Rated 4.1 out of 5 by 251
Rated 1.0 out of 5.0 by AnthonyR An Unexpected Disappointment
My first room had a number of problems, including a malfunctioning air conditioner, and cleanliness issues, including hair and residue on the bathroom floor, severely water-stained channel guide and notepad, ice bucket without a bag, dust-encrusted air-conditioning vent, and general dust all over the room. An engineer was sent to repair the air conditioner, but it could not be repaired (in fact, he thought he was sent to fix the television).
I requested and was given a new room, and before I even set down my bags I noted screws and other hardware left on the top of the air conditioner. Thankfully I was not travelling with my children - but this lapse was unacceptable and, naturally, the A/C was not working.
I requested a third room, and the room was acceptable and clean, albeit still rather dusty. The shower was clean, the room generally comfortable. Some television channels showed poor reception.
The hotel's location is very convenient, but the views out of the windows are nothing to write home about.
My final disappointment was when I returned home and phoned the front desk with a billing question. The man who answered was difficult to understand, but I believe he was contacting a manager for me. I wasn't placed on hold and could overhear the welcoming of guests and banter between the two front desk agents and after ten minutes I hung up and called back. The woman who answered was friendly and apologetic, answered my question, and then offered to take my phone number so that she could pass it along to the GM. While I didn't feel that was necessary, I gave her my number.
No one has called me back.
July 22, 2014
Rated 5.0 out of 5.0 by D&Peggy Great stay, Thanks!
We had a great stay. Staff was friendly and helpful with directions to the casino. Everything in room was clean and ready for our stay. Breakfast was ready and hot. Thanks again
July 22, 2014
Rated 4.0 out of 5.0 by AirborneSoldier Pretty Good Hotel
Great walking distance to the mall and to the river front. The over all hotel was pretty good. Not the best, but definitely not the worst hotel I have ever been in. The rooms seemed to be a little 'dated' but over all not to bad.
July 20, 2014