Rated 4.1 out of 5 by 113
Rated 5.0 out of 5.0 by CAC02 Good location/ clean rooms
staff very friendly, room clean.
Need better lighting, higher wattage light bulbs in bathroom. Can;t see to put on makeup.
Also, internet kept timing out.
August 20, 2014
Rated 5.0 out of 5.0 by JJesse Polite staff and a great example of a Holiday Inn Express
I look for efficiency when I am traveling on business, the Charlotte-Arrowood is a great example of why I use a Holiday Inn Express. Breakfast was great on the way out for the day, staff was polite, internet worked great and my room was clean and gave me a feeling of home.
August 20, 2014
Rated 3.0 out of 5.0 by lulu 53 rooms
Room was not clean carpet was stain low lighting in bathroom stains on wall above trashcan that was not clean the hole time I was there,
August 11, 2014
Rated 5.0 out of 5.0 by Mike61029 A Good Deal
was a great say.....good people. The rooms were very clean and the clerk was very helpful. There was a lot of construction but has nothing to do with my stay.
August 9, 2014
Rated 4.0 out of 5.0 by olc81 carowinds getaway
we chose holiday inn due the quality. this hotel was nice. the rooms large just a little "worn" bathroom large poor lighting. breakfast great! about 1 mile to several fast foods (bojangles/mcD/Chickfila/sonic) next to oa little southern resturant, loooked tasty.
only minutes to Carowinds. about 15 min to downtown, 30 min to lake norman.
August 8, 2014
Rated 5.0 out of 5.0 by mb13347 clean and friendly
Clean facility. Friendly staff. Easy access to highway 77.
August 6, 2014
Rated 4.0 out of 5.0 by Kpiflyboy Business Travel
I was traveling to the area for business, and as a business owner I tend to have to work quite a bit outside the office. Having business amenities in a comfortable setting is very important to me. This hotel fit the bill. I would HIGHLY recommend and encourage business travelers, or vacationers just traveling through the area to give this hotel a shot.
August 5, 2014
Rated 5.0 out of 5.0 by Rayman777 QUIET, CLEAN ROOM
QUIET, CLEAN ROOM AND HOT BREAKFAST AS EXPECTED. WAS ABLE TO CHECK IN ONE HOUR EARLY. VERY FRIENDLY AND RECEPTIVE FRONT DESK STAFF. TEENAGERS USED THE POOL WITH NO COMPLAINTS.
I EXPECTED A GOOD HI EXPRESS AND RECEIVED JUST THAT....THANKS
August 5, 2014
Rated 4.0 out of 5.0 by hkjhkh stay
Overall the hotel and room was just fine. I have stayed in nicer for less money but wasn't overly shocked by the price since it was close to the airport. 2 complaints: the lighting in the bathroom was horrible. Even with the overhead light on, which then made the noisy fan come on, it was still too dark so I had to do my make up and hair outside of the bathroom where I had decent light. The shower curtain smelled really bad....like a dirty wash rag. It needed to be taken down and washed. The staff was great, the bed was very comfortable and the coffee in the breakfast room was very good.
August 4, 2014
Rated 2.0 out of 5.0 by Jenn10 broken equipment
refrig not working in room
toliet wouldnt flush staff offered me a plunger to take care of it my self
July 31, 2014
Rated 5.0 out of 5.0 by JBNashville Charlotte
Repeat stayer at this H.I. Good place. Please pleasant. Close to several restaurants & work.
July 31, 2014
Rated 5.0 out of 5.0 by Mike 77 Friendly couteous staff
Front desk, housekeeping and breakfast staff were exceptionally friendly and courteous. They responded quicklyand efficiently to inquiries and requests.
July 22, 2014
Rated 5.0 out of 5.0 by Tesa Excellent customer service and made me feel at ease
Everything was great for me. I do plan to stay at a Holiday Inn again. The staff had a lot of turn over when I stayed but they made it work. They were very helpful with everything. Made me feel at home. The breakfast was excellent. It was close to public transportation.
July 20, 2014
Rated 3.0 out of 5.0 Not the quality I expect from HIE
One of the biggest reasons I prefer Holiday Inn Express is they are fairly standard, so I know what to expect. Then the only real distinction becomes the people and service.
-At check-in I was offered a bottle of water OR a snack. As an IHG member I am usually given both.
-We stayed for two days. Both room keys were only programmed for one day and had to be reprogrammed. For those asking if they were too close to a cell phone... One never left the room and sat on the dresser the entire first night and into the next day.
-We had five people booked into a suite that had a maximum of 6 persons. We had only three sets of towels. I had to ask for additional bath towels on both days.
-The hotel appeared recently renovated, but the bathroom showed serious signs of significant wear.
-Water pressure was horribly low, such that the shower was almost a trickle.
-This HIE was closest to our desired location but if we come to Charlotte again, we'll stay a little further away at a different HEI.
July 17, 2014
Rated 5.0 out of 5.0 by delbe spacious rooms and great service
The Holiday Inn Arrowood in Charlotte was an excellent place to stay.The rooms were quiet.the beds were comfortable.The interior design was a cut above the rest.
July 16, 2014
Rated 5.0 out of 5.0 by Jeannie23 Excellent service
My family and I enjoyed our stay. The staff was very friendly and helpful. The rooms were comfortable. The only complaint I had while we were there was the huge bee hive being built right outside our window. My youngest is allergic so it was a little unsettling for him. We did inform the staff and it was taken care of.
July 9, 2014
Rated 2.0 out of 5.0 by floridamama1 Try another HI Express
We normally stay at HI Express for our family when traveling due to their exceptional value and ease with breakfast included. However, this hotel was terrible! Room smelled of cat urine and staff were unable to relocate us to another room. A/C broke and our room was sweltering to the point that none of us slept. Many light bulbs were out in the room and the bedroom and bathroom were very dirty and worn. Keep driving until you find the next HI Express to stay!
July 8, 2014
Rated 5.0 out of 5.0 by saimon las almoadas "pillows" demaciado suaves.
no comentarios/es simple lo mio, y no es relevamte. gracias.
July 1, 2014
Rated 4.0 out of 5.0 by Boogie 912 great service
Staff was very professional, pleasant, and helpful. Room was very clean and so was the bathroom. Plenty of linen in the bathroom.
June 27, 2014
Rated 2.0 out of 5.0 by MMRM Comfortable room, dirty common areas and poor staffing
Staffing was poorly planned, one person working front desk with no sense of urgency or care. Common areas were clearly dirty. The room was clean and comfortable which of course is the key to staying overnight.
June 26, 2014
Rated 3.0 out of 5.0 Works in a pinch
About 2-3 miles from dining. No outdoor recreation area. I wanted to sit outside and enjoy a cigar
June 23, 2014
Rated 5.0 out of 5.0 by amarek great staff
I don't ask for much when travelling. Just a clean room, quiet AC/heat and a comfortable bed. Got it all at a reasonable price.
Standard HIE breakfast fare. No problem with extending stay at the last minute! The only minor complaint was the height of the work table/chair. The chair could not be raised to a comfortable work height. I'll choose this location again over a nearby HI on my next trip into town.
June 14, 2014
Rated 4.0 out of 5.0 by kpetee073 It meet our needs
The staff was helpful and friendly. The breakfast was exactly what I expected with a Holiday Inn Express and the breakfast staff did a great job keeping food stocked. I loved the location I was able to get to anything i needed within 15 mins. The only things I didn't like about this hotel was the carpet was really dirty. The bathroom and rooms were clean except for several large stains on the floor and throughout all the hallways. Also the mattresses were very uncomfortable, which was disappointing for a Holiday Inn Express.
June 10, 2014
Rated 4.0 out of 5.0 by Mommy1194 HI Express
This hotel was very clean and lived up to the standards of a HI Express. The room was quite large, clean and comfortable. The bathroom lighting could have been brighter and the water pressure in the shower was not the best. Also, the firm pillows were not firm. Firm is firm! Also, a heavier blanket needs to be on the bed. Not for warmth, but for comfort.
Update your water pressure, bathroom lighting, add heavier blanket, and get FIRM pillows and it would have been an excellent stay. However, these would not be enough to keep me away from this hotel if I had to return to the area again for business.
New toasters are needed for the breakfast. They did not toast well. Coffee was good!!
June 9, 2014
Rated 5.0 out of 5.0 by Harley rider Motorcyclist
The best hotel and staff of any of the fourteen hotels I stayed at during my 2 1/2 week vacation through North Carolina, Virginia, and Washington DC. The property was always very clean and well presented. Every person on staff was extremely helpful and each had gone above the call of duty for every guest. A true pleasure of stay, I insisted on returning to this hotel on my return back to Charlotte before flying back to Seattle.
June 8, 2014
Rated 5.0 out of 5.0 by Roger H. Great experience.
Highly recommend this location! Great room, great staff! Keep up the good work!
June 7, 2014
Rated 2.0 out of 5.0 by RennyG Great bed, nasty carpet, below average breakfast
If all you want to do is sleep, and if you don't care about tons of stains on the carpet, then this place will do nicely.
I haven't slept so well in a hotel in a long time -- and I credit it to the comfort and size of the mattress, the weight and softness of the blanket, and the perfect pillows for me. My husband and I sleep in a king at home, and won't go less than a queen while on the road. This was a queen, and it really felt like a queen, whereas we seem to bump into each other a lot on all other hotel "queens." So kudos on a great night's sleep.
I wouldn't walk on the carpeting in bare feet though. And the breakfast was below average, with eggs that were too dark on top and too wet underneath.
The lobby area had a bad smell when we arrived, and the popcorn machine was never fresh and replenished during our entire stay.
We come to the area often over the summer to visit Carowinds (we're season ticket holders from another part of the state), but we won't stay here again unless the place gets a facelift -- or if it's the only place available.
June 2, 2014
Rated 5.0 out of 5.0 by Brian122 Service personel were great
The staff were very helpful and attentive. The Managers reception brought alot of other business people to the lobby for relaxing converstion.
June 2, 2014
Rated 2.0 out of 5.0 by GAF57 Poor Breakfast and front desk staff
I was told breakfast would start at 6 AM...I arrived at 6:10 AM and it dark with very little out...Banana and cinnamon rolls. I asked where the butter was and in a terse voice said the fridge. Butter was rock hard so of little use on a warm roll. Most all other HIE's leave their butter out so it's nice and soft. Very disappointed!! The front desk staff was no where to be found...finally coming out after another guest spoke loudly. One experience doesn't keep me from coming here again but a second would make me stay away after that.
May 27, 2014
Rated 4.0 out of 5.0 by KenBuffalo Can use some improvement in appearance
The room was clean and comfortable. I have stayed at this hotel the last 2 years and the condition is starting to look worn compared to the last time. The staff was courteous. The morning breakfast had limited choices compared to our last trip. It seemed they were running out of some items. I hope the hotel gets some updating, especially in the bathrooms. I gave this 5 stars the last time I stayed. This time only 4 due to the worn out look and the limited breakfast choices. I did not get a platinum recognition but did get a small bag of trail mix, an oreo cookie and one bottle of water to share.
May 16, 2014