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Rated 4.7 out of 5 by 112 reviewers.
Rated 5.0 out of 5.0 by excellent hotel We got the room with in Jacuzzi in it and it worked perfectly. Stay was very nice September 3, 2014
Rated 5.0 out of 5.0 by great comfortable room I stayed for 4 nights, every night was relaxing, the location was within walking distance of anything I could need during my stay. GREAT EXPERIENCE! September 2, 2014
Rated 5.0 out of 5.0 by comfort the beds at holiday inn are sleeps best friend, and they staff were just awesome. loved the stay and will for sure use em again September 2, 2014
Rated 5.0 out of 5.0 by Great Stay We always enjoy staying here while visiting our son at DBU. Breakfast and the evening snack time is always a joy! Thank you for a great stay at Holiday Inn Express. William and Jan Richardson Sweeny, Texas August 24, 2014
Rated 4.0 out of 5.0 by Dinner and a movie I really enjoyed the complimentary catering. I hate dallas traffic and that meant I didn't have to fight traffic to get food. August 24, 2014
Rated 4.0 out of 5.0 by Great hotel and staff....Abysmal internet service Second stay at this excellent hotel. Clean, comfortable rooms , typical Holiday Inn Express breakfasts. Well-presented swimming pool area ...although problem with gate. Abysmal internet service....fair in lobby but totally unacceptable in rooms...unable to speak privately to family in Europe who were having an emergency ! August 21, 2014
Rated 4.0 out of 5.0 by Staff makes all the difference. This is a nice property, and about what one would expect from a Holiday Inn Express. The staff however goes above and beyond to make sure that everyone has a pleasant experience. Highly recommend this property. August 17, 2014
Rated 5.0 out of 5.0 by Good stay Stayed at the Holiday Inn Express for a fun weekend. We were a little put off that check-in took about 8 to 10 minutes, was so late - pass midnight The room was very comfortable and spacious. The shower was huge. All in all we did have a good time and plan to stay again. August 13, 2014
Rated 5.0 out of 5.0 by Greatest Customer Service I've Experienced I wish I could stay in this particular hotel each time that I travel. Your customer service was above & beyond! Your staff, your rooms, & your location are amazing. Thank you for employing such valuable individuals!!! I'll definitely spread the word. August 12, 2014
Rated 2.0 out of 5.0 by Family visit hotel was kinda hidden but nice quiet area biggest issue was i was assured one thing and didnt happen when issue was brought up to front desk girl didnt really do anything or contact a member of management to see if there was anything they could do i had to call the number on back of my card to get it fixed and they got manager involved August 6, 2014
Rated 5.0 out of 5.0 by HI Express I-20 Grand Prairie Texas Staff was very friendly and room was comfortable and quiet. August 4, 2014
Rated 4.0 out of 5.0 by Family reunion Overall pretty good, but the internet is terribad. Many good pluses for snacks and food like cookies, popcorn, and free water everyday. July 24, 2014
Rated 5.0 out of 5.0 by Great hotel Wonderful stay friendly staff and nice property. Hotel has everything you can ask for great hot breakfast, snacks in the evening, and a friendly staff and the bed was awesome July 21, 2014
Rated 5.0 out of 5.0 by Super clean rooms, amazing beds, great overall Never stayed at a Holiday Inn Express before. Such a great surprise. The beds and pillows were heaven. Everything you would expect at this level and then some. We travel a lot and just have never considered this chain before. Definitely will be looking for these in the future! July 15, 2014
Rated 1.0 out of 5.0 by CUSTOMER SERVICE The facility was nice, but I had been placed in a room just next to the building's transformer, and the transformer was having difficulties. It sounded like an alarm clock buzzer going off about every 5 minutes. I called the front desk three times and went down to the front desk twice. The would not move me to a new room. I was told this would be taken care of....but, that never happened. I don't like to complain, but Id did not get very much sleep. July 14, 2014
Rated 4.0 out of 5.0 by Very quiet and clean First night we stayed in a "King Suite"--that was well worth the extra money. Very clean--extremely quiet--A/C thermostat--included bathrobe, sofa and was spacious. On our return we had a "Double Queen"--room was very warm and A/C not on thermostat--so it ran continuously; however it was still clean and quiet. The hotel is very busy and lots of activity; but, once you shut your door it is VERY QUIET--I could not hear the neighbors, ice machine or anything. I LIKE THAT. The front desk people were VERY FRIENDLY. And the breakfast bar was well stocked--and they even had folks pick up your plates and trash and they greeted you. If you don't like "hotel style" breakfast the hotel is literally right next door to an iHop. Hotel is very strategically located if you need to go to Dallas and Irving as we did. 15 minutes to Irving and about the same to downtown Dallas depending on traffic. And there is an AWESOME shopping mall (outdoor) about 5 minutes from the hotel. I would definitely recommend this place and I will use it again. July 12, 2014
Rated 5.0 out of 5.0 by Bravo... In town for a baseball tournament so this location was a good central place for our four day stay. Staff were super friendly, helpful and responsive. The property is located near restaurants, grocery stores, shopping and theaters. Breakfast was great too. July 9, 2014
Rated 3.0 out of 5.0 by Friendly Staff but needs updating I thought the staff did an excellent job of making us feel welcome and they were attentive to our needs. The hotel is above average but I was disappointed with the room and pool. The room was just okay and like the pool just needs some updating. Pool had bugs and other things in it the first time we used it(including 2 chairs that were dumped in). The pool was clean the next 2 times we used it. The room a/c was awful and the carpet was old and worn. I just don't see myself staying again in the future. July 8, 2014
Rated 4.0 out of 5.0 by Family Reunion This was a good location for the family hotel. I just wish the elevator worked properly. It was a bit inconvenient to have to climb many flights several times a day. I was a bit disturbed by the nonchalant attitude of the staff in that regard. I guess they are used to the elevator not working. They say people don't move very fast in Texas and this experience proved it. Other than that, the overall stay was good. The rooms were clean and the air quality was good. The breakfast was good and the staff was always accommodating to the guests. I was not impressed with the pool. It seems like it could have been cleaned more regularly. There were bugs and leaves in the pool and the hot tub settings didn't work properly. They offered free wireless internet for the hotel and had about 4-5 connections to utilize; however they didn't work very well. It kept kicking me off the internet and a couple of them didn't download properly. It was a waste especially when I didn't want to have to be bothered to travel up and down the stairs to the business center. July 3, 2014
Rated 3.0 out of 5.0 by Good location Elevators go down frequently. This hotel is in a good location. You are able to get to a Rangers or Cowboys game in about 10 minutes. Good restaurants around. Outlet mall about 5 minutes away. July 1, 2014
Rated 5.0 out of 5.0 by Quite, comfortable and Relaxing evening After a long day, I was able to kick my shoes off, relax and sleep like a baby. Highly recommend this location and this chain. June 30, 2014
Rated 5.0 out of 5.0 by Great service and value Would recommend this location to everyone! Excellent service and unsurpassed value. June 16, 2014
Rated 5.0 out of 5.0 by Rooms exceptionally clean and fresh. To me the small details count. It was as if a spring cleaning had just been done. June 11, 2014
Rated 3.0 out of 5.0 by Long day Checking in was long and staff seemed very stressed one person to check in lots of us...Elevator was broken so to take luggage up and down stairs was stressful Staff stated tried to call management but were not answering Asked for roll away was told no as elevator broken and so one of us slept on floor June 9, 2014
Rated 5.0 out of 5.0 by Excellent service, amenities, security and safety Located just off of I-20 and Carrier Parkway, this hotel provides pedestrian access to many businesses, shopping, movie theater and popular restaurants locations. This hotel is new and has great amenities, like reliable high-speed wireless internet, breakfast, and a lite dinner on select days. Their staff was very friendly, reliable and helpful. I would recommend this hotel to anyone for leisure or business, as it provides security and safety. June 8, 2014
Rated 5.0 out of 5.0 by HAPPY CAMPER We have stayed in this hotel about 4-5 times in the past year and we always have a wonderful experience. No complaints. May 26, 2014
Rated 5.0 out of 5.0 by Great Service, very clean, well stocked with toiletries It was our honeymoon and we truly appreciated the service with a smile and the clean room. We were really pleased with the room. It was very neat and clean and the bathroom had more than enough towels, hand towels and wash clothes. This is huge, since many places you feel as though you have to beg for them. Lawanda, Paula, Vicki, Bria and Betty were all very attentive and did everything with a smile. Thank you for helping to make our honeymoon a wonderful experience! May 25, 2014
Rated 5.0 out of 5.0 by Great Breakfast, Great service Over the last 5 years we have stayed at this location and keep returning because of the staff. May 19, 2014
Rated 5.0 out of 5.0 by Good breakfast This hotel was hard to find. It was behind stores and was not visible from main road. Had to call to find out where it was located. The beds were comfortable however they were very high and being short I had a had time getting into it. Only 1 elevator so at times it took awhile for it to come. Breakfast was very good and the free bottled water and cookies were very nice. May 16, 2014
Rated 4.0 out of 5.0 by Excellent complimentary breakfast and free bottled water. What we loved the most: * The complimentary breakfast. Had alot of variety including fresh pancakes, greek yogurt, bacon, sausage, etc. * Free bottled water. This was the 1st hotel that offered free bottled water. * Room amenities. We loved that it had a microwave, refrigerator, and electronic safe. What we didn't like: * The carpet looked extremely old and dirty. We were a little afraid so we wore our flip flops while walking around in the room. Don't get me wrong, the carpet may have been cleaned but it didn't look it. * All through out the hotel and room, we can smell high levels of cleaning chemicals. May 15, 2014
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