Rated 4.6 out of 5 by 306
Rated 5.0 out of 5.0 by krony comfortable stay with great amenities
We have always felt comfortable at holiday inn express hotels. we make every effort to make reservations as we travel for leisure. This hotel in Cross lanes was excellent. no complainte. very comfortable room and excellent staff. Good breakfast. the area was convenient to restaurants and well located. will stay there again. the housekeeping staff did a great job. thanks for a great stay.
July 29, 2015
Rated 5.0 out of 5.0 by gala4044 Great Customer Service
This hotel has a friendly staff,. They provided the best customer service ever!!! The room was clean room, inside and outside the hotel was clean and it felt safe. I had an awesome stay..
July 28, 2015
Rated 3.0 out of 5.0 by travel301 midwest
Average to OK stay at this location. Area was crowded, very congested. Accommodations were adequate.
July 27, 2015
Rated 4.0 out of 5.0 by Lucky Limey No Surprise
I don't very often write reviews but in this instance I feel I need to.
My recent stay at this Hotel was the second this year, and for some reason I read some reviews about it prior to booking the second time.
I must admit I had my doubts reading the reviews, but because the first stay was good, and I had no complaints, I went ahead and booked.
Once again I found the staff friendly and courteous, and anything but rude, the general appearance inside the Hotel was clean and fresh smelling, as were my rooms on both occasions!!!!
I don't know what happened to the guests that had a bad experience here, but I do know that my next stay in the Charleston area, I will be staying here!!!!!
July 21, 2015
Rated 5.0 out of 5.0 by rise05 Very clean and friendly staff
Very nice hotel, very clean and comfortable. Staff was friendly and met our needs. The only negative thing I can think of to mention was that the pancake machine was not working for the breakfast, however we had many other options to choose from.
July 21, 2015
Rated 5.0 out of 5.0 by 11Beni11 Very nice facility and great staff
I am always happy to stay at Holiday Inn Express locations. Picked this facility due to it's convenient location relative to my business meetings in Nitro.
July 20, 2015
Rated 5.0 out of 5.0 by Swilla Holiday Inn Express Cross Lanes - St. Albans, WV
The hotel was clean and comfortable. Have to say, the bed and pillows were so comfortable that it was hard to get up in the morning! The bath towels were clean and soft and didn't scratch at all :-) Staff is friendly and common areas clean.
We didn't get downstairs to breakfast until 10am, and by that time, most everything was gone. But, the staff worked hard to replenish what was needed and things were just fine.
July 18, 2015
Rated 5.0 out of 5.0 by Gary J. Sr Nice Hotel
My wife and I stayed here while traveling to Virginia. We really liked the hotel. Check-in was fast and easy, the room was clean and quiet, breakfast was a plus, and checkout was fast. Staff was friendly and helpful.
July 17, 2015