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Rated 4.0 out of 5 by 111 reviewers.
Rated 4.0 out of 5.0 by New Orleans visit Everything was great. This hotel is much better than one in Tampa. Should provide e shuttle service to downtown New Orleans March 10, 2014
Rated 1.0 out of 5.0 by Avoid at all costs! I guess I should have expected the level of service and comfort I received when I pulled up to the hotel and there was a New Orleans Police car out front. This has to be the worst HIE hotel I've stayed in. Aside from the Police out front, the front desk staff was too busy flirting with someone to recognize that a customer walked in. I had to stand there holding my bags for about a minute before she realized I was there to check-in. I made my reservation on-line and they had no information about my reservation at all. I wasn't even in their computer even though I received an email conformation and could pull up my reservation through the IHG app on my iPhone. The walk to the room was a slight indication of the level of housekeeping in the hotel. The carpets in the hall were were stained and dirty, there was trash left in the elevator and on the tables throughout the hotel. There was a spotlight pointed directly at my window so it was as bright as day in the room all night. The furniture in the room was stained and dirty as was the carpet. The TV only got 3 channels, the other 15 had the same info-mercials playing in a loop. The internet would only stay connected for about 10 minutes at a time before dropping you. And to top it all off, there was either a nightclub near by or the neighborhood next-door was hosting a rather loud party because my room was shaking from the bass out of their stereo. The next time I'm forced to go to New Orleans, I will gladly drive 30 miles out of town to find another hotel. This one is on my "MUST AVOID" list! March 10, 2014
Rated 1.0 out of 5.0 by Stay away!!!! This hotel is 30 min away from the airport and cost me $100 for a family cab ride. When we got there they had 2 twin beds for 5 of us and told me someone would have to sleep on the floor. This was after I called the day before confirming our stay and room. It was dirty, the staff is rude and the area is dangerous!! Stay at your own risk!!! March 2, 2014
Rated 5.0 out of 5.0 by Training If you need a training area, I would really recommend this hotel. We have stayed in many of the Express hotels, but his one has been our best experience. Great employees top to bottom, friendly and courteous. February 24, 2014
Rated 5.0 out of 5.0 by Great General Manager This location deserves a "10" but "5" is as high as it will let me rank it. Front Desk personnel helped me with a 2nd reservation and recommended an outstanding local mom & pop restaurant real close by. Hotel is easy to get to far enough away from highways to be very quiet. January 21, 2014
Rated 5.0 out of 5.0 by Great Location This is a great place and a great price. Right off the interstate and easy access to get down to Bourbon St. Very clean nice rooms and the staff is awesome. We had a great time and will use this hotel again January 6, 2014
Rated 5.0 out of 5.0 by New Year's Stay at Holiday Inn Express The most noteworthy part of the room and accommodations was the housekeeping. We traveled with a family of four that included a 21 month old and the housekeeping staff were incredible in maintaining a spotless and clean room for us. In fact, I made it a point to thank the housekeeping staff at the end of our stay for their great efforts. The front desk staff was kind but not very knowledgeable when asked about recommendations of the local area outside of the French Quarter. This is a very minor point. Breakfast in the morning was great for our family and the staff in the eating area was very hospitable. Located ten minutes from the French Quarter was very convenient and allowed for stress free commutes each day. Without reservation, I recommend this place for families that are traveling on a budget! January 5, 2014
Rated 4.0 out of 5.0 by Very nice accommodations We had an executive suite with a pullout couch and two nice televisions. Great for a small family. It was pretty tight due to the amount of furniture in the room. But we were only there to sleep and refresh ourselves, so it was great for the price. January 2, 2014
Rated 2.0 out of 5.0 by Really disappointed In summary: -noisy first floor (air cond.. engines (outside) are too close to the windows.. Room 101 has three of them). -there is an abandoned hotel in the back where I actually saw people drinking.. and who knows what else.. The back first floor and actually the parking lot has not enough security against that people. -the gym is too crowded with equipment that needs maintenance, TV screen broken. -we left my kids pillows in the room ( mom and dad mistake) , I called after asking for support..They just said.. we will call you later (arguing that the person with the key was not there.. three different days at different times???), but never called back; I called 7 times until was transferred to the manager ( Cory something...) We asked any information to locate my kids pillows.. and he made it again.. never called back. We are really disappointed with the house keeping, lost and found system as well as the costumer service including Cory. We believe Cory had a bad day because he said.. we'll check it later and call you back.. and then hang up when I was actually still on the phone.. nothing good. We do not understand how hard is to open the lost and found room, search the items; if not there, ask the lady on that shift what happened with the pillows and the most important thing... CALL BACK, inform the result to your costumer (thing that never happened). December 31, 2013
Rated 4.0 out of 5.0 by Friendly staff, great breakfast. Excellent hotel to experience New Orleans if you are a family of 5. Within the hotel,you have everything you need. You do need a car as not real closely located to attractions when sightseeing. Friendly staff and good clean beds. December 17, 2013
Rated 5.0 out of 5.0 by Very enjoyable stay The service we received could not have been better. The staff were very helpful in every way, very professional and very friendly. The complimentary breakfast and the evening snack were wonderful. The best free breakfast I have ever had in a hotel. For the service, the price we paid was extremely reasonable. The hotel was very quiet and the beds very comfortable. Getting a good night's sleep was easy. This was our first visit to this hotel, but we hope to stay again our next visit to New Orleans. Thank you for a wonderful visit. December 9, 2013
Rated 3.0 out of 5.0 by Average place, Average Stay, Uncomfortable Location Though the Holiday Inn Express in this location is fairly new, it's location is next to an abandoned hotel in "post Katrina" condition where we unfortunately and sadly viewed a homeless person entering for the night. Also, the housekeeping staff in their zealousness to clean our room in the morning used the key pass to get in while we were still in bed from a great night in the French Quarter at the Saenger Theater. With a quick knock and swipe of the card they were coming in. Good thing we had that security latch over the door. Lastly, the area lacks places to eat. Most are still abandon from Katrina. It's still a good place to stay in a pinch for sleep and comfort for a decent price. Hopefully, the area will continue to recover and this will became a wonderful location to stay. November 27, 2013
Rated 5.0 out of 5.0 by Anniversay Weekend made Spectacular Was very impressed with this property and the staff and services received at the this hotel. Everyone was very friendly and accomodating. This was our first time in NOLA so staff assissted with directions recommended eateries and more. They even topped our anniversary night off with a special romantic surprise gift for us. I could go on and on about the wonder service we had while visiting this hotel. Will def be back!!! November 19, 2013
Rated 4.0 out of 5.0 by Very Clean Hotel was very clean and room was cozy. The staff was extremely helpful and polite! I would surely stay there again! November 13, 2013
Rated 4.0 out of 5.0 by A diamond in the rough! First and foremost, the front desk attendants on all 3 shifts I interacted with were amazing! They were friendly, helpful, and a true asset to this location. The room including the bathroom were clean, and the linens were spotless. The room was in good repair with everything working properly and only a couple minor items that didn't affect my stay (i.e. small crack in the sink that didn't leak, and a shower curtain that was too short to stay in the tub that didn't really matter because the shower head was the typical Holiday Inn version that was perfectly directional#. Even though the neighborhood is getting a bit run down with many vacant businesses, there are some top notch seafood restaurants within a 5-15 min. drive and near some of the corporate spots such as NASA Michoud #15 min.# and downtown #20 min.). November 6, 2013
Rated 2.0 out of 5.0 by Fix HIE Bullard St New Orleans I dont typically write reviews but this place compelled me to do so. I am a gold member and stay with Holiday Inn express exclusively and let me start with the disclaimer that this result is not typical. First off the rooms are nasty. Probably mostly because of the area being close to NO and being used and abused but they are what they are. Stains on everything, shotty patchwork repairs, furniture and fixtures damaged or not working and my two pet peeves which are other peoples body hairs kept seeming to show up wherever I went in the room and a nasty bathroom. Stayed two nights and after the first night i woke that morning to shower and there was no hot water pressure. I had to be in a wedding in a couple hours and couldnt shower. I called the front desk to ask for another room and she said they were booked up and couldnt move me to another room but she would have maintenance come up to fix it, which he promptly did but an hour later it still wasnt fixed. I called the front desk again and told her the situation and she was kind enough to move me to another room thank goodness. Room two was generally worn out as the first one was but the shower did work, so i got to shower. I came back that night late after the wedding reception and noticed the room was hot, so i tried to turn the AC on and it was broken.... lovely. Luckily i had a fan i carry with me for work in my car. I passed by the front desk on the way down to report the broken AC and the receptionist was kind enough to add some points to my membership for the inconveniences which offered some solace to what was a regrettable experience as far as Holiday Inn Express is concerned. October 30, 2013
Rated 5.0 out of 5.0 by New Orleans Trip We stayed here for two nights on our first trip to New Orleans. The hotel is right off I-10 on the far east end of New Orleans in a decent neighborhood. It was just far enough from the highway that I could not hear ANY road noise, that's great! I would have no problem with staying here again should I ever be in the area again. Two quick comments - the shower curtain was either too short or hung too high - it barely fit down in the tub as you showered. I could see on the corner of the door that it was showing water damage from the curtain touching it. I stayed in several Holiday Inn Express Hotels on this trip and this was common in all but one of them. The other being the pillows on the king size bed, they are tiny little square pillows about half the size of a normal one - too small! They "look" nice on the bed when you first walk in but actually using them was almost silly. Thanks! October 25, 2013
Rated 5.0 out of 5.0 by Great Experience three day stay in NOLA was excellent, due in large part to the staff at Holiday East. Jamie, at the front desk, and the Lady that managed the dining room were wonderful. The rooms were clean, comfortable, and safe. Three German tourists had a great vacation! October 24, 2013
Rated 4.0 out of 5.0 by Good Location Holiday Inn Express East is located right off Highway 10 providing quick excess to New Orleans French Quarter (15 minutes), Airport (25 minutes) and Slidell (20 minutes). We chose this location due to the proximity to tour locations. Check In: Fast and Accurate Upgrade: Depends on Availability IHG Rewards: Acknowledged Bedding: The new HIE bedding was not available at this location, very firm. Housekeeping: The staff left dirty washcloths and forgot to leave coffee packets and cups. Front desk was notified. Water Pressure: Good Television: HD with plenty of channels Wi-Fi: Very Fast at 10+ Megs / Solid Connectivity HVAC: Very good with continuous fan mode Travel: You will need a vehicle at this location with no nearby eateries. Pool: Very small outdoor pool / No hot tub This area is still feeling the effects of Katrina with a nearby damaged hotel ready for demolition (fenced) and multiple vacated boarded up restaurants. Overall however, this HIE has nice curb appeal. Safe Travels! October 17, 2013
Rated 5.0 out of 5.0 by Friendly Staff I don't think I have ever been to a hotel with more friendly staff than here. You truely have a great employee, Jamie. We gained a new friend! The rooms are clean and comfortable along with the rest of the hotel. Keep up the good work. October 16, 2013
Rated 4.0 out of 5.0 by Good Service I arrived early and was greeted very nicely. I asked for an early check in and within moments was granted such. The staff was very kind and their hospitality was great. They had a hot breakfast bar the next morning and the room was comfortable. October 15, 2013
Rated 3.0 out of 5.0 by Decent for the Price Aside from the fact we looked out our room window to see an abandoned boarded up hotel across the parking lot the area wasn't that bad. I had never been to New Orleans but needed a decent priced room fairly close to the French Quarter and downtown for a wedding. The room was clean although it smelled like someone had been smoking in it. Our hot water didn't work the 2 nights we were there and we told the staff. It never got fixed (bad timing on everyones part and I don't blame the staff) but they took $30 off our room. The water pressure was pretty sad too, so not even a quick cold shower. The staff was incredibly helpful and nice, the hotel itself was clean and well kept. Its about $30 for a cab to get down town but to not have to pay for parking and getting free breakfast Ill take the cab fair and the hotel. :) October 11, 2013
Rated 4.0 out of 5.0 by Comfortable bed The room had a comfortable bed and average breakfast when comparing to other holiday inns that are similar. Would like to see breakfast items improve at all holiday inn express. Suggest early am made to order breakfast available for an hour just to see if feasible . Otherwise great stay. October 9, 2013
Rated 2.0 out of 5.0 by Ants in bed I must have killed about 20 ants, they just kept coming. September 30, 2013
Rated 5.0 out of 5.0 by Love this hotel We always stay here when we visit family in NOLA. The staff was very friendly and amenities great. We used the fitness center and it was very clean. September 5, 2013
Rated 5.0 out of 5.0 by 12 Weeks I have been staying at this Holiday Inn Express for 12 weeks for work. The desk and food staff are so friendly and I believe genuinely care about my comfort and well being. They work with me with late schedule changes. They all have great personalities and ask about my family and work. Kia, Jess, Jessica, Jamie and Corian are really special people and IHG is lucky to have them. August 28, 2013
Rated 5.0 out of 5.0 by Great place! The staff here is top notch! Friendly faces with good attitude! Breakfast was good with normal Holiday Inn options, but breakfast lady was very friendly and smiling. Not in the best area for food choices.the only reason i gave this hotel low Room Comfort and value is because the rooms are smaller than usual and everything was pretty tight and hard to move around in , but were nice with everything in good repair. room was also very clean. August 24, 2013
Rated 5.0 out of 5.0 by Great Hotel I was pleasantly amazed by the location and cleanliness of this hotel. The rooms were spacious and superbly clean. The staff was very attentive and responded immediately to my needs. I also found the location very convenient and the parking is free. August 19, 2013
Rated 5.0 out of 5.0 by the staff is on point the staff here does whatever it takes to make your stay more comfortable. August 12, 2013
Rated 5.0 out of 5.0 by New Orleans Small pool but warm and no hot tub to relax after traveling all day. It was close to the sites that we wanted to get to like Bourbon Street. I would recommend this as it is easy to get to and many places to eat in the general area. August 4, 2013
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