Rated 2.0 out of 5.0 by Jim1245 Extra Charge
Will never stay at this properity again, and will alert my company to this. Was charged an additional night for checking out a day early on my reservations. Was scheduled to check out Friday, job completed Thursday morning and checked out at 10 AM, was told since I checked out on Thursday instead of Friday I would have to be charged for one more night. Room was small, bed was flat and I was going home. Never stay there again!
Field Services Manager
Integrated Power Services.
March 29, 2013
Rated 4.0 out of 5.0 by NonnyT Good proximity to freeway
We advance purchased a king suite for a two day stay in New Orleans. This being our first visit to the area I wanted to be out of the busy city and this fit the bill. Just a few miles east of the city it was easy proximity to the freeway. Food choices at this exit are limited however. We arrived late on our first night and they tried to talk us into a cheaper room but were very accomodating when we declined. Room was large and bath size was ok for two. Our room overlooked the pool area which looked very nice. We were not able to open our curtains because of a badly placed exterior light that was aimed right at our room window. The mattresses were older and the room seemed a little musty. Next time I will opt to stay in the city. But this got the job done for the money.
March 20, 2013
Rated 1.0 out of 5.0 by Mary11 Bad Plumbing Issues
Bad Plumbing Issues , Horrible Sewer Stink on 3rd floor, and water was off for about 3 hrs.
Toliets backed up
March 11, 2013
Rated 1.0 out of 5.0 by GOLDSTUFF horrible
filthy...not a very nice area at all..front desk was nice but the room was just nasty ..tub dirty hair everywhere
March 7, 2013
Rated 5.0 out of 5.0 by GOLDSTUFF Excellent Service
Your Front Desk Staff are awesome,Breakfast was great and our room was immaculate.Thanks
February 28, 2013
Rated 5.0 out of 5.0 by WVGirls1 Awesome Experience
Stayed at this hotel during Mardi Gras. It was very clean and comfortable. Close enough to where you wanted to be, but far enough away to get some peace and quiet. The entire staff was very friendly, but I can't say enough good things about Jamie at the front desk. She was so friendly and helpful!!! She went above and beyond several times. She advised us on the best ways to get to and from the French Quarter and made recommendations for sites and restaurants . On departure day she scheduled our transportation to the airport and while we were waiting printed off our boarding passes. She is an asset to that hotel!
February 25, 2013
Rated 5.0 out of 5.0 by Bearcwboy Great Hotel
This hotel is one of the best I stay at. The staff are the greatest. I stay in hotels over 300 days a year. I wish more were like this wonderful property.
February 24, 2013
Rated 5.0 out of 5.0 by matthew1 Great Experience.
Our hats off to Jamie and the crew at the Bullard Ave property. We spent five nights during Mardi Gras and it was one of the nicet hotel stay we have had. everyone weny above and beyond to make our stay at pleasant one.
February 17, 2013
Rated 3.0 out of 5.0 by 1MsJaye Customer Service was extremely outstanding.
The Front Desk Reps, Management and Regional/District Mgr were extremely professional and presented over-the-top hospitality. Unfornately, I can't say much for Housekeeping. My room had a foul odor which had me ill. The toilet had stains, the phone was filthy, etc. All of this was told the night of check-in (01/23/2013), as well as, the morning of check-out (01/24/2013).
Because the ladies displayed such wonderful customer service, I recommend this hotel.
February 13, 2013
Rated 5.0 out of 5.0 by Melli Exceptional Service, Clean and Comfortable
I just stopped in, unannounced, looking for a room for one night. The ladies at the front desk were very courteous and went out of their way to help me enjoy my time in New Orleans! I could not have asked for more! When I decided to extend my stay for one more night there was no problem with that - even though Mardi Gras was going on!
My room was immaculate, the bed was comfortable and everything that I used was in working order.
February 13, 2013
Rated 5.0 out of 5.0 by Mrsstanleyj great location
This hotel was wonderful, the location was perfect. The staff was amazing, always smiling.
February 12, 2013
Rated 5.0 out of 5.0 by Gyula Great days
Everyone was really friendly and helpful.
Enjoyed this short stay and would recommend this hotel.
I always get the expected service level at HI Express hotels.
February 8, 2013
Rated 5.0 out of 5.0 by dogbone100 A great Week
A great location not too far from everything, but out of the craziness of downtown and Bourbon St. The front staff were excellent. Jamie and Kia gave great recommendations for reasonably priced restaurants and places to visit. It was comfortable with good maid service, internet access, and a nice breakfast every day. I will recommend this location to all my friends. Thanks !!
January 23, 2013
Rated 5.0 out of 5.0 by RichardP Great hotel
This is a wonderful hotel located about 15 minutes from the downtown area. The front desk staff was super. They provided directions to all the places we wanted to go. They were friendly, knowledgable, and informative. The hotel rooms were great, and breakfast was just fine. We would be happy to stay there again. We were there for two nights. Very easy access to downtown. We did the Hop-on Hop-off tour in the city. It was GREAT!
January 17, 2013
Rated 2.0 out of 5.0 by DeputyDawg One Night Stay
Stayed at this hotel prior to a cruise. Facilities were clean but encountered the following:
- First room heat would not go above 65. Outside temp was around freezing.
- Changed rooms to one that had little water pressure on shower head, one set of towels for 2 people, no floor towel, no shower mat, etc.
- Attendant that checked us in was very pleasant but lacked ability or knowledge to check my member status, and told me that since the room was less than amount I paid I would receive no points, which is not true.
Have no problem staying at ths facility again but recommend training and house keeping measures be reviewed.
January 4, 2013
Rated 3.0 out of 5.0 by Ozzie57 TV/Breakfast
The breakfast bar on this day was not very good. There were no eggs, bread(except biscuits), and no bacon or sausage. There was only package ham links available. The TV was out of order and not working when I got up and did not work up until I checked out. The staff was very polite and courteous.
January 4, 2013
Rated 5.0 out of 5.0 by travel08 great service
I thoroughly enjoyed my stay. The staff was very accomodating to my needs and made me feel at home. I highly recommend this facility.
Special shout out to the front desk staff:
Karayan - manager
December 24, 2012
Rated 4.0 out of 5.0 by Dave55 Staff is excellent
The neighborhood isn't the greatest, but not too bad. There's some type of housing project behind the hotel that looked pretty beat up and there's an abandon eatry in front. But there's also a upscale long term hotel in the same parking lot.. We stayed the week folowing Thanksgiving 2012. The food was the same as any H/I Express-no better or worse. The woman cleaning the tables was a bit overboard about Fox news. With the exception of her, the rest of the staff was THE most friendly and helpful we'd ever encountered at any hotel. The woman working the desk in the afternoon was a standout example.
December 23, 2012
Rated 3.0 out of 5.0 by acdy Dirty Sheets.
When we got ready to go to bed the first night, we had dirty sheets on the bed. It was very late at night, so we pulled the sheets and used the sheet in between the blanket and spread. I told the staff and they said they would correct the problem. the next night the same dirty sheet was on the bed, again it was very late at night, so I told the staff the next morning. The last night we had clean sheets. The coffee pot was not cleaned and we did not get but one washcloth each day of our stay, so I have to go to the front desk to get another washcloth. This is the first time we have problems with our stay at a Holiday Inn.
November 3, 2012
Rated 4.0 out of 5.0 by Rest Breakfast choices
The Holiday Inn Express was confortable and clean. My major gripe is the shortage of healthy breakfast items such as oats, better variety of fruit and whole grain breads.
Also, fitness center needs free weights and better maintenance of the fitness machines.
October 24, 2012
Rated 4.0 out of 5.0 by Arnie Friendly staff
As a whole, we enjoyed our stay. The staff was helpful and the room was clean. We had to ask for bath soap both nights and the third floor ice machine wasn't working but that was our only inconvenience. The bed was very firm.
October 20, 2012
Rated 5.0 out of 5.0 by Mightyty Great Place, Good Times, Great management and Staff
Management and staff were simply off the chain! Housekeeping was accomondating and maintainance was rewarding... I was overwhelmed how management over-extended herself making certain our long stay was always on point. The staff made our stay even greater because, not only did they recognize my wife and I name, they acknowleged my kids! What a fantastic place to stay! By the way, its location was right off the highway and gas, a convient store and donuts for the kids were all in walking distance......... Just a great place to be!
October 6, 2012