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Rated 4.0 out of 5 by 48 reviewers.
Rated 3.0 out of 5.0 by There's Better 2nd stay, same room, degraded from previous stay. The pillows stunk like cigarette smoke. One lamp had a (bullet?) hole in shade, another wobbly, bed lamps had an incandescent bulb burned out (from previous stay, a year ago). Loose handle on bath valve, bent down towel shelf, broken/misaligned toilet seat (all reported to owner last year). We were serenaded from 1 to 2 a.m. by a barking dog next door. "You get what you pay for". The staff are marvelous--it's a shame the inn isn't. January 11, 2014
Rated 5.0 out of 5.0 by Quiet, Clean, Spacious, Comfortable, and Convenient This was our first trip to the area. Being members of the IHG rewards group, this was a logical choice. We were pleased to be greeted warmly and efficiently by the front desk staff, and our three days there were just fine. They serve a nice breakfast, and the maid service was prompt. It is very convenient to the delightful little town of Hillsborough and route 85, and we'll very likely be returning in the future. January 1, 2014
Rated 5.0 out of 5.0 by WAP1 Always a good experience staying here when in the area. December 31, 2013
Rated 1.0 out of 5.0 by NEEDS UPDATING BAD! THE ROOM HELD A LOT TO BE DESIRED. TILE IN THE SHOWER WAS FALLING OFF THE WALL. THE DOORS IN THE CLOSET WOULD NOT CLOSE. THE ELECTRICAL OUTLET COVER IN THE BATHROOM WAS THE WRONG SIZE. THE SHEETS WERE CLEAN BUT OLD. WHAT A SHAME BECAUSE WE HAVE NEVER BEEN DISAPPOINTED WITH HOLIDAY INN EXPRESS. December 3, 2013
Rated 4.0 out of 5.0 by stuff123 I stay here regularly and must say that Meena is the main reason. She is the driving force behind this hotel. She is always cordial and pleasant to deal with. If has to complain, it would be that they need to change the commodes, because they are too low. November 15, 2013
Rated 1.0 out of 5.0 by Requested Non-smoking room,, given smoking room I made prior reservations for late arrival. When I arrived at Hotel just before midnight, checked in and I was given a smoking room. I went back to frontdesk, asked for a nonsmoking room. I was told that no more rooms were available; however two partys came in behind me when I first checked in and they were given rooms. I told front desk that I have a allergy from the smell of cigarette smoke (makes my throat swell and close off) I requested a refund, was told that manager was not there and nothing could be done until I speak with him. You guess it, yes my debit account was drafted. I call Saturday, was told that mgr. would not be in until Monday. I called on Monday, mgr. told me that the next time, I should call the hotel directly and make reservations and the next time that I stay there, he would make it up to me some how. No refund was given.. I ended up driving to Apex and getting a room at the Holiday Inn Express there at 2:00 am in the morning, comparable rate, lovely experience. Thanks for making my night Apex Holiday Inn Express folks. At least you all know how to treat an IHG Rewards Club Gold Elite Member. I won't stay at the hotel in Hillsborough again. November 11, 2013
Rated 4.0 out of 5.0 by Karpau Staff was great. Very friendly and helpful. Your room was clean and beds are comfortable. November 3, 2013
Rated 5.0 out of 5.0 by Modern and Cleanliness Staff was fantastic. Went above and beyond the rest! October 31, 2013
Rated 5.0 out of 5.0 by Quiet and clean place The room was quiet, clean, and well maintained. The location is on a quiet street and 18 min away from Duke University. October 30, 2013
Rated 4.0 out of 5.0 by A good value, very nice staff This facility is nicely located. The setting is very quiet and almost park-like, yet the hotel is located very close to the interstate and to downtown in that area. I found staff on every shift to be very pleasant, friendly, and approachable, in addition to being helpful. The room was large, with appropriate lighting, great selection of TV stations, large TV, and nice mini-refrigerator. The only downside was that I really wish the mattress was a bit more firm, and that the desk chair was more comfortable. The breakfast selection was nice and replaced before selections were fully gone, so there was no waiting for food or beverage items. While I did not experience any issues with sufficient seating in this location, I can see where there might be issues if you were not someone who eats early as there were only 6 tables available. Thanks for a nice stay for my business trip October 29, 2013
Rated 4.0 out of 5.0 by Comfortable bed and good service. nice bed and clean room TOILET TO LOW TO SIT ON....... October 15, 2013
Rated 5.0 out of 5.0 by Great stay Booked a Junior Suite for one night, room was clean and functional -- typical for an IHG property. Overall a great stay with no fuss. Breakfast choices were great, typical for HIE. We were only there for one night so don't know about housekeeping, but I'm sure they are great as well. I didn't interact with staff much, perhaps a sign that I didn't need to ask for anything and that everything works. They have an outdoor pool so it was closed for the season when we stayed. This was not surprising to me but it was disappointing to my 9-year-old. It was in the mid-80s the week before we stayed, but it was October so no swimming this stay. The location of this property is great -- sandwiched between two interstates. Very convenient if you need to stop for the night in Hillsborough. October 9, 2013
Rated 5.0 out of 5.0 by Staff The level of service delivered by Meena was exceptional. She greeted everyone with a smile each morning at breakfast and couldn't do enough to make sure everything was enjoyable. As we were leaving to head to the airport after breakfast, we noticed that we had a flat tire on our rental car. With no extra time to spare, she contacted a service to get our party of 5 to the airport while we were dealing with the rental car company. Truly excellent service! October 3, 2013
Rated 5.0 out of 5.0 by Nice place This hotel was quite good. The only thing it lacks is definitive signage on the property visible from the roadway. Granted it's the only hotel on the short road but an HI sign would be much appreciated. September 20, 2013
Rated 5.0 out of 5.0 by stopover on family move A quiet, pleasant property. Very courteous and helpful staff. Room for truck/trailer in parking lot. Easy to access. August 5, 2013
Rated 2.0 out of 5.0 by Not prepared for full hotel. Hotel was filled to capacity with sports teams during our stay. Meena, the breakfast hostess, was delightful and did a great job trying to accomodate everyone. Our stay was soured however when we came back hoping to shower to find no towels. We called front desk and they said laundry was backed up. Two hours later we STILL had no towels and the toilet that was constantly running...(husband had to go into tank twice to fix) eventually overflowed. Maintenance did come immediately at this point (and brought towels) but stay was already ruined. August 5, 2013
Rated 5.0 out of 5.0 by Great value for the price awesome service and hospitality. great value for the price! July 30, 2013
Rated 5.0 out of 5.0 by A Wonderful Experience! From the time we arrived until we left three days later, it was obvious that the owner, his wife and all the employees cared about us and did everything possible to make our time there relaxing and enjoyable. My wife has an allergy problem related to odors and perfume sprays, but they took care of it immediately by using an odor-free cleaning chemical. Staying there was a pleasure as the beds were just the right amount of firmness, the breakfasts very good and the staff always positive and helpful. We recommend it highly for anytime you are in the Hillsborough, Chapel Hill, Durham area!!! July 29, 2013
Rated 4.0 out of 5.0 by Decent stay but not located in the best area The facility was typical of HIE locations but this seemed to be a on the slightly older side. The A/C unit was noisier than most but overall the room was clean and comfortable. The area in which this hotel was located was not the most desirable. For the price, it was definitely a great value. July 17, 2013
Rated 5.0 out of 5.0 by Best staff ! We stayed in the hotel for three days while we toured colleges in the area. The hotel was conveniently located close to Duke and UNCCH. The owners were as nice as they come, and we were so touched by their warmth and hospitality. We hope we will be back to stay again! July 6, 2013
Rated 1.0 out of 5.0 by Never getting my business again I have stayed at this hotel numerous times over the last few years usually because it was a last resort (everything else was booked). I have never had any problems though. The most recent stay, upon check in, I was told I was on the "do not rent list". Caught off guard, I asked why, of course. The receptionist called the manager for an explanation. I was told I was on this list because I had made a "mess" in a room previously. When I asked for details, I was told that I flooded the room and there was water everywhere. This was news to me. Being a grown adult, I have never and would never leave a room in that condition besides, why would I stay in a flooded room. Nothing has ever been said to me about this, not one word before. When I asked to speak to the manager, I was told they weren't there and wouldn't be there the next day. I told the receptionist they must have me mistaken with someone else. By the way, the receptionist was not the friendliest person to greet guests. Not sure what's going on with the whole situation, but seriously-this place is not the nicest anyway- then to be treated like that when I had chosen to stay there and spend my money is just ridiculous. Whatever. I'm not wasting my time thinking about this anymore. May 31, 2013
Rated 4.0 out of 5.0 by Nice & Clean This hotel met the standards of some of the others that I have stayed at. However, this was the first of its kind to bill me for additional expenses in advance. When I inquired about the difference on the invoice and the amount listed by my bank, I was told that it takes a couple of days to drop off. What???? April 19, 2013
Rated 3.0 out of 5.0 by Needs a lot of refurbishing Everything was outdated dingy and needs to be updated. April 8, 2013
Rated 5.0 out of 5.0 by Quiet and comfortable This hotel is located well off of the road and is thus very quiet. I slept great here. No noise. Staff was very friendly and courteous. Breakfast was good. Very clean also. I will always stay here when I'm in the area. Very much preferable to being in Durham or Chapel Hill. March 4, 2013
Rated 3.0 out of 5.0 by Basic hotel with no frills basic hotel, no frills but no high prices, No newspaper delivered to door and bill was not slid under door like othe Holiday Inn Express. Basic linens. Cheap towels. February 27, 2013
Rated 5.0 out of 5.0 by Room and Comfort Rooms are placed away from the noisy roads, I was able to get the goodnight sleep in peace. good thing is the rooms are upgraeaded!!! and comfortable...and staff was great!! February 17, 2013
Rated 3.0 out of 5.0 by Quite old hotel Although it was only one night, I could recognize the hotel was in an old fashion, but on very silent place. February 5, 2013
Rated 5.0 out of 5.0 by First class and in a good location. If you are looking for traditional Holiday Inn service and facility, plus need to be near the northwest part of Durham or near the Ice Rink this is the place. We stayed here three days and thought the location was good for several places we needed to be in the northern part of Durham. Ice skating at the Triangle Sports Arena was on the agenda. January 30, 2013
Rated 4.0 out of 5.0 by Great Service Like the new decor in the rooms. Updates are great. Staff excellent. Location great for the event we were attending. Would have liked more towels. Overall, great experience. Third year in row staying at this hotel. Thanks for the great service. January 25, 2013
Rated 4.0 out of 5.0 Good Rooms and Excellent Staff Really good place to stay. Comfortable rooms and really good people working there. January 9, 2013
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