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Rated 4.6 out of 5 by 386 reviewers.
Rated 5.0 out of 5.0 by Overall great visit Had a great experience here. Staff was courteous, helpful. Bed was comfortable and enjoyed the jetted tub! February 3, 2016
Rated 5.0 out of 5.0 by Great place to stay I travel to Nitro WV frequently for business. This hotel is a great place to stay. Built about a year ago so everything is nice clean and new. The staff exceeds the level at most hotels. A GREAT value. February 1, 2016
Rated 5.0 out of 5.0 by NIce place to stay Enjoyed my stay at this Hotel. Great hotel for the price. Was clean and comfortable. January 23, 2016
Rated 5.0 out of 5.0 by all around polite and pleasant service I came into Cross Lanes Holiday Inn Express and was greeted by a beautiful young lady who was in training and is learning all aspects of the hotel. I paid for my room and went straight to my room (430) and once in, I was amazed of the size of it and how roomy it was. The breakfast each morning was very good and nutritious. I left Sunday wishing I could stay longer. January 21, 2016
Rated 5.0 out of 5.0 Nice Place to Relax Found this hotel to be an excellent location to stay at while conducting business in the Cross Lanes area. January 18, 2016
Rated 5.0 out of 5.0 by Great Service A friendly, helpful staff. The room was clean and updated. It was a well rested and comfortable stay.I loved the free breakfast. I would gladly come back as well as recommend this hotel to others. Just thought the price could have been a little less.for the one night. January 18, 2016
Rated 5.0 out of 5.0 by Always welcome! I come to Charleston several times a year for government business and have stayed at several of the areas "top" hotels. I stumbled across the HIE in Cross Lanes two years ago and I've never stayed anywhere since when I come there for business. The staff is ALWAYS top notch, friendly, accommodating…best customer service!! Rooms always clean and to this germaphobe that is important! Nice bathrooms, nice comfy CLEAN beds, pillows. Breakfast included and anytime I can have good fresh coffee and fruit, oatmeal and eggs…I'm happy!! January 18, 2016
Rated 5.0 out of 5.0 by Great Place to stay While in Charleston I have stayed here many times because of Outstanding service January 17, 2016
  • 2016-02-09 T10:59:45.121-06:00
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