Rated 3.9 out of 5 by 66
Rated 5.0 out of 5.0 by JEDM Good Location
Nice hotel, friendly staff. The hotel is quiet and good breakfast.
September 19, 2013
Rated 4.0 out of 5.0 by Pato55 Good, but some problems
I stayed here twice. The first time in the new wing, which was nice, better layout and no issues. The second time I was in the main building. TV and coffee maker did not work (at all) and the room was a little awkward in layout. Overall, staff was very good and responsive, shuttle was reliable and breakfast had good variety and quality. I would recommend this hotel and stay there again.
August 17, 2013
Rated 1.0 out of 5.0 by Weez921 Terrible customer service.
Staff was awful and unaccommodating as well as rude.
August 16, 2013
Rated 5.0 out of 5.0 by momtoall Great room and service.
We enjoyed our stay at this facility. The staff were very polite and helpful. Everyone had a smile on their face and were willing to assist with every need. Beautiful hotel, room was wonderful.
Would highly recommend this hotel and will return on our next visit to Houston.
August 1, 2013
Rated 5.0 out of 5.0 by Biggles111 Great service and Friendly Staff
Would most def stay in this Hotel again, if in Houston
July 29, 2013
Rated 2.0 out of 5.0 by RoxanneB I would suggest that your staff me more educated on customer service, knowing places to visit in the Houston area.
I would suggest that your staff be more educated on customer service, knowing places to visit in the Houston area. Also perhaps you should post the hours of the shuttle service at the front desk. We called the front desk one evening around 9:30 to ask how often does the shuttle run from the hotel to the airport they indicated every hour. We asked is that on the half hour or on the hour they did not know what that meant. Also we called back about 20 minutes later to inquire approximately what time the shuttle would be at the airport and was told that it stopped at 10 p.m.
July 10, 2013
Rated 3.0 out of 5.0 by HolidayInnExpressFan was very suprised and disapppointed!!
My husband had to attend school in the area, so we decided to follow him as a family, me and our children could relax and swim while he was in school. So we thought that was how it would be, it was not! They decided to put chemical in the pool at 1:00 p.m. which shut down the pool for that day, the following day and finallyon the 3rd day around 11:00a.m. we were able to swim. It was suppose to be a 24 hour process but it ended up being more like a 48 hour process. They could have easily put the chemical in when the pool closed for the day, 10:00 p.m left it all night, all the next day and night then reopen the pool. It could have been closed for two nights and one day instead of one night and two days....we were very disappointed! I booked this room for 4 people so you would think that you would have 4 sets of bath towels....WRONG, we only were given 3! Everyday I had to go to the front desk and ask for more and ask for a note to be put by our room number, occupancy of 4 so please leave enough towels but that did not happen either. I was suprised at how things happened for us at this hotel because we have always had good things to say about Holiday Inn Express but this one was not a very enjoyable stay. The hotel was very clean and well kept, breakfast was good but these two things but a damper on our "family time" stay.
July 8, 2013
Rated 5.0 out of 5.0 by JuanG beds and comfortable room
good deal to guest, comfortable beds, the room comfortable, excellent furnished, very good eyesight, very excellent public swimming pool, the only problem is the bath tub much water spills. the internet is very good and fast.
June 21, 2013
Rated 5.0 out of 5.0 by Jt18 Nice Hotel
Great hotel, clean room, and will likely stay here again.
May 16, 2013
Rated 4.0 out of 5.0 by LD57 Above average
This is a very clean Express. Ceiling fans? All hotel rooms should have ceiling fans! Really missed the extra pillow I'm used to finding in a drawer or closet. Super easy I-45 access, food across the parking lot, quiet and secure. Good value. I'll be back.
May 15, 2013
Rated 1.0 out of 5.0 by RB8908 Below the normal HIE standards
Beds were comfortable. A/C was seriously lacking. Dirty toilets.
May 15, 2013
Rated 5.0 out of 5.0 by SafetyJason Nice Rest
Was good to get a good nights sleep.
Thanks will come back next year.
Keep up the good work.
May 7, 2013
Rated 1.0 out of 5.0 by nonsmoker1 Seriously?
The room was decent. The problem i have is that they charged me a $250 smoking fee for no reason. I called back and explained to them it must be a mistake because i do not smoke and i was giving the run around.
April 19, 2013
Rated 5.0 out of 5.0 by vkc123 Great Southern food and accomodating staff
I only stayed here one night on a layover but I was lucky to find very friendly and acommodating staff when I got in on a late night flight and the Southern breakfast was a nice surprise to wake up to in the morning. Thank you very much for making a 30h traveling ordeal a little bit less painful!
March 21, 2013
Rated 5.0 out of 5.0 by OldWanderer OldWanderer
We were very pleased with our stay at this Holiday Inn Express. The staff was excellent and made our stay very enjoyable.
The room was clean and very comfortable. We had requested an fold out bed for our Grandson and it was waiting in our room when we arrived. The maid(s) did a great job and everyone was very helpful and eager to please us making our stay here very enjoyable.
March 6, 2013
Rated 5.0 out of 5.0 by dhansche Great hotel.
However, due to the fact they don't accept small pets without a $200 non-reundable pet fee, I had to move to another hotel since my wife couldn't be with me due to her having to stay home and take care of the pet. Other than that - if you don't have pets - it's the place to stay. Plenty of dining in the area and close to shopping.
March 5, 2013
Rated 5.0 out of 5.0 by Pitts Great Place in a Crazy Neighborhood
I wasn't so sure when I drove into the neighborhood, but this place was great. I would return without hesitation. The greeting I got at the front desk was superb and everything about it was great. It was one of the best HI Expresses I have stayed at.
February 5, 2013
Rated 5.0 out of 5.0 by Deb B Extra Mile Customer Service
The hotel staff were friendly and efficient. At one point, I was waiting for a computer and a staff member went and made arrangements for me to use a staff persons computer. I felt that my patronage was appreciated and wanted. I did not end up needing to do so, a computer in the business center opened up. At anther time, the computer was not working with the printer, a staff person came and put my document on his thumb drive and printed it for me. I did not even have to ask, he was right there trying to assist.
January 19, 2013
Rated 1.0 out of 5.0 by Maiitsim Worst stay I have ever had
The rooms were dirty and had roaches, the outside doors coming in from the gated parking lot were broken and would not shut on their own, leading to easy access from anyone outside. The breakfast was better at Wataburger next door. I never felt safe while staying here and will never stay here again, even though it is very convienant for my business in the area.
January 3, 2013
Rated 4.0 out of 5.0 by GeraldVG Very Helpful at Front Desk
Upon my arrival could not find my reservation. They were able to get me a room....later I went to desk and not sure if I was not clear on the date of my stay or if it was taken down wrong, the lady at the desk found that the room was reserved for the previous night. She was nice and apologized. Very quite in the hotel as a whole and the gated parking area a plus as I had to run some errands after 10:00pm. I suggest to all that travel to join The Priority Club, it makes checking in a breeze....even with out reservations! Not sure if those who left bad comments before were having a bad day or if service is really that big of a swing here, but my stay was great!!!
December 18, 2012
Rated 4.0 out of 5.0 by frogtown Hotel Appearance and Amenities
The Facility was neat and clean and appeared to have been recently renovated. Staff was competent, friendly and helpful.
December 17, 2012
Rated 5.0 out of 5.0 by Jose12 Excellent Stay
First time in Texas and I can officially say I know where I am going to stay when I come down here again. The staff especially at the front desk is a memorable one Crystal, was excellent she treated all my family like we never left new york . she was very friendly and professional.
December 16, 2012
Rated 4.0 out of 5.0 by DanW too far from airport
For a so called "airport holel" located some distance from the airport (a $35 taxi ride) the frequency for the shuttle service is too far apart. Every 1.5 hours between shuttles.
November 20, 2012
Rated 5.0 out of 5.0 by 76Mama Love that it had a privacy fence around facility.
The property was great. Loved the fact that it was privately fenced in and secured. Had plenty of nearby food quarters around the hotel.
November 9, 2012
Rated 2.0 out of 5.0 by Michael77 Good property, poor service
This hotel is in a good location and pretty close to the Houston International Airport which is why I made this choice. It's clean and nicely updated with good beds. They could offer more TV channels.
My only complaint and it's a serious issue is with the attitude of the young man at the front desk. He was curt and did not seem to want to be there. He did not great me as a Priority Club member which is not a big deal but he certainly did not make me feel welcome. And later when I asked for a recommendation for pizza delivery he was as unhelpful as can be, recommending Domino's. When I asked if he could offer a better alternative, he flatly said no. As a frequent business traveler, I find this behavior far below average and unacceptable. I'd stay here again as I don't condemn a property based on one employee but if management reads this review, I stayed there on Thursday October 11, 2012 and this person was on duty late afternoon when I arrived. He needs to be better trained. Otherwise the property is in a good location, within walking distance of a few restaurants and just off of I-45. It would not hurt if the cable TV package offered more channels, especially at this price range. In support of the location, they are in the Halloween spirit and had buckets of candy throughout the lobby. A nice touch.
October 17, 2012
Rated 1.0 out of 5.0 by Ray400 Apreciated the snack back on arrival
There were no parking spaces available for hotel guest due to a function taking place at the hotel. Parking was blocked off for those people. I paid for a Suite which was above the room where this function was that went on until the early hours of the morning. I had an early meeting so had to be up at 5am. There was no hot water for over 30 minutes at that time of the morning. Then while getting ready I noticed a hole in the wall in the closet with faces the bathroom. This was very alarming as it appeared the hole went all the way through and looked like it had been painted over. When I checked out I showed the front desk the picture of the hole in the wall and spock with him about all the issues and he acted very unconcerned. It appeared that the Party was more important than the guest. When I checked in I was not told of any ot this until I checkied out. I would of gladly changed rooms. I am not a complainer but felt it was necessary to report this Hotel and Stay to Holiday Inn. Needless to say I will not be back to this location.
August 6, 2012
Rated 2.0 out of 5.0 by Jimmy Worst Express Inn Ever
Never stayed in a Holiday Inn Express like this one. First thing that got me curious was at check in I was basically here is your key. No mention of platinum status, had to ask where parking was as there is none in front of this location, had to specifically ask for Internet code, very seldom anybody around front desk if there was a question which create snack bar issue. There was not the normal pad to write what you picked up and rom number or person to tell
Far too many choices in Houston within the ICH system for me to ever stay at this location. Also the complex very much showed its age.
July 25, 2012
Rated 1.0 out of 5.0 by PMC1027 Accessing my building
I had a terrible experience with accessing my building with the access key. My room was in an adjacent building and I mad three attempts to get in but was not successful. I had to go back to te main building and get the manager to help me. He was not successful so he called the maintanance man and he was able to get me in th building.
There did not seem to be anyone who was very concerned about the problem. Usually at Holiday Inn Express the room and service is very good but this one very disappointing.
July 10, 2012