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Rated 4.0 out of 5 by 220 reviewers.
Rated 3.0 out of 5.0 by Great customer service Front desk day staff provided excellent service and assisted with all my needs including providing detailed directions to key tourist spots. August 3, 2014
Rated 4.0 out of 5.0 by London Trip The hotel was nice and thankfully we had excellent weather. I had booked a room for 2 but when I arrived my room only had a single bed in it. The staff was very nice and flexible and remedied the situation nicely. Our new room was nice and had everything we needed. The one thing I wish I knew ahead of time was that the hotel is not air conditioned except in the lobby. Also the breakfast was not very good - except for the croissants. July 28, 2014
Rated 4.0 out of 5.0 by Staff Cleanliness A good stay with tube station roughly 5 mins away. The staff at reception were very welcoming and keen to please us July 26, 2014
Rated 2.0 out of 5.0 by Stay Away Do not go to this hotel when the weather is hot. There is no air conditioning, the room is small, there are no drawers in the room, no ice bucket, there was dirt on the "clean" towel and 1 pillow case. The selection of food for breakfast was poor. July 25, 2014
Rated 3.0 out of 5.0 by Good hotel but could use some improvements given the price As I mentioned previously on this survey, there were some minor issues that my wife and I noticed during our stay at this hotel. We realize that given it location in London the price would be high. We expected a lot more given the fact that it was part of the Holiday Inn Express Brand. July 25, 2014
Rated 5.0 out of 5.0 by Nice staff but no air conditioning We enjoyed our stay in London and the location of the hotel was close to bus and underground. The staff was helpful and very friendly however the room was very hot and the hotel does not have air conditioning. They did provide a fan but there isn't an electrical outlet near the window. The room was very small and compared to American standards, we were not impressed. However in comparison to other London hotels, it was a good deal since it included breakfast which was very expensive in London. July 24, 2014
Rated 1.0 out of 5.0 by Restful stay not possible I have choosen this hotel because of the good location, very close to many sights and to victoria station. The room was clean and the room size for london fair enough. Unfortunately there was no aircondition in this room and the windows couldn't be opend more than 10cm. Because of very hot temperatures outside the room was heated up during the day and caused by the windowsbarrier there was no possibility to cool down the room before going to bed. Sleeping by about 30°C room temperature and very much noise caused by the road (2nd floor, window to the road) was nearly impossible. The windows in the room are old and there was more or less no noisedifference between open and closed window. July 24, 2014
Rated 4.0 out of 5.0 by Great location Hotel has a great location close to Buckingham palace and the metro's. Food service and friendliness of the staff was great. Wished the rooms had AC July 21, 2014
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