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Rated 4.2 out of 5 by 130 reviewers.
Rated 5.0 out of 5.0 by Awesome service and comfort this visit was a little piece heaven for both my husband September 23, 2014
Rated 5.0 out of 5.0 by Nice quiet hotel in Charlotte area This is a nice, quiet hotel in the Charlotte area. It is just what you expect from Holiday Inn Express. Clean and neat. Recommended. September 19, 2014
Rated 4.0 out of 5.0 by Restful stay I travel for business, and my stay at your hotel was exceptional. September 17, 2014
Rated 5.0 out of 5.0 by Comfortable Stayed here on a final night on a NC trip. Slept well, had good breakfast on our way out to the airport. Would stay again September 17, 2014
Rated 4.0 out of 5.0 by Excellent Service, Comfortable bed and great Internet connection This Holiday Inn has a lot to offer for the value. The staff is friendly, professional and very attentive. I have stayed at other Holiday Inns in the Charlotte area and this one is by far the best quality. This is now my Holday Inn of choice when I am in the Charlotte area. Upon my check out I was even greeted by a maintenance staff that said "thank you for making Holiday Inn your home away from away", please come back and visit us again soon. I thought this was very welcoming and unusually great. At most hotels, the maintenance worker never even speaks. Futhermore, I had a unique item regarding my credit card. I explained it to the front desk clerk at check in and (Shameica, I believe was her name)...she remembered at check-out. I had "NO ISSUES" at check out. The restaurant worker was very nice and displayed her southern hospitality. She ensured that I had everything that I needed. Stay at this location and you will be pleasantly welcomed and you will definitely enjoy your stay (comfortable bed, excellent service, and great Internet connection). I am looking forward to returning to the Holiday Inn Charlotte-Arrowood. September 16, 2014
Rated 5.0 out of 5.0 by Friendly staff and great service The hotel has a very nice look outside as well as inside. The front desk and kitchen staff were EXCELLENT. The room quality was great as well. September 15, 2014
Rated 5.0 out of 5.0 by Great experience Room cleaning staff amazingly interested in your comfort and satisfaction. I had a conversation with one maid and she really did care. Love the refreshments from 5:30pm to 6:30 pm. Great way to relax after the workday. September 8, 2014
Rated 3.0 out of 5.0 by Newlyweds 49&54 over-all our stay was good the bed was comfortable and breakfast was a plus. September 4, 2014
Rated 5.0 out of 5.0 by COmida La comida del desayuno es buena, sin embargo deberia haber mas variedad September 2, 2014
Rated 5.0 out of 5.0 by Will stay here again! Loved it! One of the nicest rooms I've stayed in for a long time. Spacious and clean and very quiet. Will stay here again. August 28, 2014
Rated 5.0 out of 5.0 by Staff at Charlotte-Arrowood The staff were wonderful upon arrival. They were very friendly and it was hassle free. I was told they didn't provide shuttle service, but I believe I read it online that this particular hotel did and that they were close to the airport...I don't know if it's true because I am not from the area. Overall, I would stay there again if I am ever in the Charlotte area! August 27, 2014
Rated 5.0 out of 5.0 by Comfortable & very clean Comfortable bed! Clean room & facility & grounds. Very good breakfast with very attentive breakfast attendant. August 27, 2014
Rated 4.0 out of 5.0 by Not bad, but too expensive for Holiday Inn Express When charged a higher cost, I expect more from the hotel and its location. Even though I am a Priority Club Member, I am now staying at another hotel down the street which is a bit nicer for a lower cost. August 24, 2014
Rated 5.0 out of 5.0 by Comfortable bed and pillows Our room was quiet and the bed and pillows were extremely comfortable. August 23, 2014
Rated 5.0 out of 5.0 by overnight stay on road trip we have chosen many HIExpress hotels to stay at - we know it will be of good quality and offer a reliable hot breakfast before we head back on the road... this location met our expectations and we also liked the nearby restaurants available for dinner after a long day of driving. The kids enjoyed their swim in the pool too! I would stay here again with my family! August 23, 2014
Rated 1.0 out of 5.0 by Not the Holiday Inn I know Upon our arrival the air conditioner in our first room did not work. We were then offered a second room choice and it smelled musty. Finally the air conditioner worked and the room wasn't musty smelling in the third room choice and all this at 9pm after a late arrival. I did not use the bathroom until morning in the third room, because it had already used it in the first room the evening we arrived. And as the pictures will show . I went to take a shower and the shower curtain and wall next to the tub were disgusting. It look as though someone had vomited and only the floor got wiped. I reported it to the front desk upon checking out. All staff were accommodating except for the help at the free breakfast buffet. The staff member there overheard me after taking a picture of the fruit being served say "that doesn't look to good" and told me... "That I didn't have to eat it" . Lovely August 20, 2014
Rated 5.0 out of 5.0 by Nice Hotel This is a nice hotel that is very close to I-77 in a safe area of Charlotte. Everything is clean and well maintained. The hotel seems new. Breakfast was good like most IHG properties. One note: they don't have any rooms with a hot tub or a jacuzzi . August 20, 2014
Rated 5.0 out of 5.0 by Good location/ clean rooms staff very friendly, room clean. Need better lighting, higher wattage light bulbs in bathroom. Can;t see to put on makeup. Also, internet kept timing out. August 20, 2014
Rated 5.0 out of 5.0 by Polite staff and a great example of a Holiday Inn Express I look for efficiency when I am traveling on business, the Charlotte-Arrowood is a great example of why I use a Holiday Inn Express. Breakfast was great on the way out for the day, staff was polite, internet worked great and my room was clean and gave me a feeling of home. August 20, 2014
Rated 3.0 out of 5.0 by rooms Room was not clean carpet was stain low lighting in bathroom stains on wall above trashcan that was not clean the hole time I was there, August 11, 2014
Rated 5.0 out of 5.0 by A Good Deal was a great say.....good people. The rooms were very clean and the clerk was very helpful. There was a lot of construction but has nothing to do with my stay. August 9, 2014
Rated 4.0 out of 5.0 by carowinds getaway we chose holiday inn due the quality. this hotel was nice. the rooms large just a little "worn" bathroom large poor lighting. breakfast great! about 1 mile to several fast foods (bojangles/mcD/Chickfila/sonic) next to oa little southern resturant, loooked tasty. only minutes to Carowinds. about 15 min to downtown, 30 min to lake norman. August 8, 2014
Rated 5.0 out of 5.0 by clean and friendly Clean facility. Friendly staff. Easy access to highway 77. August 6, 2014
Rated 4.0 out of 5.0 by Business Travel I was traveling to the area for business, and as a business owner I tend to have to work quite a bit outside the office. Having business amenities in a comfortable setting is very important to me. This hotel fit the bill. I would HIGHLY recommend and encourage business travelers, or vacationers just traveling through the area to give this hotel a shot. August 5, 2014
Rated 4.0 out of 5.0 by stay Overall the hotel and room was just fine. I have stayed in nicer for less money but wasn't overly shocked by the price since it was close to the airport. 2 complaints: the lighting in the bathroom was horrible. Even with the overhead light on, which then made the noisy fan come on, it was still too dark so I had to do my make up and hair outside of the bathroom where I had decent light. The shower curtain smelled really a dirty wash rag. It needed to be taken down and washed. The staff was great, the bed was very comfortable and the coffee in the breakfast room was very good. August 4, 2014
Rated 2.0 out of 5.0 by broken equipment refrig not working in room toliet wouldnt flush staff offered me a plunger to take care of it my self July 31, 2014
Rated 5.0 out of 5.0 by Charlotte Repeat stayer at this H.I. Good place. Please pleasant. Close to several restaurants & work. July 31, 2014
Rated 5.0 out of 5.0 by Friendly couteous staff Front desk, housekeeping and breakfast staff were exceptionally friendly and courteous. They responded quicklyand efficiently to inquiries and requests. July 22, 2014
Rated 5.0 out of 5.0 by Excellent customer service and made me feel at ease Everything was great for me. I do plan to stay at a Holiday Inn again. The staff had a lot of turn over when I stayed but they made it work. They were very helpful with everything. Made me feel at home. The breakfast was excellent. It was close to public transportation. July 20, 2014
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