corridor, which other HI's usually do. Also, myself and another traveller were told the same room number by mistake at check in and were both trying to get into the same room at the same time. Slipshod. Room clean and comfortable otherwise. January 25, 2014
Rated 4.0 out of 5.0 by Another good night Another good night was had at this hotel. The room was clean and comfortable. The staff were very pleasant and helpful. The breakfast was excellent being very tasty and fresh. This hotel is excellent for a short visit to Cardiff. It being in a quit location but in easy reach of the city centre January 14, 2014
Rated 4.0 out of 5.0 by Very comfortable and quiet When we arrived we were made to feel welcome. The guy on reception talked us through the facilities. He also provided a map and gave us a good summary of the local facilities together with the events in Cardiff . The rooms were clean and tidy. We had asked for quiet rooms and this request had been acted upon. We spent a very comfortable night. The breakfast consisted of a wide range of cereals and also the basic hot ingredients of a cooked breakfast. The fruit on offer was limited to grapefruit, apples and bananas - what about oranges?!! We enjoyed our stay. January 14, 2014
Rated 5.0 out of 5.0 by Great staff. Good HI express. No bacon. All was good. Staff helpful and friendly. Location a bit dull. Not near anything except a poor (food) pub. No food at HI. No bacon at b'fast. Par for the course. January 14, 2014
Rated 5.0 out of 5.0 by our xmas break lovely hotel in a great place easy get around will be back soon January 8, 2014
Rated 3.0 out of 5.0 Good budget hotel. Cheap, clean and central. Great situation. Great value as included basic but good breakfast. Considering most like hotels can charge £9.50 each and there were 4 of us this was good value. Reception staff were lovely. Everything you need for a comfortable stay. Only downside they charge £5 for carpark - my advice is to park on road outside where no restrictions, plenty of spaces. January 3, 2014
Rated 5.0 out of 5.0 by Pre-New Year visit I have stayed before at this hotel and, if anything, the standards have improved over the years. The hotel is clean, tidy and obviously well-run, with neatly dressed, pleasant staff who are attentive and helpful. The rooms are comfortable and the bathroom was clean and in good order. The breakfast menu does not vary and for some might be not varied enough but when one considers that most people eat far more when away from home it always seems disingenuous to complain. The coffee was reasonable and free newspapers are on hand so I was more than satisfied. I recommend this hotel as an unpretentious, comfortable quiet place to spend a night or two. January 3, 2014
Rated 5.0 out of 5.0 by Ideal Location Excellent Hotel For Cardiff Good staff with a friendly warm welcome. The hotel is comfortable,clean and tidy with good beds and hot showers. The breakfast is an added bonus makes you start the day in a good mood. Ideally Located both to Cardiff Centre ( walking distance ) and the Cardiff Bay with lots of lovely Restaurants and shops. January 2, 2014
Rated 5.0 out of 5.0 by Birthday stay we stayed here in September 2013, a nice hotel , the staff were very friend and very helpful , help us with are bags as my fiancée is disabled , room was very clean and tidy , and very high standard , are coming back soon , as we loved it there January 1, 2014
Rated 5.0 out of 5.0 by Always good value When in Cardiff we always like staying in the holiday inn Schooner way. Good staff with a friendly warm welcome. The hotel is comfortable,clean and tidy with good beds and hot showers. The breakfast is an added bonus before our journey home and after an enjoyable stay. December 27, 2013
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