Rated 3.8 out of 5 by 95
Rated 5.0 out of 5.0 by jmarneusa Great hotel, close to Hersheypark
Great amenities! My family of five stopped here (and Hersheypark) for a day on our way to Niagara Falls... Very glad we chose this hotel.
July 20, 2014
Rated 3.0 out of 5.0 by mon75 Good value and great service
The value of the hotel and location to Hershey is a plus for this hotel. Breakfast was included and they offered a variety of good choices. The staff was friendly and very helpful when we made inquiries. Hotel is close to at least a dozen restaurants.
Our room was clean, but dated. The beds were very comfortable. The bathroom was clean, but definitely needed to be refurbished and did not have enough towels for a family of 4. The carpet was stained and there was an odor of mildew when you first walked into the room.
Overall it was a good experience!
July 19, 2014
Rated 1.0 out of 5.0 by Nationals Never Again
Property needs a face-lift; carpet worn out and bumpy, wallpaper ripping, room's bathroom toilet blocks access to sink. Unfriendly Reception Desk Associates. Hotel is located next to railroad tracks and trains go by which are loud/shaky inside. Staff was not thrilled to provide extra towels and when we went to the front desk to get them--no hand towels were available nor provided later in our room. Morning breakfast on the weekends end at 9:30 a.m. period vs. other properties' 11:00 a.m. on Saturdays/Sundays. The dining staff does not accommodate you when you try to get food for other family members who were planning to join you at 10:00 a.m. Other guests arriving late were also surprised and unhappy at the early breakfast closing. All breakfast items and beverages are cleared by staff members within 5 minutes-- no customer service or apologies for shut-down; uncaring and definitely not concerned about their guests. This property needs better trained employees who love the hospitality industry and want to serve others. This Holiday Inn Express property is not run like others!
July 16, 2014
Rated 5.0 out of 5.0 by mlkcvp Room was clean so was bathroom
a/c unit was a little noisy, could have used some more towels in the bathroom. Otherwise had a great stay and would do it again if need to. There for a LAX tourn.
July 16, 2014
Rated 4.0 out of 5.0 by OMalley1118 Nice proximity to Hershey!!!
We just stayed here over the July 4th weekend and enjoyed it greatly!! The hotel is 2 miles down the road from Hershey Park and the outlets!! What more do you need??? E rooms are in great shape. The staff was wonderful!! My only complaint is that the hotel was completely full, so breakfast was a nightmare!!! There should be a plan for this. It's very awkward to stand around with hungry children while you stare at people waiting for them to finish...
July 10, 2014
Rated 4.0 out of 5.0 by Bradley77 Good Hotel
It is what you expect from Holiday Inn Express. Clean and quiet. Book the room on their website. The price at the counter is higher.
July 8, 2014
Rated 5.0 out of 5.0 by familyofseven Great overall experience
We thoroughly enjoyed our stay.
Great service from staff, kitchen and room.
We would use Holiday Inn Express for other
July 6, 2014
Rated 3.0 out of 5.0 by dtrile Great stuff, unsatisfactory room cleanliness
The stuff at the hotel was super polite and helpful. However, our room was disappointing since both of our beds were visibly dirty. It was inconvenient and it took time when we wanted to go to bed we had to change rooms, since it would have taken longer to have the room cleaned up for us. The manager was quick and helpful to fix the problem.
July 2, 2014