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Rated 4.4 out of 5 by 436 reviewers.
Rated 5.0 out of 5.0 by Excellent stay Our stay at the hotel was flawless in terms of service and of the facilities provided. The food was good as was the service and attitude of the staff. February 2, 2016
Rated 4.0 out of 5.0 by Value for money Great value for money. Staff were very efficient and friendly. Room was comfortable, clean and tidy. Had great nights sleep. Only down side was although breakfast was included, it was not a full English breakfast, said they don't do bacon. Yet on the evening meals menu offers chicken and bacon pizza. February 2, 2016
Rated 4.0 out of 5.0 by Could do better with a little care This was our second stay at the Holiday Inn Express at Pride Park. We knew what to expect from the previous stay. The check-in was quick and simple as every thing were prepaid as IHG member. On this occasion, we were given a second floor room. Opening the door, I could immediately smell damp in the room. The room itself was made up properly. Initially, I though it was because the coldness in the room but after turned on the heating, this smell still lingered. I had noticed this room was one of those recently refurbished with new taps and shower screen door. I had to convince the wife that there was an actual damp smell in the room and she eventually agreed with me on this. I suggested we ask for a change of room but as we were only stay for the night, we'll try to open the window instead. The room was facing the front of the building so it was reasonable safe to do so. We went out to see our friends that evening and upon return, the smell has disappeared. However, the next problem appeared - the calibration on the thermostatic shower mixer was totally incorrect. When the reading stated 50 degree, the water temperature was just about lurk warm and it took a few minute playing around with the water control to bring water reasonable to have a decent hot shower. The heating in the room was just as bad; albeit the dial stated 25 degree the room temperature never reach anywhere near that. It was pumping cold air during the night!! The hotel management really need to get a grip and go through the snagging process after refurbishment to get these little important things right. In the morning, we sat one from the table on our last visit in the corner. I am glad they have resolved the air conditioning problem. Overall, I still recommend it for anyone visit Derby. January 31, 2016
Rated 5.0 out of 5.0 by Hidden gem within Pride Park I wanted to be near the rail consultancy I was visiting and also Bar Seven. The Holiday Inn Express fitted the bill perfectly. Good price, inclusive of breakfast and free wifi which allowed me to work from the hotel lounge until the next meeting the following day. Hotel staff were really friendly and helpful and the secure car park was a relief on such a busy business park as pride park. I would stay here again when I'm back up in Derby January 26, 2016
Rated 5.0 out of 5.0 by Needs revamp of rooms Pretty good, but lighting in rooms inadequate, lights are not bright enough and room appears dark and dismal. More prepared fresh fruit for breakfast and decent coffees, ie not from poor machine. Bath as well as shower would be nice January 25, 2016
Rated 2.0 out of 5.0 by overrated and overpriced does not look like it is advertised itself, very poor breakfast, the rooms very basic with dirty carpet, no complementary toiletries, the bed linen worn out and the bed not prepared properly, the shower cabin very basic and worn out, the staff not really friendly, asked them for an iron and ironing board on my way out and instead to at least offer to bring it to my room , they just handed it to me as if they are doing me a favour which is a wrong attitude to say the least for a normal customer service not value for money in any sense January 22, 2016
Rated 5.0 out of 5.0 by Made our stay a pleasure and as tranquil as possible Thank you for your hospitality and good breakfast. Loved every service I was given. January 18, 2016
Rated 5.0 out of 5.0 by Good stay with extremely helpful staff This was an excellent location for us with a short walk into the city centre and also to the Derby Arena for my graduation ceremony. January 17, 2016
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