Rated 4.3 out of 5 by 269
Rated 5.0 out of 5.0 Great Service
Got upgraded for being a Gold Elite memeber without requesting it.
October 8, 2015
Rated 5.0 out of 5.0 by sister1965 Comfortable bed and front desk help
Always a comfortable bed at Holiday Inn Express. The gentleman at the front desk was most helpful when I called as well as when I arrived.
September 28, 2015
Rated 5.0 out of 5.0 by b2brown great service with peace and quiet
a friendly staff. the room was great with a comfortable bed with very little noise.
September 28, 2015
Rated 4.0 out of 5.0 by Linda9 Disappointed since our last stay
We stayed at this property approximatley 4-5 years ago so that is why I chose it again when we needed a hotel in the East Ridge area. The location is great for on and off interstate and seeing the sites in Chattanooga. The staff, check in and general appearance was fine as this is an older property. When we got to our room, I had to wipe up the desk and night stand...both having drink rings and sticky surface. The bigger issue was the bathroom floor. We spilled some water and when I went to wipe it up, I could not believe the dirt on the wash cloth. So, I proceeded to wipe up the entire floor before we even attempted to shower. It makes me wonder if the floors are mopped or wiped up after each guest checks out. This bathroom floor was cleaner when I left than when we arrived. Sorry to have to post this but felt you should know.
September 25, 2015
Rated 5.0 out of 5.0 by LizzieJo46 Great Staff and Service
It's been a long time since we've had such attentive staff members. Everyone we met, even just passing in the halls, smiled and greeted us and acted like they wanted us to enjoy our stay.
The rooms were quiet and the beds and pillows were comfortable. The breakfast had a good variety of items available. I have celiac disease and a couple of gluten-free items in addition to eggs would have been nice, but with a refrigerator and microwave in the room, I managed quite well.
The one improvement I would suggest is to install a handrail at the steps at the back entry. There are only two steps, but it's a little awkward for anyone with mild mobility issues. We ended up parking near the main entrance and entering through the lobby.
September 24, 2015
Rated 1.0 out of 5.0 by GlideGirl13 End of Summer Vacation
My husband and I travel a lot, Chattanooga, TN is by far the WORST Holiday Inn Express we've ever stayed in. The bed was sagging, there was no dust cover, all the wood furniture had a sticky/tacky feeling to it, two of the washcloths were badly stained, and the tub/shower walls were nasty in the corners. We paid WAY to much for this room...., yet we stayed in at Holiday Inn, in Lake City Florida for $15.00 more, which had a tiki bar, heated pool, hot tub, and a sauna!!!
September 15, 2015
Rated 4.0 out of 5.0 by JQ88 good standard holliday inn express
this is what you would expect at holiday in express. clean room, friendly staff, free good breakfast.
one problem I encountered is the swimming pool door wouldn't open. eventually the staff opened it, but I waited there for quite a while.
the AC in the room is loud, but not louder than other holiday in express i stayed in. just standard loud.
overall, good hotel, it meets the holiday in express standard
September 10, 2015
Rated 2.0 out of 5.0 by Concerned mommy Poor Management Actions.
The management staff violated my family's personal security, leaving us vulnerable to the actions of another inhabitant.
September 9, 2015