Rated 4.4 out of 5 by 215
Rated 4.0 out of 5.0 by not interested not today Mr
Many stays and this is the first time we had a dirty room. Bathroom was not clean at all. Made us consider what else might not be clean.
June 28, 2015
Rated 1.0 out of 5.0 by Swim Mom8 Rude and unhelpful staff
Our swim team visited this hotel for a meet. The front desk staff was unfriendly during the course of our stay, and on one weekend night the employee was clearly sick and should not have been at work. Another front desk employee on a different night told some of the swimmers who requested a roll away that they did not need one.
On each morning of a 3 night stay, the tables in the breakfast area were not cleaned and the food was infrequently replenished. Also, the bananas were not rotated as one day they were green and the next they were overly ripe - indicating that the other food items may not have been rotated properly.
Finally, we requested a late checkout on Sunday morning. We were denied even though it is highly unlikely that the hotel was fully booked on a Sunday night - considering that the weekend swim meet and basketball tournament, which filled the hotel, ended on Sunday. Our keys were disabled prior to the 11am checkout time. The custodial staff knocked on the door shortly after checkout time, and when I told her that we were vacating within minutes she glared at me rudely and walked away. Shortly thereafter, the front desk called and threatened to charge us for another night if we did not vacate the room. Subsequently, the front desk manager came up to knock on some of the swimmers' doors asking them to vacate and threatened them with another night's charge. Even if the hotel was full on Sunday night in Auburn, AL #highly unlikely# check in time is 3pm - 4 hours after we were harassed.
June 28, 2015
Rated 4.0 out of 5.0 by hclarke Easy access to AU
The hotel was an easy commute to AU. The beds were extremely comfortable and our stay was very nice. I would recommend this hotel to others and stay here again myself!
June 27, 2015
Rated 5.0 out of 5.0 by Clee7777 Great
Great, Came in for business, checked in late. Friendly staff. Great breakfast. Effortless check out
June 27, 2015
Rated 5.0 out of 5.0 by Transam350 New building in an upcoming area
The hotel was gorgeous and the area is new and upcoming. There are many local amenities like Starbucks and new grocery stores and restaurants nearby. The hotel staff was helpful and friendly. The price was outstanding for a two queen room.
Best part, the room is clean and free of bed bugs. Awesome!
Thanks Rachel! She was the hotel staff member who went out of her way to help me and my two little children.
June 26, 2015
Rated 5.0 out of 5.0 by JIMMYJOESR WHAT A HOTEL
THIS HOTEL IS GREAT. CLEAN, QUIET AND COMFORTABLE. WE STAYED, I BELIEVE, FOUR NIGHTS AND ENJOYED EVERYONE OF THEM. STAFF ARE WONDERFULL. HAVE YOU EVER STAYED AT A NOTEL AND YOU DIDN'T FEEL CLEAN, WELL YOU DON'T FEEL LIKE THAT AT THIS HOTEL. TO ME, A SIGN OF A GOOD/CLEAN HOTEL, IS THAT YOU FEEL LIKE YOU ARE AT HOME, WELL, THAT'S THE WAY YOU FEEL AT THIS HOTEL. THANK ALL OF YOU SO MUCH FOR MAKING OUR STAY THERE A GREAT ONE.
June 21, 2015
Rated 5.0 out of 5.0 by Dale 61 A wonderful hotel
This was on of the best HI EXpress that we have stayed in.
June 18, 2015
Rated 5.0 out of 5.0 by pk2015 Great front desk staff
Very friendly front desk staff at check-in and check-out!
Great location and clean comfy room!
June 16, 2015