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Rated 4.1 out of 5 by 365 reviewers.
Rated 4.0 out of 5.0 by Great Location / Comfortable stay Holiday Inn LAX - great location to Santa Monica, Venice Beach, Marina Del Ray, and Hollywood. Staff was welcoming. Hotel clean and house keeping did a nice job. Don;t think the sheets were cleaned everyday. That should change. July 28, 2013
Rated 5.0 out of 5.0 by Great spot for an overnight or longer at LAX Stayed here at the beginning and end of our family 2 week Californian vacation from Scotland. Shuttle service from and to the airport was quick and efficient. Free car parking a bonus. Hotel room was spacious and clean, staff attentive, breakfast was very good. Small Welcome pack for each guest on arrival was much appreciated. Would definitely stay again!! July 23, 2013
Rated 4.0 out of 5.0 by very helpful and gracious staff. The driver who picked us up was outstanding. Hotel kept out luggage while we went sightseeing since we didn't have to be to airport till 6pm July 20, 2013
Rated 5.0 out of 5.0 by Great access to airport We chose this hotel due to it's close location to the car rental place and airport, and due to the fact it has a free shuttle to the airport. I worried that being close to the airport would make it a noisy place to stay but this wasn't the case. We got good advice about a really good nearby shopping centre. The nearby Sizzler offers a good value for money dinner and there are other food shops within walking distance. We spent the afternoon relaxing in the pool which was warm and well maintained. July 19, 2013
Rated 5.0 out of 5.0 by We enjoyed all of it! The staff was great. Breakfast was very good. Facilities were above average. I've already reccommended this hotel to a friend who stayed there last week and to my parents who will be staying there next week. Book this property with confidence! July 19, 2013
Rated 4.0 out of 5.0 by Close to the airport This was close to LAX. The facility was nice, but not great. It fit our needs. If you are hoping to get to your room quickly, allow extra time as the elevators are extremely slow. The breakfast crew was second to none and the front desk did attend to my concerns to the best of their abilities. July 17, 2013
Rated 5.0 out of 5.0 by Great experience Really enjoyed our stay and was disappointed we had things planned for the day, would of been happy to stay at the hotel rather then leave to go site seeing. Excellent facilities available to guests and the breakfast was fantastic with staff around stocking up and maintaining this service. A+++ fem an Australian. July 12, 2013
Rated 1.0 out of 5.0 by Terrible Manager if this would have been my first stay at Holiday Inn, it would have been my last as well. The staff and manager were the worst ever. July 12, 2013
Rated 5.0 out of 5.0 by Excellent choice We planned to visiti LA on holiday and we decided to stay at HIE because we arrived from a longhaul flight and the hotel is 2 minutes from LAX airport. The staff is well prepared. The hotel is clean. Rooms are large and well equipped. The only thing that I would suggest is to change the air conditioning machines which are noises. The complementary breakfast is served in a large room and the staff is ready if something finishes. The swimmingpool and the spa are really confortable after an entire toursit day spent in Santa Monica (10 minutes driving) or Hollywood Boulevard (30 munutes driving). July 12, 2013
Rated 5.0 out of 5.0 by Clean rooms with nice breakfast Stayed here before visiting the Queen Mary. The check in was easy. The staff was friendly and helpful with dinner choices. The room was clean and comfortable. The breakfast was the best we have had at any Holiday Inn Express. Lots of variety, clean tables and they opened up the meeting area for extra seating because the hotel was full. July 11, 2013
Rated 5.0 out of 5.0 by A Hidden Gem! My mom and I arrived to the hotel five hours before check-in, but were generously checked in early at no extra cost. The check in process was simple and smooth, and the front desk attendant was beyond courteous. She gave us little bags of complimentary water bottles and granola bars, and couldn't have possibly been more hospitable. My mom and I greatly appreciated the early check-in, as we were exhausted from the early morning drive from NorCal to LA. The snacks were a pleasant surprise, and we ate them as soon as we got settled in our room. The room itself was an all around winner. Clean, comfortable, spacious and quiet. Bathroom was very clean and spacious as well. Well-stocked with toilet paper and clean towels. High-speed internet was easy to log into, and reliable. (Unrelated to the room, but I greatly appreciated the business room, as it made it possible for me to print out banners for the concert we came for!) The free hot breakfast in the morning was amazing for a hotel in this price range! Pancakes, cinnamon buns, bagels, biscuits, toast, yogurt, scrambled eggs, milk, juice, coffee... I didn't expect there to be food at all! Even though the dining room was packed, there was still room for my mom and I to sit at the little lounge in front of a TV broadcasting world news. The breakfast was delicious, and more than sufficient for the drive back home. All in all, this was definitely the best choice for my mom and me. The hotel was easy to find, parking was easy and the drive to downtown wasn't bad at all(even on a Friday afternoon!). The surrounding area seemed to be mostly residential, and felt very safe. Not picturesque, but we didn't mind at all. The airplanes were fun to see so up-close, and they weren't a disturbance while sleeping. If you're looking for an affordable, practical place to stay in LA, definitely keep this hotel in mind. Great value! Hard-working staff! I will definitely be staying here for future concerts and weekend trips! July 11, 2013
Rated 4.0 out of 5.0 by Great Service Staff are very cordial and helpful. Comfortable bed. July 11, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service as expected. The staff was excellent from check in, information about the area, wakeup calls, recommendations for meals, and assistance for catching the shuttle to the airport. As always with a Holiday Inn the areas were very clean, well maintained, and everyone from the staff were very friendly and helpful. July 8, 2013
Rated 5.0 out of 5.0 by Perfect Stay Convenient to LAX I am never disappointed by the Holiday Inn Express and this visit was no exception. The desk attendant gave me a lower rate than what I had booked, simply by me just asking. The room was very quiet, which was a surprise because of its close proximity to the airport. The entire hotel was clean and comfortable. Access to a printer in the business office made airline check-in easier. I highly recommend this hotel.. a great value. July 7, 2013
Rated 5.0 out of 5.0 by Excellent hotel and staff I travel 25 days a week. This hotel catered to all my needs and even went above and beyond to help me out. I have a massive tool case that needs to be back in Los Angeles and to send it home was not feasible in any way for five days/ The general manager, Carlos, allowed me to store my case for the week in his office, and I will be picking it up when I fly back in on the eighth. Because of this hospitality, the overall cleanliness, professionalism, and general hotel itself, I will always stay at this hotel when I am staying near the airport. Also, for the other business travelers, the internet is pretty stable and fast. July 6, 2013
Rated 5.0 out of 5.0 by Perfect for Picking up our Grandsons at LAX This makes the 4th time we've used this hotel when driving down to LAX from the San Luis Obispo, CA area to pick up or drop off our grandsons, who fly out alone. We get a suite and the boys have their own TV and sleeping area, and we have our privacy and can watch what we want. We use the shuttle service from the hotel to do the actual airport pick-up and drop-off. July 5, 2013
Rated 4.0 out of 5.0 by Holiday Inn Express- LAX Good choice for a reasonably priced stopover. Free breakfast, internet and shuttle service. Breakfast room very busy but understandable in a high turnover hotel close to the airport. Shuttle is able to drop you off at a nearby bus station for connecting buses to nearly everywhere in LA. We went to Santa Monica for a dollar per person each way. Also went to Del Amo shopping mall for same price but got a cab back for $40. We would stay here again. July 4, 2013
Rated 5.0 out of 5.0 by Great place for a business traveller with a car I travel to Los Angeles 3 or 4 times a year, and when I do, I stay in this hotel whenever I am arriving at LAX on a late evening flight or if I am flying out early in the morning. This hotel is a few blocks farther away from the airport than the other hotels - it is tucked into a residential neighborhood, and that's a good thing because it means it is quieter and you do NOT hear the planes landing and taking off so loudly like you do in the other hotels which are too close to the runways. The staff is very friendly, the hotel is clean and well maintained, and best of all the parking is free, self-parking - no valet. Other hotels in the area have valet-only parking and they charge you for parking - and some of those overnight parking fees are outrageous - so the easy come-and-go aspect of free self-parking at this hotel suits me much better. Also, there are not really any dining spots near this hotel, except for a Sizzler around the corner, so having a car with easy in-and-out access gives me the freedom to eat where I want - again, at the other hotels in this area, getting your car from the valet takes forever and hinders one's willingness to venture beyond the hotel. SO, if you have a car with you on your trip, and you want to easily explore area restaurants beyond the confines of your hotel, then stay here! And if you don't have a car, they DO have a shuttle bus that runs regularly to and from the LAX airport. July 2, 2013
Rated 2.0 out of 5.0 by disappointed!!! The moment I stepped in the lobby to checked in I already asked myself If I made the right choice . There are no guest in the lobby except for 2 receptionist and the concierge. The 2 receptionist seems to be busy with the screen in front of them not even giving a greeting. a simple good morning will do!!! I talked to one of the receptionist for check in and she seems so disinterested!!! She said its too early to check in and I said fine will come back! We have 5 big baggage and I have to take the hotel "trolley" to our car so I can haul the bags to the concierge for storage ... oh and yes, nobody from the staff care to ask if i need help. Will I come back to this hotel? NO! Service and staff friendliness always makes the lasting impression on me and this hotel has not given me a good one although the rooms are not bad at all. July 1, 2013
Rated 4.0 out of 5.0 by Great service This time we got the room was some kind of smell. And we feel the bed a little small. June 29, 2013
Rated 5.0 out of 5.0 by Great for LAX The location of this hotel was perfect for leaving from LAX. The shuttle worked very well for getting my kids to their midnight flight as well as getting me back to the hotel. The room was very quiet and clean. Every staff member I came in contact with was friendly and helpful. Breakfast was great and checkout was a breeze. Overall, I would recommend this HI Express to my family and friends. June 23, 2013
Rated 1.0 out of 5.0 by Unhappy with service Our family had been traveling for several days and each time we needed a hotel we always looked to stay at a Holiday Inn. When we went to check in at this Holiday Inn and my husband asked if they offered a government discount and the gentlemen behind the counter said no. My husband asked if there was something going on that maybe prevented them from offering a discount and the stafff member just replied back with, "no, I just can" meaning because he didn't want to offer it to us he didn't. Every other Holiday Inn we stayed in offered this to us and because we didn't have any options and it was late we stayed and paid the price without the government discount. I will say that because of that two nights later we needed to stay in the same location and we choice a different hotel chain, they offered us a discount. June 21, 2013
Rated 2.0 out of 5.0 by Bad Room Odor Our room at this HIE was definitely not up to the usual high standards we have come to trust with this hotel chain. Our room smelled bad, reminding us of a mix of urine, mildew and body odor. Time for a major cleaning or renovation. The pool and hot tub close at 8:30 pm, so not much use for evening relaxation. Will still stay with the HIE chain in the future, but never visit the LAX Airport HIE again. June 21, 2013
Rated 5.0 out of 5.0 by holiday break Close to airport. Excellent service and very accommodating staff. June 19, 2013
Rated 5.0 out of 5.0 by Great if you are flying out of LAX We ahve stayed here several times on the night before we are flying home out of LAX. Great location for rental car return and then to get to the airport. Even had a luggage scale so we could check our bags before boarding. Close to Randy's donuts. YUM! June 18, 2013
Rated 5.0 out of 5.0 by Great Location & nice Suite We had come to pick up our 2 grandsons traveling alone from Ohio (ages 10 & 12) at LAX. Location was perfect and the room layout was excellent for our purposes - kids and we had the necessary privacy and the 2 TV's were perfect. June 15, 2013
Rated 4.0 out of 5.0 by good front desk person The room was not that nice. I expected a nicer room with my priority card. The rate was reasonable but not for the quality of the room. June 13, 2013
Rated 3.0 out of 5.0 by Basic but does the job. Very disappointed after flying in from a 11 hour flight that the airport transfer shuttle didn't turn up and I was left to get a taxi who wanted a minimum of 20 bucks. I did follow the process and phoned through requesting the pickup but after an hour I gave up and got taxi. Room was ok and breakfast was basic. Not really a fan of plastic cutlery or paper plates though ... would rather HI Express charged a little extra and provided cutlery and plates. Platinum member where I got water and a cookie but no upgrades available. June 9, 2013
Rated 5.0 out of 5.0 A terrific experience -- worth doing again! The hotel staff was OUTSTANDING, from the nice lady who made my reservation to the night manager who checked me in to the general manager who took time to chat with guests in the lobby. The room was spacious, well appointed, spotlessly clean, well lighted, and entirely excellent in every way. The ONE problem was the long delay waiting on the sidewalk outside the airport for the free shuttle, which came after about an hour and ten minutes (explanation: the driver was "at lunch"). I should have been told that initially and I would have taken a cab, because I was exhausted after a full day of airline travel, Nevertheless, the hotel was well worth the long wait, and I will venture back again (and again!); but I will never stand on the sidewalk waiting for a shuttle that long again. June 8, 2013
Rated 5.0 out of 5.0 by Great staff and perfect location We were on an overnight layover in LA and needed a hotel close to LAX. This HI Express was perfect - they picked us up with their shuttle and whisked us quickly to the hotel. The staff at the hotel was really helpful - they accommodated our every request. We caught the shuttle the next morning and were on our way. The room was quiet, clean and safe. June 8, 2013
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