Rated 3.8 out of 5 by 218
Rated 4.0 out of 5.0 by sebring96 clean and comfortable
we found this room to be very clean and comfortable, the only complaint was the adjoining room doors did not open and the water in the pool was quite cold (also the spa was a bit dirty looking). We enjoyed our stay and if in the area would stay here again
May 28, 2015
Rated 3.0 out of 5.0 by stephvb staff seemed not happy to have job
Staff at check in seemed unhappy to work there and not willing to help customers
May 21, 2015
Rated 1.0 out of 5.0 by Poor Hotel Poor Hotel
The staff was great. The hotel itself is a mess. Once renovated it may be fine, but a person booking a room should be told of this inconvenience ahead of time.
May 20, 2015
Rated 1.0 out of 5.0 by Sue Silvia Toilet Catastrophe
The hotel was under renovations which we did not know upon booking. Pool, game room, fitness room ALL closed. Extensive construction projects were being conducted in the lobby, hallways and common areas. If we had known this information prior to booking, we would have stayed elsewhere. We paid for amenities which could not be used.
The toilet in our room did not flush and had to be fixed 2x by a maintenance person. He took the toilet off to fix the wax ring which left horrible sewer gas smells throughout our room. After being reassured that the toilet was fixed it then overflowed at the next flush. The entire process took way too long to complete with a guest still in the room, we should have been immediately moved to a new room once the attempted repair had to go so in depth.
We finally had to change rooms at 11:30 at night. Went from a king to double queen beds. Not a fun stay for a young couple on their first vacation in 2 years. Whirlpool tub also did not work in our room and the shower curtain rod was barely bolted in.
May 19, 2015
Rated 5.0 out of 5.0 by Myboys01 Visit
What a great experience staying at this hotel. Each time you entered the hotel or saw a member of the staff they always greeted you and asked if anything was needed. The room was clean and well equipped.. Thank You
May 12, 2015
Rated 5.0 out of 5.0 by Karen6482 Amazing
I would highly recommend this hotel, it is well maintained, the staff is amazing and it is in the perfect location.
May 12, 2015
Rated 5.0 out of 5.0 by Person23 Breakfast wait staff
Not sure of her name, but lady with blonde hair in the morning was very friendly, chatty, very cordial with guests. Overall acceptable stay at this hotel. Of course, price is always an issue! Highly recommend this hotel while visiting Hershey area.
May 4, 2015
Rated 5.0 out of 5.0 by JMKT1 Not thrilled with bathroom
Bath tub bottom was noisy- no fan in bathroom. Otherwise the room was OK
April 26, 2015