Rated 4.1 out of 5 by 64
Rated 5.0 out of 5.0 by Redleg71 Great Experience
three day stay in NOLA was excellent, due in large part to the staff at Holiday East. Jamie, at the front desk, and the Lady that managed the dining room were wonderful. The rooms were clean, comfortable, and safe. Three German tourists had a great vacation!
October 24, 2013
Rated 4.0 out of 5.0 by HolidayWarrior Good Location
Holiday Inn Express East is located right off Highway 10 providing quick excess to New Orleans French Quarter (15 minutes), Airport (25 minutes) and Slidell (20 minutes). We chose this location due to the proximity to tour locations.
Check In: Fast and Accurate
Upgrade: Depends on Availability
IHG Rewards: Acknowledged
Bedding: The new HIE bedding was not available at this location, very firm.
Housekeeping: The staff left dirty washcloths and forgot to leave coffee packets and cups. Front desk was notified.
Water Pressure: Good
Television: HD with plenty of channels
Wi-Fi: Very Fast at 10+ Megs / Solid Connectivity
HVAC: Very good with continuous fan mode
Travel: You will need a vehicle at this location with no nearby eateries.
Pool: Very small outdoor pool / No hot tub
This area is still feeling the effects of Katrina with a nearby damaged hotel ready for demolition (fenced) and multiple vacated boarded up restaurants. Overall however, this HIE has nice curb appeal.
October 17, 2013
Rated 5.0 out of 5.0 by LovinGod Friendly Staff
I don't think I have ever been to a hotel with more friendly staff than here. You truely have a great employee, Jamie. We gained a new friend! The rooms are clean and comfortable along with the rest of the hotel. Keep up the good work.
October 16, 2013
Rated 4.0 out of 5.0 by CoolJ54 Good Service
I arrived early and was greeted very nicely. I asked for an early check in and within moments was granted such. The staff was very kind and their hospitality was great. They had a hot breakfast bar the next morning and the room was comfortable.
October 15, 2013
Rated 3.0 out of 5.0 by Seeyaneworleans Decent for the Price
Aside from the fact we looked out our room window to see an abandoned boarded up hotel across the parking lot the area wasn't that bad. I had never been to New Orleans but needed a decent priced room fairly close to the French Quarter and downtown for a wedding. The room was clean although it smelled like someone had been smoking in it. Our hot water didn't work the 2 nights we were there and we told the staff. It never got fixed (bad timing on everyones part and I don't blame the staff) but they took $30 off our room. The water pressure was pretty sad too, so not even a quick cold shower. The staff was incredibly helpful and nice, the hotel itself was clean and well kept. Its about $30 for a cab to get down town but to not have to pay for parking and getting free breakfast Ill take the cab fair and the hotel. :)
October 11, 2013
Rated 4.0 out of 5.0 by Anonymous9 Comfortable bed
The room had a comfortable bed and average breakfast when comparing to other holiday inns that are similar. Would like to see breakfast items improve at all holiday inn express. Suggest early am made to order breakfast available for an hour just to see if feasible . Otherwise great stay.
October 9, 2013
Rated 2.0 out of 5.0 by Mikel79 Ants in bed
I must have killed about 20 ants, they just kept coming.
September 30, 2013
Rated 5.0 out of 5.0 by Schmeckyp Love this hotel
We always stay here when we visit family in NOLA. The staff was very friendly and amenities great. We used the fitness center and it was very clean.
September 5, 2013
Rated 5.0 out of 5.0 by Chazgee 12 Weeks
I have been staying at this Holiday Inn Express for 12 weeks for work. The desk and food staff are so friendly and I believe genuinely care about my comfort and well being. They work with me with late schedule changes. They all have great personalities and ask about my family and work. Kia, Jess, Jessica, Jamie and Corian are really special people and IHG is lucky to have them.
August 28, 2013
Rated 5.0 out of 5.0 by DanD Great place!
The staff here is top notch! Friendly faces with good attitude! Breakfast was good with normal Holiday Inn options, but breakfast lady was very friendly and smiling. Not in the best area for food choices.the only reason i gave this hotel low Room Comfort and value is because the rooms are smaller than usual and everything was pretty tight and hard to move around in , but were nice with everything in good repair. room was also very clean.
August 24, 2013
Rated 5.0 out of 5.0 by tweetybird122773 Great Hotel
I was pleasantly amazed by the location and cleanliness of this hotel. The rooms were spacious and superbly clean. The staff was very attentive and responded immediately to my needs. I also found the location very convenient and the parking is free.
August 19, 2013
Rated 5.0 out of 5.0 by creamcofy the staff is on point
the staff here does whatever it takes to make your stay more comfortable.
August 12, 2013
Rated 5.0 out of 5.0 by Ken0223 New Orleans
Small pool but warm and no hot tub to relax after traveling all day. It was close to the sites that we wanted to get to like Bourbon Street. I would recommend this as it is easy to get to and many places to eat in the general area.
August 4, 2013
Rated 5.0 out of 5.0 by BWillie Best Customer Service in the City!!
I stayed at this property for an extended period of time taking care of business as well as personal matters. I have never felt more welcome/comfortable at a hotel. The breakfast is great, conveniently located 10 minutes from downtown, management is wonderful, and the staff are like family! Whatever request you may have no matter how ridicilous, they make every possible effort to get it done. Miss them already!
July 30, 2013
Rated 5.0 out of 5.0 by Ladylaeop All needs were met, comfort, service and food.
We knew the hotel would be great by the service at the front desk to the priority care that was extended when checking in. Room, food and staff were great.
July 27, 2013
Rated 4.0 out of 5.0 by Kitty28 Very convenient location!
My husband and I stayed here for three nights while on our honeymoon. The room was clean and we liked that they offered smoking rooms. It was maybe 10 minutes from downtown so that was great too. I really don't have any issues with this property! (The pool was a little small but we didn't use it anyway.)
July 26, 2013
Rated 3.0 out of 5.0 by BareBare610 Water Pressure
The room was neat and clean, but the water pressure for the shower/tub was way too low...recommend increasing water pressure to shower/tub outlets
July 25, 2013
Rated 2.0 out of 5.0 by Umakeit2hard2comment Room was nice, staff friendly, but nothing has been done to this area since Katrina
Until housing in this area is either torn down, fixed up, and inhabited by owners and/or renters, rather than the current mixture, this blighted area is not where one might want to stay. Additionally, except for a few fast food companies (very few), this is not an area for any sort of dining experience, except less than desirable.
The staff was very friendly and amiable to accommodate their guests, but there is a certain fear factor than comes with staying in a place that resembles the "slums" in all directions.
This hotel and the the Comfort Inn next door are absolutely doing their best and are the two brightest stars in this "heaven". I feel certain that once this area is re-furbished and business and residents move back, this hotel property will begin to have very positive comments.
I stayed one night and spent the next four nights at another IHG property.
June 22, 2013
Rated 5.0 out of 5.0 by jujub47 ROOM ARE REAL NICE AND COMFORTABLE
I WOULD RECOMMEND HOLIDAY INN EXPRESS. THE ROOMS ARE NICE AND SUITES ARE EVEN BETTER WITH SPECTACULAR PRICES. THE STAFF WAS PLEASANT AND COURTEOUS.
June 15, 2013
Rated 4.0 out of 5.0 by Kris1 Good Services
I always enjoyed my stay at Holiday Inn Express. The staff and management are doing a great job. Great customer services.
June 13, 2013
Rated 2.0 out of 5.0 by irh11 Middle of Nowhere
I had a very frustrating stay at the HIE. The biggest issue (NOT their fault) is that they are located an hour's bus ride vs. a $40 cab ride away from the French Quarter. Even City Park was a $30 cab ride. And taxi to/from the airport was about $70 - no airport shuttles service this location. Again, location is not their fault but it was very frustrating. Also, most of the businesses nearby seem to be closed - there is a Chinese restaurant if you are in a bind... There are things that the hotel staff could control, however - they were not knowledgeable about the buses that came near the hotel (they knew about one only, but there are others), they were not knowledgeable about City Park/museums/cemetery tours/other activities, and so on. The last evening, the night staff set up a taxi to take us to the airport early the next morning... so we thought, until the morning staff person informed us that she could not do this - and she waited until we came to check out, instead of calling our room to warn us, even though she acknowledged seeing out names and "taxi - 6:30 AM" in the ledger. We also got an erroneous $58+ charge on our credit card, although they did issue a refund without too much hassle. :/
One suggestion I have is to run a sign-up sheet for guests who want to share taxis. This would have been nice.
This was not a great HIE stay.
June 6, 2013
Rated 4.0 out of 5.0 by Patino Great Staff and Service
We spent two nights at Holiday Inn New Orleans East.
I was very pleased with the excellent customer service we received.
Jess and the another young girl who was working at night on Thursday, 30 May; were very helpful.
The lady at the breakfast area does a good job as well.
Thanks again. I will definitely stay there again.
June 5, 2013
Rated 5.0 out of 5.0 by Rotm NoLa 5150 Triathlon
We stayed there prior to the triathlon and the staff was great. They were very helpful in finding a good place to eat and things to do. Plus it was really close to the race start. Great staff!!! Or room was kind of small
June 2, 2013
Rated 4.0 out of 5.0 by amy62 Bama Grli
Staff were so nice . Clean everywhere and would recommend this to any one traveling.Thank you for a enjoyable stay.:)
May 31, 2013
Rated 5.0 out of 5.0 by Davidmmm A Great stay!
I travel often for my company and always stay at IHG hotels. The staff and service here was top notch. The front staff was very friendly, rooms were always clean and the manager went out of his way to greet guests everyday.
This Holiday Inn even offers complimentary appetizers in the evening.( Hogdogs, chips, chili, Meatballs, drinks, wine.) I appreicated this since this part of town doesnt have any sitdown restaurants so I appreciated the quick bite to eat before I took the 20 minutes drive to the French Quarter for dinner.
With the great room rate they offer, I will definitely stay at this Hotel again!
May 23, 2013
Rated 5.0 out of 5.0 by Binkie Hospitality and comfort
Visiting New Orleans and found this property. Enjoyed the stay.
We found the staff professional and welcoming.
May 21, 2013
Rated 5.0 out of 5.0 by Pam49 Great place
Want to say that the staff was had lots of personality and for the evening social, the "Beans and Rice" were out of this world.
Sorry to see the area is not fully back after Katrina but you would not know it from the place or staff.
May 11, 2013
Rated 5.0 out of 5.0 by justmedoc Nice Room very clean
The hotel breakfast was excellent so much variety. If you enjoy a good breakfast this is the place. The staff was very friendly and helpful. Although we drove from Texas we decided to get around to Jazz fest and downtown via taxi which picked us up at the hotel and gave us a card to call them when we were ready to return. Overall, marvelous stay. Even enjoyed the rain forest shower head which was a plus.
May 6, 2013
Rated 4.0 out of 5.0 by birdieguy Typical HI Express great service.
I stay at a LOT of HI Express properties during the year. This one is very typical and pretty consistent with the others I've stayed. Front desk personnel was excellent, Room was comfy and clean. Breakfast was better than average. One item that needs attention however is the faucet on the sink in this room. It's literally ready to fall off in someone's hands.
May 5, 2013
Rated 5.0 out of 5.0 by 1HappyRoadWarrior The staff alone is reason to come back!
I decided to stay at this location because of its convenience to my meeting place...I never expected the service I received.
I really wish I could rate the staff better than excellent...they were phenomenal during my entire two week stay. From the front desk to the breakfast staff to housekeeping, I can't remember where or when I was treated better in a hotel.
My company allows me various options for lodging in the French Quarters but I will definitely come back to this location whenever I am in New Orleans!
April 30, 2013