Rated 4.1 out of 5 by 149
Rated 4.0 out of 5.0 by Jonnyalfa Pleasant staff
An affordable hotel staffed by pleasant and helpful people. Excellent breakfast choice included in our rate. Just slightly let down by the lack of a bath and a rather uncomfortable sofa bed.
June 4, 2013
Rated 5.0 out of 5.0 by EccleshallSusie A little gem
The hotel was very clean & the rooms warm & comfortable, it was very quiet so we had a good sleep. The hotel ia short walk from the fantastic attractions that Cardiff has to offer, but if you dont want to walk a taxi is less than a £5. However the best thing about this hotel was the staff everyone was very warm & friendly & they all went out of their way to ensure we had a great stay. Well done holiday inn you could teach other places a thing or 2.
May 29, 2013
Rated 3.0 out of 5.0 by Laika Ok Hotel. Forget the WiFi
Hotel staff are very good. Hotel is clean but noisy. The food next door is appalling. This is about the third time I have had to suffer a lot of noise from other guests. The most annoying part is the WiFi. Thought I would pay extra and get he wifi. I feel ripped off. I have an app that measures the download spread and I was so angry I took a screen shot. After three tests the highest speed I achieved was 0.6mps that is not far off the old dial up connection. Not much you can do with that speed so switched back to 3G at just under 2mps. Spent around 20+ nights here over the last year, time to try somewhere else.
May 28, 2013
Rated 5.0 out of 5.0 by crazychris33 Nice surrroundings and view, friendly staff
The hotel was clean and inviting. The reception staff was very friendly and helpful.
I would recommend this hotel and I would stay there again.
May 20, 2013
Rated 4.0 out of 5.0 by FanaticFanGirl Not Bad!
Overall my experiences so far is very satisfying. Especially since there was someone in the reception to check in when it was 3 in the morning. Comfortable beds, clean rooms and bathrooms and most importantly friendly and helpful staff members!
If I had to say anything bad, it would be because there is no free wifi.
May 8, 2013
Rated 2.0 out of 5.0 by burek Old furniture, windows cannot be opened, breakfast is bellow average
The hotel is in a nice peaceful location, however, to far by foot either to the city center or to "Marmaid quay". Meaning the location is not a good choice if you are in Cardiff for sightseeing and wants to do it on foot instead by car. Secondly: the rooms need some refreshment/modernisation, especially the windows in the hotel rooms. They cannot be opened, so if you want some fresh air - it's impossible. The breakfast is bellow average (the scrambled eggs and the sausage where cooked hours earlier; no fresh fruit, no cheese or meet/salami platter).
All in all: I expected from Holiday in Express a higher standard and was a litlle bit disapointed.
The positive side is the very friendly and helpfull staff!
During my visit in the UK I had also the opurtunity to stay in three different hotels of a major UK low price hotel chain, sorry to say, but they where better then the "Cardiff Bay".
May 7, 2013
Rated 5.0 out of 5.0 by John6 Friendly and efficient service
Our second stay at this hotel and again we found clean rooms and friendly and attentive staff at reception and at breakfast where food was replenished and tables cleared promptly by the staff. The only issue we had was not with the hotel but the people who stay there and eat junk food in the car park and throw their rubbish on the floor. It is unsightly and off putting when arriving. Fortunately it was cleared up by staff in the morning as we left. It might be an idea to put litter bins in the car park by the entrance and hope the pigs who do the littering put their rubbish in them. Otherwise a very pleasant stay. We wouldn't let this put us off staying again in the future.
May 2, 2013
Rated 4.0 out of 5.0 by SilverFox2 Business trip - perfect
Everything as dscribed - minor houskeeping issue quickly resolved. Recommended
April 23, 2013
Rated 5.0 out of 5.0 by Rich82 Comfortable stay
I've stayed at this hotel a number of times over the last few years whilst on business in Cardiff and have always found the staff friendly and helpful and hotel ideal for my needs. The hotel services (TV, broadband etc) are fine and the breakfast selection is ok - typical for the Express chain. The car park is large and secure and the hotel is ideally situated for evenings/meals at The Bay - it's around a 10-15 minute stroll. The beds and rooms are comfortable. and many give a lovely view over Atlantic Wharf.
April 22, 2013
Rated 5.0 out of 5.0 by Milly3 Relaxing break
We enjoyed staying at this hotel. Staff very friendly and helpful. It would be a great advantage, however, if there was a simple evening menu available. Having no food meant no atmosphere in the Hotel in the evening as it was empty. But we will be returning.
April 21, 2013
Rated 4.0 out of 5.0 by Richard2302 Good service - nice room
Room was very clean and comfortable. Good location with nice staff.
April 20, 2013
Rated 5.0 out of 5.0 by Mart1975 Excellent Hotel
We stayed here in a family room with our 7 month old son and our 3½ year old, obviously staying a hotel room with 2 children isn't easy but the staff were brilliant and couldn't do enough for us,
Would recommend to anyone
April 19, 2013
Rated 5.0 out of 5.0 by macmk Pleasant Staff and clean and tidy room
Real pleasure staying here, staff very pleasant and hotel within easy reach of City Centre and Cardiff Bay
April 19, 2013
Rated 5.0 out of 5.0 by littlet Friendly staff..
Great stay, express breakfast good (would of liked more choice on cereal, but that's just me!) fresh and everything I needed to start the day! went with family and kids enjoyed the breakfast too.
We didn't have a car but walked to town centre and mermaid quay which wasn't to bad a walk into town but wouldn't do it late at night!.
April 16, 2013
Rated 5.0 out of 5.0 by MrMartin HI Express Cardiff
Excellant staff very helpful. Rooms as you would expect. Internet in great room.
Only point to make is they do not do food in the evening and pub next door stops serving at 9 so if you are arriving late make sure you are fed or the only option is to order in a takeaway. Staff able to supply menus and will ring for you
April 8, 2013
Rated 4.0 out of 5.0 by Krenzy Amazingly friendly staff
Our family, including 2 children aged 6 and under, stayed in a family room in this hotel for 5 nights.
The staff could not have been more helpful or friendly. My children even wrote a thank you note to the desk staff!
The room was comfortable and very clean. Breakfast was more than adequate and set us all up nicely for a day's exploring.
The hotel's location is very convenient for exploring the Bay area and close to the city centre.
My sole complaint was the lack of free Wi-Fi especially as there was no BT open world we could access in the area.
April 4, 2013
Rated 3.0 out of 5.0 by Jeanette Noisy Road
Water view bedroom, was very noisy from a road.
Bathroom very cold
No bread for toast one morning
We do generally enjoy out stays at Holiday Inn properties, this one seems to be a little tired.
March 28, 2013
Rated 5.0 out of 5.0 by Kris07 very helpful staff
Very friendly staff. No problems at all.
Location not ideal as quite a walk to city centre or the bay.
March 23, 2013
Rated 5.0 out of 5.0 by Splash Great customer experienc
Karen and her team made us feel very welcome and ensured our stay over the Wales v England match was very comfortable, great customer service - thank you.
March 22, 2013
Rated 1.0 out of 5.0 by waynetaylor2561 poor
Was not very impressed with my stay and will certainly not stay at that holiday inn express again
March 16, 2013
Rated 5.0 out of 5.0 by Littlepumpy2 Great location, excellent all rounder!
I booked my 75 year old mum tickets to see a show at St Davids Hall. Due to her age, the cold time of year, late finish of show and athritis I sought out overnight stay close by. This was the best choice I could have made. Taxi cost £4.20 to the hotel.It is about 15-20 mins walk otherwise. I explained my mum's age and severe athritis to the hotel and requested they allocate an easy room with a view. They kindly remembered and mum's room was on the ground floor with a beautiful room overlooking the marina. She saw swans and ducks in the morning swimming by! Mum said the staff could not do enough to help (especially the kind Scottish lady), the linen was crisp and fresh, the room very clean and comfortable with lovely furniture, decor etc and a wonderful breakfast selection which tasted as good as it looked. She loved it so much she plans another visit with friends later on in the year. I took a gamble not having been there myself and as this was my mum's Christmas present, I was a little apprehensive given her age and health too. I am thrilled at the result. Mum was gushing when she came home, like an excited little girl. I can't thank you all enough. Bless you. Please know how grateful and appreciative I am. You are doing a great job, please keep doing it. Big pat on the backs and I will definitely be putting more custom your way. Any chance of a discount?!
March 5, 2013
Rated 1.0 out of 5.0 by Leek Disappointing; a poor Holiday Inn Express experience
This Holiday Inn Express fell short of the usual quality and value for money one can usually experience at a Holiday Inn Express.
The lift could not function because it was allegedly expecting a spare part from Germany. The room had an unpleasant odour about it upon arrival. Breakfast was a huge disappointment. There were not enough tables to accommodate everyone and those available were too close together which made access to and from a nightmare, The hot breakfast did not include tomatoes or baked beans and everything kept running out and guests had to wait for replenishments. I was even invited to drink orange juice out of a mug because there were no glasses available.
February 24, 2013
Rated 3.0 out of 5.0 by owen22 clean
Clean,good value for money. Noisy neighbours,have been waken up at 11pm,12pm,2am!!
February 17, 2013
Rated 3.0 out of 5.0 by gti210ps mixed experience
Stayed at the HIE for 6 nights. I've stayed at Holiday Inns across Europe and the UK (e.g. Madrid, Barcelona, Cardiff, Edinburgh, Manchester) so my comments reflect a comparison to my previous experiences.
Priority Club points
excellent location, 15 min. walk from city center and 10 min walk from Cardiff bay. Being on the riverside offers amazing scenery.
Staff: extremely kind and helpful, one of the best I've come across.
Cleanliness: clean and tidy rooms.
No free internet, it's the first Holiday Inn I've been to that charges internet. I think this is really poor, especially given that there was free wi fi elsewhere, e.g. in the city's shopping center.
Elevator was broken for the last 3 days, wasn't fixed before I left, the hotel could have offered something to compensate customers who stayed on floors 1, 2 etc.
Breakfast: typical English breakfast. Not to my liking, I only had a glass of juice every morning. I realize it's a hotel in the UK but it could offer a wider variety of continental breakfast to satisfy travelers from other countries - even boiled eggs could make a difference.
TV channels: really limited, only the 5 or 6 free to view ones, no sky channels, again this was the first time I've seen this at a Holiday Inn worldwide, even the Madrid and Barcelona Holiday Inns I visited last year had full coverage of Sky channels so I expected the UK hotels to keep up with that.
Bed: not the most relaxing ever but I was beat by the time I went to bed so that wasn't much of a deal. Not a great variety of pillows.
February 17, 2013
Rated 3.0 out of 5.0 by Hels47 Great friendly staff.
Stayed in a family room 2 adults and One child aged 15.The sofa bed had been folded down into a double bed, so unable to access the window without standing on the sofa bed. The double bed was uncomfortable with a dip in the middle. With the sofa bed folded down it made the accessible space limited for a family room..on the plus side a nice view of the canal and the shower was good.The staff were friendly and the taxis reasonably priced, with local amenities a 10 minute walk away into the bay.
February 16, 2013
Rated 3.0 out of 5.0 by RobsdaSilva You get what you pay for
lovely welcome from friendly staff.
Beds very comfy.
Bathroom dates and very average shower.
Thin walls therefore very noisy in the morning.
February 7, 2013
Rated 4.0 out of 5.0 by Hewey Nice location and pleasant staff
I have stayed at this hotel for the last 2 weeks for business and although the weather was atrocious, the staff were great and could not be more obliging.
They have a handy takeaway menu as well for those who do not fancy going out.
It would be nice to have the choice of a few more TV channels though.
You cannot fault the bedrooms - they are in very good order.
February 1, 2013
Rated 4.0 out of 5.0 by ginger16 ideal location
good clean, well equipt room. ideal location for Cardiff Bay & cardiff city centre to walk. but nice & quiet area. Pleasent staff. Breakfast a little on the minimal side. But would still stay here again.
January 27, 2013
Rated 5.0 out of 5.0 by LynneT Helpful staff and comfortable bed
The member of Staff at reception was exceptionally helpful as nothing was too much trouble for him. The bed was the most comfortable I have ever slept on in an hotel - could have stayed there all day. The only small issue was no bacon for breakfast,. but all in all a very pleasant stay.
January 18, 2013
Rated 1.0 out of 5.0 by Paul7 Thin pillows and duvet
Very boor bedding made for an uncomfortable night and no bath in the room was a huge disappointment
January 18, 2013