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Rated 4.1 out of 5 by 410 reviewers.
Rated 4.0 out of 5.0 by Ideal as a stopover before crossing the Channel We stayed at this Holiday Inn before and after our trip to Holland. It's not very well signposted and you have to make sure your room doesn't face the motorway. The rooms were clean and comfortable and the staff very friendly and helpful. One of the receptionist gave us precise directions to Samphire Hoe. The food was unimaginative but hot and served quite quickly. A more adventurous menu would make staying at this hotel even more pleasurable. April 18, 2014
Rated 5.0 out of 5.0 by An ideal location and great value for money. We stayed the night before taking The Eurotunnel to Calais. It was ideal. The room was clean and tidy. The hotel once we found it was only a few minutes drive to the check in point and it allowed us to start our very long journey to Switzerland by car with ease. If we do the journey again we will certainly be aiming to have another night at the Holiday Inn Express. April 17, 2014
Rated 4.0 out of 5.0 by One night stand As usual, stayed one night on the way to the Tunnel. This time, I brought my own food. Only minus point was that the hotel -- just a few miles from the Channel Tunnel -- only had British plug sockets in the bedrooms, and no adaptors available. So I could not plug in my laptop. Had this been a hotel in the Outer Hebredies, I would have understood. But many of the hotel guests seemed to be non-British. April 15, 2014
Rated 5.0 out of 5.0 by Good little hotel Attentive check in, comfortable clean bedroom, pleasant efficient staff. April 11, 2014
Rated 5.0 out of 5.0 by great service could not fault it the staff was so nice and the location for the channel tunnel is brill the hotel is so clean and made to feel so wellcome will stay here again April 10, 2014
Rated 5.0 out of 5.0 by Great staff and excellent service Useful hotel for pre/post Chunnel travel. Stay regularly and lost some property during last stay. Hotel found and then lost again which was unfortunate. However top marks to hotel and how issue was handled - exemplary! Staff are very friendly and helpful. Room features, comfort and breakfast all represent great value for money. April 7, 2014
Rated 5.0 out of 5.0 by Recommended for the Channel Tunnel We arrived mid-evening for an early start the following morning on the Shuttle. We found the hotel easily using TomTom and there was plentiful parking. We were given an excellent greeting on the front desk and quickly checked in. The room was functional but comfortable, had air-conditioning and an en-suite loo and bathroom. The wi-fi was free. We ate in the bar/restaurant in the main reception area; the food and drink, although simple, were well-prepared, very tasty, and excellent value for money. Breakfast was served from 06.00, so we were able to eat before leaving for the terminal: again, the fare was not spectacular, but was exactly what was required before a nine-hour car journey, with both hot and cold options available. Throughout our short stay the staff were, without exception, friendly, helpful and happy to oblige. I remarked to my wife how pleasant it was to see smiling faces all the time instead of the surly ones we have often encountered in "better" hotels, both in the UK and abroad. The Shuttle terminal was only five minutes' drive away, so we made our crossing time with no problems, ready to get on with our journey. All-in-all, it was an excellent way to start our holiday, and represented exceptional value for money! April 7, 2014
Rated 4.0 out of 5.0 by Gut für einen kurzen Aufenthalt Das gut zu erreichende Hotel liegt unweit der Junction 12 an der M20. Grosszügiger Parkplatz. Der Empfang an der Rezeption sehr freundlich und Service orientiert. Gut eingerichtetes Zimmer, sehr sauber. Anmeldung zum kostenfreien WLAN einfach. Leider wurde der positive Gesamteindruck durch die abgenutzten Teppiche im Treppenhaus und löchrigen Polstermöbel in der Lobby etwas getrübt. April 2, 2014
Rated 1.0 out of 5.0 by bad experience not very happy booked a family room and were given a room with two single beds. were told that they would check to see if a family room was available. as we had booked in advance we didn't think that this should have been a problem. the bed was extremely uncomfortable and neither of us slept very well.not good as we had a long journey the next day. April 2, 2014
Rated 4.0 out of 5.0 by Great service at a great place 5 minutes from the Channel Tunnel I am a frequent traveller across to Germany and I always stay at the Holiday Inn Express, Cheriton, Folkestone. It is only five minutes from the tunnel and it's location allows me the time to get up, showered and have a good breakfast. All in time to catch the 0650 tunnel to Calais. The service is great, with friendly staff always willing to assist. Rooms are on the small side but fit for purpose. Comes with free parking and free wifi, what more do you want. I would recommend this hotel if you have an early start and a long drive the next day. March 30, 2014
Rated 5.0 out of 5.0 by handy for the chunnel a good quality holiday inn express well plced for the "chunnel" very helpful staff they couldn't do enough to help. they have a list of nearby eateries if you dont fancy staying in, the fountain inn they recomended was cheap great food and very friendly. only reason for not fully relaxing was exitement at journey to frankfurt early next morning. we will use again March 30, 2014
Rated 4.0 out of 5.0 by GOOD VALUE FOR MONEY BOOKING THE ROOM WAS EASY ONLINE, WE WERE PLEASED WITH THE LOCATION, THE ROOM AND STAFF ETC. SMALL DOWNSIDE, PILLOWS COULD HAVE BEEN BETTER. March 27, 2014
Rated 5.0 out of 5.0 by It was a nice experience Room has all the basic things you need. May be a bottle or two of water would have been appreciated March 27, 2014
Rated 5.0 out of 5.0 by Great location, clean room and friendly staff We stayed for one night only but thoroughly enjoyed it. The staff were extremely helpful giving us extra tea bags for out room, a sleep pack on arrival and patiently explained to two dafties how to work the heating in the room! Good variety at breakfast but would have preferred more fresh fruit other than grapefruit. Located right next to 24 hour tesco and motorway junction which also helped. Would def recommend and as we have family in Folkestone will be booking again March 26, 2014
Rated 4.0 out of 5.0 by Excellent staff & convenient location From the onset of the process via online / telephone call the staff were outstanding in their professionalism, friendly manner and willingness to help. In particular, Stephen, who helped me park my vehicle with trailer safely in the car park. Extremely helpful and a wonderful happy demeanor. A credit to to this particular Holiday Inn Express. The food in the evening was decent, not Restaurant quality but decent enough to eat after a long drive. Again, smiling staff were a pleasure to chat with and be served by. My only criticism was my room. I didn't sleep well due to the noise from what must have been the motorway / euro freight nearby. Room 102. The bed was a hard mattress. Because I had a dog with me, I was put in a 'dog room' . Which smelt of .... Dogs!! I have 3 dogs and my home never smells of dogs. My dog had his own bed and only weighs 4 lbs! Upholstery needs cleaning frequently along with the carpet!! In general the room was clean. March 17, 2014
Rated 5.0 out of 5.0 by Like a second home. Have stayed at this HI on a regular basis over the last few weeks due to my husband working in the area and I just want to say thank you to all the staff for making our stays such enjoyable ones. Nothing is too much trouble for them all very friendly and welcoming. Yes its a Holiday Inn Express so things are a little basic but the staff make up for this in a big way. Stay in Holiday Inns on a regular basis and must say I enjoy this one over some of the other much more expensive ones. I am also pleased to say the food you can take up to your room is of a good standard which is something I cannot say for many other hotels. Thanks again please keep it up as I think you will have us for a few more stays. March 14, 2014
Rated 5.0 out of 5.0 by Super value for money The staff at this hotel were personable, helpful and available what more could you want. Highly recommended. Perfectly located for the channel tunnel less than three minutes away. March 12, 2014
Rated 2.0 out of 5.0 by Convenient for tunnel but poor bedding and tepid water This hotel is convenient for the Eurotunnel and good value. However, while the bed itself was good, the duvet was thin and not warm enough and no extra cover/blanket is supplied. We also found that the water for the showers in the morning at around 8am was only tepid. The night before it was hot but it is clearly important to have sufficient hot water at peak times in the morning. March 11, 2014
Rated 3.0 out of 5.0 by Poor Sleep Stayed overnight on Thursday 6th March. Everything was ok until about 4am in the morning, then what I believe was the aircon generator started up. It was as though there was an HGV in the room! I contacted the reception to inform them about the situation but all they wanted to do was to try & fob me off with a phone number because they said there was no manager available to deal with my issue! So, please be aware if you get offered a room on the 3rd floor then you'll receive an early morning call!!! March 10, 2014
Rated 5.0 out of 5.0 by Warm, friendly hotel. Excellent. This hotel is ideally positioned for crossings. It was very, clean & welcoming, the staff couldn't do enough to help. Very warm and friendly. We would certainly use it again. Thank you!!! March 9, 2014
Rated 5.0 out of 5.0 Excellent location for the tunnel crossing Used this hotel as an overnight stay for an early channel crossing. The staff were very helpful, changing our room requirements with no notice. After a long drive, it was nice to be able to have dinner on site, the menu selection is not vast, but the meal was well presented and enjoyable. As we had to leave before breakfast, the hotel provides a packed takeaway breakfast at no extra cost, which we enjoyed whilst on the crossing. March 8, 2014
Rated 4.0 out of 5.0 by Good location We chose this hotel for its location in relation to the channel tunnel. It is a very clean hotel however the noise from passing lorries all night meant we didnt get much sleep. I would recommend this hotel but try to get a quiet room. The staff a very helpful (even if the night person did have his tie halfway down and was wearing trainers !!!) March 3, 2014
Rated 4.0 out of 5.0 by Fantastic staff, hard bed Every single member of staff was charming and really helpful. The food/drink options were really flexible. The only negative was the bed was hard. February 27, 2014
Rated 5.0 out of 5.0 by Great location and good size beds Stayed for an overnight prior to Tunnel trip next morning. Booking process smooth and room was spacious, clean and quiet. Very good value for money. Free wifi internet a hassle to use only real grumble. Why do hotels have to do all this create an account hassle rather than just hand out a guest wifi code. I don't ask friends who stay overnight at my house to create an account with date of birth etc etc!! February 25, 2014
Rated 4.0 out of 5.0 by Excellent transit point We always use this hotel whenever going to France as it is exactly halfway house from our home in Edinburgh to our farmhouse in France. It is comfortable, safe and secure. February 24, 2014
Rated 5.0 out of 5.0 by Excellent all round Only word is excellent..from staff to comfort..and location. 10/10. February 24, 2014
Rated 5.0 out of 5.0 by Excellent staff... Great breakfast Cannot speak highly enough of this hotel. Staff are excellent- breakfast staff and reception staff are polite helpful and efficient. Great location. Perfect breakfast. Easy to park. February 21, 2014
Rated 5.0 out of 5.0 by Excellent experience I would really like to compliment you on your staff, they were all very friendly, helpful and professional. The hotel is very clean the rooms are clean and comfortable. The fact that it's minutes away from the Euro Tunnell makes it a really good reason to stay. Although I don't travel down that way very often I would definitely stay there again when in the area. Thank you. February 19, 2014
Rated 4.0 out of 5.0 by great staff. very close to eurotunnel. I tour with bands and I use around 50 IHG hotels a year. I used this one first time last week. It's a great location very close to eurotunnel.. The staff was fantastic. A truly gentle welshman was at reception who cheered up my bands before going to europe. February 15, 2014
Rated 5.0 out of 5.0 by A great night's sleep before travelling in France! Honestly - you couldn't ask for more. We arrived exhausted, had a great burger and good night and a really good breakfast. The staff couldn't be more helpful. Just a word of advice - if you are travelling with your dog it is worth phoning to check that they do have rooms available for people with pets. Obviously dogs and owners cant sleep in ANY room and they have 5 designated for the purpose. It was fine for us, but they did suggest that next time you do ring to confirm. Have a nice stay! February 15, 2014
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