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Rated 4.2 out of 5 by 182 reviewers.
Rated 5.0 out of 5.0 by Great location, comfortable room and great value We consistently use this hotel when traveling through to Alberta from BC. The location is convenient to access off the TransCanada Highway and is near a major shopping centre. A variety of sit-down restaurants, fast-food outlets and gas stations are all within a few blocks. The parking lot is large, convenient to access and the rooms are comfortable and quiet. The lobby and breakfast areas have been recently refreshed. Did not use the swimming pool this time but enjoyed it on our last visit. Great service and value keeps bringing us back again and again. April 16, 2015
Rated 4.0 out of 5.0 by Business in Kamloops The property was under renovation but the staff worked expertly around the work - business as usual. The check-in staff were thorough and friendly. Even the contractors were a bunch of joksters. My stay was comfortable and relaxing. Got a great night's sleep. The food variety was at par with all the HI Expresses but the breakfast patties were a tad leathery. Some of the nice touches that I remembered, simply because I had forgotten to bring them: Q-tips and Mouthwash - both part of the vanity selection (Thank-You!). April 3, 2015
Rated 4.0 out of 5.0 by Hotel This hotel was under renovation, but was still in good condition and very clean. Would have appreciated to know it was under renovation at time of booking as it would have given me the choice to go elsewhere if i thought it would be a problem, also paid full value for a hotel running at less than complete state. Breakfast was nice but pancake machine was unreliable making food choices less and during peak breakfast time contractors took biggest table forcing the paying customer to squish in and or wait for a table.. March 27, 2015
Rated 5.0 out of 5.0 by Quiet, Clean, great breakfast Stayed for the weekend for a gymnastics meet. All the important things at this hotel are in place - comfy bed, low noise level, easy to find, great breakfast, nice pool, safe March 23, 2015
Rated 2.0 out of 5.0 by Dissapointing stay - not up to brand standards Granted, I was warned that the hotel was undergoing renovations during my stay. Even though I paid for a King-room, I was put into, what must be the worst room in the hotel, with two Queen beds. The room was very dated and it's heating system howled through the night and the bathroom sink was extremely slow to drain. The fitness center treadmill sounded like it was about to break and the water fountain in the pool area was out of order. Upon checking out, when I expressed my displeasure, I was offered extra IHG rewards points as compensation. Sadly, the routine points were credited to my account. I stay at a lot of IHG hotels and am generally very pleased with the value and quality, but this property doesn't meet the brand standards, especially considering the choice of hotels in Kamloops. One highlight, the staff were very pleasant and at the time, seemed responsive to my feedback. It seems it was management who dropped the ball. March 5, 2015
Rated 4.0 out of 5.0 by comfortable bed, great service but pugnant odor in room Everything was good except for a very strong chemical odor in the room which was to be dealt with the next day after we left. March 5, 2015
Rated 5.0 out of 5.0 by Great Staff and adaptiveness This year's stay is our second time since our last stay last summer. Last year, we used the pool and it was well maintained. This time, the staff has shown some adaptiveness by granting us an early check in, together with some family members, after knowing our purpose of stay. Our son's wedding was at 2pm and upon learning this, the staff member granted us an early check in for 4 rooms so that we can have freshen up and prepare for the wedding. February 25, 2015
Rated 5.0 out of 5.0 by Very receptive staff Hotel was under renovation so I did not get my requested room due to this but the staff made up for that with their friendly, helpful attitude. February 24, 2015
  • 2015-04-17T10:36:21.130-05:00
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