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Rated 4.2 out of 5 by 267 reviewers.
Rated 4.0 out of 5.0 by Quiet room and comfortable bed Our stay was ideal for visiting the millenium stadium for rugby. The room was very quiet and comfortable. The breakfast room was spacious and much better laid out than some other Holiday Inn Express Hotels. The location was perfect for easy access to restaurants and to Cardiff .The staff were welcoming and friendly. April 25, 2014
Rated 5.0 out of 5.0 by A Lovely Stay!! Excellent stay, staff very helpful and friendly. Check in was smooth with no problems and the room comfortable and clean. I would definitely stay here again if I was visiting Cardiff, the location was great as we were visiting the bay and the city centre, this hotel is located about half way between the two. Lovely Breakfast with enough choice to suit everyone, the staff ensured that everything was topped up. April 21, 2014
Rated 5.0 out of 5.0 by A trip to the Dr Who Experience...made better. We had a really great stay in Cardiff Bay at this hotel. The room itself was very comfortable with my son's sofa bed already made up for us upon arrival, which was one less thing to worry about. The staff were very friendly and helpful and the food at breakfast was nice and plentiful (although the seating might be improved as it was very busy at 8:30am but we managed to find a table). I chose the hotel as it was only a 10-15 minute walk from Cardiff Bay itself where we were visiting the Dr Who Experience - a birthday treat for my son. The reception staff gave me a very clear map and highlighted the best way to get there. The hotel locaition could not have been better either with really pretty views of the river so we enjoyed a nice walk after breakfast before leaving. It was very quiet there. If I ever come back to Cardiff Bay again I will have no problem in staying here again and I would thoroughly you do too. April 17, 2014
Rated 5.0 out of 5.0 by Very enjoyable stay in Cardiff I had a lovely time on my holiday to Cardiff and staying in the Holiday Inn added to the positive experience. The staff were friendly and helpful the food for breakfast was nice and the room was comfortable. Also being a 10 minute walk from Cardiff Bay was really useful, the lady on reception gave me a free map and answered all my questions about what to do in Cardiff. It was very helpful to have friendly knowledgable staff to provide all the informaiotn I needed about my stay in Cardiff. If I every come back to the town I will stay here again. April 15, 2014
Rated 5.0 out of 5.0 by Highly recommend Stayed here for 3 nights and found the hotel to cater for all our needs. Comfortable beds, pillows too. Clean towels every day. Plenty hot water and lovely shower. We slept well and never heard any noise at night. Breakfast catered for all who either preferred a hot or cold breakfast. Good choice of cereals, breads, yogurts and hot or cold drinks. Tables were cleared as soon as was possible and the hotel was kept clean and tidy. If you wished to eat in on an evening there were a selection of take a way menus or there is The Wharf pub next door which we ate in twice and would go again if ever in Cardiff again. The staff were very helpful, polite and go out of their way if you needed assistance, as we did each day for getting a taxi into the City. Would definately stay here again. Thank you HIE Cardiff Bay. April 12, 2014
Rated 4.0 out of 5.0 by Nice Experience Pleasent comfortable time for a quick trip to Cardiff for the Dr Who Experience. Staff excellant & ambience good. April 11, 2014
Rated 4.0 out of 5.0 by Great staff and service Very comfortable clean bedroom and extremely friendly and efficient staff. My only criticism would be the fact that I am a light sleeper and I found it quite noisy at night. The walls seem to be very thin!! April 9, 2014
Rated 3.0 out of 5.0 by Great service but facilities let it down Staff provided an excellent level of friendly service far above that expected at a mid range hotel. Beds were comfortable, room clean and WIFI free and fast. Unfortunately, the shower was just an awful trickle with no bath alternative, breakfast could have been better (although it was free) and charging for the car park is totally unjustified given the location. The website says it is because of the CCTV security provided but to be honest I can't imagine this is necessary in this sleepy area of Cardiff! April 5, 2014
Rated 4.0 out of 5.0 by Reasonable value quiet location but a little difficult to find due to labyrinthine road pattern in the surrounding new housing district. Very helpful staff e.g. was able to borrow an extension lead. Note no electric socket on one side of bed so left with no option but to run cable across room. Bed large enough but unusually two pillows both very thick for each person -too high. Breakfast was quite good but not as much choice as many other Holiday Inn Express Es e.g. Rotherham North as only four cereals, no pastries and only grapefruit. Hot food replaced well and scrambled eggs well cooked. 10mins walk to Cardiff Bay station 15 to Cardiff Central station no 6 bus stops reasonably close. April 3, 2014
Rated 4.0 out of 5.0 by Breakfast rush Very pleasant stay. The only negative was Saturday breakfast where, at 8.30am, it resembled the school dinner queue. No cutlery, the milk machine ran dry, people and mess everywhere and I gave up waiting for the mugs next to the coffee machine to be replenished and went back to my room for an instant coffee. Sunday at 7am was, needless to say, a much more relaxed affair... April 2, 2014
Rated 4.0 out of 5.0 by Hotel needs a re-vamp before i start i have had this discussion with the manager of the hotel, so this is already known. The hotel is in need of a bit of TLC.They are in the process of changing the windows, but we had a draught in the room, the toilet did not flush & the shower was week in the extreme.No point in de-camping to another room as we were only staying for 2 x nights & only sleeping in the room.If we were spending more time there would have requested a room change for sure. Staff as always very pleasant & the eatery across the bridge (the wharf) very good value food & nice atmosphere. Would return as hotel in general very good, but do object to having to pay an additional £ 5.00 per night to park in the car park (should be free for residents) March 30, 2014
Rated 2.0 out of 5.0 by Car park Charges I am a Platinum Elite Priority Club member, so do stay in a lot of Holiday Inns. I was disgusted to find that there is an overnight car park charge of £5, when the hotel is not that close to the city centre. On a matter of principal I will not stay here again, but use the Newport hotel where car parking is free. I can understand hotels that charge where they can be open to abuse by locals leaving their cars in the car park for free, but you have barriers and it is coded so why charge? The rest of my stay was fine, the staff are very pleasant, and the room very clean. March 25, 2014
Rated 4.0 out of 5.0 by Excellent facilities and location This is a well located hotel with easy walkable (10 -15 mins)access to the Cardiff Bay area. A bit further to walk into the City Centre. Good facilities, comfortable, clean well appointed rooms and excellent staff and service. Free wi-fi in the rooms. Car parking available but they simply cannot resist the easy money from charging to park - disappointing and paltry. March 22, 2014
Rated 5.0 out of 5.0 by Great Service We stayed here for my daughters birthday so we could go to the Dr Who Experience. The staff (especially Barry) were extremely helpful and told us all the places to visit from a Dr Who perspective (Barry even highlighted them on a map). They wished my daughter happy birthday and gave her a goodie bag (which she loved). All the staff were extremely helpful and polite. They made my daughter feel special. The room was clean and they had put up a sofa bed for my daughter. It was central for both the Dr Who Experience and Cardiff City Centre. Breakfast was good and there was plenty of it. We had an amazing time and I can not thank the staff enough (especially Barry) for their kindness and attention to detail. I would recommend the hotel for families and business alike. Thank you. March 19, 2014
Rated 5.0 out of 5.0 by Friendly Service / Cleanliness Staff were very helpful and friendly, hotel was very clean and tidy March 13, 2014
Rated 2.0 out of 5.0 by Nice staff Unfortunately kept awake by a load of lads please make sure you put groups away from guests that want to sleep ! Didn't get any sleep as these very inconsiderate people were shouting and banging on all the doors ! Staff were great in resolving. Stayed here previously had no problems which is why we choose again. But apprehensive of booking again though need an assurance you try harder not to accept these group booking March 13, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Great staff, made us feel so welcome. Could not find a fault with the room or breakfast, we were bit late coming down for breakfast, but the kitchen staff were so nice and it wasnt a problem. We will stay there again. Diolch March 10, 2014
Rated 4.0 out of 5.0 by Overnight stay Comfortable place and very helpful friendly staff. Better directions to the pub would have been useful as it was a long walk round on the road in the rain and I only realised there was a short cut over the bridge later on! March 10, 2014
Rated 4.0 out of 5.0 by Stay at Cardiff Bay Holiday Inn Express The staff were very helpful and pleasant and willing to go that extra mile to ensure our stay was good. The rooms were very good clean and well maintained The Food was very good re Breakfast I would recommend this hotel to anyone who is looking for accommodations in Cardiff March 10, 2014
Rated 4.0 out of 5.0 by Great staff, but breakfast finishes early Really great staff, quiet location. We missed breakfast midweek as it finishes at 09:30, we were offered fruit and coffee and free parking so not a compliant as such, but could do with a notice on the many breakfast adverts or in the room stating times. Otherwise a great stay (just don't linger in bed!!) March 8, 2014
Rated 5.0 out of 5.0 by Great Location Again we are talking about a Holiday Inn Exp so let's not get excited. This bolt hole is in a great location on the old dock especially if you get a rear room overlooking the water. No Gym facilities but a run round the dock is good or a walk. There is a pub in walking distance or else you have to drive to eat out. They have started charging for parking which you need to watch out for and for which I see no reason. The staff are helpful and the place is clean and tidy. Watch out for the musical coffee machine at breakfast it drives me mad but hay ho February 23, 2014
Rated 5.0 out of 5.0 Amazing service. We loved staying here! The staff at reception were outstanding, they were welcoming and friendly and went out of their way to talk to our children. The room was basic but comfortable. Breakfast was good, with lots of choice. Would highly recommend. February 21, 2014
Rated 5.0 out of 5.0 by Simple, Friendly, Efficient and No Fuss :) If you want a very clean, very friendly and efficient experience then this is the right hotel. The rooms are large and clean and permit a geat nights sleep. Its a very quiet area of Cardiff Bay but still only a short walk to Cardiff's many attractions both in City Centre and the beautiful Cardiff Bay. There is no 5* luxury here but just a smaller friendly quiet hotel which makes a great base for day trips out or work - very recommended. There are plenty of lovely restaurants within easy walking distance so you do not need a fancy restaurant in the hotel. Staff are all friendly but a particular thanks to Kate for her helpfulness and attention to detail. February 21, 2014
Rated 4.0 out of 5.0 by Clean room with lovely staff My son and I were in Cardiff to visit the Doctor Who experience. The hotel was within easy walking distance and the surrounding restaurants and shops were within easy reach. The only criticism I have of our stay was that our room was quite cold as there was a very bad draft from the window. We kept the curtains closed for the duration of our stay but better insulation of the windows would prevent the draft. February 14, 2014
Rated 5.0 out of 5.0 by Weekend away Great hotel for its price. Included breakfast which was lovely. Not far from town about £4.00 each way. And most of all the staff was great. February 13, 2014
Rated 3.0 out of 5.0 by sadly disappointed The hotel is beautifully located, but offered a disappointing experience compared to other holiday inn expresses that we have stayed in. Our room was very cramped for the three of us. You had to climb over my son's bed to get to the window and try to use the hairdryer and kettle. Breakfast was poor, with the hot selection being a really poor standard and dried out croissants. Tables weren't cleared and were dirty. Staff on reception were exceptional though and very thorough, although I was given someone else's invoice on departure! I am still baffled as to why we had to pay for parking, which we have never had to do before. This just seemed cheeky. February 12, 2014
Rated 5.0 out of 5.0 by Great service Stayed with my son for a night. Clean and professional hotel. Satff 10 out of 10. Very happy and will return soon. February 12, 2014
Rated 5.0 out of 5.0 by Would be very happy to stay here again The Holiday Inn Express Cardiff Bay is so well placed to visit the venues in the bay -we were going to the Wales Millenium Centre -and also for walking into Cardiff city centre. The staff were helpful and most pleasant. The room had a comfortable bed with good pillows and a good clean shower. Breakfast was varied and plentiful. Our stay was satisfactory all round. February 10, 2014
Rated 5.0 out of 5.0 by Just the job Superb helpful and friendly staff, makes a great difference. Clean, quiet and comfortable. Good brekkie. Good location away from hustle and bustle but easy access to city. February 7, 2014
Rated 4.0 out of 5.0 by excellent staff, neat hotel - somewhat shabby? I may rate this hotel better, than it actually is. because of the staff which was excellent, serviceminded, problemsolving, the best! The hotel/building itself seems quite new, but run-down at the same time - somehow I think the builders did a bad job or something. The heat in out room didn't work (staff got us a portable unit really fast!), one morning there was no hot water (boiler too small?), the remote for the TV didn't work, windows couldn't close right, so we had to seal them using tissue etc. to keep the wind out... patches on the ceiling from leaks/rain. Minor stuff. Just a lot of small things that add up Overall the stay was fine. Clean room, quiet area, canal-walks to the city center, staff was superb and the breakfast really good. Just good, though. Not perfect. February 5, 2014
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