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Rated 3.8 out of 5 by 126 reviewers.
Rated 1.0 out of 5.0 by Disappointing stay I was not impressed with this hotel. It needs a serious face lift. - the elevator had a foul smell - when we stepped out of the elevator on the third floor, the carpet was extremely dirty. Something had been spilled the length of the hallway. It appeared several days old and looked terrible - our room had about a two foot tear in in the carpet and had not been repaired. - the furniture in our room had several tears and looked very worn. - while our AC worked very well it rattled and shook. September 3, 2014
Rated 5.0 out of 5.0 by Good Inn We stayed one night and everything was great. Front desk clerk was helpful and kind enough to accommodate us to avoid interstate side noise. August 29, 2014
Rated 5.0 out of 5.0 by Ok All was well here, except the lamp switch was missing from one side. They had to have known this. Why does it have to be reported to be fixed. August 28, 2014
Rated 5.0 out of 5.0 by Great Stay Clean, comfy.Would stay here again.The only downside was the boring breakfast food. August 28, 2014
Rated 5.0 out of 5.0 by Great overnight place We wanted a place to stop for the night just south of Louisville, and this turned out to be an excellent choice. We'd definitely stay here again. August 26, 2014
Rated 4.0 out of 5.0 by passing through I was there for only a matter of hours but during my stay I was very comfortable with the staff. August 25, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Very good service we received at this hotel. We were here for the car shows and really enjoyed the entire Louisville Area. August 25, 2014
Rated 5.0 out of 5.0 by Mini Vacation Comfort The staff was very accommodating and ensured we had everything we needed. The room exceeded my expectations in regards to size and cleanliness. The room was so comfortable we overslept for breakfast!!! Finally, the bonus for us was the noon checkout; we appreciated having the extra hour to relax. Great customer service Holiday Inn Express! August 23, 2014
Rated 5.0 out of 5.0 Excellent except for bed comfort My stay was excellent, except for the most important part - sleep quality. The matress had a plastic matress cover on it - i hate those things. They are hot, and make noise every time you move. Other than that my stay was excellent. August 22, 2014
Rated 5.0 out of 5.0 by Breakfast Is always good at HIE's, but the person attending to the breakfast area was extremely friendly and helpful. She added a lot to our stay. August 22, 2014
Rated 4.0 out of 5.0 by Great value, fast internet, newish hotel One of the things I like about staying at Holiday Inn Express hotels is that they tend to be newer. There are more expensive hotels that are not as nice. The rooms are up to date and the internet works great. This particular hotel is located directly off I-65 south of Louisville and was easy to locate. August 21, 2014
Rated 3.0 out of 5.0 by poor service Average Hotel but check in was slow and the clerk was to busy texting. they did not seem to care that I was a member of the rewards club. August 21, 2014
Rated 5.0 out of 5.0 by Great Hotel The room was ready early and temperature was comfortable after the long drive. The staff was great and even provided water for the fitness room. The staff was also very friendly and knew the area well. August 20, 2014
Rated 4.0 out of 5.0 by Nice Stop We were traveling south on I-65 late Sunday night and wanted to get through Louisville to avoid rush-hour. this place made a great stop and was low priced, compared to alternatives in the city. We went straight in with no reservation and it was no problem. The rate was good enough that we didn't need to search the many alternatives in the area. The room was next to the fitness room so there was some noise in the morning, but not bad. the carpet was wet in front of the refrigerator but we were too tired to move and anyway it was obviously water so it wasn't a big deal. August 17, 2014
Rated 3.0 out of 5.0 by Hillview-poor check-in service Check-in was very slow for 4 of us who waited on night clerk about 9:30 PM. Issue may be short staffing, but I considered the check-in process poor. The clerk was also rather a bit of a wise crack who seemed very frustrated to be short-staffed. August 17, 2014
Rated 1.0 out of 5.0 by One of the worst HIEs Got there around 9:30pm on a weekday, waited in line with 4 people for around 6-7 minutes before front desk person arrived. She complained to us that she was overworked and all alone while the hotel was at capacity. The bathroom in my room had no working lights, both the ceiling and above mirror lights were burned out. Found the front desk person and she told me she'd try to get something to work. About 20 min later she arrived with a spare bulb for the ceiling fixture, but was unable to reach it, and had me do it. (I'm tall) The light worked for maybe 5 minutes after she left, (must be something wrong with the fixture) but I decided to leave it alone at that point and showered in the dark the next am. The tub seemed clogged, though I may not have been operating the drain right (it was dark in there). The night lock on my door was also broken. Overall, I'd say it was the worst HIE I've ever been too, but also maybe the most expensive. Avoid if possible. August 17, 2014
Rated 5.0 out of 5.0 by Great Service Hotel I enjoyed my stay at this hotel. My first impression from outside was just like other Holiday Inns, but service and clean room made my day. As a business traveler, all I need is fast internet and clean place to stay. Which this hotel has both of them. Highly recommend to everyone. August 17, 2014
Rated 5.0 out of 5.0 by Clean Hotel Nice and Clean hotel. I stay several nights on road during my trip from work, and this is one the best hotel I ever stayed. Staff is very well trained and professional. August 14, 2014
Rated 1.0 out of 5.0 by A/C and WIFI did not work We stay at a Holiday inn Express or a IHG club hotel on all of our vacation and/or just overnight short trips. I have to say, I have never encountered a Holiday inn Express in which I called the front desk and explained there was an issue and not have it resolved within a matter of at least 30 min, or have a room reasigned. I called the front desk about the A/C and was told someone would be up shortly. While I was on the phone with the front desk clerk my son was trying to connect to the wifi, which he did connect, however it moved so slow it took literally the time I was on the phone with the front desk clerk for their page to totally download. I again called the front desk, the young lady was polite and said they were having problems, but she would reset the wifi. I waited one hour and called back because no one showed to check the A/C and the young lady, again politely, said she was leaving for vacation in one hour and she ensured me someone would be up before she left. Well NO ONE showed, the wifi was so slow I could not check my email., I had to use my cell phone. So upon checking out I talked to another clerk, I was told she would talk to the manager and have my bill adjusted, which is not the policy of IHG hotels, and email me a new invoice. Well It has been over a week. I still have not received an email. So, upon the end of our vacation, I will be contacting the hotel and I guess I will have to do there job and do the following up. August 11, 2014
Rated 4.0 out of 5.0 by Good Location and clean hotel All an all good clean place. The mattress pads on the beds were very noisy. You couldn't move without waking up. I would stay there again as long as something was done to the mattresses. August 11, 2014
Rated 3.0 out of 5.0 by Holiday Inn-Louisville South This is a very convenient location, if you want to stay somewhere just outside of Louisville. We have stayed at this Inn before, but this time it needed some upkeep. Weeds in Landscaping Desk Chair did not work Room lights were not all working or missing bulbs Poor lighting in room toilet not working properly, kept running Breakfast area was very crowded, but the staff kept up w/refills. Still some of the food was lukewarm. HI Express can and usually do better. August 7, 2014
Rated 2.0 out of 5.0 by Poor attitude and worn down rooms Normally, an HI-Express is always guarantor of a smooth and comfortable stay. However, our stay at this hotel was quite sub-par and disappointing. The room looked as if its best days were far behind it; toilet lid had been broken and fixed with screws that were sticking out, only one switch on the bed lamp was working, no desk lamp on the work desk, and missing towels for four people. The breakfast was sloppy and managed with a bad service attitude; no extended opening hours on a Sunday, lack of oatmeal selections, no eggs, and the doors to the breakfast area were closed before closing time and with us and other people still eating. Lastly, the ice machine on our floor was broken. Only positive highlight was the gentleman checking us in, who had a very good and attentive attitude in assisting us, who also provided us with a 4th towel. August 4, 2014
Rated 5.0 out of 5.0 by Excellent facility Aside from the poor operation of the laundry facility (washer and dryer), this is an efficiently run, neat and clean, friendly hotel. August 4, 2014
Rated 4.0 out of 5.0 by Stayed on points We stayed here on reward points and this place charges the least amount of points. We have stayed here previously and haven't had any problems. There was a baseball team in town this weekend and they put a strain on the staff and not to mention played baseball in the halls until midnight. I noticed the maintenance issues others have spoken about and basically I think the hotel just got stuck with a poor application of the accoustic ceiling. The popcorn ceiling was falling off in several locations in our room. an untrained eye might call it water damage but most likely somebody just used too much water in the mix prior to application when the hotel was built. I notice severall other cheap or flimsy components in the hotel. Its what you get when you go with the low bidder. Considering I saved several thousand points staying here I am not complaining about the condition of the hotel. However, as for other things in the room, the Matress was hard, the pillows were either too hard or too soft, the curtains would not close completely to make a dark room and the TV was slow to change channels. Luckily,The staff was really friendly. The staff being attentive to my needs was the saving grace. Although we did have an instance of a house keeper barging in without knocking but that doesn't necessarily bother me. My fault for not deadbolting. Overall, the hotel was clean. Everything considered, If you get a good rate or use reward points you won't be upset if you stay here. As long as they don't up the rates for a free night we will be back. July 31, 2014
Rated 4.0 out of 5.0 by good place to stay I stay at many expresses for business travel and my experience here was a positive one. The lady at the front desk was very pleasant. The king bed mattress was excellent and I slept well. The TP holder in the bathroom was coming out of the wall, but that's from abuse . Did not use the breakfast room so I won't rate it. July 30, 2014
Rated 4.0 out of 5.0 by Quick stay Overall appeance was as expected and same with room when entering. Staff was friendly at check in and during any encounter after that. Bed was too hard for us and this is the only issue we had. July 23, 2014
Rated 3.0 out of 5.0 by Rooms not maintained There were many items in the room that were not maintained. The extra lock on the door was broken. In the bath room the toilet seat was broken and the toilet paper holder was coming off the wall. Not enough outlets by the bed to charge items. Service was good and friendly. July 23, 2014
Rated 1.0 out of 5.0 by Avoid this place Staff is rude and incompetent, rooms are stuffy, not comfortable and in disrepair. July 18, 2014
Rated 5.0 out of 5.0 by great stay at Holiday Inn Express Our stay was great!! Our room was clean and comfortable and the staff was great. July 16, 2014
Rated 5.0 out of 5.0 by Love this Hotel We stayed at this hotel on business and vacation....they offer great facility with excellent service. Specially, VI.....breakfast lady.....she made our day.... July 15, 2014
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