Rated 4.0 out of 5 by 122
Rated 3.0 out of 5.0 by KenT-28645 Best Available
The staff is always friendly and helpful, and the rooms at this hotel are always clean, but it's obvious that management isn't investing as much in maintenance and upkeep as they should be.
This time it was a freezing cold shower and the heat was either on full blast so the room was a sauna, or off so it was freezing. Last time half the electrical outlets didn't work. The time before that it was broken chair leg patched with duct tape, that almost dumped me in the floor. Another time the refrigerator was broken and the Wi-Fi was dead. Usually not anything major - It's basically just a long series of minor annoyances.
Other than the staff, the sole saving grace of this hotel (and the reason I keep going back) is that as frustrating as it can be, it's better than anything else in the immediate area.
March 7, 2015
Rated 1.0 out of 5.0 by Ms P. Hotel on the Hill
This hotel was a complete dive. It took the sarcastic desk clerk 3 attempts in booking us this very old, out dated, and in desperate need of a makeover room. First room smelled damp & musky and upon entering the bathroom I soon found the culprit... 2 hugh puddles of what I only HOPE was water on the most hideous looking mud colored dodo brown grout tiled floors. And the phone didn't work. Second room, well I never gained entry because the card key mal-functioned (probably a blessing). It mean't another trip to the desk. Third room wasn't any more pleasing. The heating system was so loud it was senseless having the TV on. Dark old stained carpet, and towels in need of bleach. Just overall dinky. The best thing about this stay was checking out.
Side Note: And why would anyone drink from a one cup coffee machine housed in a bathroom.
March 6, 2015
Rated 5.0 out of 5.0 by Ldavis5547 Duke visit
I was in the Durham area with family members who were in Duke University hospital. I initially chose to stay in the Holiday Inn Express Hillsborough because when I arrived in the area at 2 AM it was the first one I saw. I spent the first night there and intended to find a hotel closer to the hospital the following day. Instead, I spent the next few nights there. This decision was due to the staff. Their friendliness, courtesy and helpfulness were the reason I decided to make the 10 minute drive rather than stay at a hotel that was closer and less expensive. I dealt directly with 4 or 5 members of your staff and, without exception, they were fantastic. You have a staff to be very proud of !!!!!
February 27, 2015