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Rated 4.1 out of 5 by 108 reviewers.
Rated 5.0 out of 5.0 by Very comfortable bed and great service We arrived late in the evening and were so ready to call it a night after our long trip. We were both pleasantly surprised at how comfortable the bed was; no problems going to sleep at all. The next morning we went down to have breakfast and were very impressed with all the different choices for breakfast. Yummy! We will definitely plan on staying here the next time we are heading to IL. July 24, 2014
Rated 5.0 out of 5.0 by Breakfast The food and selection were very good, but the area was very small and the service hours seemed to be too short for every one to be seated. Several people had to wait for a table. July 24, 2014
Rated 1.0 out of 5.0 by Was this a Holiday Inn Express?! Normally I don't write reviews. But this place was pretty terrible. I was greeted by a rude front desk clerk. She didn't inform me of anything pertaining to the hotel, no run down of amenities, didn't tell me the location of entrances or elevators, heck she didn't even tell me my room number!! When I walked into my room, the AC was on full blast...which to me is a red flag. Most places don't run the AC in a vacant room. I later found out that when you turn off the unit it squeaks loudly when you turn it back on...FOR 12 HOURS! The room had an ant problem. Later that day a high school soccer team checked in and they put them in every room around mine... Needless to say it was difficult to relax much less sleep with all of the noise. On about the third day, I came back to my room after work to find that I had several towels missing. I always put the do not disturb tag on my door because I keep valuables in my room. So I called the front desk. They acted as if they couldn't care less. Their excuse to me was 'They don't speak english'. That was not the answer I was looking for........ I've stayed at several Express' locations and I happen to love the express check out feature. I can basically pack up and head straight to the car in 1 trip. This one apparently does not feature that option. I had to drag all of my stuff down to the front desk only to have the lazy clerk hand me my express check out receipt. Every time I expressed my concerns to the staff they were brushed off. When I asked about my stay and told them about the concerns above, they replied with "We'll make a note of it..." "Notes" don't make me want to come back..... July 21, 2014
Rated 4.0 out of 5.0 by Nice one night stay It was fine, just a little bit noisier than I'd like. The breakfast was excellent and the staff was friendly. July 16, 2014
Rated 5.0 out of 5.0 by Great Staff We had traveled for about 3 hours in a U-Haul and with 3 people in the front seat, after loading the U-Haul. We were tired and worn out, and the staff, not knowing this, was more than helpful. They made us feel welcomed. July 15, 2014
Rated 5.0 out of 5.0 Excellent Choice We were traveling from FL to MO with our dog and decided to break the trip into 2 days. I had planned to drive to Nashville the first day but could not find a property that would take our cockerspaniel. The representative was very professional and said the hotel in Chatanooga would take the pet for an additiional charge plus deposit which we were happy to pay. The room was so comfortable and we slept so well and then the hot breakfast that was included made it an even more econimical stay. It was no wonder that when returning we would make reservations with the same hotel. My partner of 38 years passed away the day we were to start our return trip and I contacted the hotel and they cancelled the reservation with no penalty. When I was able to start my journey back alone with the dog I was uncertain if I could drive that distance on the first day ..... the clerk at the hotel told me if I could not and even if it were after the 6 pm guaranteed reservation that she would cancel without penalty. I made it to the hotel the first night around 9 pm and my room was ready and again the staff was very accomodating, the room was clean and so comfortable that I was able to get a good night's sleep and wake up, have a hot breakfast and complete my return to FL. Thank you for everything you did for us. When I need to return to MO, it will include another night's accomodation at the Holiday Inn Express on East Ridge in Chatanooga, TN. July 12, 2014
Rated 5.0 out of 5.0 by Great Experience and Stay Our stay was to short. Wish I could have stayed longer. The key card would not let us in at a side entrance in the evening, but aside from that it was a pleasant visit. July 11, 2014
Rated 5.0 out of 5.0 by Bad trip Great Sleep experience My experience at this H.I express was second to none. Everyone from General Manager to maid our stay was very comfortable and relaxing. The staff helped me with the little items that I needed to stay in touch. They loaned me a cell phone charger for my phone, allowed me a late checkout, even gave me a ride when my vehicle broke down. Thanks everyone! July 8, 2014
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