Rated 4.1 out of 5 by 197
Rated 5.0 out of 5.0 by RunningMan69 Pre-Chunnel Stopover...
Very clean and tidy set-up. Very close to Euro-Tunnel terminal, so convenient.
Guy staffing front desk was excellent, very helpful, friendly and accomodating.
January 7, 2013
Rated 4.0 out of 5.0 by Lin38 Good hotel and value for money
Looked at other reviews and can honestly say the staff we dealt with we're really nice and friendly. Asked for another cup milk t bags and got them no problem. The room was comfortable heating was good but a bit noisy on full .The only downside was breakfast we had time to get one at the hotel before catching the shuttle and its an odd choice of 3 hot items only sausage bacon and scrambled egg. The continental choice is excellent though so if you don't want a hot breakfast it will be fine. I booked early and got a really good room rate so was happy overall. It's really close (5 mins) to the shuttle terminal . Was recognised as a priority club member eventually .
January 5, 2013
Rated 2.0 out of 5.0 by Noteinstein Below par experience
Room was very cold and although the staff provided a portable electric heater you do not expect a modern hotel to have cold bedrooms. One of the lights was not working which shows poor housekeeping. The restaurant was more like a works canteen than a hotel restaurant with a poor choice of food. Were it not so convenient for the Chanel Tunnel I doubt it would attract many visitors. The staff were friendly and helpful and this was the only plus point we could find, apart from the low cost . I would some up the hotel as basic.
January 4, 2013
Rated 5.0 out of 5.0 by MB002 Comfortable and really good meal
A good evening meal at a very acceptable price. Manager very efficient and friendly.
January 3, 2013
Rated 5.0 out of 5.0 by Seonaid Great overnight stay
The hotel is perfectly situated for the Channel Tunnel, with the Tunnel being literally 5 minutes drive away. The rooms were clean and fresh smelling. Dinner was excellent, the tomato soup was possibly the best ever tasted! All in all, a ggod choice of overnight hotel. I would defintiely stay here again!
January 2, 2013
Rated 4.0 out of 5.0 by Deany Disability facilities very good
Comfortable stay, good value for money. Staff friendly and helpful
December 30, 2012
Rated 5.0 out of 5.0 by RedWare7 Great Hotel Experience
Just the room was really cold - however it was minus something outside...
December 23, 2012
Rated 4.0 out of 5.0 by Hpr123 Pleasant surprise.
We found this the ideal place to stay whist travelling through the tunnel early the next day. Our evening meal was lovely and the staff were attentive.
The room was clean and comfortable. I would definitely recommend
This inn and will use again.
December 19, 2012
Rated 5.0 out of 5.0 by rickyDD second time staying here
This is a wonderful place - staff are very efficient & professional. Hotel very quiet and calm. Impressed with value for money. Location excellent for tunnel - 10 mins door ro door! Thank you all.
December 19, 2012
Rated 5.0 out of 5.0 by Bozz1 A warm welcome
We were given a warm welcome and had an excellent night sleep. Breakfast was delicious.
December 18, 2012
Rated 3.0 out of 5.0 by Sam25 Poor reception service
I booked a room with Internet access. As I picked up no WIFI service, I spoke to reception whom advised I needed a cable to connect to the service. I explained that I didn't have one with me. To which I was advised that I would be refunded the money when I booked out.
On booking out another receptionist advised that the hotel had cables available to use. I replied that the first receptionist hadn't mentioned this to me. This was all fine but I took extreme exception to the other lady on reception who pulled faces and rolled her eyes at my conversation with the receptionist that I booked out with.
I have stayed at holiday inn hotels many times and always found the service and staff at a good standard.
As a receptionist you are customer facing and to behave in this manner is not acceptable.
Room on arrival was very cold and took a few hours to warm up.
Housekeepers very thorough and good service
December 18, 2012
Rated 4.0 out of 5.0 by Johnny1234 Very handy for the tunnel
Easy to find, quick check in by excellent staff to a comfortable room atr very fair value.
December 17, 2012
Rated 5.0 out of 5.0 by khh1 Great location for going to the car ferry the next morning
Perfect for our trip to the Christmas markets in Europe. Just 20 min
in the morning to Dover after a good nights rest.
The Restaurant could be open later.
December 13, 2012
Rated 2.0 out of 5.0 by Mick1952 Poor wou,lldn't recommend it
Room very small, bed very small duvet didn't fit the bed
Room also very cold despite heating being on full
Not much of a dinner menu and breakfast very poor.
It seems obvious that management are cutting back on costs resulting in a not very pleasant stay
Woudn't recommend it and wouldn't go again
December 8, 2012
Rated 5.0 out of 5.0 by winkertonk Good value and very close to Channel Tunnel
Booked one night only as a stop off before an early morning Channel Tunnel crossing. Not sure if this is the closest hotel to the tunnel, but if not there can't be many much closer? The drive to the tunnel took less than 5 minutes.
Room was clean and warm with an excellent shower/bathroom. Good selection of tv channels too.
Room consisted of a double bed (comfortable and large) desk & chair, sofa bed (which was made up ready) and some clothes hanging/storage area's.
Tea & coffee were available in the room too.
Staff were friendly & helpful, check in/out quick & easy.
Didn't use the bar or restaurant, but looked ok?
Breakfast was distinctly average. Buffet style with scrambled eggs, sausage, toast, cereal, juice etc. There is a Tesco on the same road - if i stayed again, i'd probably go there for breakfast instead...
Secure car park was a nice touch.
All in all, a good night's sleep for a good price and very convenient for the tunnel. I'd happily stay again.
December 8, 2012
Rated 5.0 out of 5.0 by Phildowle Great location and attentive staff
A great hotel very close to tunnel. Fantastic staff and comfortable clean rooms
December 6, 2012
Rated 4.0 out of 5.0 by Britrider Room cold , breakfast little choice
Stayed at Crewe hotel and found the experience there to be excellent. This hotel however was average to good. But breakfast lacked choice and was undercooked sausage and over re heated egg. Toast was good but I did that myself.
December 5, 2012
Rated 1.0 out of 5.0 by DavidA Worst Holiday Inn Express I've stayed in
Although greeted as a Priority Club member and offered a newspaper, none was delivered. Hotel quite cold, no heating in corridors, which were in need of repainting. My room was very cold & air conditioning didn't raise temperature, so I felt too cold to take a shower. Television cut out after 10 minutes use. Breakfast was dreadful. Coffee machine inoperative and toasters didn't work correctly, only toasting one side of the cheap bread offered. Croissants had been cooked to a crisp.
This place is an insult to the Holiday Inn name.
December 3, 2012
Rated 5.0 out of 5.0 by jasper53 Great for a stop over on a long journey
We were made to feel very welcome by the staff.You even provided some dog food for our dog jasper.
November 22, 2012
Rated 5.0 out of 5.0 by JanL welcoming and friendly staff
We were travelling with our dog and had never stayed in a hotel with him before. The staff we very friendly and welcoming to both us and our dog and genuinely seemed to want to provide excellent service. We were able to eat in the area opposite the the bar with our dog in attendance so no worries about leaving him alone in the room. We are planning another stay there in the future and would recommend the hotel and its staff to others wanting a friendly hotel conveniently located a few moments from the tunnel.
November 21, 2012
Rated 5.0 out of 5.0 by Hilbilly Great as usual
Have stayed at this hotel regularly since it opened. Never fails to deliver.
November 16, 2012
Rated 4.0 out of 5.0 by ELB1983 Family room, one night.
Family room for one night. Requested quiet room and extra pillows at time of booking. Both requests were actioned.
Breakfast was avg. Staff were great. Would recommend and stay again.
November 16, 2012
Rated 5.0 out of 5.0 by GJER5 Friendly and helpful staff
First visit to Holiday Inn was very positive. The staff were so friendly and helpful which made the visit more enjoyable.
November 13, 2012
Rated 4.0 out of 5.0 by Biker59 Convenient for Tunnel
The Holiday Inn Express, Folkestone is ideally siruated for the Channel Tunnel. It is minutes away. As you would expect from Holiday Inn, the beds are super comfortable and the room is clean. That's all you need for a stopover. We had a burger meal in the restaurant in the evening which was good value and very enjoyable. We would recommend the hotel and would definitely stay there again.
November 12, 2012
Rated 4.0 out of 5.0 by Dabenva Great place to stay before catching Eurotunnel Train
If you are going across on Eurotunnel on an early train this is a great place to stay and relax. Easy to find , the service was good, bedroom very comfortable and would have no hesitation in recommending to anyone doing a similar trip.
November 9, 2012
Rated 5.0 out of 5.0 by Sweetheart Excellent Overnight Accommadation
We would definitely use this Holiday Inn again. Clean, efficient,welcoming and comfortable.
November 9, 2012
Rated 5.0 out of 5.0 A massive improvement
We stayed at this hotel soon after it first opened and were very disappointed at both the service, the room and the breakfast.
This has all dramatically changed. We were greeted by a super-efficient and friendly receptionist and the room was perfect, with comfortable beds, flat screen television and hot shower.
We had been disappointed with the poor choice at breakfast last time. This time the breakfast area was impeccably clean, the staff we encountered were friendly and efficient, the food was constantly checked and replenished and the choice cannot be faulted. Well done, Holiday Inn Folkestone!
November 8, 2012
Rated 1.0 out of 5.0 by cliffleach01 poor food and disinterested staff
this was my second stay at this hotel and very dissapointing, the first stay being fine,
I would avoid staying there again.
The food in the evening was very poor quality, greasy and badly cooked.
Many of the choices were unavaialbe even though we had booked. The post code of the hotel on the website is wrong and when we phoned from the car to get directions the staff were less than helpful.
Avoiding this hotel, especially if you want to eat in the evening is a good diea.
November 8, 2012
Rated 4.0 out of 5.0 by Snookums Make sure you're not hungry!
Great location, very pleasant staff, very soft bed which was rather uncomfortable. Hotel is very nicely decked out and is in an ideal location.
Our only problem was the size of the portions at dinner. We were all hungry and my daughter & I ordered a Spaghetti Carbonara at £8.95. For that price for a pasta dish, I was expecting a really decent size helping!
Although what appeared was very tasty indeed it was the smallest portion I have ever seen for a main course. If it had been a starter I had ordered I would still have been a bit annoyed. I did speak to reception afterwards but no one was available from the restaurant side of things. Very dissappointed and I won't be eating there again!
November 5, 2012
Rated 5.0 out of 5.0 by GM14 ideal place for the tunnel
I've stayed here often and never have any problems. Some months ago I left my nightshirt there- rang them a few weeks later and they still had it and said it woulfd be waiting for me at reception when I returned some weeks later and it was.
November 4, 2012