Rated 4.8 out of 5 by 226
Rated 5.0 out of 5.0 by Par90 Comfortable stay at Hotel
Very accommodating staff and comfortable rooms at the hotel. Hot Tub and pool were refreshing, especially after a couple of rounds of golf.
May 19, 2015
Rated 5.0 out of 5.0 by sandyssc Clean and convenient
The hotel was clean, the continental breakfast was average, and other amenities were very good.
We travelled for golf and the location was convenient to the golf course; however, the Town of Malone has limited dining options, other than the standard chain restaurants.
May 15, 2015
Rated 5.0 out of 5.0 by Ryan30 I've stayed everywhere.
As I've spent at least 300 nights in hotels in the past five years at 8 different places all within a 60 miles radius of this one, I feel highly qualified to critique. Having worked in Malone as well as the nearby towns of Potsdam, Massena, Canton and Ogdensburg; I've tried some different places, naturally. Sometime about two years ago I stopped searching for the best hotel in the area and have spent my last 100+ stays in the same place: the Holiday Inn Express in Malone, NY. I enjoy this entire north country area, it's very beautiful and the vast majority of people are the hard working and kind hearted type. It's not that the other hotels are low quality or unsatisfying, it's just that this place is exceptional. I noticed it immediately. The building itself was built only a few years ago so it has a clear advantage but is easily the cleanest hotel in the area. I don't know if a lot of good people needed jobs at the right time or if the owner(s) have a knack for judging character and making great hires but it's obvious the people that work here are well trained and do their jobs. Every place has someone at the front desk with enough people skill and ability to act nice to customers and be generally accommodating. It's just that at this place I get an overwhelming feeling that the people are not acting, ever. From the general manager to the desk managers/front desk personnel to the maintenance man and house keeping staff this place is full of friendly, genuine and hard working people that make staying here very comfortable and convenient. It's not the best deal around because the rates are way lower than every other place, the rates are lower than several it's better than, but I find it to be far and away the superior value in the area because of the combination of being the nicest, cleanest and best ran on top of having low rates.
May 12, 2015