Rated 4.3 out of 5 by 215
Rated 3.0 out of 5.0 by IHGPlatinumElite123 Ok not good or great
The staff at the check in desk were often gone, perhaps doing other jobs because of a lack of staff (?) especially at night.
We stayed here on two occasions while in NM, while visiting family in the area, thinking the IHG brand would be reliable, it was a disappointment.
Had to wait ten minutes to check in on first time, because there was only one person in the hotel and she was working alone, complaining about working twelve straight hours.
Second time at check-in was told to expect that the wifi would be slow because the hotel was full. Went to our room and found vomit on the bed and the floor that had not been cleaned up (who knows from when) and the room wreaked awfully. How could housekeeping miss that? They made the bed!
They "found" a second room to put us into, despite being full.
Breakfast options were average to below for HI Express.
June 8, 2016
Rated 5.0 out of 5.0 by Sergio514 Very nice hotel and staff
From my experience, the room was clean, quiet and spacious.
The only not so positive items I saw were the plastic cutlery and the styrofoam dishes the hotel provides for breakfast. Ceramic dishes and metal cutlery wouid have been much better.
June 7, 2016
Rated 4.0 out of 5.0 by RamMN2AZ Los Alamos
I did not stay in the hotel for long. Just to get a few hours of sleep on my way to Taos. A good choice if you want to check out the local attractions. The hotel is pretty decent and the breakfast is pretty standard for a IHG express.
June 7, 2016