Rated 5.0 out of 5.0 by Miner49er Clean, comfortable
Sayed here for a night recently, was clean and comfortable. Love that I can open the windows!
May 2, 2013
Rated 5.0 out of 5.0 by Jeff1961 great service
i enjoyed my stay beautiful Hotel very good service comfortable bed and friendly staff. had a great stay. thank you.
April 27, 2013
Rated 3.0 out of 5.0 by drags No refrigerator and no orange juice
We needed a refrigerator but there was not one in the room but when we checked out they said that they were available but we had to ask. They should have told us at check in.
The first morning at breakfast we got one good glass of orange juice and then it was just colored water and the next morning it was just the colored water again. They said that they had been outfor two days, the weekend.
April 21, 2013
Rated 5.0 out of 5.0 by bowlergrandma great experience -
Was great - The hotel even called and said that an item had been left in one of the rooms. That was super. One hotel we stayed at before said we had never left anything when we had left a winter coat and sweatshirt, so we never saw the items again.
April 19, 2013
Rated 5.0 out of 5.0 by fightpilotswife Great place to stay!!
We enjoyed this hotel so much that we made a return visit a few days later when we changed some travel plans while college shopping.
The customer service at this hotel was especially impressive. The rooms were spacious, beds and pillows comfortable, pool area clean and well maintained and breakfast selection wonderful.
I highly recommend this hotel!
April 19, 2013
Rated 4.0 out of 5.0 by shooterb Nice place to stay for dog owners
Rooms where comfortable & clean. The pet fee was only $35 and had several places to walk a restless dog around outside. Has several Italian and chinese delivery and restaurants with in walking distance
April 8, 2013
Rated 2.0 out of 5.0 by ThereForBusiness Comfortable room but poor Staff
Stayed for an entire work week on business (Mon-Fri) in a King Suite. Like many of the other reviewer's the room was very nice (loved the mattress) however management needs to do something about the staff. The very first night I went down to the front desk to ask to have the office desk replaced because it was broken (leaned to the side) and I knew I was going to be doing a lot of computer work when in the room. Was told it would be taken care of the next day. Had to ask again the next two days to get it (finally) replaced on Wed evening.
The TV in the fitness room had no sound and the person at the desk had no clue what to do...
Only had one person working in the am - when I went to talk to the front desk (to deal with the chair) no one was there, waited about 10 mins then went to the breakfast room and asked the person getting the breakfast set out how to find the front desk person. They said they were the front desk person and they were the only one on staff there... this was at about 6:15 am - couldn't believe they only had one person on staff.
Also - the hot breakfast food didn't seem very fresh - eggs, cinn rolls, breakfast meats all seemed pretty dried out.
I did like the little "game" they had for priority club members - got to try and bounce a ball in a goldfish bowl for prizes, but agree with the other reviewer that just the bottle of water for Club Members is kinda lame... most other HIEs have a nicer welcome gift that includes things like popcorn, or a snack (which is really nice after a day of traveling).
April 3, 2013
Rated 5.0 out of 5.0 by FlyBoy30 Always a great experience
I stay at this property often and I always have a good experience!
April 2, 2013
Rated 4.0 out of 5.0 by Jmzb Clerical error again
The gentleman who checked me in said he couldn't give me the government rate because I didn't have my ID. But he said he would give me a $10 discount anyway. Then when I got my invoice the next morning it was charging me full price. I'm getting tired of these front desk people who quote you one price and charge you another. Also, wasn't very impressed with this hotel's gift package for Priority Club members - a bottle of water. Don't mean to sound ungrateful but I guess that's what I am. I guess I'm just really impressed with those hotels that put a little sack together for you with your favorite candy bar, a bottle of water, and some toiletries...
March 27, 2013
Rated 5.0 out of 5.0 by Cactus I love the beds at all Holiday Inns
One of the best Holiday Inns I stay at. This is my home away from home when I work in the Fort Collins area.
March 23, 2013
Rated 5.0 out of 5.0 by BenjaminPAI Great Stay
I enjoyed the service, breakfast, room, Thanks a lot!!!
March 18, 2013
Rated 2.0 out of 5.0 by PSTT Just wanted a good nights sleep
I checked into this hotel for 2 nights with my mother and sister. We are all professionals who lead busy lives and had chosen this destination to get some much needed rest and relaxation.
Unfortunately that did not happen. There were kids, and I mean a lot of kids, running up and down halls until early morning hours both nights. Guests were yelling out their doors at the kids but it did no good.
I did share this with the gal at the front desk Saturday morning and she was more interested in reading her book than she was hearing my concern.
I am a priority club member, and actually GM'd an IHG property for 7 years so I know how these surveys affect a property, but I do feel as though the property needs to know of our disastisfaction.
I didn't pay to stay at a low end hotel. I paid nearly for two nights and got two really poor nights of sleep because of lack of control of other guests, and then not to mention lack of concern from the front desk when we discussed this with her.
Nonetheless the hotel was very clean and the breakfast bar and pool area were very nice to enjoy.
March 8, 2013
Rated 5.0 out of 5.0 by Gus007 Great hotel to conduct business in Ft. Collins, CO
I have been staying at this hotel an average of 2 nights a month for more than 5 years. It is constantly comfortable, clean with great staff. They always recognize my Platnium Status. This hotel is also in walking distance to great selction of restaurants. I recommend this hotel for business and vacation.
March 3, 2013
Rated 1.0 out of 5.0 by ne13 staff
I felt that staff was rude and not customer oriented
February 9, 2013
Rated 3.0 out of 5.0 by Stairman Musical Rooms
Checked in for one night. First room they gave me was already occupied. Thank God the occupants were not there, but their bags and food were. Next room the clerk gave me the room key wouldn't work. Back downstairs to get different key. Sent to another different room. This one was a handicap room with a funky smell, but was clean. The only real problem was the thermostat didn't control the temperature. It was eighty degrees in there, so I had to go over to the unit and completely shut it off for the room to cool off. Then was able to control it with the unit control.
February 8, 2013
Rated 4.0 out of 5.0 by Bass6player Improvements
I have stayed at this location many times before this brief stay. I really don't have anything negative to report although I do believe there are ways to improve your customers stay.
1. For anyone staying for the week or longer as I did several times, the breakfast was the same almost every or every other day. The scrambled eggs are terrible. The mini omelets actually aren't bad. The Biscuits, gravy, and sausage are good. The bacon, not so much.
2. Fresh coffee after breakfast buffet closes. Everyday when I would return from work or in the evening when your complimentary cookies are made I go for a coffee. I always find that it is whatever is left over from breakfast 5 or 6 hours earlier. It is never hot. I realize that there is coffee in my room but the nasty creamer in the rooms just doesn't cut it.
The staff at this location is very friendly and the rooms are clean and comfortable.
January 23, 2013
Rated 5.0 out of 5.0 by Alison2013 Fantastic service!
We loved our stay at Holiday Inn Express Fort Collins. The service was excellent and they were very accommodating with a late departure. The bed was SUPER comfy and the rooms were clean and quiet.
January 9, 2013
Rated 5.0 out of 5.0 by BoggyWoggy Longtime Positives
for 4 years we have consistently chosen to stay here while our daughter attended CSU. We've had great success as customers and appreciate the clean rooms, excellent service, and relaxation. Thank you to the manager, Becky, who recently helped with a booking mishap. She was cooperative and kind as she helped with a billing issue. Now that our daughter has moved away from Ft. Collins, we will miss our visits.
December 26, 2012
Rated 1.0 out of 5.0 by Rod10 Bad Manager
I am not one to write reviews but i stayed here for a night on a business trip. I Checked in late just to sleep, wake up early, shower and shaved. I get a call later while working from the manager accusing me of having a dog in the room and basically blaming that there was damage to the room. She told me i would get a call back. I called later that night and she was not in. Was told i would get a call the next morning, nothing. I would have appreciated a simple apology for not doing her research into things before accusing me. I am a gold member so i stay many times at the HIE but this has made me question where i should stay.
December 21, 2012
Rated 5.0 out of 5.0 by Ernie13 Everything is Great
It is my number one choice in Ft. Collins, CO! I use this as my business hub.
December 16, 2012
Rated 5.0 out of 5.0 by Ouchtown Nice job
This hotel provided the best recognition for priority club members - of any status - I have ever experienced. A little pricey but good central location. Have stayed here 2x this year for different weekend events and have had a good experience each time.
November 8, 2012
Rated 5.0 out of 5.0 by TandG Great place, clean, neat, wonderful staff 24hrs a day
Everytime we go to FT collins, and that ranges from 2 x month to every other month, we stay here. Wonderful staff, great service
and rooms are very confortable.
Thank you Holiday Inn FT Collins, see you again next month!
October 16, 2012
Rated 3.0 out of 5.0 by Tim01 Travellers Cheques
Overall a very modern and clean environment - our stay was relaxing - We enjoyed the coffee and breakfasts - labelling the pillows as firm vs soft was helpful - My only issue was that I tryed to cash a travellers cheque and the front desk staff indicated they could not do that - It surprised me that a major hotel chain was not able to cash travellers cheques -
October 11, 2012