Rated 4.3 out of 5 by 66
Rated 2.0 out of 5.0 by traveler5036 Room not ready
We arrived at 3:30 and were told we could go in our room, but there were no towels and pillow cases because all the rooms had checked out in one day and the laundry wasn't done and the maids couldn't get done. At 6:30 I asked if we could get towels because it looked as though the maids had left the floor. The female staff member was rude and told me "ma'am, we had 87 rooms check out and only have 5 maids." The male staff member seemed very weird and must have called my husband "my man" 10 times. We finally received towels and pillow cases at 7pm by a very nice young maid (the only good experience in this motel).
If 5 maids is not enough to keep up, hire some more! 87 rooms means over $9000 taken in per day!!!!! Train your desk staff not to be rude.
February 23, 2014
Rated 5.0 out of 5.0 by DerbyTop Good Location for a Good Price
Great staff. Clean rooms. Great location. My only qualm was a few outlets in my room did not work.
February 12, 2014
Rated 5.0 out of 5.0 by Lilydubbb Staff Exceeded Expectations
The staff at this hotel was phenomenal! The good morning smiles from Katy, the afternoon 'hello' and 'how was your day' from Lauren and Darcey, and even the night audit staff Lindsey saying 'sleep well' really made this place exceptional. The staff was trained well and really made me feel like I was welcomed and valued. The staff alone stand out above the rest here in the area. I will return to this location again and again because of your staff.
February 1, 2014
Rated 2.0 out of 5.0 by Jav52 Stained green blanket and bugs
The green blanket at the foot of the bed had stains and there were bugs in our room. I will never stay there again
January 24, 2014
Rated 5.0 out of 5.0 by jdtlong Great place to stay
I had a wonderful stay at this location. I was there on business from 1/19/14 thru 1/22/14 and everyone on your staff was very friendly and helpful. I would like to say that Darby was the young lady that checked us in and she was so helpful and very sweet. She was very helpful in giving us tips on places to eat as well. The breakfast was really good and the hotel was spotless. Great job to the crew in Opelika, AL.
January 23, 2014
Rated 5.0 out of 5.0 by CGS7952 An Excellent Hotel Property
This very new Holiday Inn Express was well-outfitted with spacious, business-friendly rooms and comfortable beds. The rooms were quiet and exquisitely clean and none were a far walk from either a stairway or the elevator. The breakfast served was full-course and far more than you could ever eat--and it was tasty! I loved the buttery yeast biscuits, which I feel certain were fresh.
The staff was wonderful and friendly, and had a lot of good suggestions for places to eat. They also helped with directions, and even left my reservation open in case I had to return for another night (which I did, and with no hassle or increase in price). They even made sure my room had a freezer for my blue ice. The grounds were lovely.
The only con was that the access road and entrance to the hotel are poorly-lit and thus the facility was difficult to find, and once found, it was hard to figure out how to get over to it from the main highway. I arrived at night, so this was important.
I would stay here again. Thanks, Holiday Inn.
January 14, 2014
Rated 5.0 out of 5.0 by NautiJack13 1st Auburn Visit
I stay at IHG properties often and find them to be a solid choice. This property was a bit above the rest. Very good staff and great room.
January 10, 2014
Rated 5.0 out of 5.0 by asg1 Pet Friendly
We spent one night there while visiting family over the holiday. We had our small dog with us and really appreciated the pet friendly environment. Our first floor room provided easy access for walking the dog. The staff was friendly and helpful. We would stay there again.
January 6, 2014