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Rated 4.2 out of 5 by 231 reviewers.
Rated 4.0 out of 5.0 by super hotel great hotel clean , new, upscale great location yoo bad i was only there 1 night July 22, 2013
Rated 1.0 out of 5.0 by Great location and great customer service We stayed for 10 days at the Holiday Inn express at international Drive and the service exceeded our expectations. The room was always clean and ready for us to enjoy. The front desk people always went the extra mile to meet our needs. The complimentary breakfast was one of the best i've experienced. The hotel staff would always greet you with a smile and took the time to ask us about our day. I highly recommend staying at this hotel. July 18, 2013
Rated 5.0 out of 5.0 by Beautiful Hotel, Awesome staff by far, my best experience yet. the hotel is beautiful, the staff really cares about the guests. 10 out 10 July 18, 2013
Rated 2.0 out of 5.0 by About what you would expect Location is close to the parks, Breakfast average. Room was nice. But and here it the BUT. Called Holiday Inn and spend 45 minutes on the phone tracking down a room with a seperate living room and two queen beds. Finally got this location through them . Got to the room late because we were at the park all day and sure enough 1 king bed not two queen beds. We had our bags in the room and were to tired to make a change at that point. Such a simple requst, such a simple request. Mentioned it to the front desk in the morning and it was not big deal to him. Not sweat off his back. I guess that's because he didn't have to sleep on sofa couch that had only 3 inches of mattress. Oh and an annoying side note. After reserving the room they patch me through to a telemarketer trying to sell me deals to NC and a couple of other locations I wasn't interested in. WOW., WOW. July 18, 2013
Rated 5.0 out of 5.0 by Excellent I brought the family here for vocation and we had the most wonderful time. the staff and everyone we came in contact with was just so helpful and made our stay most enjoyable. We had a few problems with noise and running down the halls, but the staff handled it with perfection. I would definitely recommend this hotel for your stay. The rooms our so clean, the breakfast area is always well stocked, and the general manager is always so polite and helpful, and is the center point of the reason why this hotel I would in my eyes recommend as one of the best hotels I have been at for a long time. So next time you are in Orlando just don't take my word for it, see for yourself why this hotel stand out from all the rest. From: Joe of Cleveland Ohio Room 610 July 17, 2013
Rated 5.0 out of 5.0 by Love it Good location between Universal Studio and Magic Kingdom. Sufficient fast food restaurant within walking distance. July 13, 2013
Rated 4.0 out of 5.0 by Bed and room was very confortable!! The plumbing in bathroom was very bad. Ask for the supervisor none was working on sunday. Toilet took long to flush. However, the breakfast was awesome!!!!! As well as the couch. July 12, 2013
Rated 4.0 out of 5.0 by Enjoyable stay We enjoyed our stay at this hotel. The staff was friendly, the rooms were clean and the breakfast was very good. Our only complaint was the elevators were very slow. We usually took the steps, but for some senior citizens this could be a bigger issue. If you get the elevator situation corrected, I would give you 5 stars. July 7, 2013
Rated 4.0 out of 5.0 by Spacious rooms and comfortable beds Stayed in June 13 for 1 week rooms are good and spacious and comfortable beds. Had a quiet room at front of hotel.Breakfast is basic but good. Would have liked Bar and Dining option but now know the Holiday Inn Express do not offer this. Hotel well located and free shuttle to parks is good. July 4, 2013
Rated 5.0 out of 5.0 by Great room at a great price Room was fantastic across the board. Great rate, especially with proximity to OC Convention Center. July 3, 2013
Rated 3.0 out of 5.0 by Hariprasad Holla Positives : In a clean and calm location and one can have a peaceful stay. Negatives : Poor wifi connectivity, Same/repeated breakfast menu, Bed cloth wasn't changed for one long week. July 3, 2013
Rated 1.0 out of 5.0 by We were robbed Before our arrival, we contacted the hotel about sending packages, and I was informed that they could be sent and would be stored by the hotel even if they arrived before my check-in (but a fee per package would be charged). After the check-in, I requested the packages, and surprisingly, two of them were open (one with the shape of a notebook, and another WITH a notebook), but the one containing the notebook was empty. Only the EMPTY BOX was delivered to me. The hotel did not take any responsibility for what happened, because the packages are stored in a room that anyone has free access and there is no monitoring of any kind. We had to call the police and lose a whole day of our very short vacations with this problem (not to mention the value of the notebook). Oh, and after all , I still had to pay for the storage service of my stolen notebook! What kind of service is that? I contacted the customer care, but they basically said "sorry". So be careful, none of your belongings are secure there, as they said "we can't be held responsible, we just store your things....". June 18, 2013
Rated 2.0 out of 5.0 by Change the mattresses! Stayed in a double queen bed room and the mattresses were so old that it felt like you were falling into a bowl in the middle of the bed. ...Shows property not investing in guest comfort. Also, when toilet flushed, the lever would get stuck in the bottom position, thus water would continue flowing into the tank until one "jiggled" the lever. Very annoying as this caused an argument when I had to get up in the middle of the night after my daughter used the toilet. Only two elevators for size of property and very slow. I'm a Priority Club Platinum member and was not recognized as such upon check-in, never received any complimentary waters/snacks, or room upgrade as I had requested. Upon check-out, I was asked how my stay was and I said "OK." Front desk staff did not care to ask further why it was only just OK. Definitely wonder why this is an IHG member property? ...Did not meet my level of expectations. June 17, 2013
Rated 5.0 out of 5.0 by Excellent location and outstanding service As a business traveler staying over a weekend I especially appreciated being able to combine business with pleasure at this particularly well located and appointed hotel. With a wide variety of restaurants and attractions within walking distance I could play the tourist, while the wide range of business services ensured by work remained up to date. Mary, the General Manager, deserves special commendation for going out of her way to see that the specific business services I needed were provided by the hotel when I fully expected to have to find a specialist business store. June 16, 2013
Rated 5.0 out of 5.0 FABULOUS! My daughter and I were in Orlando for an annual hair show. I booked this Holiday Inn as a last resort, at the last minute, due to difficulty at another hotel. Upon arrival, we were greeting warmly by the front desk gentleman and the wonderful service only continued from there. This has got to be one of the nicest, cleanest Holiday Inn Expresses we have ever stayed in!!! I highly recommend it to everyone. June 9, 2013
Rated 5.0 out of 5.0 by Great value Clean rooms, great breakfast, very friendly front desk staff. Great location. Overall great value! June 8, 2013
Rated 4.0 out of 5.0 by Great room and service The room was great, with the sofa , it gave you extra space to relax. The staff were friendly and helpful. We were able to store the extra suitcases at the hotel, while we were on our cruise. The pool are was nice and clean. It made our stay really enjoyable. June 2, 2013
Rated 5.0 out of 5.0 by exelent room any time when I have to travel to Orlando I try to stay on this hotel because the location is very convenient May 22, 2013
Rated 3.0 out of 5.0 by Very poor WiFi Very poor in room WiFi. Staff was not helpful, they did not help resolve the WiFi issue. Stayed at this hotel twice and had the same problem. If WiFi is not significant for you then it is a great place to stay. I changed the hotel due to WiFi issues. May 22, 2013
Rated 4.0 out of 5.0 by Great Location My overall stay was good. The cons of the stay would be the uncomfortablity of the pull out chair and the that fact that the room had only one television although it is considered suite. I wasn't satisfied with the outdoors pool either. May 21, 2013
Rated 5.0 out of 5.0 by Great Hotel with Great Value The room was large (suite), very clean and just about perfect. Although its located right in the heart of Orlando (near Universal and other parks), it was very quiet and I was able to relax. I had a really horrible day of delayed flights, etc etc... so when I got to the hotel I was very tired and cranky. But the hotel staff gave me the key to my room is less than a couple of minutes and I was done! So happy and so grateful for the quick service after a long day. Rooms look very new and fresh. I would definitely go back here if I'm anywhere near Orlando. May 20, 2013
Rated 4.0 out of 5.0 by What a great place! I travel a lot and I always stay here if at all possible. The management "cares" and it shows. The entire staff is professionally pleasant, striving to be certain their guests have the best possible experience and it's much appreciated. May 8, 2013
Rated 5.0 out of 5.0 by Excellent Stay! Went there with my parents and they loved the suite and the accommodations. I would stay there again without a doubt! May 2, 2013
Rated 5.0 out of 5.0 by A Hidden Gem off the beaten path This is just off of International Drive, close to everything yet at the same time off of the crowd. The front desk person is a pleasure to deal with. The hotel endeavors to keep everyone happy. My only gripe was the printer for the business computers would not accept a print job. I have stayed here before and it is my choice for the area. April 30, 2013
Rated 5.0 out of 5.0 by good customer service no hassle at check in, rooms were clean when we arrived. and are cleaned daily. polite daytime staff and also cleaning staff. April 16, 2013
Rated 5.0 out of 5.0 by Holiday Inn Express - Very Nice While getting out to the main street ( International Drive ) was scary it was worth the stay at this hotel location. I've stayed at a number of HIE and so far I have been very satisified with $$$ and value. The standard room is more than what I expected with the half refrigerator, microwave, and coffee maker. Yes, most would say those are usual accessories but the quality of the appliances kept up to date make the difference. Who wants to come back to a room after a long day wanting coffee/tea and the coffee maker doesn't work? The room atmosphere is great as the hotel itself as well as the rooms have been updated. The breakfast is more than enough and the staff is friendly and pleasant. They keep the breakfast area well maintained and *clean*! The wifi was a little *skippy* as I lost connection to my iPhone and iPad a few times. Overall without the wifi and the main attraction being the comfort of the room and availability of breakfast before getting out to a long vacation day, this hotel was well worth the $$$. April 13, 2013
Rated 5.0 out of 5.0 by great service and clean rooms The staff was very nice, especially Eilisha (front desk) and the brazilian lady working the breakfast. They were exceptionally helpful, friendly and courteous! Also, the rooms were very comfortable and clean. I would definately stay here again with my family. April 12, 2013
Rated 5.0 out of 5.0 Comforable Close to Attractions Front desk, fast friendly recognized priority club membership. Helpful on restaurant recommendation. Room was as expected clean and up to date, the best surprise no surprise. Breakfast, was hot and fresh, the area was well stocked and kept clean. Hotel location sets back off International Blvd. but close enough to walk to many restaurants and attractions. Pros Proximity to parks, Front desk friendly efficient and helpful. Recognized priority club membership, breakfast, free high speed wifi Cons Late check out for platinum members only 12:30. April 12, 2013
Rated 3.0 out of 5.0 by Acceptable This is an OK hotel. rooms were clean. the breakfast is very average and busy so they are often out of items and I waited for more to be brought out, like milk. the outdoor swimming pool is absolutely freezing, even though our temps were always in the 70s and 80s. it is located at a little noisier part of international drive. We chose this hotel for its location and because we didn't want to spend a lot on a room, thinking that we would be gone a lot. I am glad that we were busy most of the time because even my kids, who will swim in anything, were too cold in the pool. for 4 nights we barely used the elevator. it was excruciatingly slow and the stairs were the only option. thank goodness we were only on the 3rd floor and could do that. sometimes they were down to one elevator. not sure if repairs or being used by staff. In general, an OK stay, but I have stayed in better holiday inn expresses. April 11, 2013
Rated 5.0 out of 5.0 by Best in Orlando! An excellent hotel, Robert, at the front desk was great, from the time I got there, till the end of the 6 days! After reading all the other hotels in the areas review, it was pretty much a shot in the dark, on which one to pick. Fortunately I picked the correct one. Very clean and maintained at a high standard. Great location to all attractions! April 10, 2013
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