Rated 4.0 out of 5 by 114
Rated 2.0 out of 5.0 by dahoe1 poor check-in system
Made reservation for Sat. night online. Arrived late around 9:30 p.m.. Approached the desk to check-in and gave my name and info. The lady at the counter told me that they were having problems with online reservations and that they don't show up at their location. I showed her the conf. # and confirmation email on my phone. She told me that they only had smoking rooms with 2 double beds left. My reservation was for a non smoking king executive room. Reluctantly, I agreed not wanting to go look for another hotel at that time of night. I figured they would compensate me in some way for the inconvenience but they didn't. I'm not sure if there is a price difference in the two rooms but they charged me the price of the room I reserved. Ironically, when I arrived at the room, it had the king bed. So even though I ultimately got a king bed, the experience left a bad taste in my mouth. I will be apprehensive in the future about making a reservation at this hotel.
July 5, 2013
Rated 4.0 out of 5.0 by Zonker Good location, courteous staff
Only good hotel in this particular part of Memphis. The staff was very helpful. We forgot a package in our room so we called them and they went and found it for us and held it for a family member to come and get it and mail it to us.
July 4, 2013
Rated 4.0 out of 5.0 by swans great locatiom
Great location not far from visitors center, Rhyman Theater,etc.
Possible to walk to town about a mile. Breakfast omlets etc good
June 30, 2013
Rated 5.0 out of 5.0 by Sweet1 Outstanding staff
Every and I mean EVERY staff member greeted me with a big smile and willingness to help. Room was nice and the bed very comfortable. My only complaint concerning the room involved the TV. The major networks (ABC, CBS, and NBC) were not available at all. The only thing available was Fox! Still, I would recommend this motel to anyone. Love those breakfasts!!
June 29, 2013
Rated 5.0 out of 5.0 by Mike1969 nice room
Staff was very friendly and helpful in giving directions to our destinations!
June 24, 2013
Rated 3.0 out of 5.0 by Kilchiaran Staff friendly, ok for one night stay
Hotel had seen better days,well worn and slightly shabby. Doors and walls in room should have been cleaner. Dirty marks which could have easily been cleaned off especially in bathroom made it look and feel a bit grubby. Stains on bedding.
June 23, 2013
Rated 5.0 out of 5.0 by bmcd70 HI Exp Memphis Med Cent
Great Location for our overnight stay. Close to Beale St. Experience. Large, comfortable fresh rooms.
June 20, 2013
Rated 1.0 out of 5.0 by mazzook poor value and room
The room did not have a coffee pot or closet, the bathroom counter was so small that we could hardly get anything on it, the flush lever on the toilet was next to the wall and I could hardly flush it.
June 10, 2013
Rated 2.0 out of 5.0 by BballBill Not worth the money
The employees were very nice, especially behind the front desk. The issue was the air conditioner was flaky, the pillows were horrendous and the breakfast was only so-so. The 1% milk was three days past the expiration date and when I asked if there was any other I was told no. Skim milk was fine and the 2% or whole milk was right at the expiration date.
June 7, 2013
Rated 5.0 out of 5.0 by Mom12 Enjoyable stay!
The breakfast was excellent, room was clean, but small for 2 beds. Beds were very soft and comforable. Service was friendly!!! Great stay!
June 6, 2013
Rated 5.0 out of 5.0 by RBDK Last Minute Respite
This was a last minute decision to stay overnight. I was road weary and tired of driving. From making the reservation, entering a hotel and being welcomed with a smile and recognized as a Platinum Member, to the clean quiet room and super cozy bed; this was an above average experience. Everyone on staff was friendly, the breakfast area was very clean and seeing all the live plants everywhere was a wonderful touch of class. Kudos to the breakfast area attendant who was so vigilant she immediately cleaned the keyboard and mouse in the area after a guest sneezed on it. (immediately after they left the area).
I enjoyed my stay and will again if I am ever in Memphis.
May 19, 2013
Rated 3.0 out of 5.0 by Armdanger Beale St Festival
Typical Holiday Inn Express, just a little disappointed in the service. Was given a smoking room, I called the front desk to change and was told it was not possible, but I got the feeling that the front desk just didn't want to make the effort.
Also I asked for some help,with local bus service, no one could help me. They simply did not know, I would expect that the staff would be educated in such a simple matter.
May 11, 2013
Rated 5.0 out of 5.0 by Deberdoo Love this Holiday Inn
We have stayed at this Holiday Inn on four separate occasions. We find the staff here to be the nicest of any we've been to. While on the elevator at this last stay, we ran into another guest who said she also loves it here. When we take trips to the south we stop here as a halfway point. There is a lot to do in Memphis, and the hotel is a great distance between Beale Street, the Peabody, and Overton Park. Best Holiday Inn ever!
May 2, 2013
Rated 3.0 out of 5.0 by Alibabo Business Trip
I paid for a king bed room and was given a two twin bed room, and I was not given the price difference back or even offered any sort of apology, or points.
I was told all the king rooms were taken and I could not have the room I paid for and chose. By that time it was late and I was tired so I did take the room, not happy and would not go back there ever.
April 29, 2013
Rated 2.0 out of 5.0 by Ch73 Poor Room preparation and smell
I had gone there for an interview and reached late night around 11 for my interview next morning. The room was not clean properly. bed was not done. Pillows had hairs on it and it was very apparent that the covers had not been changed. I always carry my own pillow covers so that was not an issue. I choose non smoking room but room had a stale smell . Overall the experience was not as per Holiday Inn Quality and I was disappointed.
Am sharing images of bed when I entered the room along with pillow with hairs on it.
April 19, 2013
Rated 4.0 out of 5.0 by JonathanBKNY Great service and friendly staff.
Staff was very nice... that southern hospitality! The room, however, was somewhat dated for the price. Rooms need paint, and probably the carpets shampooed. Overall my experience was decent as I was there on business, not pleasure. I would recommend the place to anyone needing a comfy bed and a close place to nearly everything.
April 16, 2013
Rated 5.0 out of 5.0 by Intrepid52 A GREAT STAFF
We could not have asked for a better stay. Many staying at this hotel have friends or loved ones nearby in Methodist University Hospital or rehabilitation centers. The staff (front desk to service personnel) understands this and goes out of its way to make one's stay as comfortable as possible during what can be a most trying time. We very much appreciated this and would recommend without reservation staying here, particularly if one has family members in the local medical facilities.
April 13, 2013
Rated 5.0 out of 5.0 Great location
Great hotel for people that are going to visit Methodist hospital just across the street.
April 12, 2013
Rated 4.0 out of 5.0 by Chayarl Nice.
We stayed here on our way back home. All employees were polite.
I enjoyed the little touches - wrapped cookies, bottles of water. Popcorn in the lobby when we returned from dinner. Clean. Quiet.
Bathroom on the small side. But newer. Was unable to use the fitness center but glad there was one in site.
April 8, 2013
Rated 4.0 out of 5.0 by Jim335 How Clean Was My Room, Really?
Good location right off I-240 and close to downtown. Very good breakfast. Disappointed in the preparation of my room because 4 documents and an empty water bottle from the previous person were left lying qround; staff housekeeping could obviously see them and yet did not pick them up. It made me wonder how well the rest of the room was really prepared. I informed the desk clerk and she was unconcerned about it.
April 1, 2013
Rated 2.0 out of 5.0 by Glassinger service / staff
I was working in my room and the maid asked me if I was checking out - I said no, but she could make up the room now andm that she would not bother me. She said she would come back in ten min> I left to work a trade show at 12 pm and returning at 8pm found that my room was not made up - no clean towles - coffee - nothing. I called down to the front desk and they told me that the maid said that I only wanted clean towels. I told her if that is all I wanted then why didnt she leave clean towels? Check my points you will find that I have over half a million so I know that they were not telling me the truth. I told them I was worne out from stranding for 7 hours and they can make it up the next day which they did. However this time they did not leave coffe, sampo, or soap. I did not leave the maid a tip. I will not stay at this property again.
March 30, 2013
Rated 3.0 out of 5.0 by Rhodesmom not as great as other stays here
I stay here several times a year and usually have a great experience. My room was not serviced and I returned at 10 PM to find my breakfast remains still in the trash and wet towels on the bathroom floor. This time I specifically asked to be away from elevator and got a room directly across from it and so got to hear everyone's conversations there. Disappointing after other good stays!
March 30, 2013
Rated 5.0 out of 5.0 by Marie787 Exceptional service and great bed!
The staff at Holiday Inn Express was top-notch! All of the staff were pleasant, helpful, and genuinely seemed to enjoy their jobs. It was refreshing to have such a wonderful staff! Besides this unusual experience, the bed was absolutely wonderful! We will stay here again and again. Thanks so much for such service and comfortable weekend.
March 29, 2013
Rated 3.0 out of 5.0 by Mac48 Memphis, Medical Centre
Not good at all, receptioninst could have been a bit more welcoming!!
March 28, 2013
Rated 5.0 out of 5.0 by jamesj great location.
every thing worked out fine on this trip room,location,breakfast, and service thank you.
March 26, 2013
Rated 2.0 out of 5.0 by Overit123 Not Clean
This hotel was DARK AND DIRTY ......the walls in the room was patched up and dirty. There was trash left in my room on the floor and in the bathroom. My sheets had blood on them and my room was EXTREMELY dusty and had a lot of stains on the floor. I would not recommend this dirty hotel to anyone. The air condition unit had dusty bunny in it big as a quarter piece and the air smelled funny. Not a good place to stay at all. Very dirty, I can't say that enough. Also the restaurant that are recommended is worse then the hotel.
March 25, 2013
Rated 2.0 out of 5.0 by bill13127 hotel in bad shape and dirty
this is one of the too 3 bad holiday inn express i have stayed at . if you look at my stays i avarege agout 25 stays a year or more in holiday inn express . this was bad bad .
March 20, 2013
Rated 4.0 out of 5.0 by kohn1027 Great Staff
What made this stay nice were staff at the front desk and those that serviced the morning breakfast bar area. They assisted me in feeling welcomed! I was not impressed with the dirty floors in the bedroom and bathroom, as well as hair in the bathtub.
March 19, 2013
Rated 5.0 out of 5.0 by db53 GREATEST PEOPLE IN MEMPHIS TENNESSEE
I always stay at Holiday Inn when in Memphis. The FINEST & GREATEST group of people in Memphis work here .You can't get any better. It doesn't matter the kind of busy crazy day they've had you are always made welcome as though you are family. I have NEVER seen any staff member, it doesn't matter what their job is without a BIG SMILE ON THEIR FACE & WELCOME you to the Holiday Inn. I appreciate the entire staff. Ms. Carol W. mgr. has a fine group of people she can be proud of. A BIG THANK TO EVERYONE. Sincerely, D. Brewer
March 7, 2013
Rated 5.0 out of 5.0 by JD50 Great Location
With all the traveling I have done, I was surprised there were hotels that allowed smoking To me this was major disappointment as I am allergic to smoke.
However, after that disappointment the staff was one of the best I have ever experienced. When I was faced with having to stay a second night, my first choice was at this hotel and location mainly because of the staff.
The second visit did not disappoint me, different staff but same extremely friendly atmosphere.
February 25, 2013