Rated 3.9 out of 5 by 226
Rated 5.0 out of 5.0 by TMG1015 Awesome hotel - great staff
I stayed at this hotel during a sales trip to Harrisburg. I was pleasantly surprised by this Crowne Plaza. For an older hotel, it was immaculately maintained. The rooms are small, but spacious enough not to feel closed in. I LOVED the spa treatment provided for a better sleep. The bed was wonderful. I had dinner and breakfast in the hotel and was again pleasantly surprised. I travel quite a bit for business and as an employee of IHG, normally stay in IHG properties. This is truly one of my favorites! Great job and and wonderful staff!
March 24, 2014
Rated 2.0 out of 5.0 by IceCoach Great Front Desk service
The Front Desk staff and service was great. The Parking services/staff were also quite good. The bartender on Friday night - Jennifer - also very good. That's the good news.
The not so good news - The breakfast in the restaurant was flat out awful. Avoid it if you can. The Bartender on Thursday and Saturday was quite rude to patrons which is not a good quality for a bar man. The security staff scolded young children waiting for parents outside the bar area! Note to Security, how about letting the PARENTS know children may not wait for them nearby? No one appreciates bullies.
The room climate controls kept room too hot at night...tough to sleep well. The shower plumbing was faulty. The drain didn't drain and the water flow diverter only allowed half a flow - making for a very low pressure dripping experience. One would expect to find that sort of disrepair in some random roadside No-tell motel. Finally, the parking lot accessibility - valet only- led to logjams that delayed both arrivals and departures. Sometimes wait times exceeded 20 minutes.
Overall the stay was an underwhelming experience. If not for the great front desk staff, I likey wouldn't return.
March 19, 2014
Rated 4.0 out of 5.0 by D.400 Suite
Overall, OK. There were 2 issues. We stayed at a suite. The heat did not distribute evenly, one area of the room was much colder than the other one. The Sofa bed was not very comfortable. The room was on the smaller side.
March 19, 2014
Rated 5.0 out of 5.0 by Love toTravel GREAT
Everything was great! Staying here...everything was clean. They have an indoor pool and gym. I definitely would stay again! Everything was nearby as well! Hershey was a great drive away..Not long at all. Even winaries in the area
March 19, 2014
Rated 2.0 out of 5.0 by dennyd Bed comfy, restaurant was poor
Staff at counter was great, very helpful and friendly. Room was okay, bathroom was very small. Only way to maneuver was to have the door closed. Shower handle was loose hard to adjust. The ironing board collapsed when using it.
Next am went to bfast. Was seated then could not get anyone to wait on me. Helped myself to the breakfast buffet and still has no service. I are walked to the counter and told the host. He apologized and they sent over the waitress that was supposed to wait on me to check me out. She was less that happy that I failed to tip her. I was less than happy when they charged me $15 for that meal.
Day two, I opted out of maid service. I asked housekeeper in the hall for a towel change and she told me to call the desk and have some brought up. I should have checked out and went to the Hilton.
The bar service was great!
March 15, 2014
Rated 5.0 out of 5.0 by Amarie9703 Great experience
I would like to share that this hotel and the people were great!
Everyone from the valet attendants to the hotel staff was great! The hotel room was beautiful, clean, and the beds were very comfortable. The food at the hotel was delicious. I had a salad and crab cake. My server was great!
My best friend and I go out of town every year for our birthdays and this was one of the best experiences. I recommend this hotel! We will be back!
February 13, 2014
Rated 3.0 out of 5.0 by ErinLynn Cold Room
Nice enough hotel. Pretty entry. Dark hallways. Our room was COLD. It was zero degrees outside and we were in a 3rd floor room with an aluminum casement window that didn't seem closed tight. The air was blowing cold against the drapes. Even putting the heat on eighty, produced a cold seventy two degrees inside.When I mentioned it to a maintenance man in the elevator..He commented, Oh...is it still cold in there? We worked on it last week...I can't believe they rented it out. We'll need to go back in next week. I told the front desk who asked me if I wanted another blanket. No...Hey can we move you? Hey, I'll send maintenance in again...Just want another blanket???
February 3, 2014
Rated 5.0 out of 5.0 by aujourdui5 Comfort and rest after a long day in the Operating Room!
Comfortable accommodations! The bed was heaven and it provided me with must needed rest after a very long day at work.
I loved the room design and cleanliness. The heating unit was a little noisy but as I was so tired it did not stop me from sleeping.
Would definitely choose this hotel again!
January 26, 2014
Rated 5.0 out of 5.0 by Diet Soda Feels like home
Being a regular guest at Crowne Plaza has been a great experience. I am greeted by all the staff and treated as a friend . They go all out to make my stay great. Thanks to all
January 10, 2014
Rated 2.0 out of 5.0 by cpd12 close to downtown
All was good with hotel and staff. Food was terrible, especially for the price you are charged. Dinner was bland and no flavor. Breakfast was the buffet and its was free and thats about all I would pay for it.
January 9, 2014
Rated 1.0 out of 5.0 by Concert Attender Sometimes Things Just Don't Go Well
I am surprised that they are even asking me to do a review. I stay in hotels over 50 nights a year. Well, this is the one where basically nothing went well. Very nice young lady at the front desk. I ask her for the quiet floor. Where does she put me? On a floor with construction workers. They were even actually in the room that she assigned me to. Back to the front desk we go. She didn't know they were up there. Ok. So now we go to another "quiet floor". All is fine until late evening. Who do I get in the next room? Two very loud teenage girls. I finally called the front desk at 3:30am. It never got better for another hour or two. Then I go to check out after breakfast. Nobody at the front desk. Had to wait while he ran an errand. When he returned, I once again complained about the noise and that I specifically asked for a quiet floor. He said that yes, they had to put the teenage girls on my floor. Really? That hotel has ten floors with less than 20% occupancy (my estimate) and you had to put the girls beside me? There are 23 hotels within about ten minutes of downtown Harrisburg and I will definitely pursue others. Sorry.
January 2, 2014
Rated 5.0 out of 5.0 by wbocrafter Everything was excellent until I checked my credit card
My husband was an inpatient at Pinnacle Health which is located just across the street from the hotel. Everything about my stay was wonderful; that is until I checked my credit card activity when I got home and saw 2 charges on my bill. One charge was for $50 which I was told, after I called the hotel after checkout) was for incidentals. When we checked in the clerk asked for a credit card but did not advise me that they would be putting a $50 hold on my credit card. I am extremely unhappy about this. Feel free to charge my credit card when I check out if I have done damage to the room or if I took something that did not belong to me (which I didn't) but don't just charge my credit card $50 for incidentals without telling me. There was also a $77.75 charge on my credit card that the front desk clerk could not tell me what that charge was for. It was definitely not for the cost of the room because the room was paid for with points from the gold member status. When I inquired about this I was told I would have to talk to the manager the next day. Otherwise, this hotel exceeded my expectations unless I don't get a reasonable answer as to why they charged my credit card $77.75.
December 22, 2013
Rated 5.0 out of 5.0 by Rkap Friendly staff
This is a nice property and great location. Staff was friendly and helpful. Desk knew their property and got me to things in the area I would stay here again
December 5, 2013
Rated 5.0 out of 5.0 by Matt33 Visit for Work Fall
I have stayed at the Crown Plaza three times in Harrisburg, PA. Enjoyable trip each time. The breakfast buffet caters to all eaters, the bar tenders are pleasant for interactive conversation and it is conveniently located.
November 29, 2013
Rated 5.0 out of 5.0 by davsch11 Great Staff and Location!
Staff was very nice and knew their stuff! lovely people
November 23, 2013
Rated 5.0 out of 5.0 by Terramoto Well done
Staff was very friendly and helpful.
Room was clean and comfortable.
Bed was very comfortable.
Breakfast option a true value.
November 21, 2013
Rated 5.0 out of 5.0 by JosC Comfortable and excellent placed
Crown Plaza hotel is excellent situated on 2nd. nearby the vibrant heart of Harrisburg The service and the cleaniness of the total hotel is very good. The rooms are very clean and the staff enormous friendly and supportive.
The sleep quality and food are excellent.
November 18, 2013
Rated 4.0 out of 5.0 by mykeeboy A Pleasant Stay
This was our second stay for the marathon. Everything went well. Staff is friendly and efficient. Happy hour is great though wemissed seeing the pool through the lounge. Breakfast was good. Room was average but clean. $18 for parking was reasonable. We would stay here again.
November 17, 2013
Rated 4.0 out of 5.0 by runner52 Good location and unfair charge
Thank you for the room. It was extremely accessible to the starting line of the Harrisburg Marathon. Thank you for the runners' breakfast on race morning. I was checked into the hotel for less than 24 hours but was charged for 2 days of valet service parking. I thought that was unfair.
November 15, 2013
Rated 5.0 out of 5.0 by Marathon45 Went above and beyond!
Staff was extremely helpful and got everything right. Room was exactly what we needed - great experience and would definitely stay here again.
November 14, 2013
Rated 5.0 out of 5.0 by Sguznay Marathoners weekend
Thanks guys for the clean, spacious room on a weekend where there are a lot of runners in town for a marathon. I felt like there was plenty of quiet rest to be had, and great service at the front desk.
November 13, 2013
Rated 5.0 out of 5.0 by tntnt Harrisburg Marathon Stay
From the moment I arrived with my wife and 3 daughters the staff was very attentive to our needs. The valet parking staff directed me to a free lot around the block because my van would not fit. He gave me a map and followed up to make I found it. he also let me park by the hotel front door to unload the van as long as I needed. At check in the young man noticed my 3 girls and immediately told me how to find the newly renovated indoor pool. I had a great night sleep before the marathon and my wake up call was on time. the grab and go breakfast for runners was a great idea as well. Extended 4 PM check out for runners was great too. My kids and I got to enjoy post race pool time. We will definitely be back and recommend to friends.
November 13, 2013
Rated 4.0 out of 5.0 Quiet, comfortable bed, but small room
Stayed for the Harrisburg Marathon. The room was small but the bed was comfortable. Room was clean, but definitely a musty smell in the room. Positive note: Perfectly quiet night to sleep. No noise outside of the room. I loved that!! That takes precedent over all the negatives put together. Dining food was very good for the buffet style meal. Parking: Forced valet parking disturbed me
November 13, 2013
Rated 5.0 out of 5.0 by popkin Great service
I was in the Harrisburg Marathon and the hotel was kind enough to extend the check out time later in the day for those of us who were coming in after a long run. Much appreciated. Staff was very nice too.
November 13, 2013
Rated 4.0 out of 5.0 by reenie51 Good accomodation and GREAT front desk staff, POOR food
Front desk staff very welcoming, good room and comfortable bed. Decor a bit dated, especially the dining room, it was like stepping back in time. I would not recommend eating here as we had breakfast, pretty poor and the evening meal even worse. It was cold and bland, the only nice bit was the baked potato. I complained to the front desk staff who were very understanding, apologised and removed this change from our bill. We would return, however would definitely not eat here.
November 3, 2013
Rated 5.0 out of 5.0 by nmo24 Friendly Service
Clean friendly and accommodating. Very comfortable atmoshere. Thanks Nick
October 31, 2013
Rated 2.0 out of 5.0 by rabbitfan9 Good breakfast and fair location
Fair place to stay if you're downtown, would recommend their breakfast.
October 31, 2013
Rated 1.0 out of 5.0 by themla Valet Hostage
The hotel offers a great Harrisburg location and the hotel staff from front desk to house keeping was very helpful. The whole down fall, for the ENTIRE facility, was the very prudish valet service attendants and their accommodations.
From the moment my wife and I arrived, to when we checked out, we were never greeted with a friendly valet attendant. There was one point when the valet attendant rolled his eyes up when we forgot a personal item out of the car and asked if we could retrieve it. He shuffled off and returned 10 minutes later with the item. There was never any eye contact and we were on their time. Actually, while waiting in the lobby, watching the screen for our car to arrive, EVERY guest was feeling the same message from the hotel's valet service. Unsure as to why it is forced valet, but it is evident the customer does not come in as a priority for service at the Crown Plaza in Harrisburg.
We were held hostage to the valet service for 4 long agonizing days while staying at the Crown Plaza in Harrisburg PA.
We will bypass the Crown on our next trip to Harrisburg PA, which is in the coming holidays.
October 24, 2013
Rated 3.0 out of 5.0 by Pugs very comfortable beds and great location
I enjoyed everything about the Hotel and my stay with one exception the handle of the bathroom door was loose and when i called front desk and mentioned it i was told someone was gonna look at it but it never happened so i was a little disappointed with that.
October 22, 2013
Rated 3.0 out of 5.0 by FriendsofGroom2 Restaurant service not up to par
We were at this hotel to attend a wedding in the area. The hotel itself was fine; however the service at the restaurant certainly left room for improvement. The first morning we waited 10 minutes to be seated and had to finally get someone from the front desk to assist us. We then had to wait to order; wait for our coffee and then wait for our food. The second morning wasn't much better except friends had seats waiting for us. Our first cup of coffee was barely warm but the second was better. If we ever stayed at this hotel again, we would definitely go somewhere else to eat.
October 19, 2013