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Rated 3.9 out of 5 by 205 reviewers.
Rated 5.0 out of 5.0 by no stay quiet and comfortable. good value for the points redeemed, easy access to town. July 26, 2015
Rated 5.0 out of 5.0 by Exceeded My Expectations! Excellent Place! Very classy and clean. Beds are comfortable... Love those pillows!! The rooms were quiet, no noise coming thru the walls. The breakfast selection was awesome and fulfilling and the staff was very nice and helpful. It was the first time I ever stayed at a Holiday Inn Express and they truly exceeded my expectations. I came to Louisiana to meet my Dad that was passing by thru the city from a 2 weeks vacation. After reading the reviews for the hotel he was staying at, I decided I much rather stay somewhere else and, oh boy am I glad I did!! I felt so bad that my Dad decided to stay on that roach motel he had chosen, As for me and my granddaughter, We are glad we stayed at the Holiday Inn, that's for sure!! July 24, 2015
Rated 1.0 out of 5.0 by billing run around I made the reservation on line as a government rate - because I was in New Orleans not on vacation but to perform work for the government (NASA). On checking out, I was not given the government rate. They said they would look into the issue (and sounded positive about changing the bill and told me they would send an email with the new bill). I called back one week later without not hearing from them and was told that I did not check in for the government rate - even though I was asked what government I worked for. So, I will need to pay out of pocket for the difference - and I could have stayed elsewhere at the government rate. I was told that NASA wasn't considered US government and would not do anything about the bill. Government travelers beware of this hotel! Others in my team told me to check out due to the location (crime). I should have listened. July 18, 2015
Rated 5.0 out of 5.0 by Love the staff, The staff was great, check in was easy and fast. Nothing helps more with a long road trip to see bright smiling faces. Besides the pan cakes the breakfast was not good, running eggs and processed meats. The price was expensive for the hotel that is outside of the city. July 15, 2015
Rated 1.0 out of 5.0 by Terrible night's sleep, plus roach in bathroom This was one of my worst hotel experiences ever. When we arrived the room "looked" clean. But when I went to use the restroom, there was a cockroach crawling all over one of the towels. It was really late when we arrived and the other hotels in the area were either fully booked or way out of our budget, so we had no other option but to stay. One of my kids originally opted to sleep on the sofa bed, but it was completely unusable. The spring system was completely shot and there was no way to lie down on or use the bed. The couch itself would sink to the floor when sat on. The two queen beds in the room were some of the hardest mattresses I've ever tried to sleep on. I generally don't have a problem with a firm mattress, but these were beyond firm. We all tossed and turned all night trying to get comfortable and got very little sleep. The A/C in the room was useless. The room would either be way too hot or really really cold for the minute or so that it would actually be blowing air. We were very disappointed with our stay since we have stayed at many Holiday Inn Express hotels in the past. We will not stay at this one again, nor will we recommend it to anyone. July 14, 2015
Rated 5.0 out of 5.0 by Clean rooms I really enjoyed my stay and felt very comfortable in the rooms because of the cleanliness. The entire staff was very friendly July 9, 2015
Rated 3.0 out of 5.0 by Good Location for a Good Night's Rest I made reservations in January for my July stay and made one modification in June. I arrived almost 6 months later from my January reservation to discover that not only was my reservation cancelled, but that no one ever notified me about it. I was told that they ran my card in January and when it declined, the reservation was cancelled, despite my never seeing a charge attempt in my bank account and my ability to modify my stay in June although they said it was cancelled in January. I even provided a print out of my June confirmation to prove that it was not cancelled according to the document, but in the system it was. I was left with the only option of a single king suite, that the manager was willing to provide me at my original rate, which I am grateful for, but the fact that I reserved something and six months later I find out on check in day that this happened really damped my experience. I have stayed at Holiday Inn Expresses in several locations and I have never had my card charged until the day of my arrival so I am naturally suspicious of that not being the case in New Orleans. Despite that huge incident, the location was nice, but the environment beyond the grounds is not really scenic. The neighborhood didn't have much to offer and your best bet is to just take the highway and enjoy the rest of what the city has to offer. The room was spacious, the bed was a little too firm for my taste, but fair, and I was overall pleased with the room. To be fair, the room was used for nothing more, but for a place to sleep after returning from the Essence Festival. My word of advice, read your fine print and stay on top of the staff when it comes to your reservation in case you find yourself in my situation. Happy travels. July 8, 2015
Rated 5.0 out of 5.0 by Comfortable bed and good service Slept great. Did not notice outside distractions/noise. June 29, 2015
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