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Rated 4.3 out of 5 by 253 reviewers.
Rated 3.0 out of 5.0 by Average Budget Motel Just an Average Budget Motel, Wifi is not dependable, Staff mostly friendly and helpful. Breakfast options are limited (pancake machine is more of a novelty). Overall not a bad experience. September 25, 2015
Rated 5.0 out of 5.0 by Excellent stay Rate motel as a 5. Room was clean and comfortable. Breakfast was good but could have used a wider variety. September 18, 2015
Rated 4.0 out of 5.0 by Great value, good service and very clean Visited during a business trip to Charlotte. Location is great - a little off the highway and surrounded by trees for some privacy/removal of road noise and just a short drive to downtown and airport. I was very pleased with everything - excellent service, clean rooms, fresh breakfast (eggs, sausage, biscuits, gravy, and cinnamon rolls for breakfast every day I was there). On-site exercise room is very limited, BUT the hotel has a deal with a local gym for free access if you want to lift weights or do anything other than run on a treadmill. There were two annoyances I had to deal with during my stay: (1) Room noise and (2) In-room wifi coverage. Room walls seemed a little thin, or else my next door neighbor's snoring and TV were excessively loud. Bed was very comfortable, so I was able get some rest. Wifi coverage was decent, but sitting on the bed I would periodically lose signal or signal would reset. Annoying when trying to work off cloud-saved files. I would stay again next time in Charlotte for business or with family. September 18, 2015
Rated 4.0 out of 5.0 by Clean room and good food Another HI express hotel serves the business purpose at hand. Clean room, good breakfast, friendly staff. The only disappointment was the internet was spotty at best. September 16, 2015
Rated 3.0 out of 5.0 by Acceptable but nothing exceptional Overall hotel condition and room cleanliness seemed excellent. Maintenance issue in our bathroom impacted our rating. September 14, 2015
Rated 5.0 out of 5.0 by Holiday Inn Express - Arrowood Very clean, comfortable room, pool, hotel. I highly recommend. September 9, 2015
Rated 2.0 out of 5.0 by Needs Help Holiday Inn Express is my preferred choice, this property is in need of some help. We were travelling with another couple and both of our rooms were very damp and had a musty smell. We were scheduled to be there two nights but checked out after the first night and found another Holiday Inn Express. I will not stay at this one again when travelling in that area. The staff was nice but it wasn't enough to make up for the smell of the room and whatever the nasty food "splashes" were that were left on the wall. Sorry guys, but this hotel is not up to par with what I see at other H.I.E hotels. September 9, 2015
Rated 4.0 out of 5.0 by Run of the mill HIE Perfectly adequate for one night stay. First room we were given smelled like cigarette smoke so they gave us another room. However, other odours around the hotel. Very close to Billy Graham Library which was the main reason we stayed overnight in Charlotte. September 7, 2015
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