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Rated 4.3 out of 5 by 91 reviewers.
Rated 3.0 out of 5.0 by Pool Problems We chose this location due to the proximity to the mall and the various shops and attractions. We also have three boys that were excited to swim over the course of our stay. We quickly found out that the frigid pool had just been filled. No where during the booking details was this mentioned nor when we checked in. Needless to say, the pool never got to the point where you could swim comfortably and when we asked the front desk about it they just kept saying that they were "really sorry". I understand that some things are outside their control but when you travel with kids and you book a hotel with a pool for that specific reason and no mention is made of it and no offers from the management to discount our room for our stay was disappointing to say the least. March 19, 2014
Rated 5.0 out of 5.0 by Super Staff I have enjoyed staying at this property for some time....super service. Excellent location. Clean and safe March 7, 2014
Rated 4.0 out of 5.0 by comfortable beds but no breakfast Stay at Holiday Inn Express all the time. This is a great location and accommodations were good. Very disappointed that all the breakfast food was gone when we went to eat. Hotel was full and no famous cinnamon rolls, yogurt, pastries, nothing. Also had to wait until 4:30 to check in. My wife and I had a formal ball at Ft. Leavenworth and needed the room to change and get ready for the military formal. February 28, 2014
Rated 5.0 out of 5.0 by Outstanding!! Superior service and comfort......highly recommend January 27, 2014
Rated 5.0 out of 5.0 by Great Accommodations A great stay....I always enjoy the accommodations that Holiday Inn Express provides...that is why I typically stay there... January 12, 2014
Rated 5.0 out of 5.0 by Good hotel with excellent employees We arrived in town after driving twelve hours, and without a reservation. We contacted the hotel and Tim answered the phone. He was professional, caring, and courteous. He represented the hotel very well; I chose to stay there rather than a hotel that had quoted us a rate that was $15 less per night simply because of Tim's professionalism and caring manner. Tim placed us in a room that well accommodated our family- parents with two grown kids. The room was comfortable, clean, and in good condition. Absolutely no complaints about the property. The breakfast was pretty decent, the fresh fruit was a bit beyond its shelf life, but they had fresh fruit. What made breakfast even better was the next great Holiday Inn employee that we met- Andretta. She was warm and kind, making us feel like we were enjoying a meal in the home of a good friend. I observed that everyone who came into her dining room was greeted with love and treated with full consideration- it is her mission to take care of the guests and she does it so well. In conclusion, this is a good hotel, but employees like Tim and Andretta made it a great place to stay. We visit KC often to see our daughter and her family. A night in a hotel gives us a chance to rest up from the drive before we encounter three very energetic grandsons. We will definitely stay in the Holiday Inn Express Village West simply because of conscientious, caring and professional staff members (Tim and Andretta). December 21, 2013
Rated 5.0 out of 5.0 by Great location convenient Our room was clean and quiet. The staff was very friendly. Excellent breakfast. December 3, 2013
Rated 5.0 out of 5.0 by Fully rested After a full day of shopping we had a very enjoyable stay. The room was clean, the beds comfortable, and we left fully rested ready for another day of shopping at the legends. I would recommend the Holiday Express to anyone. November 28, 2013
Rated 5.0 out of 5.0 by Good stay in KC When the wife & I and my sister and her husband decided to come into KC for a trip to the New Dinner Theatre and a day of early Christmas shopping, we chose to stay with Village West HIE as we have stayed there before. We were certainly not disappointed with our stay. The rooms were clean and well appointed and the front desk treated us as expected upon our arrival. When we came down to breakfast the next morning, the eggs were almost gone, but the lady in charge of the breakfast room quickly got some more prepared and even brought a plate full to our table. THANK YOU HIE Village West for an enjoyable experience once again! I'm sure we'll be back!! November 21, 2013
Rated 5.0 out of 5.0 by Breakfast Staff are OUTSTANDING The two ladies who work to prepare the daily breakfast are the most professional and hard working employees I have ever had the opportunity to meet while at any Holiday Inn Express Hotels. They were on task and on time in preparing the morning meal, and in all the instancse last week that I can recall, they were ahead of schedule. The food was piping hot, fresh, and their courtesy is unmatched and is outstanding in every way. They were a joy to be around every morning, and that speaks tons about the importance of customer service and good relations for your hotel. I would like to ask you to please consider awarding these two fine ladies with a spot CASH incentive award for their hard work. They deserve that and more!!! I have no clue what you pay them, but it is not enough for the level of dedication and hard work they put into their important roles and job at your hotel. November 19, 2013
Rated 5.0 out of 5.0 by Another HolidayInn Express This was my another stay in HolidayInn Express. I have enjoyed it. High quality of service. Pefect location for shopping and business (Fort Leavenworth and Kansas City). November 18, 2013
Rated 3.0 out of 5.0 by Linen changing I am not sure what your policy is on changing sets of linen when a person stays multiple nights and after beds are made if they are checked. The bed that I slept (first night) in felt like it had crumbs or some other small foreign objects in the bed (room 203) and I had to brush those objects out multiple times. This is the first time I have had problems at your hotel. November 12, 2013
Rated 4.0 out of 5.0 by Okay stay--couple issues There was a wedding party that took over the breakfast area on Sunday morning before 9:00 a.m. this led to less space for the guests to eat. The wedding party did have their grooms dinner there on Friday evening I would suggest that they be moved to another conference room. I did mention to the staff upon departure and our meals were credited. Cleaning staff could have left us more soap and shampoo. Also shampoo and conditioner were in a size bottle that was VERY hard to squeeze product out of it. A bit larger bottle would be a good idea. November 7, 2013
Rated 2.0 out of 5.0 by improvements needed * heater temp control was inoperative. Had to open window. * walls and flooring to thin. Able to hear people walking and talking through the night with my hearing aids off. * at 6:45 am Sat, the eggs were cold, biscuits and gravy cold, coffee containers were empty with no kitchen staff nor front desk staff present to inform. * same food on Sunday morning also. October 26, 2013
Rated 3.0 out of 5.0 by Experiance I'm very sorry to say this wasn't one of our better experiences for a Holiday Inn (which is the facilities that we choose to stay in# when we travel. Housekeeping feel below the standards we are used to #dirty towels left on the floor next to the far bed) and when it was brought up to staff at check-out, the staff person didn't apolozige, just said "ok". I'm sure management would not accept this kind of service. Must say the staff person that checked us in was very pleasant, warm and we felt she truly was glad we came to stay. Am sorry for the not "up-to-standard" Holiday Inn experience. Hopefully it will be better next time. October 18, 2013
Rated 5.0 out of 5.0 by Great Location This property was in a great location. Easy access to the Speedway Soccer field, Shopping and Lots of Restaurant. Staff was great October 14, 2013
Rated 5.0 out of 5.0 by Great Stay This particular hotel is great. Clean rooms, great staff, never a problem. I would stay there again. October 2, 2013
Rated 5.0 out of 5.0 by As Always Great Place to Stay We enjoyed our 3 day get away better staying at this hotel than any other in KC! September 25, 2013
Rated 5.0 out of 5.0 by Overnight visit for Sporting KC game Really enjoyed my stay. Facility was as clean as I expect a Holiday Inn Express to be. Room was great. WiFi was fair in terms of signal strength, but I can't complain about it being free. The breakfast was decent though perhaps just a bit below the average I expect at a Holiday Inn Express. Overall, I highly recommend this location and will plan on staying here again. Close enough to easily walk to Sporting Park for a soccer game. Even closer to Legends shopping center. September 13, 2013
Rated 5.0 out of 5.0 by Great Customer Service This is an excellent hotel for comfort, price, location and a great staff of people. Beds are very comfortable. The walk in shower is such a treat! September 8, 2013
Rated 5.0 out of 5.0 by A+ Hotel This place was great; very clean, friendly helpful staff, close to Legends (very close.) Breakfast was AWESOME! September 4, 2013
Rated 4.0 out of 5.0 by Business trip Not a terrible place to stay for a week long business trip. It could have been better with a bigger fitness room and managers special. August 25, 2013
Rated 5.0 out of 5.0 by Definitely would recommend From the check-in to the check-out the staff was polite and helpful. The breakfast had more than enough selections for all of my family. The room was comforatable and the location of the hotel was perfect for the mini vacation that we took. Close to shopping and the fun we had at Schlitterbahn. August 18, 2013
Rated 5.0 out of 5.0 by Noisy Hotel Very Noisy! Other people around us were very loud all night long above us and beside us by stomping around and slamming doors all night and morning long! Could not sleep at all! Not happy with stay!!! August 9, 2013
Rated 5.0 out of 5.0 by Clean, comfortable, safe and great location Everything met my expectations. Staff was courteous and professional. I would stay in this property again. August 8, 2013
Rated 5.0 out of 5.0 by Great experience Very comfortable in a great location. Will highly recommend , staff very friendly and helpful. Really enjoyed or stay and the free breakfast was a added bonus. August 4, 2013
Rated 2.0 out of 5.0 by Overpriced for the quality Hotel was overpriced for the quality of the facility. Mattresses were old and squeaky - need replaced. Staff was friendly. August 2, 2013
Rated 5.0 out of 5.0 by Comfortable bed The rooms were clean and the staff was extremely accommodating. August 2, 2013
Rated 4.0 out of 5.0 by Convenient But Some Challenges We stay here regularly when visiting Kansas City. This is a high volume IHG location due to its proximity to Legends, Kansas Speedway, etc. The overall quality remains good and the staff is friendly. It seems the facility could be more proactive in preparing for high guest traffic. There is always a deficit at breakfast no matter what time we visit the area. Our choices are limited and there is no fruit, meat and sometimes completely out of everything even cinnamon rolls. We have been to extremely busy HIE hotels that have to use two breakfast staff, but the last patron that visits the area has all food choices. This site is showing some wear and tear and will need some renovation. We hope that IHG addresses these challenges so that we can remain loyal to this site. July 27, 2013
Rated 2.0 out of 5.0 by Problem Was checked in my room, the ac did not work, they had to send someone to fix it. Than I could not get on interent so I went to the front desk to ask for help with the code they give you to get on the interent. The lady said that was the code and than asked another lady if her code worked, which made me feel like either I was dumb or a lier. So I called the support help phone number that pops up when you try and log on to the internet and they gave me the correct code it was a L not a l. July 3, 2013
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