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Rated 4.2 out of 5 by 141 reviewers.
Rated 4.0 out of 5.0 by Always friendly staff The staff at this location is always friendly and helpful. I was a little disappointed with this stay some of the cleaning was not up to standard of what I have come to expect. One of the beds was sagging in the middle. However the other bed was wonderful and firm. The bathroom was not as clean just an extra few minutes of sweeping and cleaning could have took care of that. The furniture could have been dusted and misc areas that need to be cared for. Some of the common areas like the elevator looked to have been missed whne cleaning. Even with these items there has not been another place that i would want to stay. Every place has a one off every once in a while. October 20, 2014
Rated 5.0 out of 5.0 by Great Service Check-in at this location was great. The young lady at the desk who checked me in was very nice, and professional. She was able to accomodate my request to change my room to the bottom floor without any trouble. Her professionalism and attitude is what makes an ideal employee. There should be more like her! Great job here. October 20, 2014
Rated 2.0 out of 5.0 by Needs updating Needs new carpet and paint. Pool was good as well as the breakfast. Staff attentive to needs. Beds comfortable October 20, 2014
Rated 5.0 out of 5.0 by Comfortable bed The hotel staff was courteous and polite and the bed was comfortable. I enjoyed the hotel however refigerator was not working nor the A/C in which the Hotel promptly moved me and replaced then refrigerator October 15, 2014
Rated 1.0 out of 5.0 by Short Staffed Did not feel welcome. Bathroom not clean Room smelled ac/ heat smelled. Toilet clogged easily No variety for breakfast Heated pool to cold. No fresh coffee 24/7 October 12, 2014
Rated 5.0 out of 5.0 by Meets IHG Standard The IHG Express was what I have grown to expect. Would recommend and stay again October 11, 2014
Rated 5.0 out of 5.0 by Comfortable, clean, and great service. Enjoy staying here. Great area with much to offer. October 9, 2014
Rated 5.0 out of 5.0 by Exceeded my expectations. Wonderful stay. Everything surpassed our expectations. We had a very pleasant stay. I must brag on the Staff, however, for going above and beyond customer service when I left some belongings in my room. They sent it to me via UPS the very next morning, and I received everything two days later. I have been robbed by maid service in other hotels, so I want everyone to know how grateful I am. October 8, 2014
Rated 5.0 out of 5.0 by Conveniently located close to I-77 Very clean property and rooms close to the I-77. This was our 4th or 5th year staying at this property on our drive south to Florida. October 7, 2014
Rated 4.0 out of 5.0 by Close to Businesses The hotel is close to many businesses and the staff was excellent. The room was nice, clean, and quiet. September 30, 2014
Rated 5.0 out of 5.0 by buisness Hotel was close and convenient to where I was working plenty of food choices around, friendly staff , great comfortable room who could ask for more September 25, 2014
Rated 5.0 out of 5.0 by Awesome service and comfort this visit was a little piece heaven for both my husband September 23, 2014
Rated 5.0 out of 5.0 by Nice quiet hotel in Charlotte area This is a nice, quiet hotel in the Charlotte area. It is just what you expect from Holiday Inn Express. Clean and neat. Recommended. September 19, 2014
Rated 4.0 out of 5.0 by Restful stay I travel for business, and my stay at your hotel was exceptional. September 17, 2014
Rated 5.0 out of 5.0 by Comfortable Stayed here on a final night on a NC trip. Slept well, had good breakfast on our way out to the airport. Would stay again September 17, 2014
Rated 4.0 out of 5.0 by Excellent Service, Comfortable bed and great Internet connection This Holiday Inn has a lot to offer for the value. The staff is friendly, professional and very attentive. I have stayed at other Holiday Inns in the Charlotte area and this one is by far the best quality. This is now my Holday Inn of choice when I am in the Charlotte area. Upon my check out I was even greeted by a maintenance staff that said "thank you for making Holiday Inn your home away from away", please come back and visit us again soon. I thought this was very welcoming and unusually great. At most hotels, the maintenance worker never even speaks. Futhermore, I had a unique item regarding my credit card. I explained it to the front desk clerk at check in and (Shameica, I believe was her name)...she remembered at check-out. I had "NO ISSUES" at check out. The restaurant worker was very nice and displayed her southern hospitality. She ensured that I had everything that I needed. Stay at this location and you will be pleasantly welcomed and you will definitely enjoy your stay (comfortable bed, excellent service, and great Internet connection). I am looking forward to returning to the Holiday Inn Charlotte-Arrowood. September 16, 2014
Rated 5.0 out of 5.0 by Friendly staff and great service The hotel has a very nice look outside as well as inside. The front desk and kitchen staff were EXCELLENT. The room quality was great as well. September 15, 2014
Rated 5.0 out of 5.0 by Great experience Room cleaning staff amazingly interested in your comfort and satisfaction. I had a conversation with one maid and she really did care. Love the refreshments from 5:30pm to 6:30 pm. Great way to relax after the workday. September 8, 2014
Rated 3.0 out of 5.0 by Newlyweds 49&54 over-all our stay was good the bed was comfortable and breakfast was a plus. September 4, 2014
Rated 5.0 out of 5.0 by COmida La comida del desayuno es buena, sin embargo deberia haber mas variedad September 2, 2014
Rated 5.0 out of 5.0 by Will stay here again! Loved it! One of the nicest rooms I've stayed in for a long time. Spacious and clean and very quiet. Will stay here again. August 28, 2014
Rated 5.0 out of 5.0 by Staff at Charlotte-Arrowood The staff were wonderful upon arrival. They were very friendly and it was hassle free. I was told they didn't provide shuttle service, but I believe I read it online that this particular hotel did and that they were close to the airport...I don't know if it's true because I am not from the area. Overall, I would stay there again if I am ever in the Charlotte area! August 27, 2014
Rated 5.0 out of 5.0 by Comfortable & very clean Comfortable bed! Clean room & facility & grounds. Very good breakfast with very attentive breakfast attendant. August 27, 2014
Rated 4.0 out of 5.0 by Not bad, but too expensive for Holiday Inn Express When charged a higher cost, I expect more from the hotel and its location. Even though I am a Priority Club Member, I am now staying at another hotel down the street which is a bit nicer for a lower cost. August 24, 2014
Rated 5.0 out of 5.0 by Comfortable bed and pillows Our room was quiet and the bed and pillows were extremely comfortable. August 23, 2014
Rated 5.0 out of 5.0 by overnight stay on road trip we have chosen many HIExpress hotels to stay at - we know it will be of good quality and offer a reliable hot breakfast before we head back on the road... this location met our expectations and we also liked the nearby restaurants available for dinner after a long day of driving. The kids enjoyed their swim in the pool too! I would stay here again with my family! August 23, 2014
Rated 1.0 out of 5.0 by Not the Holiday Inn I know Upon our arrival the air conditioner in our first room did not work. We were then offered a second room choice and it smelled musty. Finally the air conditioner worked and the room wasn't musty smelling in the third room choice and all this at 9pm after a late arrival. I did not use the bathroom until morning in the third room, because it had already used it in the first room the evening we arrived. And as the pictures will show . I went to take a shower and the shower curtain and wall next to the tub were disgusting. It look as though someone had vomited and only the floor got wiped. I reported it to the front desk upon checking out. All staff were accommodating except for the help at the free breakfast buffet. The staff member there overheard me after taking a picture of the fruit being served say "that doesn't look to good" and told me... "That I didn't have to eat it" . Lovely August 20, 2014
Rated 5.0 out of 5.0 by Nice Hotel This is a nice hotel that is very close to I-77 in a safe area of Charlotte. Everything is clean and well maintained. The hotel seems new. Breakfast was good like most IHG properties. One note: they don't have any rooms with a hot tub or a jacuzzi . August 20, 2014
Rated 5.0 out of 5.0 by Good location/ clean rooms staff very friendly, room clean. Need better lighting, higher wattage light bulbs in bathroom. Can;t see to put on makeup. Also, internet kept timing out. August 20, 2014
Rated 5.0 out of 5.0 by Polite staff and a great example of a Holiday Inn Express I look for efficiency when I am traveling on business, the Charlotte-Arrowood is a great example of why I use a Holiday Inn Express. Breakfast was great on the way out for the day, staff was polite, internet worked great and my room was clean and gave me a feeling of home. August 20, 2014
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