Rated 4.2 out of 5 by 71
Rated 5.0 out of 5.0 by scb7 Exceptional Employees
As a frequent traveler and previous Flight Attendant, I have stayed in many hotels over the years. This particular hotel is one of the few that has prompted me to write a review. While I enjoyed the quality, comfort, and cleanliness of this hotel, it was the employee friendliness and willing attitude that stood out. From the front desk, Jonathan was professional, highly efficient, helpful and courteous while quite busy with several check-ins. Genuine, competent customer service is becoming rare, and he was a stand-out. In addition, we were departing early, before breakfast service began, and a kitchen staffer noticed us heading for the door. I did not get her name,( perhaps work schedules can be checked?), but she kindly asked if we weren't staying for breakfast. My husband perked up and inquired if he could somehow get a bagel or piece of fruit to go. Though we were 60-90 minutes early for breakfast, this kind soul offered to let him grab an item or two for the road--which started my husbands day off on a very positive note. While he was grabbing a quick to-go breakfast, I was having a pleasant conversation with another female employee (sorry, didn't get her name, thin woman with long medium blonde hair) who stood out in the cold, next to our car to simply chat with me while I waited for my husband. On top of all this exceptional care, and it was exceptional, I had one of the better nights rest I've had in a hotel. Just so appreciative I had to acknowledge this staff. Thanks again, I will include this stop in future travels! Susan & Tom from Chicago area.
February 27, 2014
Rated 2.0 out of 5.0 by bumpa1970 bed and bathroom
Toilet overflowed and water would not shut off, flooded bathroom and carpeting at entrance to room. Staff immediatly exchanged rooms. Matresses to soft, slept poorly. Poorly staffed, front desk receptionist was responsible to fix toilet , clean mess and maintain front desk. She did an excellent job, but that was to much to be expected, and undermined the quality of the service she could provide.
February 22, 2014
Rated 3.0 out of 5.0 by Vanessa614 Dusty
The hotel was fine except I was up all night coughing because my room was so dusty. I was exhausted every morning.
February 9, 2014