Rated 4.1 out of 5 by 271
Rated 4.0 out of 5.0 by renee68 Nice room and comfortable beds
This was a nice room and a nice hotel; however, it was in a sketchy part of town. We dropped our rental car a few blocks away and walked back to the hotel, and I was a little nervous about the walk. The hotel did offer to send the shuttle to pick us up, but we opted to walk instead. My only complaint was the temperature in the workout room. I walked on the treadmill after dinner, and by the time I was done, my hands were swollen because it was so hot in there. When I was leaving, I looked at the thermostat, and it was set at 76. That's a little warm for working out. Other than that, it was a great hotel, with a very convenient shuttle service to the airport.
February 18, 2013
Rated 3.0 out of 5.0 by NASAworker No hot water!
The staff was friendly, the room was clean and the breakfast was good. It was a nice location to stay at before needing to be at LAX early in the morning.
The worst part of the stay was waking at 5:45 am to get ready for my flight and running out of hot water in the shower after only 2 minutes. No fun having a head full of lather and having to rinse off in freezing cold water. Not the way I wanted to begin my day.
February 18, 2013
Rated 1.0 out of 5.0 by TOYOTA1 BAD DEAL
WORSE HOLIDAY INN EXPRESS WITH THE STAFF AND MANAGEMENT OUT DATED ROOMS ***** AVOID HORRIBLE PLACE *****
February 16, 2013
Rated 5.0 out of 5.0 by AlzScully Just what I needed
My stay here was very pleasant. I just needed a hotel close to the airport. This was just a get in and get out stay.
The room was fantastic, I was upgraded to a suite this suite was only 2nd to a presidential suite I had at another Holiday Inn. Considering it was by the airport the room was still very quiet.
A big plus that they offer is a 24 hour pick up service at the car rental lot. I was able to drop my car off later in the evening when I was done with all my running around. So much better than having to drop it off in the morning and catch a bus to the airport. Then they have a 24 hour airport bus shuttle.
The only draw back to this stay was the view out my window. My room overlooked a pretty run down neighborhood. Unfortunately that is really out of the control of the hotel.
The staff was great. I would highly recommend this place.
February 13, 2013
Rated 5.0 out of 5.0 by saba95 Great hotel!!
Great hotel near LAX. Comfortable rooms with free WiFi and flat screen TVs. Nice breakfast variety and FREE parking! Great place to stay! I just wouldn't recommend to wander off at night as the area isn't exactly Beverly Hills.
February 11, 2013
Rated 5.0 out of 5.0 by Jimmy44 great starting point for flight or cruise
Great location next to LAX and very prompt shuttle service to and from airport. A special treat was the shuttle driver recommending a near by Mexican restaurant and driving us there. Best food in a long time. Front desk staff very friendly and accommodating. We would certainly stay here on our next L.A. adventure. This is not a brand new property but is quite well maintained.
February 8, 2013
Rated 5.0 out of 5.0 by Amelia06 Great Location
This location was perfect - close to LAX and car rentals.
I had an early flight so I decided to stay close to LAX instead of driving in from another location and boy was I pleasured with this property. All the car rentals were within four blocks. My room was very comfortable - clean and again superior bed linens. If you get a room with a jet tub - be careful as the jets shot water all over. The hotel did not provide instuctions.
Found a good Thai restaurant a few miles from the airport - Ayara Thai Cuisine on 87th - good food and good prices and the customers seemed like locals.
February 7, 2013
Rated 5.0 out of 5.0 by aliikai2 Nice place to spend the night
Flew into LAX and spent the night before flying out to Mazatlan, great place, nice suite, good hot breakfast, shuttle service was a plus
February 7, 2013
Rated 5.0 out of 5.0 by chris02 great hotel, close to airport
everything was great. staff friendly and helpful, shuttle service to and from airport,breakfast good, restaurants and corner store very close.
February 6, 2013
Rated 5.0 out of 5.0 by jackrabbit59 Quet stay at LAX
We recently stayed on two occations here. The facility is very close to the airport and yet very quiet. The rooms were comfortable and clean. Great rate for the area. The only complaint I have was the sweetener for the coffee at breakfast. Only sugar or sacharin were available both times. I prefer Splenda or Equal. Minor complaint but I think these should be supplied for breakfast.
February 5, 2013
Rated 5.0 out of 5.0 by ShawnS Hotel manager made this a very memorable experience
Here again on business, and was able to interact with the hotel manager this visit. I must say he made this a very memorable experience that I will always remember.
February 5, 2013
Rated 2.0 out of 5.0 by Charlie48 Poor experience
During the first night it was difficult to sleep due to a constant interference noise cause by the Alarm Clock. I thought it was coming from my cellular phone but it was not ,as I turned off the cellular and the noise kept coming back. I complaint to the reception at 4:00 am and decided to unplug the clock.
The breakfast was not at a level I am used to from Holiday Inn and the room was too small for the amount of guests.
January 28, 2013
Rated 5.0 out of 5.0 by ShawnS Wonderful Business
Manager and staff very accommodating. Were super friendly and able to handle all of our business needs. We will stay here again, true wow factor here. This is why I remain loyal to HI Express as a Platinum Member.
January 27, 2013
Rated 5.0 out of 5.0 by SaltRider Very enjoyable experience, friendly staff
The Hotel was conveniently located walking distance to a couple of very nice restaurants. The room was large, quiet and very clean. Staff was very friendly. The only difficulty I had was getting on the correct HI-express bus from the airport..i wound up at the wrong one, but the HI-express bus driver was very friendly and drove me to the correct hotel. Thanks!
January 20, 2013
Rated 1.0 out of 5.0 by N55555 Holiday Inn doesn't keep their promise
When you book a room for Holiday inn, they show that you will earn 1000 points nightly. After you stay, they don't reward points. I was actually specifically went to Holiday inn because a collected points will gave me a free night. But they don't give point. Breakfast is horrible. Room is tiny-tiny.
I don't recommend Holiday Inn. Period.
January 19, 2013
Rated 4.0 out of 5.0 by Cassiano Very nice and convenient place!
I would come back for sure.
The restaurants around are nice.
Close to car returns.
January 18, 2013
Rated 4.0 out of 5.0 by MM61 Good rooms
Like that is was very close to airport and rental car return
January 16, 2013
Rated 5.0 out of 5.0 by Avidplayer Comfortable Hotel
great value and good service for a night stay, highly recomended
January 16, 2013
Rated 4.0 out of 5.0 by businesstravler needs some upgrades
showed up to find that this property has no fridge, microwave, or coffee in the lobby....! as i did and bring items that needed refridgeration.
January 15, 2013
Rated 4.0 out of 5.0 by Kayakchic good service but,
We checked in after arriving on a late flight to LAX. The shuttle was fantastic, came every half hour and we had little wait time. We got to the hotel and checked in without difficulty; because we'd had our bags forwarded by the airline to our final destination, I asked for a toothbrush and toothpaste which the clerk provided. We got to the room and it was clean and pleasant smelling. I turned down the bed and found brown stains on the bottom sheet. Fortunately, not fresh but, not altogether pleasant when you want to get a good night sleep in a clean bed.
Because we had only planned to stay a few hours after 14 hours of flights before taking off on our final leg home, I didn't ask for a new room. I'm disappointed in housekeeping because the sheets were clearly stained and not easily missed. I've worked for the owner of ICH properties and know the standards expected. Unfortunately, as good as the rest of the property was, housekeeping gets a "zero" on this review.
January 10, 2013
Rated 2.0 out of 5.0 by cromervaca Not what I expected
The property is located in a not so well location - the staff that particular night had a horrible personality. Not rude but sure not nice.
January 9, 2013
Rated 5.0 out of 5.0 by BCN5 2nd stay was just fine
Returned to this property because of its proximity to LAX plus we were happy with our first stay here 2 weeks earlier.
Check in was fine and was required to show qualifying ID for our room rate. This time we also had to place a parking pass on our vehicle so I guess the property was nearly full and parking did take a little effort. The reception clerk was very professional, but I did have to ask for my Priority Club bag. Put a family member on the LAX shuttle early in the AM and they said it was perfect.
Room was clean and comfy, enjoyed watching planes land at LAX and wasn't really bothered by noise. Only issue was the shower drain was pretty slow. Didn't need to eat but we did see a 7-11 and a Sizzler restaurant right around the corner. We left too early in the morning to ear at the breakfast but there was plenty of coffee in our room.
Really satisfied with this hotel for LAX travel and have booked a Park & Fly for our next flights.
January 8, 2013
Rated 5.0 out of 5.0 by Kathy1234567543 Nice hotel
We used the shuttle service to LAX early in the morning. It was very reliable.
January 6, 2013
Rated 5.0 out of 5.0 by Lud39 Our Stay
The Hotel was great for our stay. We wanted to be near the airport as we were fying home the next day. We had been on a cruise and arrivd quite early at the hotel. The staff said the enjoy the breakast which had a great variety of items to choose from.
We tn did a tour of Hollywood for the day and came back to a comfortble warm room. We had dinner at the Sizzler very close to the hotel.
Th shuttle driver was on tme and we arrrived at LAX in great time for out flight. Thanks for a great stay.
January 6, 2013
Rated 5.0 out of 5.0 by BCN5 Perfect hotel for LAX travel
Excellent location for LAX travel; shuttle runs every 30 minutes, hotel staff knowledgable and very helpful and recognized Priority Club status. Room was clean and comfortable although the room heater had an odd smell when it first started up. The breakfast was just fine and overall a great experience here. Booked another stay here in 2 weeks and will most likely make this my LAX hotel if the return trip is another good experience.
January 5, 2013
Rated 5.0 out of 5.0 by Kaybee0406 Predictably comfortable
Rooms are renovated and comfortable, perfectly clean and quiet enough for a good night's sleep. It's a great deal, with free breakfast, free parking and shuttle to LAX terminals.
January 3, 2013
Rated 4.0 out of 5.0 by Fugazi48 Convenient and comfy. but needs more parking & seating
This hotel was very kept. Everyone was polite. The room was beautiful and comfortable.
The elevators were pretty busy.
The dining area was far to small for the size of hotel. We had to eat in a neighboring meeting room.
The parking lot is small. I assume that most guests use the shuttle.
The price was right, and proximatey worked for us.
There is a 7-11 and a Donut shop near the hotel.
January 2, 2013
Rated 1.0 out of 5.0 by Mark121712 Uncooperative staff
I am a very frequent traveler and a devoted HI customer. I feel the available choices of HI, HIX, Candlewood Suites, etc. are better than any other hotel chain for the price. I have very rarely had a problem or issue with any stay in the past, in fact I have always found the staff to be very helpful and accommodating. As a Platinum PC member they always seem to make an extra effort to make me feel welcome and appreciated. However, this was not the case at HIX (LAX).
First of all we had a problem with the TV in the room (during a Patriots game no less!) I called the front desk and they said they would send someone right up but no one ever came. After about 45 min. I went downstairs to watch the game in the lobby. The desk clerk did offer to send somebody up but by then my wife had already fallen asleep. The next morning we came down to the lobby at 6:15 in order to get the 6:30 shuttle to the airport for an 8am flight. I told the clerk at the counter that we were waiting for the shuttle and that we were just going into the dining area to get a cup of coffee and a quick bite and to let us know when the shuttle was leaving. It seemed like it was taking a while and when I checked my watch it was 6:31 so we hurried to the lobby (only about 40 feet away) only to find that the shuttle had left without us. The clerk told us he forgot and that we would have to wait until 7:00 for the next shuttle. When we complained he just shrugged it off and had a conversation with the other clerk that appeared to be condecsending about us to her. The shuttle returned in about 12-13 min. since the airport is only 5 min. away. But they refused to make a special trip for us to get to the airport on time, instead they stood around and talked for the 17-18 min. and would not leave until 7:00, actually 7:02. I found the service at this hotel to be deplorable with one exception, the driver who picked us up from the airport the night before could not have been more pleasant or accommodating and I wanted to make sure he was acknowledged and not lumped in with the rest of the staff. This will not deter me from being a loyal HI customer but I would NEVER book this particular hotel again. They could use some serious customer relations work! From the high posted hotel rating I don't know if they have gotten many bad reviews in the past but they certainly did not do very well on this day!
January 1, 2013
Rated 3.0 out of 5.0 by Gail1265 Bed was comfortable
Slept so well when we got in the night before our cruise we actually stayed the night in. Even though we did not wAnt too.
December 26, 2012
Rated 4.0 out of 5.0 by Bluesifi Good location for airport, noisy plumbing
The hotel is very convenient for LAX, with free bus to airport. Rooms are clean and there is free breakfast and WIFI.
Only downside is the plumbing is noisy, and bangs when any room near you uses the taps or toilet.
December 16, 2012