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Rated 3.9 out of 5 by 136 reviewers.
Rated 5.0 out of 5.0 by Very nice hotel The hotel was very clean and close to the company business we were visiting. The breakfast choices and food was great. September 19, 2014
Rated 5.0 out of 5.0 by Great night sleep after 11 hour drive! I felt safe and comfortable in this hotel. The room was clean and comfortable, good lighting. Would stay here again and recommend this hotel to friends and family. Breakfast was good, hot, and plentiful. Easy on, easy off of 65. September 18, 2014
Rated 3.0 out of 5.0 by Comfortable- but no heated pool Hotel was nice. Breakfast choices were good. However, the heated pool was certainly NOT heated!! It was freezing cold. We picked this hotel for the fact that it had a heated pool and it was so cold my kids would not get in- quite disappointing. September 17, 2014
Rated 5.0 out of 5.0 by I like Rewards Points I love staying at holiday inn to earn points. They have great breakfast and high speed internet. Also hotel is clean and comfortable September 17, 2014
Rated 5.0 out of 5.0 by Enjoyable stay This place is the way to go. Keep up the good work. September 16, 2014
Rated 2.0 out of 5.0 by overall experiance Front desk person was very friendly and helpful. Disappointed in cleanliness of room September 13, 2014
Rated 4.0 out of 5.0 by Clean Staying at the Holiday Inn Suites in Louisville, Kentucky was a good experience. The hotel was clean September 11, 2014
Rated 4.0 out of 5.0 by Comfortable stay Stayed at Holiday Inn express - Louisville South - Hillview for one night. Overall positive experience. Will stay again. September 8, 2014
Rated 4.0 out of 5.0 by Almost all the way there! Everything was great, except the staff could ratchet it up a notch. We all have room for improvement, right? Best of luck September 6, 2014
Rated 5.0 out of 5.0 by Great service and comfortable amenities We were greeted by the hostess, Meagan, who went out of her way to make certain we were comfortable and had what we needed. We received a complimentary upgrade. Breakfast was good with more fresh fruit choices available. The choices of coffee could be expanded with a bolder strength available. The guest room was clean. It was a very pleasant stay. September 6, 2014
Rated 1.0 out of 5.0 by Disappointing stay I was not impressed with this hotel. It needs a serious face lift. - the elevator had a foul smell - when we stepped out of the elevator on the third floor, the carpet was extremely dirty. Something had been spilled the length of the hallway. It appeared several days old and looked terrible - our room had about a two foot tear in in the carpet and had not been repaired. - the furniture in our room had several tears and looked very worn. - while our AC worked very well it rattled and shook. September 3, 2014
Rated 5.0 out of 5.0 by Good Inn We stayed one night and everything was great. Front desk clerk was helpful and kind enough to accommodate us to avoid interstate side noise. August 29, 2014
Rated 5.0 out of 5.0 by Ok All was well here, except the lamp switch was missing from one side. They had to have known this. Why does it have to be reported to be fixed. August 28, 2014
Rated 5.0 out of 5.0 by Great Stay Clean, comfy.Would stay here again.The only downside was the boring breakfast food. August 28, 2014
Rated 5.0 out of 5.0 by Great overnight place We wanted a place to stop for the night just south of Louisville, and this turned out to be an excellent choice. We'd definitely stay here again. August 26, 2014
Rated 4.0 out of 5.0 by passing through I was there for only a matter of hours but during my stay I was very comfortable with the staff. August 25, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Very good service we received at this hotel. We were here for the car shows and really enjoyed the entire Louisville Area. August 25, 2014
Rated 5.0 out of 5.0 by Mini Vacation Comfort The staff was very accommodating and ensured we had everything we needed. The room exceeded my expectations in regards to size and cleanliness. The room was so comfortable we overslept for breakfast!!! Finally, the bonus for us was the noon checkout; we appreciated having the extra hour to relax. Great customer service Holiday Inn Express! August 23, 2014
Rated 5.0 out of 5.0 Excellent except for bed comfort My stay was excellent, except for the most important part - sleep quality. The matress had a plastic matress cover on it - i hate those things. They are hot, and make noise every time you move. Other than that my stay was excellent. August 22, 2014
Rated 5.0 out of 5.0 by Breakfast Is always good at HIE's, but the person attending to the breakfast area was extremely friendly and helpful. She added a lot to our stay. August 22, 2014
Rated 4.0 out of 5.0 by Great value, fast internet, newish hotel One of the things I like about staying at Holiday Inn Express hotels is that they tend to be newer. There are more expensive hotels that are not as nice. The rooms are up to date and the internet works great. This particular hotel is located directly off I-65 south of Louisville and was easy to locate. August 21, 2014
Rated 3.0 out of 5.0 by poor service Average Hotel but check in was slow and the clerk was to busy texting. they did not seem to care that I was a member of the rewards club. August 21, 2014
Rated 5.0 out of 5.0 by Great Hotel The room was ready early and temperature was comfortable after the long drive. The staff was great and even provided water for the fitness room. The staff was also very friendly and knew the area well. August 20, 2014
Rated 4.0 out of 5.0 by Nice Stop We were traveling south on I-65 late Sunday night and wanted to get through Louisville to avoid rush-hour. this place made a great stop and was low priced, compared to alternatives in the city. We went straight in with no reservation and it was no problem. The rate was good enough that we didn't need to search the many alternatives in the area. The room was next to the fitness room so there was some noise in the morning, but not bad. the carpet was wet in front of the refrigerator but we were too tired to move and anyway it was obviously water so it wasn't a big deal. August 17, 2014
Rated 3.0 out of 5.0 by Hillview-poor check-in service Check-in was very slow for 4 of us who waited on night clerk about 9:30 PM. Issue may be short staffing, but I considered the check-in process poor. The clerk was also rather a bit of a wise crack who seemed very frustrated to be short-staffed. August 17, 2014
Rated 1.0 out of 5.0 by One of the worst HIEs Got there around 9:30pm on a weekday, waited in line with 4 people for around 6-7 minutes before front desk person arrived. She complained to us that she was overworked and all alone while the hotel was at capacity. The bathroom in my room had no working lights, both the ceiling and above mirror lights were burned out. Found the front desk person and she told me she'd try to get something to work. About 20 min later she arrived with a spare bulb for the ceiling fixture, but was unable to reach it, and had me do it. (I'm tall) The light worked for maybe 5 minutes after she left, (must be something wrong with the fixture) but I decided to leave it alone at that point and showered in the dark the next am. The tub seemed clogged, though I may not have been operating the drain right (it was dark in there). The night lock on my door was also broken. Overall, I'd say it was the worst HIE I've ever been too, but also maybe the most expensive. Avoid if possible. August 17, 2014
Rated 5.0 out of 5.0 by Great Service Hotel I enjoyed my stay at this hotel. My first impression from outside was just like other Holiday Inns, but service and clean room made my day. As a business traveler, all I need is fast internet and clean place to stay. Which this hotel has both of them. Highly recommend to everyone. August 17, 2014
Rated 5.0 out of 5.0 by Clean Hotel Nice and Clean hotel. I stay several nights on road during my trip from work, and this is one the best hotel I ever stayed. Staff is very well trained and professional. August 14, 2014
Rated 1.0 out of 5.0 by A/C and WIFI did not work We stay at a Holiday inn Express or a IHG club hotel on all of our vacation and/or just overnight short trips. I have to say, I have never encountered a Holiday inn Express in which I called the front desk and explained there was an issue and not have it resolved within a matter of at least 30 min, or have a room reasigned. I called the front desk about the A/C and was told someone would be up shortly. While I was on the phone with the front desk clerk my son was trying to connect to the wifi, which he did connect, however it moved so slow it took literally the time I was on the phone with the front desk clerk for their page to totally download. I again called the front desk, the young lady was polite and said they were having problems, but she would reset the wifi. I waited one hour and called back because no one showed to check the A/C and the young lady, again politely, said she was leaving for vacation in one hour and she ensured me someone would be up before she left. Well NO ONE showed, the wifi was so slow I could not check my email., I had to use my cell phone. So upon checking out I talked to another clerk, I was told she would talk to the manager and have my bill adjusted, which is not the policy of IHG hotels, and email me a new invoice. Well It has been over a week. I still have not received an email. So, upon the end of our vacation, I will be contacting the hotel and I guess I will have to do there job and do the following up. August 11, 2014
Rated 4.0 out of 5.0 by Good Location and clean hotel All an all good clean place. The mattress pads on the beds were very noisy. You couldn't move without waking up. I would stay there again as long as something was done to the mattresses. August 11, 2014
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