Rated 4.0 out of 5 by 110
Rated 5.0 out of 5.0 by NuNu Convenient location
A smart clean HI Express. Well appointed in a good location
April 25, 2013
Rated 1.0 out of 5.0 by Robbie51 Spoilt by the breakfast and car parking charges
The visit was spoilt by the excesive car parking charge of £7.00 every time you left the car park. This put over £20 on the bill which made the stay more expensive than if we had stopped with the competition. This charge should not be charged to hotel guests or refunded as at other chains.
The hot food at the breakfast was poor - dried out and overcooked. Very limited choice on the rest. Not as good as when stopping at other Holiday Inn Express hotels I use
Several of the evening meals were not available and only one member of staff on the restaurant. Very poor so ate out.
Will not use this hotel again
April 23, 2013
Rated 4.0 out of 5.0 by RachF Good location, and good VFM
Great location and value for money. Staff friendly and good breakfast. Clean room and good bathroom. Only complain would be that the bed is very small and the mattress very thin and uncomfortable, but for one night ok.
April 19, 2013
Rated 4.0 out of 5.0 by PriorityClubPro Good Location
Probably the biggest Express I have stayed in, attached to a large shopping centre. The location is perfect. The hotel has free wifi throughout and comes with all the normal express rooms and services.
The car park could be a little better signed as you do share with the shopping centre.
Overall a good stay and I would book again.
April 12, 2013
Rated 4.0 out of 5.0 by HarrytheHornet345 Breakfast Shocking !
the breakfast choice is good but the quality is disgraceful. The baked beans, scrambled eggs and sausages looked like they had been there a couple of days! Dried out and stuck to their pans.
A shame as every thing else very good - especially a vey helpful night staff
April 9, 2013
Rated 5.0 out of 5.0 by Acko Great stay
Clean room airy and light, small team but great staff very polite and helpful, friendly atmosphere from all contacts made this a very pleasant stay. Will certainly be going back.
April 6, 2013
Rated 2.0 out of 5.0 by RobertAC Ruined by alarm and other guests
The hotel room was comfortable and the staff incredibly helpful.
However, the stay was completely ruined by the guests in the room next to us, who were incredibly loud until after 4am.
Not only that, but the fire alarm was set off (it was a false alarm, possibly set off by the same guests mentioned above) in the middle of the night.
The combination of noise and having to vacate the building meant that we got very little sleep after a busy day - which ruined the stay.
I cannot recommend this hotel, as it was unable to fulfill its most basic function.
April 5, 2013
Rated 5.0 out of 5.0 by Meist Consistently one of the best HIX's
Similar in facilities to other HIX's but generally better - fresher, cleaner, friendlier and more consistent.
April 3, 2013
Rated 3.0 out of 5.0 cold
the hotel was clean,but very cold,three of us stayed in one room,and the sofa bed was very uncomfortable .also the breakfast was cold.But after saying that i have stayed in a lot of these hotels,and will continue to do so,think this is just a one off.Also we could not get an evening meal as advertised because we were told they were closed for meals.
March 28, 2013
Rated 5.0 out of 5.0 by Ashg Clean, comfortable and affordable
We stayed for 1 night at the hotel and were happy with the stay. The room was clean, with usual amenities, and the bathroom was tidy and clean too. The staff were helpful and well presented, the breakfast was good too, a nice choice of cooked or cereal and toast and fruit.
Overall no complaints! It was a pleasant stay, a comfortable stay and I would stay there again :). Thank you!
March 1, 2013
Rated 3.0 out of 5.0 by davy1946 hEATING
THE HEATING WAS POOR IN THE ROOM. AND WE HAD TO CONSTANTLY GO TO THE RECEPTION, TO HAVE THIS SORTED, WE WERE GIVEN A HEATER, TO PLUG IN, AND TOLD WE WERE TO ASK FOR THE HEATING TO BE TURNED ON . THIS IS WINTER I WOULD NOT EXPECT TO HAVE TO ASK FOR HEATING TO BE SUPPLIED IT SHOULD BE A GIVEN.
February 24, 2013
Rated 4.0 out of 5.0 by Carol48 Carol48
Surprised next morning to find a great breakfast as it was 5-30am. he staff on duty were great thanks a million.
February 17, 2013
Rated 4.0 out of 5.0 Efficient, Free internet acees, overall well suited to business use
Good, much better than other hotel accommodation available in City Centre.
Good for business user
Good hassle free internet access in rooms
Room clean and neat
February 12, 2013
Rated 3.0 out of 5.0 by NikCS Not enough staff
Fire alarm 3 times in early hours, 1 staff member under equipped to communicate with guests
February 9, 2013
Rated 3.0 out of 5.0 by gally great location
great location, very central, ok breakfast, room average, great for short stay.
February 2, 2013
Rated 4.0 out of 5.0 by rumplestilskin b/b
everything you might exspect was a ok
no bacon for breakfast " theres always a but "
February 2, 2013
Rated 3.0 out of 5.0 by spice poor shower facilities
As a whole it is a nice hotel but as we stayed on 7th floor and going out on the town is a very important issue,the bathroom facilities plays a major part whether going to a restaurant/show/cinema or just going for a drink,when I used the shower there was hardly any pressure there to enjoy a shower, this was dissappointing considering this is a relativlly new hotel.....not good enough
January 26, 2013
Rated 5.0 out of 5.0 by ITCO Outstanding Express
All budget hotels exist to serve a need at a price point; having meet the standard for a Hoilday Inn Express, Hull justs adds that little extra.
Parking under cover and great evening food.
Something was wrong on my last visit, Rebecca had it quickly resolved, good customer service needs to be recognised.
With no fee forthcoming from Hoilday Inn... thats all I have time for...cheers
January 9, 2013
Rated 2.0 out of 5.0 by Hazel999 Room good, breakfast bad
breakfast poor, cooked breakfast offerings inedible both mornings and a source of hilarity amongst breakfasting guests.
pay parking poor especially if you need to go in and out. a couple of times in the day - can be expensive.
January 7, 2013
Rated 5.0 out of 5.0 by Tommy2449 Very good Hotel
I stayed at this hotel in December when I arrived the young man at the frount desk explained everything I ask of him he is a credit to the hotel as is the rest of the staff i met, the room was excellent, clean & tidy. Breakfast was basic but still ok the hotel is in a great location with the secure car park at the rear. I dont understand some of the negative comments made by a few but I will always stay in this hotel when I visit in the future.
December 30, 2012
Rated 4.0 out of 5.0 by JMK1 Pleasant stay
I usually stay at the HI Marina however now too expensive so decided to book this hotel for 3 nights as an alternative. On arrival I found that my heating wasn't working but was given another room and the staff kindly helped me to move. Location is good next to Stephens shopping centre which is handy for Tesco and restaurants: I decided to eat in the hotel for 2 nights and was quite impressed at the quality of food for a HIX. All staff were very helpful and i will stay at this hotel in the future even if the room charges at the Marina conme down.
December 21, 2012
Rated 5.0 out of 5.0 by SIH16 Just what we needed
My daughter & I stayed for one night so that she could attend a University interview. The location was perfect, right next to the train and bus station and also very convenient for shopping and looking round the city. We were able to leave bags at the hotel whilst she went to her interview and I shopped and visited a museum and the art gallery. The room was clean, quiet and comfortable. The only thing it lacked was a second chair.
I had read some bad reviews about the breakfasts but we found them more than adequate and having breakfast included in the room price made our stay very good value.
December 18, 2012
Rated 4.0 out of 5.0 HI Express Hull
Excellent staff - friendly and helpful and willing to make sure you have a good stay
December 10, 2012
Rated 3.0 out of 5.0 by Reina not bad
internet speed was not very good comparing to other holiday inn express, but it was free.
i would rather pay extra for better internet quality though.
very good location, one block away from the train station, shopping mall with everything right next to the hotel.
facility and amenities were so so, but since the price was not very expensive, the total value was not bad.
December 9, 2012
Rated 5.0 out of 5.0 by Maguy Comfortable, clean and quiet room
I usually stay at the Marina Holiday Inn but it was full this time. I was very pleased to discover the Holiday Inn Express, at the suggestion of Marina receptionist. I'll go back to the Express as it's practical for a woman on her own. The rooms are comfortable, very clean and my room was very quiet overlooking the back of the shopping centre. The hotel is very handy for the station which is right next door and there is a big shopping centre right next door with a Tesco if you want snacks and drinks in your room. The pedestrian shopping area of the town is in the immediate vicinity. Hull theatre is right next door as well. The evening menu is simple but the grilled salmon and fish and chips which I ate were very good. The desserts are a bit heavy for the evening meal. The breakfast choice is also simple but adequate as I just eat cereal and toast in the morning. It would have been nice to have fresh fruit for my cereal instead of the canned variety. Price for room and breakfast included was good value for money. Very friendly and helpful staff. For women on their own just make sure that no one gets into the lift with you at the street level and you put your key card in for your room floor. If someone does get in just go to the first floor without using your key card. Reception is on the first floor. Just get out there to be on the safe side. Nothing bad happened to me but I thought that would be a useful precaution should this situation present itself..
December 9, 2012
Rated 2.0 out of 5.0 by IainMac47 One pot chef
Access through a public car park at upper level, - not nice!
I checked in fairly late in the evening, and didn't feel like looking for a restaurant, so, having been told that the food wasn't microwave type, decided to eat in the hotel.
Soup was tomato and basil? - not quite.
Steak, - don't know how it was cooked, but certainly not grilled or griddled, - no colour on the outside.
I ordered a pepper sauce to go with it, and ended up with a jug of what looked identical to the soup, just with chunks of onion in it - absolutely no pepper, just creamy tomato and onion. Waiter offered to replace and another came just as I was finishing the steak, - a few pepper corns, but no real improvement.
Why do budget hotels work on the basis that you have to enter a cold room? It must cost more to bring them up to temperature than to maintain a comfortable level. Noisy and ineffective blown air heating system. Breakfast mediocre.
December 4, 2012
Rated 4.0 out of 5.0 by TravellinginNovember Great staff service
This hotel has improved dramatically. The staff service from reception and meal service is excellent. This is a first class HIE venue and an ideal base for working in Hull.
December 3, 2012
Rated 2.0 out of 5.0 by Iceman1234 No air-con & smelly room
Stayed here a few times & never had any issues but recent stay was not very good at all. Room was like Baltic conditions due to air-con not working. Managed to get a noisy fan heater from staff. Room was smelly & had not been cleaned properly. No shower gel in shower but staff quick to replace. On a positive note the staff were very friendly & helpful, but a clean, warm room with shower gel is not really asking for too much.
November 29, 2012
Rated 4.0 out of 5.0 by ALJL good service
have used Hull Holiday Inn Express several times and find the location convenient with a good level of service and comfort. Any minor problems gets sorted out by the staff. We have no problem with using Hull Holiday Inn Express over and over again.
November 26, 2012
Rated 3.0 out of 5.0 by lornab123 Quite good for money
it was amazing the fact that it was straight outside the trainstation in the town centre. the beds were comphy it was clean and for the price it was a good deal. Although the shower did not stay on so we had to hold it and thier was no hairdryer which thier should have been.But everything else was spot on in the hotel it was better than being outside as we found out hull is dead for nightlife!
November 24, 2012