Rated 3.9 out of 5 by 56
Rated 4.0 out of 5.0 by Mom of 3 Great night's sleep, but minor inconveniences
This property has what is needed for a good night's sleep (thanks to their great beds and multiple pillows), but there were some minor problems that I encountered.
I used the fitness center, which was a small room that barely fit a bike, two treadmills, and a TV. The first treadmill I tried did not go above 3.0 mph, even as I adjusted the speed up to 6.0. The second treadmill worked properly although it appeared to be an older model. The machines were facing a small window looking into the pool and the TV was located in the left corner of the room. However due to the position of my treadmill, I was looking at the wall because the window to the pool did not reach the width of the workout room. To be able to see the TV while running on the treadmill, my head would have to be 90 degrees to the left. Rearranging the machines and/or TV would have provided a better experience. Also, I turned on the A/C and it worked for a few minutes and then stopped on its own. Finally, the swimming pool's heater was broken, so I didn't even attempt to go into the cold pool.
The fixtures in the room were dated, but worked properly. The room itself was great and I had a good night's sleep. Breakfast was good, too.
This property is not the best nor the worst at which I've stayed. The customer service was good as well. It was about 15 minutes from UAB, but cost significantly less than the other Holiday Inn Expresses closer to the University.
February 28, 2014
Rated 3.0 out of 5.0 by arsrc Elevator & Breakfest issues
Have stayed at this hotel before and it has the noisiest elevator.
At breakfest the pancake machine would not work and the hard boiled eggs were like rubber.
February 27, 2014
Rated 3.0 out of 5.0 by D Flip One night...any more would have been a mistake
I am a Gold (former Platinum) Rewards Club member, so I have a fairly diverse background at HIEs. In fact, as a chain, they are my "go to" budget friendly, hotel chain. Clean, modern, quiet are normally the buzz words that I associate with HIE hotels. Not here. This hotel is clearly dated. Carpeting is tired, rooms are NOT sound insulated #ask me about the TV shows that my next door neighbors were watching until 2a.m.# and the fitness room is laughably small. That said, I only needed it for 1 night as I was in town for a friend's family memorial service. The staff was very helpful and professional. All amenities were working and the room was clean. Again, for 1 night, maybe an option #particularly if you are not noise aware# but more than that would probably try your patience.
February 13, 2014