Rated 4.4 out of 5 by 216
Rated 5.0 out of 5.0 by Lt Governor Great Staff
The Staff made the difference, friendly and interactive with the customers, Manager's reception was a nice touch. Finally, Priority Club keeps bringing me back.
July 1, 2015
Rated 4.0 out of 5.0 by not interested not today Mr
Many stays and this is the first time we had a dirty room. Bathroom was not clean at all. Made us consider what else might not be clean.
June 28, 2015
Rated 1.0 out of 5.0 by Swim Mom8 Rude and unhelpful staff
Our swim team visited this hotel for a meet. The front desk staff was unfriendly during the course of our stay, and on one weekend night the employee was clearly sick and should not have been at work. Another front desk employee on a different night told some of the swimmers who requested a roll away that they did not need one.
On each morning of a 3 night stay, the tables in the breakfast area were not cleaned and the food was infrequently replenished. Also, the bananas were not rotated as one day they were green and the next they were overly ripe - indicating that the other food items may not have been rotated properly.
Finally, we requested a late checkout on Sunday morning. We were denied even though it is highly unlikely that the hotel was fully booked on a Sunday night - considering that the weekend swim meet and basketball tournament, which filled the hotel, ended on Sunday. Our keys were disabled prior to the 11am checkout time. The custodial staff knocked on the door shortly after checkout time, and when I told her that we were vacating within minutes she glared at me rudely and walked away. Shortly thereafter, the front desk called and threatened to charge us for another night if we did not vacate the room. Subsequently, the front desk manager came up to knock on some of the swimmers' doors asking them to vacate and threatened them with another night's charge. Even if the hotel was full on Sunday night in Auburn, AL #highly unlikely# check in time is 3pm - 4 hours after we were harassed.
June 28, 2015