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Rated 4.2 out of 5 by 128 reviewers.
Rated 5.0 out of 5.0 by Great service and price Our experience at this hotel was exceptional. We found the property to be very clean, the service staff was courteous and informative, and the breakfast buffet was delicious. I might add that the warm chocolate chip cookies were a nice touch. July 8, 2013
Rated 5.0 out of 5.0 by Great service, wonderful staff and very relaxing stay. I have stayed at this Holiday Inn Express three different times and have been very pleased with the staff and the room. I would stay there again. July 6, 2013
Rated 5.0 out of 5.0 by Great Service & Comfort! I would like to thank the staff (Christina) for making our trip great! She was very helpful and kind. We started off with a bad impression of your city but she soon turned that impression into a good one... We stayed two nights in this hotel and the location to restaurants, gas stations and other ammenties made it worth the drive to the tourist destinations. I would recommend staying here and have no complaints .... Thanks for making our trip to Chatanooga a safe and wonderful experience... July 1, 2013
Rated 2.0 out of 5.0 by Greeting gift missing This is the only holiday inn hotel that didnt not provide greeting present - I understand it is only a bottle of water but this is an indication that the service is not to the standard. Also the rewards is not really matching my spending for the stay- again it is not a big number but is not right. June 17, 2013
Rated 4.0 out of 5.0 by Good Stay Found the staff helpful and friendly. Number of food choices within walking distance. Hotel was clean and well miatained. June 4, 2013
Rated 4.0 out of 5.0 by Good location Chose this Holiday Inn Express because of convenient location and ease in getting on and off of Interstate. Clear rooms and friendly breakfast staff. Smoke alarm battery need changed at 4 a.m.. The quick response by staff was appreciated. Only minutes after replacing batter it was necessary to call and state the problem still existed. Again, the friendly staff member took care of the problem. Was not recognized at check in or check out as a Priority Club Member. June 3, 2013
Rated 5.0 out of 5.0 by Wonderful experience My husband and I recently stayed at Holiday Inn Express Chattanooga East Ridge with our 4 grandchildren. We had been keeping our grandchildren the previous week and were meeting my daughter and son-in-law in Chattanooga. This was a good central location. The weather was terrible and it rained all day and my daughter and son-in-law were delayed because of the weather. Because I am a Priority Club member, they let us stay in our room until 2PM. This was so helpful because our youngest grandchild needed to take a nap and the older kids could watch cartoons on TV. The staff treated us all like family and we will definitely stay there again. Highly recommend this motel. May 12, 2013
Rated 5.0 out of 5.0 by Pool I love this hotel. Easy access. The only thing I could not understand is why the swimming pool was not heated. It was ice cold. But nice. Food was okay. At least you did not have to go out. But there are plenty of eating places surrounding the hotel. In general this is an Excellent hotel. May 10, 2013
Rated 5.0 out of 5.0 by Quiet, good location, excellent!!! Awesome rest stop on our return home, good location near interstates. As always clean room, best breakfast buffet!!! Will plan to stop again on next vacation. April 17, 2013
Rated 4.0 out of 5.0 by It gets the job done... This was a very reasonably priced hotel not far from the highway but in a slightly iffy location. I'm not sure I'd go out of my way to stay here but for the price. The room was okay but not much more than that. The desk staffer was friendly and gave good information about the area. April 16, 2013
Rated 4.0 out of 5.0 by Nice Stay Nice hotel with exceptional staff. The manager of this hotel was very helpful when an issue came up with my reservation. I would not hesitate to stay here again. April 8, 2013
Rated 2.0 out of 5.0 by Good location but lacking Breakfast Stayed here on our way to Florida. To save time we needed to go to breakfast first thing. At the breakfast opening few things were ready and there was very little choices. No knives,no jellies or jams. Pancake make not working April 8, 2013
Rated 5.0 out of 5.0 by Clean and comfortable room. Room was clean and comfortable. The staff was friendly and helpfull. The Italian/Greek Restaurant down the street was fantastic.. April 7, 2013
Rated 4.0 out of 5.0 by Our stay We had a nice stay at this hotel. Things were clean and orderly. I did rate everything as average since there was nothing that really stood out as above average. Did not feel as though we were really welcomed for staying at this hotel like we have at other Holiday Inns and Holiday Inns Expresses. At our other stays in other cities we have had people at the front desk say "good morning", "how has your trip been" or "are you enjoying your stay?". These are not big deals but we just feel like we are appreciated for choosing their hotel. We could stay anywhere but we really enjoy staying at IHG properties. So as a suggestion I would encourage you to talk with your front desk staff to be a little more welcoming. April 7, 2013
Rated 5.0 out of 5.0 by Good nights sleep This is a good place to stay, we were happy with it on our way to Florida, so we stayed here on the way home. The staff are great, we enjoyed the breakfast and or room was very comfortable. Give it a try if you are in Chattanooga. April 2, 2013
Rated 4.0 out of 5.0 by Comfortable accommodations We stayed here on our way to Florida. We were greeted by name at check-in & received bottled water & pretzels for a snack. The bed was very comfortable & we especially liked the choice of pillows (firm to soft). It was a very quiet hotel. Parking was just okay especially with a 12 ft trailer. The continental breakfast was okay, they did offer pancakes however we did not try them. We would stay here again. March 23, 2013
Rated 5.0 out of 5.0 by Bed very comfortable. Find the Express is close in price to Holiday Inn. Not sure why the price has gone up this year. As a result we are considering other hotels for better value. March 10, 2013
Rated 5.0 out of 5.0 by Nice, Clean, comfortable bed We stay at a lot of Hol Inn Express. This is one of the better ones. March 10, 2013
Rated 1.0 out of 5.0 by Do Not Stay Here If You Need To Get Work Done via the Internet! I will never stay here again simply because I could not get any work done with the worst internet experience ever. Even though it said I have an excellent connection, I would have to reconnect every 5 minutes because it would lose connection. Please do something about this or you will lose other customers too. March 8, 2013
Rated 3.0 out of 5.0 by Service So-So Upon arriving was happy to be get a room upgrade, but after getting to the room found that the TV did no work. When going back to get a normal room it seemed like we were imposing on the staff. February 26, 2013
Rated 5.0 out of 5.0 by Great bed and comfortable room. A nice stay. We tried the hot tub suite but was expecting a jacussi style soaking tub, not a party tub. February 20, 2013
Rated 5.0 out of 5.0 by Good Service and Clean We were all very tired when we arrived at this hotel. The staff was very courteous, gave us a very nice little priority club treat bag and check in was fast. Our room was very clean and quiet. It was away from the elevtator just like we requested. We would stay here again. February 16, 2013
Rated 5.0 out of 5.0 by Great Place to Stay The staff is wonderful, the breakfast is great and the rooms are comfortable. January 30, 2013
Rated 5.0 out of 5.0 by Comfortable bed, great service Comfortable bed, great service, very clean, great location to several restaurants and shopping. January 23, 2013
Rated 4.0 out of 5.0 by nice place to stay Location was excellent for all our activities. Room was cleaned to our satisfaction every day. Breakfast was hot. Juice was off one morning, but corrected the next. January 22, 2013
Rated 4.0 out of 5.0 by Great Place Great place to stay. everyone was very helpful. thanks January 16, 2013
Rated 5.0 out of 5.0 by Great sevice The people here are very friendly and helpful Love staying here. December 14, 2012
Rated 1.0 out of 5.0 by Entire experience was horrific Bed and frame was broken, bathroom floor was black, towels had holes, printer was down and could not print a receipt. This is the first time I have ever submitted a survey this bad!! November 26, 2012
Rated 5.0 out of 5.0 by Great customer service and relaxed stay Thank you to Allison , my mom from IL came down and Allison went beyond the call of duty, awesome room, everyone at the hotel was so polite and easy to serve us to make her stay as great as hoped. My grandkids loved the chance to see thier great grandma , the room was very roomy and awesome. Thanks again for all your help in making my mom's stay awesome. November 7, 2012
Rated 5.0 out of 5.0 by Great location and very nice rooms! We stayed at this Holiday Inn Express while attending a large fastpitch softball tournament. The location was great, just off the interstate. The staff was very friendly and helpful. The free breakfast was excellent. Their warm cinnamon buns were melt in your mouth great! They had the coolest pancake maker! Our double room was very nice with everything we needed. Enjoyed our stay and for a great rate! October 27, 2012
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