Rated 4.4 out of 5 by 82
Rated 2.0 out of 5.0 by wojor Rooms not ready for check-in
Check in is at 3pm. We arrived a little early and understandably, the room was not ready. We were told the room would be ready in an hour. We returned around 3:45 and were told the room was not ready and we would be added to the wait list. ( wait list for check-in ?????) we asked the clerk what the problem was and she became extremely upset. Stated that she can't take all the stress. We asked to speak with the manager and were told he was not available. We red idea to wait by the pool and noticed a gentleman in business attire with a Holidat Inn name tag. My wife asked if he was the manager and he very rudely stated "no" and walked off. Finally, after over 2 hours of waiting, our room was ready. We paid a lot of money for a room that we were not able to fully enjoy. I feel cheated. The only compensation offered was have a cookie and a very weak apology. If I check out hours late, I am charged for the time, but if your room isn't ready and you get checked in hours late, you get a cookie!!! Great place to stay but the staff needs training in customer service skills.
June 30, 2013
Rated 5.0 out of 5.0 by FishmansLady Nice vacation
Nice clean room with comfortable beds. Complimentary breakfast was good with plenty of choices. Coffee was excellent! The only unpleasantness was that the folks staying in the room above ours don't know the meaning of stealthy walking. Guess they've never hunted!
June 29, 2013
Rated 1.0 out of 5.0 by crimsonlove Would NOT Recommend Staying Here
We stayed at this hotel because we heard it was very nice. It was actually very poor. We arrived at 5:30pm on a Friday and our room was not ready yet. They moved us into another room that smelled like dog urine. Manager was rude and did not accommodate. He suggested that we leave the hotel and stay somewhere else. Terrible place to stay in Fredericksburg.
June 24, 2013
Rated 4.0 out of 5.0 by parker07 Price of rooms was to expensive. My family has stayed at a lot of Holiday Inn Express hotels and this is much more expensive than we usually pay.
There was no discount for state employees as we have found in all other Holiday Inns.
June 23, 2013
Rated 1.0 out of 5.0 by mbecton Bad Management
I would not stay at this location again. The management changed my reservation I had for over a month and then lied about it and blamed Corporate Holiday Inn.
June 14, 2013
Rated 5.0 out of 5.0 by kinger13 exellent hotel in good location
on arrival we could see that the hotel was newly built and was to a high standard . our room was spacious and well appointed with a view over the pool .the staff were very helpful and polite giving us good ideas for sightseeing and eating out. a bonus was the free parking.altogether a very enjoyable stay.
June 12, 2013
Rated 2.0 out of 5.0 by Stu88 not really aceptable
I travel often for business and in this case for vacation. the cable on the tv had glitches. it did not match the menu for the channels.
the room was not made up the second day. When I called the desk I was told that they had gone for the day....3 pm. I asked why they did not touch the room. Answer was we had the do not disturb sign on. We did until 1015 when we went out. Staff did bring up clean towels at 4 pm at our request. You will not survive with this type of attitude
June 6, 2013
Rated 5.0 out of 5.0 by SUSIEQ54 HANDICAP ACCESSIBLE ROOM
THE ROOM WAS VERY NICE AND THE BATHROOM DEFINITELY HANDICAP ACCESSIBLE. THE ONLY PROBLEM WAS THAT THE BEDS WERE TOO HIGH TO TRANSFER ONTO FROM A WHEELCHAIR. WHEN THE FRONT DESK WAS TOLD ABOUT THIS PROBLEM THEY CONTACTED THE MANAGER AND HE CAME TO THE ROOM AND REMOVED THE BOTTOM PART OF THE STAND THAT THE MATTRESS WAS ON TO MAKE THE BED LOWER. THIS SOLVED THE PROBLEM. EVERYONE WAS VERY NICE AND HELPFUL IN SOLVING THE PROBLEM AND MAKING THE VISIT TO FREDERICKSBURG A PLEASANT ONE.
June 2, 2013
Rated 3.0 out of 5.0 by Ohpixie The bed was too high for short people
My bed was comfortable, once I was able to get up onto it. It was definitely much higher than any other hotel bed I've ever slept in. The bed linens were comfortable and clean. The pool area was attractivelly lit and clean. The extra sink w/microwave and refrig were very useful, also. I needed directions to a pharmacy and received accurate ones at the front desk.
May 24, 2013
Rated 5.0 out of 5.0 by HappyPlatinum Nice Hotel, Quiet Location
We were doing a two day Fredericksburg winery trip before heading to New Years Eve festivities in San Antonio. We were looking for a hotel near town in Fredericksburg. Based / Since I am a platinum member with Priority Club, coupled with my corporate discount and the great reviews of this hotel, we decided that this was the go to for us. We were really happy with the choice!
The hotel appears is very new, and the staff is very welcoming. The hotel is right off the main drag of Fredericksburg, and there is plenty of parking at the hotel. When we made our reservation they were out of king rooms, but we made a notation requesting a king, and they kindly upgraded us to a king mini suite. (Probably because of my Priority Club status) Check in was efficient and friendly, and there were plenty of yummy cookies available for guests.
On first entering the lobby, there is a very welcome feel. The breakfast area and lobby sitting area are melded together away from the front desk and creates a very warm feeling. There is plenty of room in the breakfast area in the morning.
Our room was a nice upgraded king room with a couch, two HD TV’s, with plenty of channels. There is also a work desk, “kitchen table”, microwave and fridge. Closet and bathroom space is acceptable, though as with most Holiday Inn Express locations, there is no door on the closet....always seems “cheap” in the new upgraded brand. The bed was very comfortable though a bit tall! The climate control system worked well, but unfortunately the blower can not be left on for white noise, so out came my tablet and the white noises application. The curtains did a fair job blocking out the light. We enjoyed watching the Christmas lights of a neighboring house outside our room.
The breakfast was typical Holiday Inn Express hot premade cheese omelets, biscuits (though they were out of biscuits....due to heavy guest loads), gravy, bacon, as well as cold hard boiled eggs, pastries, toast, muffins, cereals, juice, milk. The two hostesses kept the food refreshed and the area very tidy.
They have business center downstairs with one computers and a printer, as well as another in the lobby. High Speed Internet connection was strong around our room. The inside of the hotel clean and nice looking. They had a typical small but clean exercise room. One of the gems of this hotel is the pool complex. Wow.....really nice for a limited service hotel in a small town. Plenty of deck space, a “lazy river” slide, lounge chairs, patio tables, and fire pits that add a nice effect. Since it was near freezing out we did not partake but commented that it would be nice to come back in the summer.
There is not much in the line of restaurants right near the location (one restaurant across the street) but with a car there are plenty of choices in Fredericksburg. On a nice summer night it would be a pleasant walk to the town center.
I think it is the best of the hotels in Fredericksburg.
May 23, 2013
Rated 2.0 out of 5.0 by ceejayf Disappointed
My husband and I always seek out Holiday Inn for our travels because the quality is consistent. This stay was a disappointment. When we reserved our rooms, my husband asked if we should pay a higher rate for a room with a scenic view of the Hill Country. When he said we would have a balcony, I told him to book it. When we pulled nto the parking lot on the evening of our first stay, I couldn't imagine which room we could have that would allow a view of the Hill Country. Our room had a view of the swimming pool, and a gas station. So much for the increased rate for the view. As we were placing our bags in the the bathroom, I noted a Q-tip on the ground, next to the trash can. I thought it was an understandable oversight, but it remained there for two of the three days we were visiting. I also spotted a broken lock from what appeared to be a suitcase latch that remained on our floor for the entire stay. All of that was merely annoying. The worst was my Saturday morning shower. At about 9:00 a.m. I got into the shower and just after I had gotten completely wet, the water turned cold. I called the front desk to ask what was happening and was told I was the first to complain and they would look into my complaint and call me back. I waited for thirty minutes, but no call and still cold water. After 45 minutes I took a quick shower with tepid water. I received a call to check on the status of my water about an hour later. I went to the front desk later that morning to seek out the manager and was told that due to numerous absentee calls that morning, the manager would be in later in the day to fill some of the missing positions. At that point I gave up. Overall, a completely disappointing, and surprisingly so, experience at this Holiday Inn.
May 19, 2013
Rated 5.0 out of 5.0 by jill49 awesome room, great service and very comfortable
This was our first trip to fredricksburg. What a great town! Our stay at the holiday inn express was top notch! We stayed in one of the pool side suites. The pool area is so relaxing with an awesome pool for all ages (great for family get togethers). Our suite had two bathrooms (spotless!) A dining area (which was great for family games and cards), living area, two tvs and the most comfortable king size bed for a great night of sleep! The staff at the front desk were friendly, personable and great for information about the town. The trip was for mother's day. My husband and I, from the Waco area, met my mother and her special friend for the weekend. They live in south tx for the winter and travel in the summer. Unfortuntely my mother became very ill early sunday on mothers day. We had to go the the hospital and she stayed for two days there. Be reassured that if you need emergent care in Fredricksburg, Tx it also was a very professional team with great skilled and caring personnel at the Hill Country Medical Hospital. I have been an RN for over 25 years and my mother got great care there. The staff at the hotel were so nice and extended our check out time and also said they would hold the room of we needed to stay. In my opinion this hotel was 5 stars!! Great job Fredricksburg and Holiday Inn Express!!!
May 17, 2013
Rated 5.0 out of 5.0 by Jim68 Good bed and nice and quite
I have stayed in a lot of holiday Inns in south Texas this was one of the nicest places so far and the pool area was beautiful. All of the employees where great. Recommend this motel.
May 11, 2013
Rated 5.0 out of 5.0 by PUMPKIN59 FREDRICKSBURG GETAWAY
WHAT I LIKED ABOUT THE HOTEL IT WAS NOT ON MAIN STREET SO IT WAS MORE QUIET THE ROOM WAS SPACIOUS AND HAD AMPLE SUNLIGHT I WOULD STAY THERE AGAIN IF IN FREDRICKSBURG
May 9, 2013
Rated 1.0 out of 5.0 by AMSformercustomer Most Inconsiderate Staff and Manager
Here's my experience:
First off let me say the facility is amazing Rooms and Pool Area! The cleaning staff always said hello when we passed one another which was very nice too. The front desk staff horrible. Here is why:
- Attempted to over charge me (20 plus minute check in to correct)
- Did not give me the correct type room which took another complaint to fix at which the Manager spoke to me with a very stressful attitude
- Despite requesting that my rooms be next to one another months before and being told at check in they would be... they were not. The Managers response was "They cannot accommodate everyone’s request" which is understandable but a simple apology for the inconvenience would be nice since I did make the request more than two months in advance to ensure my rooms would be together.
- When going to the pool at 8:30 I was yelled twice as if I was a child and then followed by a staff member to the courtyard shouting "the pool is closed" which one I wasn’t planning on getting it since it was so cold and despite the fact the sign said the pool closes at 10pm... Oh and there were four people in the hot tub so when I was later told it was for weather reasons that made no sense because they would have closed the hot tub too if that were the case.
-At check out I never was asked how my stay was, whether or not I enjoyed my stay, I was not welcomed to come back in the future, and they had me sign my receipts for a second time just because I asked for a copy.
-When my sister went back to get names of people that was the only point in time anyone showed any concern.
April 30, 2013
Rated 5.0 out of 5.0 by agmom97 Another enjoyable night
Recently stayed here for the third time. Definitely enjoyed the trip AGAIN. This time we had a room with a balcony and enjoyed sitting outside at night overlooking the pool with the fire pit. Breakfast choices were excellent, and the furnishings of the room are great. Definitely allowed a great night's sleep in a luxurious room. Staff was friendly. Although I wish it was a bit less expensive, but overall, it is my favorite place to stay in Fredericksburg. Planning a return trip soon.
April 28, 2013
Rated 5.0 out of 5.0 by ShopperinFredericksburg Great Customer Service
I arrived a day early and Eldon at the front desk assisted by adding another night. He also looked up my Priority Club number and applied it to my account. He had a great attitude especially since I checked in at 11:30 PM.
April 24, 2013
Rated 5.0 out of 5.0 by marthaart It pays to check back!
We were told that the hotel was full before we drove to Fredericksberg. When we got there, we checked with the hotel, and, sure enough, they had had a cancellation and we were able to get a lovely room.
This hotel is as good as a hotel can be.
April 20, 2013
Rated 5.0 out of 5.0 by KaylaB Great, New Hotel and Perfect Price!
Everything was so new and nice! Loved the spaciousness of the rooms and the pool area was so relaxing! Loved staying here and would recommend it over all the other hotels in the area!
April 15, 2013
Rated 5.0 out of 5.0 by SwampFox Excellent Hotel in Fredericksburg, TX
Our experience at this hotel was excellent from arrival through departure. The front desk team was there to help with great information and warm Texas smiles. Arrival for breakfast each included a warm good morning from the hostess in the well stocked breakfast area. Hallways, room and laundry area were exceptionally clean and organized. Great location and great overall experience and a great bargain. We will definitely stay there again!
April 9, 2013
Rated 5.0 out of 5.0 by skipjulie Bed could have been more comfortable
The bed was not firm enough, coffee cups were disposable.
April 5, 2013
Rated 5.0 out of 5.0 by Monica55 Suite was very comfortable for 6.
Very comfortable beds and very clean and spacious room and bathroom for 6. Great service and full breakfast, beautiful grounds, great location
April 5, 2013
Rated 5.0 out of 5.0 by PanhandleParent Great Customer Service
All staff members were friendly and very helpful. Wonder place to stay in a wonderful town!
April 4, 2013
Rated 5.0 out of 5.0 by MaxineFloyd Our Stay at holiday Inn Express
One of the most enjoyable stays at a motel a person could ask for anywhere. Very clean, comfortable, pleasant staff, convenient to all landmarks and main street Fredericksburg, Texas. Will look forward to our next stay at a Holiday Inn Express. My only dislike is their coffee but it is just not to my liking and such a minor complaint. You may enjoy the coffee so never let that be a cause for not choosing Holiday Inn Express. Happy trip in Texas
March 28, 2013
Rated 4.0 out of 5.0 by Cliff13 Great Service, comfortable and clean room
We just stayed one night, but had a good experience staying at the hotel. The staff was very helpful and friendly.
March 21, 2013
Rated 5.0 out of 5.0 by dce1 Excellent choice on our part
In a word - NICE!! We enjoyed the stay, everything was very good to excellent. Desk staff was extremely courteous and helpful
March 19, 2013
Rated 5.0 out of 5.0 by Blue56 Great Surprise
We just did a day of driving from Dallas and had palns in the AM for some sight seeing and I went to my Holiday Inn app on my phone and found this magnificent Holiday Inn Express. The staff was so helpful and friendly with dining suggestions and thing to do in Fredricksburg it was Great.
March 19, 2013
Rated 5.0 out of 5.0 by Rudi11 Great New Location
Our stay was great!...Pool was outtasight!........We will be back!
March 11, 2013
Rated 5.0 out of 5.0 by tabryantx Fresh and New
Nice find. Use Express often when we travel. This one is a great find and a nice location. Walked all downtown area and back to hotel. Did not use pool (too Cool) but looked fantastic. If we had young kids again, this would be a place we would use often. Good place to bring grandkids.
February 28, 2013
Rated 5.0 out of 5.0 by DSL2 Love this Place
This place is very nice for a weekend getaway to Fredericksburg. I only wish it was warm enough to get in the pool because it looks amazing! Can't wait to go back when it is warmer so i can enjoy it :) Very clean and great location. Loved everything about it.
January 28, 2013