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Rated 4.6 out of 5 by 40 reviewers.
Rated 1.0 out of 5.0 by No air conditioning in 90+ degree weather! When we checked in at 9:30 pm, there were signs that the thermostat was not functioning. The room was very hot without airconditioning on. Put on window unit, but the temperature didn't cool down. Called the desk re: air conditioning, non-functioning light and inability to get channels on TV. Desk person came up and didn't know about the thermostat signs and said that the window unit would work over time to cool the room. Identified TV remote issue and fixed lamp. Woke up at 1 am soaking wet, room hotter than earlier. Called desk to complain about air conditioning not working. Was offered opportunity to change room. At 1:30 am packing and changing room. But in new room with air conditioning that worked but sounded like the runway at LaGuardia. Continued disruptive sleep. We were at the hotel having travelled 10 hours to get to Jackson for my sister's funeral the next day. Needless to say, lack of sleep didn't help the situation. No further apology or compensation made by the hotel. By the way, the hotel was basically empty the Monday and Tuesday after the 4th of July. There was no reason to give us a nonfunctional room. Evidently the hotel doesn't keep track of problems, nor fix them. The desk person didn't know what the "thermostat" issue was. July 15, 2014
Rated 2.0 out of 5.0 by Disappointed Disappointed in my overall stay. Will not stay there again. June 23, 2014
Rated 4.0 out of 5.0 by We always stay here when in Jackson As always, they have a very friendly and professional staff. The rooms, common and dining areas are always spotless. They are currently breaking ground on a pool, which will be a huge improvement. Other than wishing they had a larger suite for my family of 5, it was a perfect stay while visiting Jackson. Thanks June 22, 2014
Rated 5.0 out of 5.0 by Nice Hotel Good Job, clean, comfortable and friendly. Good stop off point for our journey, tactical place for overnight. June 8, 2014
Rated 5.0 out of 5.0 by quiet and great staff We have been here several times and would recommend to anyone. The staff is always ready to help. the breakfast was also very good. June 6, 2014
Rated 5.0 out of 5.0 by The most comfortable beds What a great place. Upon entering, you get a great welcoming from the staff. Nice looking lobby. The rooms are nicely done. The beds and pillows are to die for. I even looked for the name of pillows so I could order some for myself. We were a little late for breakfast but the staff didn't seem to mind. She went out of her way to load up a plate for us. That hardly ever happens. They even recommended a place for dinner and it was just the perfect place. I will always stay here when I come to the Mother Lode. :) Peggy April 2, 2014
Rated 5.0 out of 5.0 by value It is clean and the rooms are nice. The Breakfast is good. The price is right for The Holiday Inn Express in Jackson. December 20, 2013
Rated 4.0 out of 5.0 by Nice and quiet The facility as a whole was good. The only lacking thing was that there were no flavored creamers available (e.g., French vanilla, hazelnut). This is typically available in other hotels and used to be available in Holiday Inns. When I asked, I was informed that from a brand consistency standpoint, Holiday Inns were no longer providing flavored creamers. Interesting, and a little sad... November 22, 2013
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