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Rated 3.9 out of 5 by 135 reviewers.
Rated 2.0 out of 5.0 by Conveniently placed but poor levels of service and comfort... The staff who checked us in when we arrived were patronising and rude and did not listen when I said I had prepaid the room, so checked me in as if i was a new customer only to call me back from the lift to re-check me in as they had fond my pre paid booking. The laughed and sneered when another guest called down to say he could not make the lights in his room wok (key card operated)The room was grotty and in dire need of refurb. The walls paper thin and other guests had no respect allowing their children to run along the corridors and slam doors, nothing really I suppose the hotel can do about this? Check out in the morning was swift and the staff member on duty much friendlier. Breakfast was tiny croissant each!!!! Shuttle service on time and convenient. Wont stay again there are other choices at Geneva. April 14, 2013
Rated 5.0 out of 5.0 by Very convenient This hotel has a free airport shuttle. It has a delicious free breakfast. It gave us free Metro/Bus transportation. I would highly recommend this hotel for the convenience of all these extras included. The rooms were small, but clean. April 9, 2013
Rated 2.0 out of 5.0 by Need to accomodate early airport departures We specifically stayed at the Holiday Inn Express Geneva Airport for its free airport shuttle and free breakfast. However, upon our arrival, we were informed that the free airport shuttle wasn't available during the time we needed to depart for the airport. The front desk agent told us that we could pay 15 Euro for a private shuttle that would take us to the airport. Had we known this, we would've paid an extra 15 Euro to stay in a hotel that provided airport shuttle service when we needed it. The hotel also didn't provide the advertised free breakfast until after we departed. Instead, we were offered a single croissant... No thanks. The Holiday Inn Express Geneva Airport needs to live up to its name, and understand that they need to provide service for early morning flights. On the bright side, we enjoyed the complimentary beers that were provided to Priority Club members upon our arrival. April 7, 2013
Rated 5.0 out of 5.0 by Great breakfast choices and comfortable room The hotel is very convenient to the airport/train station with efficient shuttle service. The hotel staff was friendly and helpful. The room, although small, was comfortable and quiet. The selection of breakfast items was the best I've encountered at any Holiday Inn Express, or similar hotel. Our experience was very pleasant, we definitely recommend this hotel. April 6, 2013
Rated 2.0 out of 5.0 by Regular, correct for 1 night This hotel is correct only for stay one night. The staff is pleasant. On the other hand, there is no restaurant and if you wish to eat you have the choice between a service of delivery of pizzas or kebabs ( poor service) or going to dinner to the restaurant of the close hotel: the Mövenpick! March 26, 2013
Rated 3.0 out of 5.0 by Walking distance from the aiport expensive like everything in Switzerland. Nothing special. March 23, 2013
Rated 3.0 out of 5.0 by Value for Money? For an airport hotel in Switzerland it was good value for money providing you did not want to do anything more than rest before the next flight. The staff were very friendly and helpful. Arriving around 7PM only one member of staff manning the front desk. After about 25 minutes checkin formalities were finished!!! After unpacking and finishing some work which took about 30-40 minutes I needed some answers to local transport options for getting into central Geneva. At Reception there was still a queue of people waiting to check-in / out with yet again one member of staff on duty. Once again I joined the queue and after 15-20 mins reached the front of the queue, got the answers I needed. The bar is adjacent to the Reception area and not having seen anybody serving I suspected the Reception staff also act as bar staff. Sure enough that is the way it works. The answer to getting a beer was blindingly obvious but I thought I would ask anyway, only to be told "I have all these people (indicating the queue behind me) to attend to and 2 phonecalls on hold and my colleague is on his break". The answer was clearly fact but in this day and age of competitive customer service is it acceptable to have people queueing for 15-25 minutes??? Would I stay there again, based on price yes because my Employer dictates what they will spend. After this I would consider topping up my Employers contribution and staying in a full service hotel. March 1, 2013
Rated 4.0 out of 5.0 by Nice airport hotel Clean hotel with comfortable rooms - each room has their own heat/airconditioning controls which worked wonderfully. My only complaint was that the linen sheets and duvet covers were a bit scratchy. Shower and towels were great. February 28, 2013
Rated 4.0 out of 5.0 by Good location and service Frequency of the complimentary airport transfer was good. We didn't have to wait for more than 15 minutes. Excellent location - Located close to the ICC and Coop supermarkets & restaurants. esp as this property does not have an in-house restaurant. Staff service is good. They made an extra effort to give directions and assistance. Premises were clean and well maintained.. February 28, 2013
Rated 5.0 out of 5.0 by Good Experience.. Can be Improved Breakfast was good but if there were more choices that would help Internet access in rooms is fairly standard in business hotels and will make a big difference Thanks to the extremely friendly staff for making this a pleasant stay February 28, 2013
Rated 2.0 out of 5.0 by Don't check in late Due to travel delays, I arrived for check-in very late, 12:30 a.m. Unbelievably, there was a line. Only one employee was present trying to deal with the line of 5 customers waiting to check-in as well as three drunk patrons sitting at the bar next to the check-in desk. I was the only woman in the lobby and was extremely uncomfortable with the entire situation. I waited almost 20 minutes to check-in. Despite the line of tired customers, the clerk was taking extra time to try to get people to sign up for the rewards program - very poor judgment. When it was my turn, he said my room number out loud, audible to the drunk bar patrons as well as to the men waiting behind me. I requested a room change and that he write it down only, not say it. My room was very small and although the bed appeared clean, the futon and carpet were stained and unpleasant looking. To top it all off my wake-up call was 15 minutes late. Fortunately, I expected this and had set my own alarm. I would not return, even despite the attractive price. February 20, 2013
Rated 5.0 out of 5.0 by Great stay! Although this hotel seemed a bit expensive (it is an airport hotel and in Switzerland, however!), everything about it was just what we needed. The staff were helpful and really friendly, the room was clean, and the breakfast was delicious. There was a free airport shuttle to/from the airport too which was nice. They also offer you a free public transport pass to go into central Geneva if you wish. The only thing I wasn't happy with was that there wasn't wifi in the room -- only broadband which you had to pay for. Otherwise everything was fine! February 10, 2013
Rated 4.0 out of 5.0 by Great hotel and helpful staff good location close to the airport,frequent shuttle service,breakfast even before the opening time.overall good for the price. February 3, 2013
Rated 4.0 out of 5.0 by Great location very close to airport and train station Congratulations. Very good service and facilites. Shuttle drivers were great. January 19, 2013
Rated 2.0 out of 5.0 by Clean, but not a great experience I would not come back to this hotel. - Staff is not too friendly, somewhat defensive and snippy at times, with exception of management - Rooms are clean, but small - If you want Internet during your stay, go somewhere else. This was the worst experience I have ever had in any hotels I have ever stayed in. The slowest connection you can possibly think of, and it was on and off within minutes. I wanted to cry. I was staying there for 2 weeks and it was outrageous. They told me it was being fixed during my stay, but nothing ever changed. They said it was slow due to some guests downloading movies. Right. Because this is the first hotel in the world that faces this problem. I got my money back after arguing, but I would have preferred to have internet. - I had my laundry out for two days, packed in the laundry bag and ready for pickup. No one ever picked it up. - There is no restaurant attached, and not much close by. - Breakfast was good. - The entire experience reminded me more of a youth hostel instead of a business hotel. Everyone sitting in the lobby to have internet, since the internet doesn't work in your room. But no real restaurant to sit and everything feels totally cramped. - Not recommended December 20, 2012
Rated 3.0 out of 5.0 by comfortable with drawbacks I had a nice, comfortable stay, the room is perfectly ok, bed, tv, bath, climate.. What i think is generally a standard, but apparently didn't arrive here yet. is WiFi connection in the room (included!). The solution with the wire is ok, but 10 SFr.? really? Another issue is the breakfast. The Coffee is no coffee!! its instant coffee, which you can make yourself, eventhough the machine looks a bit more professional. I think it's sad, if a Hotel can't afford to offer real coffee for breakfast! And my last comment, Fruits out of a can? With those fares this shouldn't be the level. The service was freindly, easy and competent. Thank you for the stay December 19, 2012
Rated 4.0 out of 5.0 by Quite a convenience hotel The location of this hotel is very good, shuttle bus service is a value add. Highly recommend this hotel if you visit Geneva with a limit bugget. But the internet access is not good here. I hope they will improve it next time. December 16, 2012
Rated 3.0 out of 5.0 by Convenient for Airport Stayed here for 1 night for an early flight the next morning. Hotel Shuttle Service from and to the Airport is extremely helpfull. Room was clean and comfortable. It was impossible to sleep well because the room temperature was extremely high. Reception staff could be friendlier. December 13, 2012
Rated 5.0 out of 5.0 by Guest Experience Enjoyed my overnight (Nov. 30, 2012) stay at the property. The staff was very helpful in giving directions to nearby shopping center. Room was clean and comfortable; breakfast was quite satisfactory; proximity to airport was an asset. The only suggestion is to replace the keyboard at the computer set up. The keyboard's space tab is almost non-functional. Recommend that the Manager try to use the computer to verify the simple request. Prof. Dr. Habeeb Hyderabad, India December 7, 2012
Rated 1.0 out of 5.0 by Un friendly Staff Internet charged and very bad quality. Staff appear unhappy and unfriend... December 6, 2012
Rated 3.0 out of 5.0 by Hotel Convenient to the Airport This hotel must have been designed by a man. The outlets in the bathroom are for electric shavers only. The hair dryer is in the room at the end of the beds where there is very poor lighting. The only outlet where a curling iron can be used is on the floor where the hair dryer is located. Virtually no light and you have to sit on the floor to curl your hair. Why there are no outlets in the bathrooms to accommodate hair dryers and curling irons is a mystery to me. Also they have an ice machine on the main floor but no ice buckets in the room and non available at the desk. The amenities in this hotel are definately not convenient to the guests. November 27, 2012
Rated 5.0 out of 5.0 by Free Ticket for Geneva Public Transport My stay was excellent, Hotel is conveneinet to the Airport and public transportation for Geneve (Bus Stop in front of the Hotel) I bought a day pass for Geneva and was later informed that i receive this free from the Hotel. November 21, 2012
Rated 3.0 out of 5.0 by Concern over shuttle, internet & Priority Club recognition We were concerned that although the shuttle was scheduled every 20 minutes there were two (non-notified) periods when drivers went on breaks leaving 40+ minute gap between shuttles at Airport. Also no recognition at all of Platinum Priority Club status. Internet in room was charged at CHF10 per day, but was intermittent. No refund was offered. Overall not a memorable experience! November 18, 2012
Rated 5.0 out of 5.0 by Great Airport Hotel The Holiday Inn Express Geneva Airport was the perfect location for flying from Geneva. There is a free airport shuttle running every 20 minutes, but you must pay a fee if you are parking your car there. The room was spacious and clean, and the beds comfortable. Breakfast was excellent. Free wifi is available in the lobby only. The staff were very friendly and helpful. November 5, 2012
Rated 3.0 out of 5.0 by OK Walls paper thin, bed not that comfy, bathroom tiny, breakfast food worst in switzerland. However, the location was very convenient (quick tram to the city center, free shuttle to airport) and the price was very reasonable, so I do not regret staying there the last night of my week trip through the country. October 24, 2012
Rated 1.0 out of 5.0 by Low Value If you want a comfortable bed, stable temperature in the shower, in-room wifi at a modern transfer rate/a working wire-in internet connection in your room (even at an extra charge) or have breakfast before 6:30 (say at 6:25) - go to another hotel! October 24, 2012
Rated 4.0 out of 5.0 by Nice hotel but internet Location (very close to the airport) and the shuttle to the airport are excellent. Room is small but functional. Staff are good in general. The Japanese restaurant in the neighbor hotel is excellent. Internet connection is 10 SFC for 24 hours but most of the time it was impossible to connect. Should improve. October 23, 2012
Rated 4.0 out of 5.0 by room quality The room was very quiet for being next to the airport, very clean, had problems with internet service in the room, worked fine in the lobby. Would be nice to be able to get a room with two double beds. October 23, 2012
Rated 5.0 out of 5.0 by Nice, but brief, stay Stayed only over one night, and it was fine. Appreciated the free shuttle service from and to the airport (even though one could probably walk it, if desired!). The location is handy for reaching central Geneva, via nearby tram and bus lines. Be sure to ask at the desk for the transit "pass", as that will be a tremendous benefit for getting all around, on trams, buses, and even some boats. Liked especially the excellent restaurant listing that the hotel has -- grouped by various categories, including types of food(s), locations, and pricing. That list was the best I'd ever seen, for sure. October 23, 2012
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