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Rated 4.7 out of 5 by 98 reviewers.
Rated 1.0 out of 5.0 by CUSTOMER SERVICE The facility was nice, but I had been placed in a room just next to the building's transformer, and the transformer was having difficulties. It sounded like an alarm clock buzzer going off about every 5 minutes. I called the front desk three times and went down to the front desk twice. The would not move me to a new room. I was told this would be taken care of....but, that never happened. I don't like to complain, but Id did not get very much sleep. July 14, 2014
Rated 4.0 out of 5.0 by Very quiet and clean First night we stayed in a "King Suite"--that was well worth the extra money. Very clean--extremely quiet--A/C thermostat--included bathrobe, sofa and was spacious. On our return we had a "Double Queen"--room was very warm and A/C not on thermostat--so it ran continuously; however it was still clean and quiet. The hotel is very busy and lots of activity; but, once you shut your door it is VERY QUIET--I could not hear the neighbors, ice machine or anything. I LIKE THAT. The front desk people were VERY FRIENDLY. And the breakfast bar was well stocked--and they even had folks pick up your plates and trash and they greeted you. If you don't like "hotel style" breakfast the hotel is literally right next door to an iHop. Hotel is very strategically located if you need to go to Dallas and Irving as we did. 15 minutes to Irving and about the same to downtown Dallas depending on traffic. And there is an AWESOME shopping mall (outdoor) about 5 minutes from the hotel. I would definitely recommend this place and I will use it again. July 12, 2014
Rated 5.0 out of 5.0 by Bravo... In town for a baseball tournament so this location was a good central place for our four day stay. Staff were super friendly, helpful and responsive. The property is located near restaurants, grocery stores, shopping and theaters. Breakfast was great too. July 9, 2014
Rated 3.0 out of 5.0 by Friendly Staff but needs updating I thought the staff did an excellent job of making us feel welcome and they were attentive to our needs. The hotel is above average but I was disappointed with the room and pool. The room was just okay and like the pool just needs some updating. Pool had bugs and other things in it the first time we used it(including 2 chairs that were dumped in). The pool was clean the next 2 times we used it. The room a/c was awful and the carpet was old and worn. I just don't see myself staying again in the future. July 8, 2014
Rated 4.0 out of 5.0 by Family Reunion This was a good location for the family hotel. I just wish the elevator worked properly. It was a bit inconvenient to have to climb many flights several times a day. I was a bit disturbed by the nonchalant attitude of the staff in that regard. I guess they are used to the elevator not working. They say people don't move very fast in Texas and this experience proved it. Other than that, the overall stay was good. The rooms were clean and the air quality was good. The breakfast was good and the staff was always accommodating to the guests. I was not impressed with the pool. It seems like it could have been cleaned more regularly. There were bugs and leaves in the pool and the hot tub settings didn't work properly. They offered free wireless internet for the hotel and had about 4-5 connections to utilize; however they didn't work very well. It kept kicking me off the internet and a couple of them didn't download properly. It was a waste especially when I didn't want to have to be bothered to travel up and down the stairs to the business center. July 3, 2014
Rated 3.0 out of 5.0 by Good location Elevators go down frequently. This hotel is in a good location. You are able to get to a Rangers or Cowboys game in about 10 minutes. Good restaurants around. Outlet mall about 5 minutes away. July 1, 2014
Rated 5.0 out of 5.0 by Quite, comfortable and Relaxing evening After a long day, I was able to kick my shoes off, relax and sleep like a baby. Highly recommend this location and this chain. June 30, 2014
Rated 5.0 out of 5.0 by Great service and value Would recommend this location to everyone! Excellent service and unsurpassed value. June 16, 2014
Rated 5.0 out of 5.0 by Rooms exceptionally clean and fresh. To me the small details count. It was as if a spring cleaning had just been done. June 11, 2014
Rated 3.0 out of 5.0 by Long day Checking in was long and staff seemed very stressed one person to check in lots of us...Elevator was broken so to take luggage up and down stairs was stressful Staff stated tried to call management but were not answering Asked for roll away was told no as elevator broken and so one of us slept on floor June 9, 2014
Rated 5.0 out of 5.0 by Excellent service, amenities, security and safety Located just off of I-20 and Carrier Parkway, this hotel provides pedestrian access to many businesses, shopping, movie theater and popular restaurants locations. This hotel is new and has great amenities, like reliable high-speed wireless internet, breakfast, and a lite dinner on select days. Their staff was very friendly, reliable and helpful. I would recommend this hotel to anyone for leisure or business, as it provides security and safety. June 8, 2014
Rated 5.0 out of 5.0 by HAPPY CAMPER We have stayed in this hotel about 4-5 times in the past year and we always have a wonderful experience. No complaints. May 26, 2014
Rated 5.0 out of 5.0 by Great Service, very clean, well stocked with toiletries It was our honeymoon and we truly appreciated the service with a smile and the clean room. We were really pleased with the room. It was very neat and clean and the bathroom had more than enough towels, hand towels and wash clothes. This is huge, since many places you feel as though you have to beg for them. Lawanda, Paula, Vicki, Bria and Betty were all very attentive and did everything with a smile. Thank you for helping to make our honeymoon a wonderful experience! May 25, 2014
Rated 5.0 out of 5.0 by Great Breakfast, Great service Over the last 5 years we have stayed at this location and keep returning because of the staff. May 19, 2014
Rated 5.0 out of 5.0 by Good breakfast This hotel was hard to find. It was behind stores and was not visible from main road. Had to call to find out where it was located. The beds were comfortable however they were very high and being short I had a had time getting into it. Only 1 elevator so at times it took awhile for it to come. Breakfast was very good and the free bottled water and cookies were very nice. May 16, 2014
Rated 4.0 out of 5.0 by Excellent complimentary breakfast and free bottled water. What we loved the most: * The complimentary breakfast. Had alot of variety including fresh pancakes, greek yogurt, bacon, sausage, etc. * Free bottled water. This was the 1st hotel that offered free bottled water. * Room amenities. We loved that it had a microwave, refrigerator, and electronic safe. What we didn't like: * The carpet looked extremely old and dirty. We were a little afraid so we wore our flip flops while walking around in the room. Don't get me wrong, the carpet may have been cleaned but it didn't look it. * All through out the hotel and room, we can smell high levels of cleaning chemicals. May 15, 2014
Rated 5.0 out of 5.0 by Short trip but wonderful stay We had such a clean and comfortable room. The staff was very friendly and the breakfast was great. May 15, 2014
Rated 5.0 out of 5.0 by No complaints The title says it all. How often do you stay someplace and not find or have something go wrong? I could not be happier with my stay. May 14, 2014
Rated 5.0 out of 5.0 by My Favorite Peeps I stay at this hotel EVERY TIME I go to see my son at DBU. I wouldn't stay ANYWHERE else. I love everyone here, they ALWAYS have a smile on their face and when I'm there it feels like family. LaWanda is one of the Managers there and has dealt with me often (mostly because I have waited till the last minute to reserve a room and I end up calling her on my way headed there ), She ALWAYS tries to find a place for me even when they are totally booked, which means she keeps me on the back of her mind the whole time till one comes up and then she calls me to say YOUR IN. I love the breakfast lady, so sweet and helpful, always offering a to go carrier so you can take something on the road with you. I can stay ANYWHERE for ANY PRICE (I'm not bragging just want you to know I have options) but this is the place I call home when I am in Dallas and always will. I give this place a zillion jalapeños (cause I'm from SA and that is the top award :) ). May 10, 2014
Rated 2.0 out of 5.0 by HONESTY IS THE BEST POLICY...unfortuntely, some are not! Pleasant staff, great service, good breakfast, comfy bed. However, I have this situation where I ended up leaving some items which may not be much of value, but important to me (i.e. Cologne). I am very sure I left all items at bathroom sink. So I called hotel following day after I checked out. Sad to learn, that they claimed that housekeeping has not seen any of my stuff. Tried to follow-up and they still say they have not seen any. Same incident with another hotel, I left my cellphone charger and before I knew it, the hotel already called to inform me and even offered to ship it. Unfortunately, this is just the opposite. Sad to say, somebody is dishonest and lying. Honesty and credibility issue. Not good at all. LESSON LEARNED: Check everything inside room before checking out. May 10, 2014
Rated 5.0 out of 5.0 by Hidden Gem I hate to see all of these good reviews on here because I am afraid that the word will get out about how great this place is and then it will always be booked up. haha. but seriously though I would like to take time out to say that I am glad I found this place. I am in the field service work and I have been in the dallas area for about 2 months now. I stayed at several hotels in the surrounding area before coming here and there is no comparison for the service and value of this holiday inn. Lawanda is an excellent manager, she and her staff are always there to help when you need something. I will always stay here as long as there is a room available. thanks staff for making this my home away from home May 9, 2014
Rated 5.0 out of 5.0 by friendly staff and stores convenient The restaurant and stores were very convenient especially since I wasn't familiar with Grand Prairie, also the staff made me feel very special. April 24, 2014
Rated 5.0 out of 5.0 by Stay Here Great bed, location, and staff. Food was great and they had an evening get-together, but I was unable to attend. April 21, 2014
Rated 5.0 out of 5.0 by Great hotel! Nice property, very friendly staff, tasty breakfast! The suite with the whirlpool tub was just wonderful after a long day of meetings! I definitely want to stay here the next time we're in the area! April 19, 2014
Rated 4.0 out of 5.0 by Comfortable bed for a great price Great stay for the price. Nice size room. Comfy bedding. April 16, 2014
Rated 5.0 out of 5.0 by Bedroom Great, sleep well. Room was comfortable and inviting. April 10, 2014
Rated 5.0 out of 5.0 by Great service and great location. Great location, with several restaurants next door, along with a shopping center. Just off I-20, close to major shopping malls. Easy access from the interstate. Movie theater across the parking lot. April 9, 2014
Rated 5.0 out of 5.0 by Solid Stay Enjoyed my stay here recently while in town for the NASCAR race. The staff was very friendly and I really enjoyed the extra perks (water, cookies, even a shoe shine machine). Comfortable room and a pleasant area as well. Plenty of places to eat nearby and a movie theatre across the street as well. Slightly confusing getting into the place, perhaps a sign would be helpful. Other than that, I would certainly stay here again! April 4, 2014
Rated 5.0 out of 5.0 by Excellent Hotel I will definitely stay at this location next leisure visit. There is nothing bad to say about this hotel. It exceeded my expectations. There was plenty of towels, great breakfast, and attentive staff. There was also cold water and fresh fruit to greet you on your way in or out. The bed was comfortable and cozy. We also enjoyed the heart shaped Jacuzzi, kitchenette, and comfy robe in our room. You will also like that there are plenty of eating places nearby, including a Wing Stop and IHOP. A grocery store is in walking distance. Great location! March 28, 2014
Rated 5.0 out of 5.0 by Bed and fitness room The beds at this location are very comfortable. They provide nice pillows and were able to give us more upon request. The pool looked nice, but the weather did not permit us using it. The only down fall to this facility is the fitness room is a joke. I don't know why the Holiday Inn's don't provide nice exercise equipment. The treadmills and bike are junk. Low quality and one of them didn't even work. If they would upgrade this aspect of there facilities, they would be hands down the best hotel around. March 27, 2014
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