Rated 4.2 out of 5 by 217
Rated 5.0 out of 5.0 by Arni_Ab Pleasant experience in my first Californian visit
I am very pleased with the overall experience in Holiday Inn Express Palm Desert. I chose the property as it is close vicinity to IndianWells Tennis Garden. Breakfast was always warm and delicious and the microwave oven and coffee maker in the room was convenient for me too. Room was spacious and bed was comfy. I spoke the hotel manager Mr Luis V thanking him and staff for my pleasant stay. I would recommend this property as it is also close to supermarket and eateries. Staff were all friendly and helpful. Thank you very much.
March 28, 2015
Rated 5.0 out of 5.0 by CathyW3 Hope to return here next year!
We were so happy to be able to secure a room at the Palm Desert Holiday Inn for our return visit. It was our second time attending the tennis open at Indian Wells and we sure enjoyed catching the free shuttle bus out front to the tournament. Very hospitable manager and staff. Very clean quiet room and delish breakfast. Hope we can make it here same time next year.
March 28, 2015
Rated 4.0 out of 5.0 by G-dizzle nice hotel
nice hotel, clean rooms, great bed and pillows! however, loud a/c and thin walls.
March 24, 2015
Rated 4.0 out of 5.0 by enoi noisy fan
didn't feel bathroom was cleaned every day .noisy air conditioning fan!
March 23, 2015
Rated 5.0 out of 5.0 by Gram Car Great service
Very nice,, liked the location. Helped us with a taxi.
We liked the little balcony, ate pizza out there for dinner that night. Liked that they had shuttles to the tennis tournament.
March 20, 2015
Rated 5.0 out of 5.0 by timelesssness EXCELLENT FACILITIES AND BEST SERVICES EVER
my family and I had the most plesant experience and stay at this hotel - the beds made us sleep like babies - best beds ever - service by hotel staff was beyond expectations
simply loved our stay at this hotel
Dr Rpgers Govender
March 19, 2015
Rated 5.0 out of 5.0 by sdmi Great location. Nice accommodations.
I was pleased with the staff, service, rooms, and location of this hotel. Rooms were clean. Beds comfortable, and I especially liked the private balcony, perfect for enjoying a morning cup of coffee. The location of the hotel was perfect for my needs. Good restaurants are within walking distance and a grocery store and shopping center are adjacent to the hotel. We took our bikes and biked everywhere that we needed to go while in Palm Desert.
March 18, 2015
Rated 5.0 out of 5.0 by Storygirl The BEST HOTEL EXPERIENCE
Here's the story:
I was in Palm Desert for work (3-2-15# staying at a hotel I had stayed at previously six months before# because it was booked for me by the company # #and a pleasant experience then). At this stay however, it was NOT so pleasant; When there was NO HEAT in my room, no Wi-fi #and needing it for work was imparable!) and then the power went out.... that was the last straw!! I was very dissatisfied by poor customer service and I was not going to stay another night !
I immediately called the HOLIDAY INN EXPRESS.
Making a reservation at 5 a.m. in the morning, I quickly threw my suitcase in my rental car and drove the one block up the street in the wee hours of the morning to the HIE ; When the desk clerk informed me that "check in" was not until 3 pm.... the look on my face was that of discouragment, I was angry, and TIRED because I had a very important meeting at 3 pm and I needed to be able to sleep and shower before my meeting.
Seeing my frustration and knowing I was a Gold Member. Daniel told me to "wait just a moment" to see what he could do. After a few minutes, he handed me a room key, and told me I could go to my room "now".
I could have jumped over the counter to hug him! He was completely professional, sympathizing to my situation and lent a caring ear ...while I told him my horrible experience with the other hotel. Can't say enough about this Hotel! I have NEVER had a bad experience at any of the HIE locations I stay #I travel all over the U.S.# I will not ever stay anywhere else! See you all in Novemeber!! :)
March 15, 2015