Rated 3.8 out of 5 by 103
Rated 3.0 out of 5.0 by myntn overall, manageable but could use some improvements
Staff was polite and helpful. Breakfast time frame could be extended until 10---seeing that we are on vacation, waking up early to get around and to breakfast by 930 was a little bit of a time crunch! More variety on the yogurts my daughter would have liked :).
Building itself could use a little more "modern" touches and repaints etc.
Doors on end of building opened without the use of the key card even though it indicated they were "locked for safety and key card required" The pool lock also remained open and key card was not required as indicated.
Pool consistently looked murky, and each time we went there, within minutes of being in the pool (which seemed to always have no one in it) there was hair floating! There is rust looking stains on the bottom of the hot tub, the fuse for the jets kept blowing and so we couldn't turn the jets on in the whirlpool. The bottom of the pool had chipping paint, and the scum around the water level in the pool was black and several areas had words like "dirty" "gross" and "filthy" carved into the filth! Staff seemed concerned about the issue when i addressed it, but the issues never changed. Bathrooms just outside of the pool were always dirty and floors are slick for being used with pool guests! And there was rarely enough towels for us to use in pool area.
Elevator not very accomodating to use the wheeled carts for luggage!
Shower curtains don't reach from end to end, and there is no "dryer" line for bathing suits to dry.
And seeing that this is tourist area for small children, a bench so they can reach the sink to brush their teeth and wash their hands in the rooms, would be helpful!
No recognition of IHG guests. I am new to the program, and only one of the 3 Holiday Inn Express' that we stayed at trully impressed me and that was the one in North Fremont Ohio.
Otherwise stay was good, quiet even though we were overlooking lobby and next to elevator, which was impressive considering another location we stayed at was noisey and we were almost the last room in the hallway away from ALL traffic it would seem.
July 29, 2014
Rated 5.0 out of 5.0 by CaptNat Close to Everything, free breakfest and great price
Staff, cost and close to everything. Only about 30 min's to Lancaster as well so able to get to Hershey, Lancaster and many fun places from one place.
July 26, 2014
Rated 4.0 out of 5.0 by boman great value
room was more than adequate, a little beat up but clean.excellent choice for Hershey Park, 1.5 miles away,breakfast was a huge plus for my family of 5. would absolutely recommend for anyone visiting Hershey on a budget.
July 25, 2014