Rated 3.9 out of 5 by 129
Rated 5.0 out of 5.0 by GDean Hotel is great.
While having stayed in multiple other Charleston, WV, hotels, this is the first time I stayed at Holiday Inn Express. I found it more than I anticipated. The room was nearly immaculate and my night's rest one of the best I have encountered while traveling. A small amount of road noise due to the location is the only negative there was and that did not interfere with my rest. I stayed two nights and found the staff exceptional and the atmosphere great for the range of services they offer. Will definitely stay again!
December 9, 2013
Rated 2.0 out of 5.0 by GaryJ70 Poor overall experience
Were given a room initially that had not yet been cleaned as bed was unmade and there were pills left on the bathroom counter near the sink. Given another room but toilet was stopped up. Called desk and they brought plunger for me to us rather than doing it for me. Asked evening manager for local eating establishments and was told there were some in nearby mall area but only pointed in direction of mall ...not very helpful and not hospitable. Overall the worst experience we have had at a Holiday Inn Express despite numerous stays at others over the years.
December 6, 2013
Rated 2.0 out of 5.0 by Davit2013 Bad night
I had a bad night, cold and flu plus the AC unit wasn't working properly. Very noisy, cold air and even the staff person wasn't capable to fix it. All of that after midnight.
A bad night.
December 1, 2013