Rated 4.2 out of 5 by 305
Rated 3.0 out of 5.0 by chem2013 Fundamentals Lacking
The one highlight of my stay at this property was the good nature and warmth of the man at the front desk when I checked-in. Other than him, it was at best a fair-to-good stay.
There was no toilet paper on the roll, and the trash can meant for the bathroom was sitting out by the closet near the door to the hallway. The room had an appearance that whoever was assigned to clean it that day was in a rush.
The young woman at the front desk the morning I checked out seemed about as interested in her guests as a vegetarian would be in a t-bone steak.
The breakfast was average. Every carton of milk was set to expire that very day. They obviously don't put much effort into keeping their dairy products fresh.
The property is in serious need of upgrading and rooms could use a good deep cleaning. I won't be staying here next time I'm in Charleston.
October 27, 2013
Rated 5.0 out of 5.0 by Herdalum86 GREAT LOCATION FOR CIVIC CENTER EVENTS
This hotel is literally right across the street from the Charleston Civic Center. Parking lot is attended on concert night so only registered guests have access to parking, Beat the traffic and the drive home afterwards! Hotel is modern, the rooms are spacious, and the breakfast has all of the usual HIE features, The Charleston Towne Center Mall is only a short walk, as well.
October 22, 2013
Rated 5.0 out of 5.0 by pam1961 Great guest relations!
First of all, let me say this was our first stay here. We chose it for it's close proximity to the Civic Center. We were very pleased from our first encounter with the staff. I had to call for directions, more than once, and was assisted by front desk staff, James. He was so patient and kind and continued to be kind and helpful throughout our stay. We also left something behind and had to call back. The staff there was very helpful and had our item shipped to us quickly. We would definitely recommend this hotel to anyone looking for a nice place. The bed was very comfortable and our party was pleased with the hot breakfast. Hope to return in the future...especially if RASCAL FLATTS come back to town!!
October 22, 2013
Rated 5.0 out of 5.0 by foxpoint99 Great location and excellent staff
Love the location. Close to the civic center (across the street) along with the Newtown Mall adjacent to the civic center. Close to the river walking path and many places to eat. What more could you ask. If there is anything you need, the hotel staff is always eager to help you. Very relaxed atmosphere and always a great breakfast.
October 20, 2013
Rated 5.0 out of 5.0 by foxpoint99 Looking forward to my stay next week
I have selected this particular hotel to stay in over a period of at least 6 months. I have never met such a polite and helpful staff in my 8+ years of traveling with my company. All I have to do is ask, and they do what is needed to take care of my requests. I have really enjoyed staying here, and I'm sure the next 5 months will be as pleasant. The breakfast continues to be a real highlight. Me and my coworker look forward to breakfast daily. And the location could not be better. With the civic center across the street, and the shopping mall next to it, along with many good places to eat within walking distance. Thanks Holiday Inn Express staff for the great times being away from home.
October 13, 2013
Rated 3.0 out of 5.0 by cidney49 Great Hotel, Noisy Guests
The room was very nice. I'm not sure what was going on at the hotel the night I stayed there, but at 2:30AM people were going up and down the hallway on the first floor, yelling and being obnoxious by banging on doors etc.
The only thing I would pass along about the room (#127) is that the toilet handle is so loose, I worried about flushing it. The toilet was running when we first went into the room and we had to take the top of the tank off and jiggle the float, to make it stop.
Your person at the desk....I believe his name is James...is very personable and is an asset to your organization.
October 11, 2013
Rated 5.0 out of 5.0 by Pen4n6 Would recommend - yes!
The front desk clerk on duty recommended the Tidewater Grill if we wanted a great dinner. He was right - it was delicious. He also mentioned that we could walk safely through downtown, but we discovered we could walk most of the way through the mall. Did a bit of shopping while there!
Quiet and clean. Breakfast staff suggested if we wait a minute or two, she would bring out fresh eggs, which were hot and delicious!
October 11, 2013
Rated 5.0 out of 5.0 by Ladybug53 Exceptional service
Was able to check in early. Was greeted courteously and efficiently. Had to shelter in place and was treated respectfully The front desk was a-one top notch
October 8, 2013
Rated 5.0 out of 5.0 by foxpoint99 Great place to stay if you like "location" and a friendly staff
The hotel has a terrific staff from the front desk to the breakfast team, Me and my coworker go for long walks every evening along the River Walk path, Capitol St to eat, and back through the Town Center Mall (located across from the Holiday Inn next to the Civic Center). There is so much to do ...all within walking distance of the Holiday Inn Express. Did I mention the outstanding breakfast !!
October 7, 2013
Rated 4.0 out of 5.0 by EB51 Overall great experience
Love the free breakfasts. They are always good and offer a good variety.
Our room cards did not work very well. We told the person at the desk and he said the light blinks 4 times. He did not offer to give us replacement cards. Never once did we get in the room on the first try. One morning housekeeping had to let us in and her card did not work on the first try.
Also, on Saturday morning, the elevator floor was very sticky. Someone had either spilled something or dropped food in there. It wasn't cleaned until the next day. I realize the hotel was very busy on Friday and Saturday, but the employees had to use those same elevators and should have noticed and cleaned it right away,
Overall, we had a pleasant stay.
October 3, 2013
Rated 5.0 out of 5.0 by foxpoint99 Great staff, breakfast, & location
I have been staying here since August 1 and I would not stay anywhere else. The staff is so friendly and really cares about your needs. The front desk always welcomes me and my coworker as if we lived here. And Bernie, who sets up breakfast, always makes sure we have a good breakfast even though we often have to eat one hour before breakfast actually opens. This mean so much to us. And when we needed help with reservations, Julie went out of her way to call me at work and get our problem resolved in a matter of minutes. And, on top of all of this, this hotel is in a great location. Close (within walking distance) to the river walk and many places to shop and eat. Looking forward to staying here through the beginning of 2014.
October 1, 2013
Rated 5.0 out of 5.0 by piker27 Reliableand relaxing
From the moment I walked in, people were friendly and helpful. I left early and did not have breakfast, but the airport shuttle was ontime and courteous. Bed was comfortable and room was spotless.
September 30, 2013
Rated 5.0 out of 5.0 by Tulip23 Comfortable beds and great service
We were pleased to get such good accommodations as we had not made a reservation. Hotel was very convenient to the highway which was a plus. Hotel concierge at check-in was very pleasant besides efficient at her job and the breakfast bar was well maintained.
September 26, 2013
Rated 2.0 out of 5.0 by drice Choose another HIE
This was our worst experience ever at a HIE. My biggest complaint was: We never got our 6am wake up call! The staff was very rude and not very knowledgeable of the area. The lady working the front desk in the morning didn't even acknowledge guests as they were leaving. The hotel is old and is in need of updating. Breakfast bar was the worst ever, they didn't even have creamer for your coffee. The warm items were not warm, the cool items were. We would never stay at this HIE again and can't recommend it to others.
September 25, 2013
Rated 5.0 out of 5.0 by Gaps33 Personal Welcome Upon Arrival...
I routinely stay in Holiday Inn traveling for business. It's nice to be greeted by name and being treated with prompt efficient service.
The room is comfortable and clean and I feel a sense of security when staying in a familiar setting.
September 22, 2013
Rated 1.0 out of 5.0 by Billie1 nice desk clerk but dirty rooms
the guy when we checked in was very nice. the first room they put us in was very dirty. the carpet was dirty. the toliets was dirty. the walls as well. we asked to be moved to another room and they did so. But the second room was a little better but not a lot as it was late and after a long day of driving we stayed . we are platium elite holders so we travel and stay in a lot of Holiday Inn expresses and this hotel did not stand up to the Holiday inn standards. we will not stay here again. nor would we recommend this one to anyone.
September 21, 2013
Rated 4.0 out of 5.0 by Deepender77 Clean room-nice staff
Comfortable, clean rooms in a convenient location to interstate.
September 19, 2013
Rated 5.0 out of 5.0 by LadyLion Clean, comfortable, great staff
From the moment we checked in, we were made to feel welcome. The staff was courteous and most helpful. Everyone we met was friendly. The room was comfortable and had everything we needed. The motel had been updated since our last stay and we will no doubt stay there again. Very convenient to Civic Center and Town Center Mall.
September 17, 2013
Rated 4.0 out of 5.0 by Kickstart Great Location
Very clean hotel and love the location. It's across from the Town Center Mall, which is great for me while husband is having business to take care of. Great place to eat directly across the street, recommend the prime rib.
September 14, 2013
Rated 3.0 out of 5.0 by alstxi Nice
It's a bit older of a place but I've stayed here several times for courses in the area. I recommend getting food before you get right near the area unless you're good with the mall food mart a few blocks away. It's right near the interstate so you can go throughout the City easily to look around but still easier to get something before passing under the interstate. Otherwise you have to go way past the hotel.
September 7, 2013
Rated 4.0 out of 5.0 by Trace68 Staff and Service
The front desk staff were always friendly and greeted us as we entered. They also tolerated our large group!
The cleanliness was top notch. Every time I entered the elevator, there was always a fresh smell!
Although the breakfast choices were good, the staff could be a little bit more reserved when closing up the food service. On several occasions, we were waiting to toast a bagel or grab a yogurt and the staff would grab it right way once the person in front of you moved! I realize you have to stop serving and clean up, but not while guests are standing in line!
September 5, 2013
Rated 5.0 out of 5.0 by Tom3066 Very helpful staff and convenient location.
The staff was extremely helpful with suggestions for dining and attractions. The hotel is conveniently located to the mall. The rooms were clean & comfortable. The breakfast included a pancake making machine.
September 4, 2013
Rated 5.0 out of 5.0 by foxpoint99 Nice hotel with good location
I have been staying here for 3 weeks and I love the location. It is close to everything from the river to malls. The staff are always friendly and helpful and the breakfast has always been exceptional.
September 2, 2013
Rated 4.0 out of 5.0 by MTNMAAN Comfortable - Quiet - Clean
By the time I reserved the room, only a handicap room was available - which is OK by me... Upon check in - I was offered a choice of snacks - chips, trail mix, cookies, etc. Nice touch... The room - large, the bed & pillows - perfect. The desk, chairs, TV, - ALL arranged well... Easy to access the Internet - basically 1 step... I can't say enough good about the complimentary Breakfast - Great choices, hot, fresh food. Coffee could have been a bit stronger - but that's just me... Oh - by the way - you folks that appreciate the breakfast & service - DON'T FORGET TO TIP THE FOLKS THAT PREPARE & SERVE - THEY USUALLY DESERVE IT....
September 1, 2013
Rated 4.0 out of 5.0 by FLTRUrider Clean room smoking staff
Nice property and clean room. After my morning run I wanted to sit for a minute on the guest bench outside the main entrance. However I could not get near he bench since there was about 8 or 10 of the staff sitting and standing around the bench smoking. Other than the smokers it was a good experience.
September 1, 2013
Rated 5.0 out of 5.0 by 319th 319 th F.i.S. Reunion
Everyone was very helpful. Did all that we asked them to do.
The food was great. The whole place was clean. Room was nice.
Had nice preks.
August 30, 2013
Rated 4.0 out of 5.0 by Bertelsen Just right
This Holiday Inn was just right - right time, right quality, right price and right place.
Thank You - You are all-right!
Regards Mr. Bertelsen
August 28, 2013
Rated 5.0 out of 5.0 by TheDJ 319th FIS Reunion experience
I am speaking for my self and I am sure I am talking for the majority of the members of the 319th FIS which held our annual reunion at your facility August 22 thru the 24th. The overall facility was great but most of all the staff was fantastic. They were always cordial and performed their duties well, but the went overboard on providing any thing we asked for. If we didn't move our reunion from state to state each year I would recommend we come back to your place.
August 28, 2013
Rated 1.0 out of 5.0 by Brubaker unclean
Unclean room smelled like grease, hair in the bathroom,stains on carpet. Had to check out and check into another hotel. Staff was great though.
August 26, 2013
Rated 5.0 out of 5.0 by Lisa1967 Very Convenient Location
Very convenient location
Clean and comfortable
Love the Bath & Body Works soap, shampoo, conditioner and lotion
The only complaint was the alarm clock made a noise even when the alarm wasn't on and I had to unplug it.
August 26, 2013