Rated 4.1 out of 5 by 206
Rated 1.0 out of 5.0 by Gooseman810 YIKES!
First of all, let me start by saying my wife and I love IHG properties.
We were enroute home from Florida and stayed here 1 night. I am a Spire a Royal Ambassador member and stay at IHG properties ~150 nights per year.
The property is not good. It is supposedly refurbished but maybe Moe, Larry and Curly were the contractors. It was genuinely a cover over of previous bad workmanship. Wallpaper was peeling, grout was either missing or moldy, aircon was wheezing warm air, etc.
Needless to say, the parking lot was near empty.
The rate was good, and that should have attracted at least a few more people, but then we learned why.
I was not feeling well, and my wife called down to the front desk. She asked whether a late check out of 2pm would be available since someone was ill in the room. Given how empty the hotel was, one might have expected a reply akin to: "I'm sorry he doesn't feel well and of course 2pm is fine given you're a frequent guest at other properties in our chain!" the clerk replied differently, however with: "No, 1pm is the latest."
So as ill as I was, I called the IHG service center and they tried to call the GM whom they couldn't find in the hotel. They did connect to the clerk and instructed/suggested she might want to reconsider given the occupancy rate. Apparently they have access to that data from Atlanta and London. This was all done while I was on hold.
The clerk called back and left a message that we could stay until 2pm while I was still talking with the service center. I'm attaching some photos of the huge empty parking lot.
Normally, one receives either 2 bottles of water or 500 welcome points. We got neither. I wrote to the GM twice the following week and received a reply that he was expecting to visit the hotel "some day soon" and would look into it. Never heard from him again. Received the points only after a note to IHG in the Philippines.
Avoid this place. a real shame... RUN. AWAY. QUICKLY.
May 23, 2016
Rated 5.0 out of 5.0 by Ridgegal2 A Pleasant Surprise
Attending a Graduation at Chapel Hill. Several of us stayed here and it was a good experience. Nice room, comfortable bed and great service.
May 17, 2016
Rated 2.0 out of 5.0 by alucynda Thank God I only stayed one night
I was NOT impressed. My husband and I normally frequent another hotel chain but I had some bonus points from my IHG Rewards that I wanted to use. We stayed one night for a college graduation in Durham. When we requested an additional blanket we were given one that was heavily soiled with a urine stain (who knows what else). Then the faucet in the bathroom sink broke. A maintenance person came late into the evening and fixed it thankfully. It took about 25 minutes but we finally got the extra blanket we needed.
I used the fitness "center" if that's what you can call it. There are no free weights, mats or enough space to stretch or do floor exercises. There was a TV, a treadmill (which required you to get a knob from the front desk before you could use), an odd elliptical type machine and an outdated stationary bike. They did provide water, sanitizing wipes and towels. However I would advise against using those towels if your health is important to you.
May 17, 2016
Rated 5.0 out of 5.0 by uvafootball best pillows and mattress
Comfortable and convenient,your asking to many questions
May 14, 2016
Rated 5.0 out of 5.0 by sherriL. Clean and Comfortable
This was my first stay with Holiday Inn Express. I was very pleased with the friendly staff. The room was very clean and comfortable.
May 12, 2016
Rated 5.0 out of 5.0 by mackqhuel Eine sehr schöne Erfahrung
Im Hotel fühlte ich mich zu jederzeit gut aufgehoben.
May 4, 2016
Rated 5.0 out of 5.0 by Dano1969 Consistent results
Great IHG service and consistent cleanliness, internet, hospitality and solid breakfast fuel.
May 1, 2016
Rated 5.0 out of 5.0 by jhub768 Great hotel, good service and very comfortable.
I have stayed at this hotel twice and each time I came away quite pleased with the service and friendliness of the staff.
May 1, 2016