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Rated 4.2 out of 5 by 256 reviewers.
Rated 5.0 out of 5.0 by Excellent service I don't usually write reviews, but I felt that I should on this occasion. The gentleman who checked me in was an absolute star. Very welcoming, and very informative. I'm really sorry that I cannot remember his name, as he deserves credit. On the down side, the sausages were the worst that I have ever tasted! July 23, 2013
Rated 3.0 out of 5.0 by Very small room for a family We were to be a family of four - ended up just one adult and one child. The room would have been way too small for this - was very cramped - the child bed was a sofa bed and extremely uncomfortable. Breakfast was included - very basic - would only book again if on a very good rate and a larger room was offered with decent beds July 21, 2013
Rated 4.0 out of 5.0 by Value for money Great location, friendly staff, rooms as expected. July 19, 2013
Rated 5.0 out of 5.0 by Helpful friendly staff This was a perfect venue for an over night stay particularly to attend Graduation event at the Millenium Centre at Bay. Staff were very helpful and flexible - was able to have room early which was welcoming after a long, hot car journey! Breakfast was varied and good quality July 18, 2013
Rated 5.0 out of 5.0 by great place to stay Not only is the hotel central, the staff are friendly and helpful. the rooms were comfortable and cool in this hot weather, ideal to relax after a enjoyable hot day. The room was also very clean. thanks for making our stay enjoyable and relaxed. this was our second visit to your hotel and both times have been excellent. Thank you so much. July 17, 2013
Rated 5.0 out of 5.0 by Excellent customer service I came to Cardiff with my 7 year old Grandson , from the moment we arrived we were made to feel welcome. Tom, on reception , checked us in and chatted to my Grandson about the Dr Who Experience we were there to visit. I had a bit of trouble with the wifi so the girl on reception sorted that out for me with out making me feel it was a problem for her. The room was very comfortable and clean, and breakfast was lovely and relaxed. The pub next door had staff that were just and friendly and made the weekend perfect if I am in Cardiff again I would definitely stay here again. July 12, 2013
Rated 5.0 out of 5.0 by Big Professor Good location; will return for the Opera. Nothing more need be said July 12, 2013
Rated 5.0 out of 5.0 by Just what we were looking for Family of four with two teenage children. When the sofa was pulled out for them to share there was not a great deal of room to move but we really only needed a place to sleep. The room was clean and beds comfortable, location was beautiful. We were able to walk to the Millenium Centre, and The Doctor Who Experience which was the reason for our visit. Would recommend to anyone. July 12, 2013
Rated 4.0 out of 5.0 by Saturday night Another stay at Cardiff Bay, highlight were the very helpful and friendly reception staff, everything else was standard Express, but special mention for the staff, all lovely June 28, 2013
Rated 5.0 out of 5.0 by No1 Place To Stay In Cardiff Excellent location great rooms very clean bright refreshing breakfast room overlooking the lake convenient parking friendly helpful staff the only place to stay in Cardiff. June 19, 2013
Rated 4.0 out of 5.0 by Usual Good standard of service Our regular stay . . . . . just to visit the Heath hospital. Every 3 months we need to be here, so Holiday Inn x is very right and the staff are the best part, they are just good. However, I'm not sure about the building! The windows need replacing, if it was my house I'd replace them now. They are draughty and do not shut 100%, there ae bits of tape over the tops to stop drafts. The lighting could well be improved, in the bathroom there is a need for better lighting, the downlighters cast a shadow when shaving or make up etc. The lights in room are dim - a bit like Poland during 1985 ! However, my criticism will not stop us staying here. It's an ideal location for us, just wish the big bosses would 'upgrade' the place to match the staff who are 100%. Cheers! June 19, 2013
Rated 4.0 out of 5.0 by Cardiff Had a room over looking the water which was nice. Large room, clean with all the usual things inside. Breakfast was ok, not the best ive had in a Holiday Inn Express. Down side was being charged £5.00 to park on top of the room charge. Free parking available on the road outside. Only a short walk to Cardiff Bay and a good variety of bars and restaurants June 14, 2013
Rated 5.0 out of 5.0 by Very friendly staff with a warm welcome. We really enjoyed staying at the Holiday Inn Express, Cardiff Bay. Staff were friendly, helpful and the room was very clean and comfortable. June 9, 2013
Rated 5.0 out of 5.0 by Holiday Inn Cardiff Room was excellent had a great nights sleep in the comfortable bed Staff went out of their way to help I would recommend this hotel to any one June 9, 2013
Rated 4.0 out of 5.0 by adequate for our needs and friendly staff Stayed one night in a family room with my husband and two children. The staff were very welcoming and we were able to check in an hour before the scheduled time. Great service from staff on reception desk, providing a map and directions for where we wanted to go. Comfortable bed, although space very limited once the sofa bed was set up for the children. However we only stayed for one night so that wasn't too much of an issue. Took us a little while to find the hotel initially, but then it was an easy walk to Cardiff Bay where the were ample bars and restaurants to choose from. Breakfast was a little basic, and not easy to manoeuvre around the breakfast room once it was full, but again for just one night this wasn't too much of an issue. Overall a comfortable, clean hotel with attentive staff. Cost for a family room very favourable compared to some other hotels in the Cardiff Bay area. I would stay here again. June 6, 2013
Rated 5.0 out of 5.0 by Fabulous service & great location Cannot fault the staff and service at this Holiday Inn. We only spent one night here but found it an excellent base to explore Cardiff City Centre. About 20 minutes walk (with two children!!) to the Dr Who Experience and 15 minutes to the town centre, but this was fine by us. Nice quiet location and good selection at breakfast. Once again thanks to the staff - full marks for their help and friendliness. June 5, 2013
Rated 4.0 out of 5.0 by Great for visiting Cardiff Booked two (reward) nights here so that we could visit Cardiff during the half term break. The hotel is a standard HIE, clean, tidy and including the all important buffet breakfast (very good when feeding a family of four!) The location is perfect for visiting Cardiff and the bay, with it being an easy walk to the bay and it's attractions. We had a great time, and even if the room was a little 'cosy' when there were four of you in there, we would use this hotel again for a visit to Cardiff. I only have two gripes: 1 - £5/day parking on what looks like the hotels own property/car park. 2 - Zero benefits for PC members. Understandably, room upgrades are out of the question, but other HIE I've stayed at have offered, amongst other things, free wifi, drinks, free parking, gym access or discount vouchers at local restaurants. It was a shame that HIE Cardiff Bay was the first IHG group hotel I've stayed at that did not offer anything. June 4, 2013
Rated 4.0 out of 5.0 by Pleasant staff An affordable hotel staffed by pleasant and helpful people. Excellent breakfast choice included in our rate. Just slightly let down by the lack of a bath and a rather uncomfortable sofa bed. June 4, 2013
Rated 5.0 out of 5.0 by A little gem The hotel was very clean & the rooms warm & comfortable, it was very quiet so we had a good sleep. The hotel ia short walk from the fantastic attractions that Cardiff has to offer, but if you dont want to walk a taxi is less than a £5. However the best thing about this hotel was the staff everyone was very warm & friendly & they all went out of their way to ensure we had a great stay. Well done holiday inn you could teach other places a thing or 2. May 29, 2013
Rated 3.0 out of 5.0 by Ok Hotel. Forget the WiFi Hotel staff are very good. Hotel is clean but noisy. The food next door is appalling. This is about the third time I have had to suffer a lot of noise from other guests. The most annoying part is the WiFi. Thought I would pay extra and get he wifi. I feel ripped off. I have an app that measures the download spread and I was so angry I took a screen shot. After three tests the highest speed I achieved was 0.6mps that is not far off the old dial up connection. Not much you can do with that speed so switched back to 3G at just under 2mps. Spent around 20+ nights here over the last year, time to try somewhere else. May 28, 2013
Rated 5.0 out of 5.0 by Nice surrroundings and view, friendly staff The hotel was clean and inviting. The reception staff was very friendly and helpful. I would recommend this hotel and I would stay there again. May 20, 2013
Rated 4.0 out of 5.0 by Not Bad! Overall my experiences so far is very satisfying. Especially since there was someone in the reception to check in when it was 3 in the morning. Comfortable beds, clean rooms and bathrooms and most importantly friendly and helpful staff members! If I had to say anything bad, it would be because there is no free wifi. May 8, 2013
Rated 2.0 out of 5.0 by Old furniture, windows cannot be opened, breakfast is bellow average The hotel is in a nice peaceful location, however, to far by foot either to the city center or to "Marmaid quay". Meaning the location is not a good choice if you are in Cardiff for sightseeing and wants to do it on foot instead by car. Secondly: the rooms need some refreshment/modernisation, especially the windows in the hotel rooms. They cannot be opened, so if you want some fresh air - it's impossible. The breakfast is bellow average (the scrambled eggs and the sausage where cooked hours earlier; no fresh fruit, no cheese or meet/salami platter). All in all: I expected from Holiday in Express a higher standard and was a litlle bit disapointed. The positive side is the very friendly and helpfull staff! During my visit in the UK I had also the opurtunity to stay in three different hotels of a major UK low price hotel chain, sorry to say, but they where better then the "Cardiff Bay". May 7, 2013
Rated 5.0 out of 5.0 by Friendly and efficient service Our second stay at this hotel and again we found clean rooms and friendly and attentive staff at reception and at breakfast where food was replenished and tables cleared promptly by the staff. The only issue we had was not with the hotel but the people who stay there and eat junk food in the car park and throw their rubbish on the floor. It is unsightly and off putting when arriving. Fortunately it was cleared up by staff in the morning as we left. It might be an idea to put litter bins in the car park by the entrance and hope the pigs who do the littering put their rubbish in them. Otherwise a very pleasant stay. We wouldn't let this put us off staying again in the future. May 2, 2013
Rated 4.0 out of 5.0 by Business trip - perfect Everything as dscribed - minor houskeeping issue quickly resolved. Recommended April 23, 2013
Rated 5.0 out of 5.0 by Comfortable stay I've stayed at this hotel a number of times over the last few years whilst on business in Cardiff and have always found the staff friendly and helpful and hotel ideal for my needs. The hotel services (TV, broadband etc) are fine and the breakfast selection is ok - typical for the Express chain. The car park is large and secure and the hotel is ideally situated for evenings/meals at The Bay - it's around a 10-15 minute stroll. The beds and rooms are comfortable. and many give a lovely view over Atlantic Wharf. April 22, 2013
Rated 5.0 out of 5.0 by Relaxing break We enjoyed staying at this hotel. Staff very friendly and helpful. It would be a great advantage, however, if there was a simple evening menu available. Having no food meant no atmosphere in the Hotel in the evening as it was empty. But we will be returning. April 21, 2013
Rated 4.0 out of 5.0 by Good service - nice room Room was very clean and comfortable. Good location with nice staff. April 20, 2013
Rated 5.0 out of 5.0 by Excellent Hotel We stayed here in a family room with our 7 month old son and our 3½ year old, obviously staying a hotel room with 2 children isn't easy but the staff were brilliant and couldn't do enough for us, Would recommend to anyone April 19, 2013
Rated 5.0 out of 5.0 by Pleasant Staff and clean and tidy room Real pleasure staying here, staff very pleasant and hotel within easy reach of City Centre and Cardiff Bay April 19, 2013
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