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Rated 3.9 out of 5 by 182 reviewers.
Rated 5.0 out of 5.0 Fabulous hotel!!! Highly recommend this hotel. Superb customer service, great room, close to Sesame Place. Not a single complaint. We stayed at 3 IHG hotels on our recent trip, and by far, this was the best one in term of staff and overall satisfaction. July 30, 2015
Rated 4.0 out of 5.0 by Clean rooms My family and I stayed at this hotel while we were on vacation. We have two small children and were visiting Sesame Place. We chose this location because they offered a free shuttle service back and fourth to the park. The hotel was very clean and most of the staff was friendly. After the first night we noticed a few things that were needing attention in the room. Upon leaving for the park in the morning I stopped by the desk to address them. The person at the desk didn't have a name tag on and I wasn't even sure he worked there. He was friendly but distracted. I gave him a list of three things that needed to be fixed and told him we would be out for the day. When we returned only one item had been fixed. I didn't bother to ask again because this stop was on the tail end of our vacation and we decided to cut the trip short. I will say out of the three Holiday Inn Expresses we stayed in this one was by far the best. I will also say that The Holiday Inn Express is much better than The Holiday Inn. Overall I am just disappointed with with the lack of attention to detail. I am a spire member and bummed that the service/hospitality industries and so poorly run these days. July 28, 2015
Rated 5.0 out of 5.0 by Great Service We are planning on returning to this area, and we will definitely stay here. We have also recommended others to stay here. BRAVO!! for a Great Job. July 28, 2015
Rated 2.0 out of 5.0 by The rooms are kiddie-proofed The room had ZERO charm. Nothing could be moved: desk, TV, etc. No lamps or shades on the window. Even in the middle-of-the-night the room was bright. Speaking of bright, the lamp on the vanity left me with 2nd degree burns. The bed was very uncomfortable. Pillows were paper thin. Now, all of this is probably due to the fact that this hotel seems to cater to families with kids going to Sesame Place. That's fine. This hotel seems to have decided to target that market. It's just not for the business guy who wants to get his work done in a comfortable work setting and then get some serious R & R. July 21, 2015
Rated 5.0 out of 5.0 by Happy Customers From the moment we walked in and dealt with Pamela (she made the whole family feel like family), the entire staff was friendly and professional. The experience while visiting to take the family to Sesame Place was an extension of home. I highly recommend this property to others traveling to Sesame Place. Job well done goes out to all!! July 21, 2015
Rated 4.0 out of 5.0 by Great sleep!!! Great place to stay, clean and comfy, kids had a great time in the pool and at Sesame Place... July 20, 2015
Rated 4.0 out of 5.0 by Good It was awesome, except room floor was dirty. They didn't have laundry for guest. July 19, 2015
Rated 4.0 out of 5.0 by Overall okay My family enjoyed our stay for the most part in your hotel. Rooms were large & clean. With the hotel packed on July 4th weekend and one elevator-going up & down was a little slow. Breakfast was great the first morning since a majority of the crowd hadn't checked in yet. The next two mornings were tough. Not enough food, coffee, or utensils. A lot of this had to do with people taking way too much food, only to throw it out later when not eating. Also not enough breakfast staff to keep the food rotating out of the kitchen. With busy weekends, more than 2 people need to be working the breakfast to keep up with the crowd. Location to Sesame Place is great. Only thing better would be to have a guest laundry. July 10, 2015
  • 2015-07-31T11:43:15.829-05:00
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