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Rated 4.2 out of 5 by 148 reviewers.
Rated 4.0 out of 5.0 Nice Stay My experience was pleasant and comfortable here. I liked the comfort of the beds which was rather important since i was staying at the hotel so that we could get a good nights rest driving from Florida to Ohio. Having an indoor pool is always nice for the kids and a hot breakfast before getting back on the road was a big plus and added savings. Truly a good experience....the staff was very helpful, friendly and curteous. The cost was a little more than i was looking to spend but i had learned from my experience driving to Florida that saving to stay at a dive motel was not worth it. This place had everything i needed! August 6, 2014
Rated 5.0 out of 5.0 by Sunshine We have stayed over night here going to Florida and on are way back home to Chicago .This was the third year and I will be back in the summer of 2015.We drive all day and no matter when we arrive we have always been taken care of in minutes.The front desk is always very kind and helpful.The morning breakfast is wonderful just what we need before we get back on the road. Thanks for making are stay relaxing after along car ride.Mr.&Mrs.Sunshine &Family August 4, 2014
Rated 5.0 out of 5.0 by Very comfortable bed and great service We arrived late in the evening and were so ready to call it a night after our long trip. We were both pleasantly surprised at how comfortable the bed was; no problems going to sleep at all. The next morning we went down to have breakfast and were very impressed with all the different choices for breakfast. Yummy! We will definitely plan on staying here the next time we are heading to IL. July 24, 2014
Rated 5.0 out of 5.0 by Breakfast The food and selection were very good, but the area was very small and the service hours seemed to be too short for every one to be seated. Several people had to wait for a table. July 24, 2014
Rated 1.0 out of 5.0 by Was this a Holiday Inn Express?! Normally I don't write reviews. But this place was pretty terrible. I was greeted by a rude front desk clerk. She didn't inform me of anything pertaining to the hotel, no run down of amenities, didn't tell me the location of entrances or elevators, heck she didn't even tell me my room number!! When I walked into my room, the AC was on full blast...which to me is a red flag. Most places don't run the AC in a vacant room. I later found out that when you turn off the unit it squeaks loudly when you turn it back on...FOR 12 HOURS! The room had an ant problem. Later that day a high school soccer team checked in and they put them in every room around mine... Needless to say it was difficult to relax much less sleep with all of the noise. On about the third day, I came back to my room after work to find that I had several towels missing. I always put the do not disturb tag on my door because I keep valuables in my room. So I called the front desk. They acted as if they couldn't care less. Their excuse to me was 'They don't speak english'. That was not the answer I was looking for........ I've stayed at several Express' locations and I happen to love the express check out feature. I can basically pack up and head straight to the car in 1 trip. This one apparently does not feature that option. I had to drag all of my stuff down to the front desk only to have the lazy clerk hand me my express check out receipt. Every time I expressed my concerns to the staff they were brushed off. When I asked about my stay and told them about the concerns above, they replied with "We'll make a note of it..." "Notes" don't make me want to come back..... July 21, 2014
Rated 4.0 out of 5.0 by Nice one night stay It was fine, just a little bit noisier than I'd like. The breakfast was excellent and the staff was friendly. July 16, 2014
Rated 5.0 out of 5.0 by Great Staff We had traveled for about 3 hours in a U-Haul and with 3 people in the front seat, after loading the U-Haul. We were tired and worn out, and the staff, not knowing this, was more than helpful. They made us feel welcomed. July 15, 2014
Rated 5.0 out of 5.0 Excellent Choice We were traveling from FL to MO with our dog and decided to break the trip into 2 days. I had planned to drive to Nashville the first day but could not find a property that would take our cockerspaniel. The representative was very professional and said the hotel in Chatanooga would take the pet for an additiional charge plus deposit which we were happy to pay. The room was so comfortable and we slept so well and then the hot breakfast that was included made it an even more econimical stay. It was no wonder that when returning we would make reservations with the same hotel. My partner of 38 years passed away the day we were to start our return trip and I contacted the hotel and they cancelled the reservation with no penalty. When I was able to start my journey back alone with the dog I was uncertain if I could drive that distance on the first day ..... the clerk at the hotel told me if I could not and even if it were after the 6 pm guaranteed reservation that she would cancel without penalty. I made it to the hotel the first night around 9 pm and my room was ready and again the staff was very accomodating, the room was clean and so comfortable that I was able to get a good night's sleep and wake up, have a hot breakfast and complete my return to FL. Thank you for everything you did for us. When I need to return to MO, it will include another night's accomodation at the Holiday Inn Express on East Ridge in Chatanooga, TN. July 12, 2014
Rated 5.0 out of 5.0 by Great Experience and Stay Our stay was to short. Wish I could have stayed longer. The key card would not let us in at a side entrance in the evening, but aside from that it was a pleasant visit. July 11, 2014
Rated 5.0 out of 5.0 by Bad trip Great Sleep experience My experience at this H.I express was second to none. Everyone from General Manager to maid our stay was very comfortable and relaxing. The staff helped me with the little items that I needed to stay in touch. They loaned me a cell phone charger for my phone, allowed me a late checkout, even gave me a ride when my vehicle broke down. Thanks everyone! July 8, 2014
Rated 5.0 out of 5.0 by GREAT PLACE TO STAY! This was a perfect place to stay while visiting the Aquarium and other downtown Chattanooga attractions. The rates are cheaper than downtown and it is just a short drive to any of the attractions in the area. June 30, 2014
Rated 5.0 out of 5.0 by Overall Good Experience Hotel guest room and facilities were clean. The bed and pillows were comfortable. Healthy choices for "in hotel" quick breakfast. A/C worked well. The staff was friendly and helpful. June 30, 2014
Rated 4.0 out of 5.0 by so so stay I believe that my room was acceptable and that the cleaning crew did a good job of taking care of my room. However it seemed as though outside of my room everything was at best average. The temperature in the great room was really warm, the tv was small and there was not a lot of area to sit down and relax. TH Wi-Fi was spotty and most times I was not able to use the connection. June 27, 2014
Rated 4.0 out of 5.0 by Great employees and comfortable room Good stay. Surrounding areas a little scary, but hotel is nice. June 26, 2014
Rated 1.0 out of 5.0 by Multiple service issues The room was not clean. The toilet didn't work properly. I had to ask for a plunger - never received any apologies and was never offered to have a staff member correct the plumbing issues. Breakfast - It could have been better if they didn't run out of forks for 10 minutes. We had to share forks since our food was getting cold. The dining room attendant wasn't available, so I had to ask the front desk to restock the forks. I was EXTREMELY disappointed with my stay. June 26, 2014
Rated 5.0 out of 5.0 by Would definitely go back I did not have a reservation, but the clerk treated me as if I did, and was a rewards member. Everything at the hotel was great, except 2 things. There were kids running in the hall after 10pm, but that didn't last long. The other thing was grits were suppose to be served on that Friday, and was not. I was kinda looking forward to that. Otherwise everything was great. The bed and pillows were so comfortable, I got up an hour later. June 23, 2014
Rated 1.0 out of 5.0 by Room a mess, worst stay in a Holiday Inn Express in 12 yrs We arrived and checked in. Both this night and the week prior, no mention of priority club membership. Not picky but every survey I always get ask if this was mentioned. We stayed in Room 313, Queen Suite. Hide-a-bed looked fine as a couch, noticed a black bar sticking out from underneath. I tried to pull out the bed, struggled to do so as it was kinked and jammed in. Got it out, support bar broken off. Mattress was heavily stained, ripped to shreds on the side. I went down to front desk and got "We don't have any other rooms, Sorry. I could discount you 25% but that is all I can do" Bed sheets were stained, needing burned. Outter shower curtain had feces wiped on it from a finger. Microwave missing a foot, leaning, almost falling out of the tiny hole it resides in. We were tired from driving 8.5 hrs, it was late and just put up with it. In the morning, I asked the front desk manager(new shift) if he knew anything about room 313. He was clueless and uninformed about the evening before's issues that I raised. I explained everything above, he appologized. The 'discount' mentioned by Saturday night shift never happened. He gave a discount on our room, a warm and fuzzy for sleeping on stained sheets, feces on shower curtain, and broken bed which our 5th member of our party had to sleep kinked on a 2/3's of a couch. THE WORST room ever in the 12-14 yrs. We will never stay at this hotel ever again. The week prior, in a different room, had bad stains on carpet, a stain from some kind of liquid either pop or something else on the front of the bed skirt, 3" wide by 7" long, highly visible. My personal feelings, ALL bed linens need burned, Management needs re-trained, cleaning crew management needs re-trained. June 19, 2014
Rated 4.0 out of 5.0 by Great one-night stay! My wife and I have stayed in this hotel more than once, and we have had a very good stay each time. We only spent one night this trip, but everything was very good. The rooms were clean and ready when we checked in, the grounds were very neat, and the staff was very friendly. My wife especially loved the bath towels--large and very comfortable! My only request would be to possibly have more luggage carts available in the lobby, especially when expecting a large group to check in together. But overall, this hotel is a very nice, clean, comfortable place to stay. June 14, 2014
Rated 4.0 out of 5.0 by Comfortable and Clean This is the Holiday Inn that we stop at each time we travel south to visit relatives. Easy to find, clean and safe. Very easy experience. June 13, 2014
Rated 5.0 out of 5.0 by Great place to stay This is our fifth time to stay at this hotel. Service and quality are consistently high. The breakfast is hard to beat and the staff seem genuinely happy to be there. We love it. June 12, 2014
Rated 4.0 out of 5.0 by Rooms Fine / Fitness Equipment Terrible Rooms overall were fine. The quality of equimpment at this hotel and the last several Holiday Inns have been poor. I am not sure what their policy is on exercise equipment but it certainly needs to be evaluated as it is very important to my stay. June 11, 2014
Rated 5.0 out of 5.0 by Nicer than many Holiday Inn Express hotels! From the time we arrived and were welcomed by the desk person until checkout when another desk person told us goodbye and wished us safe travel, we enjoyed our stay. Even the normal cookie cutter type breakfast was better than normal! We got bananas that weren't bruised and over ripe and there was crisp bacon for once! The whole hotel was immaculate and the bed was super comfy. If all HIE hotels were like this, we'd never stay anywhere else! June 10, 2014
Rated 4.0 out of 5.0 by Great Service, clean room We had a great stay. Breakfast was good. Staff was very friendly. We were only about 15 minutes from Ruby Falls and the Aquarium. Only thing, we had the 2 queen suite with pull out bed. Once the sofa bed is pulled out, not much room to get by to go to bathroom. Other than that, room was spacious and clean. The exercise equipment was damaged or not working correctly--pool was great. June 9, 2014
Rated 4.0 out of 5.0 by Nice Property the hotel lobby was pleasant and clean the dog walk area sufficientand waste bags were provided-nice touch. The room was "smelly" - because we had a dog we were put in a "pet friendly" room. There was a tick found on our baggage and a musty damp odor in the room. this was unpleasant. The soft pillows were still to firm to my liking, I prefer a feather pillow. Overall stay was not bad. See note in the survey on front desk clerk not knowing how to apply the extra AAA discount. June 8, 2014
Rated 4.0 out of 5.0 by Nice Holiday Inn Express Our stay was thee to sleep after a 9 hours of driving. This Holiday Inn does allow dogs on the first floor, we were on the 3rd floor. However I listened to a dog bark most of the night, maybe thru open window or something. Holiday Inn is always been the best and still is our favorite. June 4, 2014
Rated 3.0 out of 5.0 by Special Requests When booking online at Holiday Inn Express website, I recommend that you follow up with a phone call to the front desk to ensure that your special request needs are provided. I've booked four times, each time requesting a 1st floor room for my elderly father, to have them ignored each time. June 4, 2014
Rated 4.0 out of 5.0 by Ok place was fine.overpriced.as are all hotels.was never recognized as a rewards member hopefully got my points June 1, 2014
Rated 3.0 out of 5.0 by Breakfast The quality of the choices was fair at best. The staff seemed annoyed and rarely smiled and/or acknowledged the guests. The pancake machine was constantly empty. When this was brought to the staff's attention, they seemed aggravated to have to take care of it. May 8, 2014
Rated 5.0 out of 5.0 by HI Express Chattanooga We were greeted by an extremely friendly and helpful desk employee. The location is perfect for many sightseeing activities and very easy to find. We enjoyed the locale and would return! April 11, 2014
Rated 5.0 out of 5.0 by Nice size of room and comfy bed. Best Holiday Inn Express I have been in. Super clean, nice staff, great breakfast, comfy bed to rest after a long day in the car. April 7, 2014
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