Rated 4.0 out of 5.0 Good Rooms and Excellent Staff
Really good place to stay. Comfortable rooms and really good people working there.
January 9, 2013
Rated 4.0 out of 5.0 by Winepro Great hotel
Great location and great staff. Good breakfast and quiet room. Would stay here again.
January 2, 2013
Rated 5.0 out of 5.0 by Teddy1 Nice Hotel - Good Value and Customer Service
This is a very nice hotel. I have stayed at this HIE many times over the last 6 yrs. I normally visit Hillsborough 2-4 times per year. The rooms are always in good condition, and the staff is helpful and pays attention to their guests. I have chatted with the owners on most of my visits and each time I visit I always see staff members that I have seen on previous visits.
Very good value.
December 14, 2012
Rated 5.0 out of 5.0 by rrman comfortable bed and great service
I was very pleased with the staff here and really made my stay pleasant.I look forward to room here again.
December 14, 2012
Rated 3.0 out of 5.0 by bayside proprietors are very nice, accommodating
although the hotel has been upgraded it still feels shabby. The cost is high for this quality. I have stayed here for years and it seems that the breakfast is less good. More fruit and healthy options would be nice. A waffle iron is preferred to pancake maker.
The beds and pillows were comfortable. The shower was only fair.
November 28, 2012
Rated 5.0 out of 5.0 by bowtie Clean and Friendly Home away from home
I go to Duke University for cancer treatments, so I need a clean place to stay while up there. The added features are the friendliness of the staff and the breakfast, which they start early to accommadate, the people who need to leave early.
November 21, 2012
Rated 1.0 out of 5.0 by Steph78 Room was cold
It was cold in the room. After about 45 minutes of running the heat it was tolerable, but the bathroom never warmed up. Nothing speical about the room or hotel, fairly bland. Would look for another option next visit.
November 15, 2012
Rated 5.0 out of 5.0 by Diana2 great place to stay
The owners, Meena & Anjun, are two of the nicest people to know. They are very caring and make sure everything is all right with the room and us personally. They run a great HIE.
November 1, 2012
Rated 1.0 out of 5.0 by GPinQC Poor representative of the brand
This HIEx location is by far the biggest disappointment in my 10+ years experience with the brand. Poorly lit grounds and interior, worn-out furniture, uninviting entrance, finishes seemed tired and dingy-looking, room furniture scratched, bathroom needs paint and new tub, worn-out bath fixtures. Overall I was creeped out, and if I were not dog-tired and unfit to drive, I would have bolted and given up my PC points.
October 30, 2012
Rated 5.0 out of 5.0 by Betsy Once again, a great stay!
I have stayed in the Holiday Inn Express in Hillsborough several times. I find the rooms comfortable, the staff very accommodating, and an overall good experience. It's a great value!
October 5, 2012
Rated 1.0 out of 5.0 by Merlegyrl BIG DISAPPOINTMENT!
I've never stayed at a Holiday Inn before, but they're a brand that's recognizable and have been around for years, so I had no real concerns. However, upon arriving, there was an issue with my card as the front desk associate tried charging my card an additional $100 above the already confirmed pricing. She ended up charging 2 credit cards for the same confirmed amount though she told me that only one was charged. Imagine my surprise and dismay, after phoning the other card company and found that there was indeed a pending authorization for the FULL amount of my stay...Yes; and there was a charge on the other one too: both cards! When I asked about this, again was told that the card was not charged or authorized. I had to get the other card company on speaker phone in the presense of the Manager who then confirmed that there was indeed a pending authorization, done by accident, but the funds would be released as soon as I checked out. It's 5 days later; my funds are sitll on hold. Aside from this fiasco, the rooms had an old, mildew'y smell that would not quit. I ended up purchasing airfreshner, as when I asked to switch rooms, I was denied. The toilet would never flush on the first flush and the towels/washcloths were dingy. And to make matters even worse, I specifically looked for a hotel with a gym/workout equipment, but when I got to their gym, there were only 3 pieces of equipment and NONE worked. The hotel boasts a pool, and I didn't see where they'd noted the pool would be closed, so I was expecting to be able to access it...NOPE! The pool was closed. Overall, this has been the worst experience EVER! Unfortunately, I will never consider staying at a Holiday Inn every again.
October 5, 2012