Rated 4.2 out of 5 by 179
Rated 5.0 out of 5.0 by Nico! Quiet, Clean, great breakfast
Stayed for the weekend for a gymnastics meet. All the important things at this hotel are in place - comfy bed, low noise level, easy to find, great breakfast, nice pool, safe
March 23, 2015
Rated 2.0 out of 5.0 by 2015RoadWarrior Dissapointing stay - not up to brand standards
Granted, I was warned that the hotel was undergoing renovations during my stay.
Even though I paid for a King-room, I was put into, what must be the worst room in the hotel, with two Queen beds. The room was very dated and it's heating system howled through the night and the bathroom sink was extremely slow to drain.
The fitness center treadmill sounded like it was about to break and the water fountain in the pool area was out of order.
Upon checking out, when I expressed my displeasure, I was offered extra IHG rewards points as compensation. Sadly, the routine points were credited to my account.
I stay at a lot of IHG hotels and am generally very pleased with the value and quality, but this property doesn't meet the brand standards, especially considering the choice of hotels in Kamloops.
One highlight, the staff were very pleasant and at the time, seemed responsive to my feedback. It seems it was management who dropped the ball.
March 5, 2015
Rated 4.0 out of 5.0 by Mickie46 comfortable bed, great service but pugnant odor in room
Everything was good except for a very strong chemical odor in the room which was to be dealt with the next day after we left.
March 5, 2015
Rated 5.0 out of 5.0 by jpp1101 Great Staff and adaptiveness
This year's stay is our second time since our last stay last summer. Last year, we used the pool and it was well maintained. This time, the staff has shown some adaptiveness by granting us an early check in, together with some family members, after knowing our purpose of stay. Our son's wedding was at 2pm and upon learning this, the staff member granted us an early check in for 4 rooms so that we can have freshen up and prepare for the wedding.
February 25, 2015
Rated 5.0 out of 5.0 by Lardukes Very receptive staff
Hotel was under renovation so I did not get my requested room due to this but the staff made up for that with their friendly, helpful attitude.
February 24, 2015
Rated 4.0 out of 5.0 by Sunray19 Great Swimming Pool
The location is convenient to Sun Peaks skiing area and is reasonably priced.
February 11, 2015
Rated 5.0 out of 5.0 by Dwayne63 Friendly Service
The hotel was under renovation, but just the same, the staff went out of their way to make the stay relaxing and friendly. The construction did not interupt sleep or make much noise during the daytime.
The bed is of course very comfortable as always and I had no problem falling asleep. My favorite thing about the room was that the window can be opened. I like my room to be cool at night and if I can't open my window I dont have as good a sleep.
Easily accessed from the highway and close enough to many amenities.
February 5, 2015
Rated 4.0 out of 5.0 by Ingar Nice Hotel
Even though the hotel was being renovated during my stay, I found the staff to be very friendly. Breakfast was better than what I expected, and I had a good nights sleep.
February 3, 2015