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Rated 3.8 out of 5 by 85 reviewers.
Rated 5.0 out of 5.0 by Wonderful staff! We stayed here while in town for a concert. The staff was great and accommodating, especially the manager, Cliff. Will definitely stay here again. August 6, 2014
Rated 5.0 out of 5.0 by Perfect Location to Oak Mtn Hotel is clean, Oak Mtn right behind it. Walked to the Concert. All around perfect stay. Will be back! August 4, 2014
Rated 5.0 out of 5.0 by Very nice and comfortable Very easy to find (right off of the intestate); check in and check out was simple; the room was nice and spacious. The staff was helpful and friendly July 28, 2014
Rated 4.0 out of 5.0 by Good place to sleep All in all this was a pretty good hotel. Building was being remodeled, so the fitness center an dpool were un available. The quality of the scrambled eggs and other "Hot" items at breakfast was poor. Really reminded me of Army T-Rations heated in a field kitchen. Staff waws great and friendly. July 23, 2014
Rated 5.0 out of 5.0 by every thing great Wonderful stay just dont like having to go outside to smoke people dont have to go outside to have drinks July 7, 2014
Rated 4.0 out of 5.0 by Good overall comfortable stay I Would recommend this hotel. Staff was friendly and helpful July 4, 2014
Rated 5.0 out of 5.0 by Good place for a meeting Friendly helpful staff, nice rooms, good breakfast, and no problems. My wife and I had a very pleasant stay. We didn't use the pool, fitness center, business center, or Wi-Fi for the Internet so I can't comment on those features. We held a meeting at the hotel, which is why we stayed there. The location is good, close to a variety of restaurants. The meeting room was nice, water and coffee were furnished, and the projector we rented worked without a problem. Our overall experience was enjoyable and productive. We will likely return in the future. July 3, 2014
Rated 5.0 out of 5.0 by Easy internet access and great service. I really love that when you check in you get an internet access code with your key also the staff ALWAYS greets you with a smile and a "how are you?" VERY inviting loby(even though they were undergoing renovations) and very freindly staff. June 25, 2014
Rated 5.0 out of 5.0 by Night and Day I have not seen this hotel in a few months and when I did it was in the midst of an external transformation....when I drove to it yesterday, I almost passed is the most gorgeous exterior of an Holiday Inn Express in Birmingham. I took a few moments to speak with the hotel team and the General Manager, and was shown the rennovation boards of the hotels interiror renovation due to begin this is going to be an AMAZING hotel....contemporary - clean and differant from all others....and I cannot wait to stay and continue to book my meetings and groups...the service is excellent and soon the product to match! I will be booking early to make sure that I get in, you watch, this is going to be THE HOTEL in this area.... June 19, 2014
Rated 1.0 out of 5.0 by Odor is terrible This place stinks like burned grease from the elevator! It is worse every time I stay here, this was my last stay at this location! The construction mess, hot room, spoiled milk at breakfast and uncomfortable bed were bad enough..... but the smell is just a deal breaker for me. I am done with this place. And I like the location and have stayed here multiple times, but no more. May 25, 2014
Rated 2.0 out of 5.0 by Think twice before choosing this property This hotel is undergoing renovations but that's a poor excuse for putting guests in rooms where the phone doesn't work and the carpet was stained and filthy. Had I not got in late and was only booked in for 1 night, I would never have stayed. May 15, 2014
Rated 1.0 out of 5.0 by Nightmare Arrived 1am to find my room had been given to someone else. After an hour on the phone with IHG, they rebooked me under my rewards points. The room I received had buckets catching water from ceiling. Room smelled musky. Floors (carpet) was wet. They acted like they were doing me a favor. Will never be back and extremely disappointed with staff, owner, and IHG for the way they handled this situation. Never had been treated so bad in all my life. April 22, 2014
Rated 4.0 out of 5.0 by currently under renovations I am a long time guest of IHG. I absolutely love their hotels. unfortunately i am deducting 1 star on this stay due to no prior knowledge of extensive renovations being completed. it was a bit shocking to arrive to such.. well.. you understand. however, the exterior renovations didn't effect this interior except for the smell of a oil/lubricant of some sort in the elevator ride each time. The hotel staff was extremely prompt, professional, and courteous. they recognized me as a rewards member with a few gifts. thankfully my room was one of the freshly renovated ones. April 20, 2014
Rated 2.0 out of 5.0 by A Little Upset When we arrived I thought a fire had caused damage to the building, but they were remodeling the building. A little upset because we wanted to use the pool, and we couldn't because the pool was closed due to remodeling, Bed was uncomfortable but other than that, it was ok just upset about pool, because my 5 year old had hopes of swimming. March 29, 2014
Rated 4.0 out of 5.0 by Spring Break We were on our way to the beach for spring break, and stayed the night with the hotel, they are under renovation and are in the middle of it, the employees worked with us very well to make sure we enjoyed our stay, the employees at this hotel really make a difference. They truly do care about the guest. We will visit again. March 27, 2014
Rated 4.0 out of 5.0 by Couple of problems The room was very nice and would have sleep better if the mini-refrigerator wasn't so noisy. The outside is being renovated so it was a small challenge to enter but inside was nice. When I went to shower I found there was no soap in the room, shampoo and conditioner but no soap to be find. The desk clerk mention that was a problem that shift with a few other rooms. March 26, 2014
Rated 3.0 out of 5.0 by Waferthin Walls Make sure you bring earplugs as the walls are thin as anything and there's no insulation between the rooms. March 25, 2014
Rated 2.0 out of 5.0 by Renovations Very disappointing to pull up and see the hotel and indoor pool under renovation. Should have been informed of this when called to make reservation. Only stayed here for the pool, which was closed. Would not recommend this hotel until renovations are complete. March 25, 2014
Rated 4.0 out of 5.0 COMFORTABLE AND ACCOMMODATING Minor inconvenience but they worked hard to make sure it stayed "minor". I really appreciate the efforts. I have stayed here several times and I am an HIE Platinum member and this HIE is very good for the price. Always nice and you know what you are getting. I understand they are going to completely remodel and look forward to the new look. March 5, 2014
Rated 5.0 out of 5.0 by RELOCATING The entire staff was very friendly and made me feel welcome throughout my entire stay. They made sure that I was able to find my way around town, by providing directions. The property is currently going through a remodel and that is why the Facilities was listed as a CON. I am going to suggest this property to any and all visitors and work related people are needing a place to stay. The breakfast selection was very nice, however, maybe having bacon from time to time instead of always sausage patties would be nice. March 3, 2014
Rated 4.0 out of 5.0 by Great night's sleep, but minor inconveniences This property has what is needed for a good night's sleep (thanks to their great beds and multiple pillows), but there were some minor problems that I encountered. I used the fitness center, which was a small room that barely fit a bike, two treadmills, and a TV. The first treadmill I tried did not go above 3.0 mph, even as I adjusted the speed up to 6.0. The second treadmill worked properly although it appeared to be an older model. The machines were facing a small window looking into the pool and the TV was located in the left corner of the room. However due to the position of my treadmill, I was looking at the wall because the window to the pool did not reach the width of the workout room. To be able to see the TV while running on the treadmill, my head would have to be 90 degrees to the left. Rearranging the machines and/or TV would have provided a better experience. Also, I turned on the A/C and it worked for a few minutes and then stopped on its own. Finally, the swimming pool's heater was broken, so I didn't even attempt to go into the cold pool. The fixtures in the room were dated, but worked properly. The room itself was great and I had a good night's sleep. Breakfast was good, too. This property is not the best nor the worst at which I've stayed. The customer service was good as well. It was about 15 minutes from UAB, but cost significantly less than the other Holiday Inn Expresses closer to the University. February 28, 2014
Rated 3.0 out of 5.0 by Elevator & Breakfest issues Have stayed at this hotel before and it has the noisiest elevator. At breakfest the pancake machine would not work and the hard boiled eggs were like rubber. February 27, 2014
Rated 3.0 out of 5.0 by One night...any more would have been a mistake I am a Gold (former Platinum) Rewards Club member, so I have a fairly diverse background at HIEs. In fact, as a chain, they are my "go to" budget friendly, hotel chain. Clean, modern, quiet are normally the buzz words that I associate with HIE hotels. Not here. This hotel is clearly dated. Carpeting is tired, rooms are NOT sound insulated #ask me about the TV shows that my next door neighbors were watching until 2a.m.# and the fitness room is laughably small. That said, I only needed it for 1 night as I was in town for a friend's family memorial service. The staff was very helpful and professional. All amenities were working and the room was clean. Again, for 1 night, maybe an option #particularly if you are not noise aware# but more than that would probably try your patience. February 13, 2014
Rated 2.0 out of 5.0 by Not the best Holiday Express Inn I have stayed in The rooms were great…It's all the services that were not. * Internet Speed was not hi speed…less than 1 meg. * Booked room for two days came in the first evening & my key card did not work….the hotel had checked me out…..they did apologize and set me up in another room which was not as nice as the original room I had booked and then they wanted to charge me more for this room….finally I got the same price. * Coffee for two days at the front desk was cold…even after I asked about it. *Continental Breakfast was of no use because they open up too late…I had to leave at 6:00a like other business people….they didn't open until 6:30 ….and you could'nt even get a cup of their free coffee…. it was luke warm and the bottle almost empty. *I had just stayed at a Holliday inn express in CA which was one of the best I have stayed at. Very disappointed in this Holiday Inn. February 7, 2014
Rated 4.0 out of 5.0 by Great night's sleep We really like to stay at the Holiday Inn Express in Pelham, AL, primarily because of the location, but it is a well maintained, comfortable, and friendly location. January 30, 2014
Rated 2.0 out of 5.0 by Not bad. Certainly not an inexpensive place to stay. Room was decent and had several restaurants within walking distance. Staff was nice. Breakfast was very bad. Not many folks spent the night (based on number of cars in the parking lot) but not much variety. What was there was poor in that bread and rolls were all stale. Left without eating and walked to Chick Fil A for a good breakfast. I would not stay here again and would go on to Birmingham. January 12, 2014
Rated 5.0 out of 5.0 by Brandon was wonderful I had the best experience and Brandon the desk clerk was extremely polite, helpful, and courteous. My room was missing some shampoo and he gave me some and offered restaurant suggestions too! December 13, 2013
Rated 5.0 out of 5.0 by Batman Great hotel and service... especially loved breakfast on Sunday, when those of us sitting in the breakfast room were suddenly joined by Batman... yes, I saw something colorful and turned, and there he was, Batman... OK, so it was an adult man, probably in his early 30's, dressed in Batman pajamas, complete with a flowing cape, and Converse tennis shoes... I noticed this brought a chuckle to the many folks who were there, as two busloads of seniors on a tour had spent the night, and most were there to witness Batman's arrival! Will always remember that... Thanks for the memories! December 12, 2013
Rated 2.0 out of 5.0 by Don't plan on the Continental breakfast Front desk told wrong time in comparison to kitchen/breakfast staff for when breakfast available. On a set time frame due to event participation at Oak Mtn. Not on time, cold, and very rude unprofessional staff (one incompetent person). Once came out (20 minutes late) cold and not good. Had they just told us something, other than, "it will be ready when it is ready". Other HI Expresses have been great, hoping this one would be, but nowhere near. Chose this location due to vicinity and supposedly Hot continental breakfast. Unacceptable and disappointed. November 29, 2013
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