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Rated 4.2 out of 5 by 286 reviewers.
Rated 3.0 out of 5.0 by Underwhelmed As a Platinum rewards level member I have grown the expect some level of recognition for my continued loyalty to IHG. I recently stayed at this hotel and while I enjoyed the friendly and helpful staff the fact that I was a Platinum level rewards member meant nothing. No recognition, no bottle of water, zip, zero, nothing. Also I have to say that I was quite surprised to discover that they do not offer wake up calls! In 40 years of traveling I have only experienced this when staying at a B&B, for the sake of those that do not travel with a clock... invest in a automated system. June 29, 2013
Rated 5.0 out of 5.0 by 5 star staff sevice We stayed on a Thursday night, if is a lovely express and in such an interesting position overlooking the water, the staff were as good as I have had in a 5 star hotel, very helpful and extremely pleasant. The room was perfect and extremely clean, I would recommend this hotel. June 28, 2013
Rated 4.0 out of 5.0 by Nice quiet setting in the Quays The hotel is set right in the middle of the Salford Quays within walking distance of the Lowry Centre and Old Trafford. Parking is good value at £3 a night. It's not far from the Metrolink tram, so the centre of Manchester is a short ride away. Hotel staff friendly and the bedrooms clean and comfortable. Unfortunately let down by the bathroom, I kept wondering what the smell was near the toilet then realised that a lot of the grout was broken or missing between the tiles so there must have been some "leakage"... Also the breakfast was a bit disappointing, no butter the first day, I was told the order hadn't come. I got some after asking the second day, I think from the secret supply. Also one of the toast machines wasn't working, and there was a queue as all the buffet was set out in a very small room. I'm sure I've had bacon and better fruit at other Holiday Inns, there was only sausage and some dubious scrambled eggs here. I would however stay again if visiting Old Trafford - I had a nice view of the stadium! June 22, 2013
Rated 5.0 out of 5.0 by Excellent no need to say more An excellent hotel in all respects. Would recommend this hotel and area to anyone. June 17, 2013
Rated 5.0 out of 5.0 by Top service The hotel was full, the carpark was almost full, and yet, when a member of staff spotted my room key wasn't working, they insisted I stay put, while they fixed it. I got a new key, and a free drink at the bar (for the hassle). No need for it at all, and that's why it was excellent service. June 17, 2013
Rated 4.0 out of 5.0 by Always a Pleasure We have now been to Holiday Inn Express at Salford Quays and have always enjoyed our stays. Comfortable rooms, pleasant staff and great breakfasts help and with the beautiful Quays and a tram stop 100 yards away what more could you ask for! June 16, 2013
Rated 5.0 out of 5.0 by excellent choice I stayed at this hotel before, very much improved. Excellent location, good choice & variety of breakfast. Will recommend this hotel every time. try it you will enjoy the setting June 15, 2013
Rated 4.0 out of 5.0 by Nice hotel noisy room Good impressions from the off, ideal location, friendly helpful staff, good breakfast choice. Unfortunately room was next to a lift hence suffered from noisy late night revellers, Aircon system was located outside room window and droned throughout the night. Initially thought it was a boat in the dock or police helicopter, but carried on all night. So a fairly sleepless night was had. Avoid room 209 if possible, 207 would probably be even worse June 15, 2013
Rated 5.0 out of 5.0 by great stay Arrived around 1.30pm so was able to check in early for our girlie weekend for Bon Jovi . Place spotless , beds comfy , staff very welcoming park safe and secure. We were close to Salford quays tram station near Frankie & Bennies. We had to get 2 trams to Ethihad stadium ... very easy system ... Would recommend this hotel as although slightly out of the way very easy to get to concert venues Thank you June 14, 2013
Rated 4.0 out of 5.0 by Great Customer Service Experience We have used this hotel on a few occasions now. Great transport links into Manchester, easy access to the Trafford Centre also. Rooms are comfortable enough. What has struck us on each visit is the versatility and flexibility of staff, they never stop working!! Very professional and pleasant when dealing with customers. Will definitely come back again. June 10, 2013
Rated 5.0 out of 5.0 by Excellent Hotel & Service We were extremely satisfied with this accommodation, staff were brilliant, nothing too much bother and happy to help. June 9, 2013
Rated 4.0 out of 5.0 by Disappointed with parking charge Enjoyed the stay as usual. Great location and everything was good except ... a parking charge. No need for this, especially for Priority Club members. June 9, 2013
Rated 5.0 out of 5.0 by Lovely hotel comfortable bed, great service I love staying at this hotel, the staff are so friendly, the rooms are nice and clean and the breakfast is good, will be back in october June 8, 2013
Rated 5.0 out of 5.0 by Clean room and lovely breakfast. Easy and quick check-in / out. Nice room, well equipped with tea / coffee and soap / shampoo. Lovely views from hotel. Hotel clean and warm. Nice selection for self-service breakfast. Would recommend! June 7, 2013
Rated 2.0 out of 5.0 by Good Location but Poor Room Comfort We stayed at this hotel for 1 night. The staff and services were helpful, breakfast was good and the location was great being next to the Quays. However, the tidiness and cleanness of the room tarnished our experience. The room carpet was dirty and there was dust on the TV and table, it seemed that the room had been cleaned but a week before we arrived. The bathroom was reasonably clean. The corridor outside our room had fly's that had come in due to the windows being open and next to the Quays. I did address the issue with the staff but have no knowledge if any action was taken. The fly's were still there when we checked out. Being a Gold Priority Club Member I would have expected this particular Holiday Inn Hotel to have taken extra care. June 7, 2013
Rated 4.0 out of 5.0 by Excellent value for money Overall a great stay. The bed was exceptionally comfortable, with a choice of soft or hard pillows. Very easy to get to town and the staff on reception were very friendly and helpful. It was a great price with breakfast included, however the breakfast service was not great as the tables were dirty and there were a lot of dirty plates around. We would definitely stay again in the future and recommend it to others. June 1, 2013
Rated 4.0 out of 5.0 by Great customer service Room was clean comfortable and had everything we needed it was well positioned on the quays and the staff were fantastic very friendly and nothing was a problem great choice of brealfast too. will not hesitate to book again thankyou from cumbria May 30, 2013
Rated 4.0 out of 5.0 by Friendly staff, great service and enjoyable stay Very welcoming during check in, had everything we needed. May 25, 2013
Rated 5.0 out of 5.0 by Fergie's Swansong From the moment the bubbly and enthusiastic Stephanie checked us in our stay was superb - apart from the result. The location is ideal for Old Trafford and the nearby Lowry shopping mall and its excellent restaurants all within easy walking distance along the picturesque waterfront. A Vue cinema and the Lowry theatre offer quality evening entertainment with the wild Manchester nightlife a short tram ride away. Looking forward to next seasons game and another chance to sample the Holiday Inn Salford Quays experience. May 19, 2013
Rated 4.0 out of 5.0 by Great location and staff Myself, my wife and daughter were attending a wedding and we found this hotel was just about a mile away from where the wedding was taking place. We had to be at the wedding for 14.00 but upon checking our details found we couldn't check in until 14.00 which would have meant us having to wear our wedding outfits for the drive down. We contacted the hotel and they were very helpful in saying that they would find us somewhere to be able to change if our room wasn't available / ready. we couldn't find the hotel once in Manchester but we phoned the hotel and the nice young lady on reception guided us to the hotel, she also informed us that our room was ready ahead of time so we had been able to shower and get changed into our wedding clothes which was a blessing. Lovely staff and highly recommend this hotel. May 16, 2013
Rated 4.0 out of 5.0 by My first choice when in Manchester Excellent location away from the noise of Central Manchester but not far from everything by cab or tram. You know what you are going to get everytime, a good room with a comfortable bed, no noise and good service. Overall good value. Breakfast is not up to the quality and standard of Premier Inn. May 14, 2013
Rated 4.0 out of 5.0 Reasonably priced and good location All in all the hotel is a good choice for my regular visits to Manchester, my only issue is the standard of food served at breakfast which is poor to say the least - well below the standard of other hotels. May 14, 2013
Rated 5.0 out of 5.0 by Excellent Service Very relaxing Hotel, staff all friendly, very helpful and efficient from checking in to checking out. Would recommend this Hotel. May 13, 2013
Rated 5.0 out of 5.0 by Friendly staff great location Great location on the quayside. Close to Lowry shopping outlet and trams /buses to go into the centre.Very helpful and friendly staff. Enjoyed stay so much have booked another short break. May 5, 2013
Rated 5.0 out of 5.0 by Just the ticket Great hotel, with good facilities. It was just what our two families needed with children for a family gathering the following day. Rate was good for a family room with breakfast and free parking. Close to lots of restaurants and the Lowry, just over the bridge, is a great place to hang out. Shopping if you want to do that sort of thing and lovely walks along the quays. Would definitely stay here again, both with family and for trips away with friends. Hotel staff very helpful and nice breakfast and bar area. April 29, 2013
Rated 5.0 out of 5.0 by Visit to Salford Quays All amenities to the expected standard for Holiday Inn Express. Ideal for visiting the Lowry Centre / Salford Quays area. Good tram links into the city centre. April 25, 2013
Rated 4.0 out of 5.0 by Good service Impressed by welcome at reception, staff couldn't have been more helpful. Quays location ideal for our stay, local Beefeater for a quick meal and not too far from Apollo for concert, perfect taxi pick-up both ways. April 21, 2013
Rated 5.0 out of 5.0 by Brill hotel & helpful staff We stayed here as a family of 4 with 2 older girls (17&13). We booked 2 rooms & on arrival the hotel staff sorted it so we had inter-joining rooms, which was really helpful. We were going to the P!NK concert at the MEN arena & the hotel organised a taxi for us. Staff really pleasant & helpful. Breakfast really good. We will definitely be staying here again. Great location & views over the Quays. Also close to Old Trafford. Thank you Holiday Inn Salford Quays for a great stay. April 20, 2013
Rated 3.0 out of 5.0 by Average Hotel seems a bit run down. Could do with a refurb. Comfortable bed, breakfast was ok. No room service however great steak at beefeaters 2 minute walk across the water. April 18, 2013
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