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Rated 4.2 out of 5 by 183 reviewers.
Rated 4.0 out of 5.0 by Clean and Friendly Very clean hotel and friendly staff. Nice breakfast area, roomy and good variety. Nice pool but no hot tub. Location just off the interstate with many dining options. March 2, 2015
Rated 4.0 out of 5.0 by Hotel was okay, staff needs some coaching I stay at a lot of Holiday Inn hotels (Platinum Elite) so the comparison to other locations is always there. The hotel itself is fine, but the front desk staff could use some training in customer service. No smile at check-in, no recognition of Platinum Elite, no welcome amenity points...being in sales, I'm always amazed when a customer's first impression of a hotel is left up to uninspired front desk staff. Other than the front desk help, the hotel stay was good. March 1, 2015
Rated 1.0 out of 5.0 by Staff rude I checked in at 2am after a long day of trying to beat bad weather, the staff was very rude. Most places give u a discount when u stay less than 7 hours, they would not. February 20, 2015
Rated 5.0 out of 5.0 by Good as always We've come to expect cleanliness, friendliness, and comfortable rooms when staying at Holiday Inn Express and that is what we got. February 16, 2015
Rated 3.0 out of 5.0 by Older hotel pool light broken OK Stay,, have stayed in much better places with HIH. Remote in room was broken, lights in pool did not work, no towels in the pool area. The room was clean, but a bit run down, the staff was friendly. Just needs a little TLC as it is a great location. Was a little disappointed as this was a family trip, and used my points for a lower than average experience than I normally have come to expect with Holiday Inn Express. February 14, 2015
Rated 5.0 out of 5.0 by comfortable and nice. Nice place to stay……Will stay there again. Friendly staff…………………………... February 9, 2015
Rated 4.0 out of 5.0 by No Recognition as a Platinum Member I did not check in until late, around 10:30 pm, there was no one at the counter, after a few short minutes, the clerk arrived, no apologies, not even a good evening greeting, just asked me if I had a reservation, no recognition as a platinum member or offer to a room upgrade or points option. I grown accustomed to a much better level of service at HIE properties and that is why I choose them as my preference hotel, this check in process was not up to that standard. It would also be nice at check out to have the receipt under the door rather that wait in line at the front desk, most HIE locations do this, however for some reason at this location you have to take the time to check out at the front desk. On a positive note, the staff at check out were very nice. February 9, 2015
Rated 5.0 out of 5.0 by Great location and staff was excellent The location was perfect for reaching all points of interest in Chatanooga and northern Georgia. The staff was helpful friendly and courteous. February 7, 2015
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